Complain about a product or service

Sharp TVs

dave of west warwick, RI November 4, 2009

We purchased a LC-46D64U in Nov. 2007 (see receipt attached). On Feb.2009, we found 2 lines (one is 2x11 inches and another one is 1.5x7inches) emerging from the sides of the TV (see picture) which consistently got larger very quickly .We contacted customer support center and started Case No and got the reply below:

“We have reviewed your file and would like to offer you a pro-rated exchange. The prorated exchange pricing to replace your LC46D64U is as follows: NEW LC46E77UN for 445.00 Reconditioned LC46E77UN for 225.00 Please let me know how you would like to proceed. A credit card will be required for this (please do not send your credit card information via email). The original unit will have to be picked up when the replacement is delivered. This is included in the pricing above.”

But as you know, this is an issue of quality not operational. I think 445.00 is not a paltry small amount to pay for a defective quality TV with no guarantee against the same issues arising again based on we already paid 1300.00 on previous one. We understand that we didn’t purchase an extended warranty on this set, but we didn’t deem it necessary, who will buy same size TV every 1.5 years.

We can pay the difference for a television, perhaps in a larger size. But to pay 445.00 for a comparable model doesn't sound reasonable. I understand the model will be different for the new TV based on old model was discontinued. We sent this same request to the customer service center and received a denial. We can’t believe such large company would provide such a bad quality TV and service, and in addition, require a payment to correct it. Sharp is requesting that we pay more for the same size TV.

constance of Chappells, SC August 9, 2009

my husband and i saved for three years to buy us a 46" lcd tv.husband is a totally disabled vietnam veteran.this is the only thing to keep his mind busy.he is 63 and i am 62.we paid cash for it.it is only 7 months old.sharp has had it for 7 weeks now.i would like to get a new replace before my husband dies.

enrique of nyc, NY July 20, 2009

My tv sharp model lc60c46u,still broken from 11/28/2009,sharp sent the technician to my home, he changed many parts,and lost too much time to me,He came 6 times,he never finished it,today still I dont have the tv working good. I paid 1650.00 for the tv,and lost many hours 16 in total.

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