Complain about a product or service

Sanyo TVs

Jan of Clearlake, CA May 22, 2009

I purchased a 37inch Sanyo LCD HD TV in Dec. of 2006. I paid 800.00 for it along with a surround sound system which I do not have a problem with. The TV now has black streaks running down the face of the screen on the right hand side. Looks like something is dripping down the screen. I have only had this set for a little over two years, and I paid alot for it. I am already having problems with it. Walmart will not take it back or exchange it, where do I go for help?

steve of b.bay, MA May 2, 2009

Walmart and Sanyo have both refused to honor the warranty that came with my tv. I was given a 42" HD Plasma Tv for Christmas 2006 -from my brother. Price -Sticker on tv 2994.00 The tv stopped working correctly around 8 months after the purchase date 12,21,2006. I called Sanyo and was told the TV was in warranty and that i should return it to Walmart. I returned the tv to Walmart and produced the sales slip that was dated and I was turned away twice by the manager at the Wareham store. I was told to call Sanyo for service. The manager at the store printed out Walmarts return policy which stated that I was entitled to a new replacement TV. I then called Sanyo for service. Which they refused to provide. Sanyo for all 0f 2008 denied that the tv was even manufactured by them and in 2009 when I threatened them and sent letters to their presidents containing documented proof and records of my ordeal-they admitted that the Tv is a Sanyo and was sold by Walmart. Both companies still have refused to honor the warranty that came with the TV and cannot decide who should replace it .

They both have agreed that I have produced proof that I was at the store and the Tv was sold by Walmart and that I should have been given a replacement but they continually offer me things that are less than what is stated in the warranty the warranty states specifically that they will exchange the Tv "By over the counter exchange". I was told by Sanyo I should have been given a comparable Tv the same or better than what I had when I returned it. I simply want what the warranty states nothing less and nothing more. Two weeks ago Walmart called agreed to fix the TV at no cost to me so I returned it to the store. I was called the other day and I was told the TV could not be fixed as parts are not available. They are now again offering me something else than a new replacement Tv as the warranty states. I have most records of conversations .names etc of who i have talked with since 2007.

Cappie of Lumberton, TX March 11, 2009

Bought a 42 Sanyo Plasma tv from Walmart in Jan 2008. Been working fine until 2 months ago when the bottom half of the screen goes black. Called Sears to come out and take a look as they service Sanyo. The tech gets the back cover off and discovers that it is really a Samsung. Sears does not service Samsung. The tech did not even charge us for the service call. Samsung will not even speak to us about the problem because tv is out of warranty.

We will avoid Samsung anything like the plague from now on, but do we have to take the back off every product to make sure that it truly is not a Samsung lurking there in disguise? Is that even legal? We paid a thousand dollars for a TV that can not be fixed.

Kelly of Zephyrhills, FL March 1, 2009

I bought a sanyo tv from walmart in zephyrhills fl.I had it for 7 mos and it shorted out. The picture went out on the tv,but there was still sound and it smelled like something burning.I called up the sanyo company,they made an appointment to a tv shop to fix it,so they fixed the tv,and the same thing happened 3 times. I'm still waiting for it to be fixed still. I took it in on october 22 2008,december 12,2008 and february 19 2009 and it's still not fixed,but I called they said the screen is now broke,and sanyo may not fix the problem,but the screen doesn't even light up.I don't know how they made that assumption.But I still bought the extended warranty it should be covered with that anyway.Every time the tv shut off it smoked real bad,I think after 3 times smoking.It probably got too hot and it cracked,as far as i know?

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