Complain about a product or service

Sears Home Electronics

Donna of Green Bay WI (1/29/05):
I bought a Toshiba 27-inch television which lasted me not even 4 years. When I called to complain, the manager stated, how long did you expect it to last? If I wanted someone to come to fix it, the call would be $90.00 just to come. He told me I should have bought the 5-year warranty.

Now I know the companies make money on these and I did not want it, so I opted not to get it. I got it fixed elsewhere and it didn't even last a year.

Also bought a Hoover Windtunnel Vacuum about 4 years ago, no warranty. I trashed it the other day; it was not even picking up the dirt. I paid over $300. for the television and $250 for the vacuum. My son encountered the same thing with a refrigerator which they never did fix and a stove. Needless to say I cut up my Sears charge card. I am 72 years old and am totally disgusted with your merchandise and customer service.

How can you look at yourselves in the mirror when you people are selling these items.

John of The Villages FL (1/21/05):
We have a 2-year-old television that needs repair. In December I called and the repair man came 1-6-05. He said he had to order a new picture tube and it would be at our home in 2 or 3 days. It has now been two weeks and no picture tube. We have called numerous times and they kept saying it was in transit first, then that it had been delivered to the wrong address and now that they do not know where it is. In the meantime my television sits on my living room floor not working.

I am so disgusted with Sears I will never buy another thing there. We have purchased all of our appliances from them for years but that was in the North. I guess here in the South they are different.

At this same time we ordered another televison which was to be delivered 1-19-05. Guess what, when we called them the night before they said it would not be coming until possibly the following week. We have since cancelled that television. I need help to get my television repaired as all I am getting is the run-around. Each time we call we talk to a different person who promises to call us back. A couple of times they did call back but had no information.

Joanne of Oak Park MI (12/14/04):
I called the service department at Sears about my 50-inch television October 30th. The serviceman came to my house November 6th, and said that he would have to take the television and leave the base. I have called the service department several times, and each time I get a different answer. Two weeks ago, I got a message on my answering machine, saying that the parts were in and that they will make a decision as to whether they will repair my television or replace it.

I called again last week and they told me that it will be about five days. Each time I have tried to contact someone in the Service department, I was on hold for an hour or more. I tried calling today at work and I did get thru after ten minutes. I talked to the girl and she told me that they are still waiting for the parts. I have been without a television for over a month, and I keep hearing different answers each time I call.

I have a service agreement, but Sears does not care.

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