Complain about a product or service

Samsung Bluray

John of Brooklyn NY (03/05/09)
purchased a blue ray dvd player last year which did not arrive until december of 08. watched two movies on it and it stopped working. contacted venue was told to contact samsung. called samsung and worked with them to have it repaired waited over fourteen days for some disc to arrive from samsung, disc arrived did not fix dvd player. told i wanted a replacement was told by samsung to call venue,

called venue to have replacement scheduled was told that no replacement possible 30 days have expired must keep broken dvd player and pay for it. i will not pay for broken dvd player unless a replacement is made. please assist. thank you

unable to watch movies or the blue rays i purchased that cost more than regular dvds.

Justin of Lawndale, CA February 3, 2009

Justin of Lawndale CA (02/03/09)
DVD-F1080 dvd player overheated and will not play disks. With a little research I learned that hundreds if not thousands of these same units are malfunctioning in the exact same way and Samsung is charging 48 each unit to repair.

I am taking a 120 loss. Samsung needs a recall.

Keith of Reseda, CA January 23, 2009

Keith of Reseda CA (01/23/09)
I purchased a Samsung blu-ray DVD player from Frys electronics on 11/21/08 as a Christmas gift to my wife. I also purchased three blu-ray discs for her to play on the player. She opened her gift Christmas day and played the DVD's and it worked well. I pre-purchased another blu-ray DVD that arrived on 01/13/09 and it wouldn't play so I tried the ones that did to test it, and they didn't play either. I read and followed the directions to update the firm ware program in the DVD player and it did receive the update but still wouldn't work.

I called customer service and they told me that it is still under warranty but I must send it to New Jersey and pay for all of the shipping. Samsung would not give me a return authorization to Frys and Samsung does not have a authorized repair station in California. Frys refused my return of the unit and scolded me for not purchasing the extended warranty. I question Samsungs concern for their patrons because if I didn't have an extensive computer system to upgrade the equiptment, it is useless equiptment and a total and complete loss and waste of money. The money that I spent on the Blu-ray player I will have to spend again on shipping, packing and insurance to New Jersey. What would an older retired person do if they didn't have a computer, equiptment or computer knowage to upgrade the player?

Samsung is in the business of ripping people off! I have lost the the money I spent to purchase the DVD player, because it doesn't work after two (2) months. I have lost the money that I spent to purchase a LAN cable to connect to the DVD player and update the firm ware. (which didn't help) I wasted a day on the phone on hold with Samsung only to be told that I'd have to spend more money to make a brand new P.O.S. work with no garranty.

Paul of Lake Forest, CA October 20, 2008

Paul of Lake Forest CA (10/20/08)
9/1/2008 sent a Samsung Blu-Ray BD-P1400/XAA DVD player to Koambra Inc in Long Beach per direction from Samsung. DVD player received by Koambra on 9/3/2008. Koambra was great, Komabra called upon receipt and after two weeks was able to reproduce the intermitent problem I had since purchase at which point they called again. Koambra unable to get the required parts to repair the DVD player and put in for a warranty exchange through Samsung.

Have called Samsung Executive Customer service 25 plus times with a different excuse each time. Samsung told me they lost the unit after Komabra shipped the unit, told me Koambra never shipped the unit and even sent me a shipper authorization to ship the unit NJ when I never received it back. Even though I am promised a call back no one from Samsung calls me back. It has been seven weeks since I sent my DVD in for repair.

I bought another DVD player as Samsung can't seem to get their act together and return a DVD player to me. Samsung should be required to give me a cash refund for my DVD player.

Willie of Charlotte, NC October 19, 2008

Willie of Charlotte NC (10/19/08)
I bought a BD-P1000 blu-ray DVD player by Samsung in nov. of 2008. From the beginning the player would play most dvd's released at that time but not all. I was told that the player would need a firmware update from time to time to be compliant with future releases. I downloaded the latest firmware from Samsung's site, installed it and it seemed to take care of the problem. as time passed it began to not accept newer releases once again.

I called Samsung, recieved the lates firmware via us mail and installed it successfully into my player in oct. 2008. The player still refuses to play the latest released blu-ray discs. I called Samsung and they said that they were going to release a new firmware update but did not know when, that I would have to keep checking the website to check for it.

In the meantime I have a 300.00 investment just sitting in my home that I have not been able to thoroughly enjoy since I purchased it. Samsung has been hesitant to provide adequate service to it's customers or offer compensation. I think this is a mass manufacturing problem that Samsung knows it has but has left it's customers hanging out on a limb. And it is not fair!

I spent 300.00 on this player to compliment a new 1080p tv I bought last november in 2007 and I've been plagued with more problems than view time due to firmware playback incompatibilty. They should have addressed this crazy firmware problem before this machine was ever intoduced to the public!

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