Complain about a product or service

Sirius Satellite Radio

Mike of Charlotte, NC August 19, 2009

Ended a lease on a vehicle thinking the Sirius subscription expired naturally when it was an automatic renewal (they repeatedly reminded me later that it was in the fine print). We told them to cancel the service and were advised that we needed to do it in writing with proof that the lease was turned in. After we did they referred the balance to a collections agancy without ever sending us a bill for the correct amount due (which is something like 30). The real kicker is I leased a new vehicle provided with 3 months worth of Sirius service which has now expired and Sirius is offering me 2 months free service to come back. PLEASE. I am canceling XM service on another vehicle that I have because they are so offending in their behavior.

Donnie of dodge city, KS August 18, 2009

Bought a vehicle with 3 months free sirius satellite and when the time was up bought a year subscription over the phone...That was how long my lease was on the vehicle.I was just turned in to collection for 25.65 past due for not cancelling my subscription that RAN OUT.I was never ONCE told that you had to cancel this subscription , nor was I notified by phone, email or through regular mail of this bill--but yet sent me to collection.....I sell their service with the cars that I sell and will no longer be telling any of my valued customers to do business with this company.....

James of Valdosta, GA August 10, 2009

They signed me up for the auto renewal program with out my permission causing me to spend a lot of time and heart ache getting it canceled. I am not for certain it is for sure canceled.

Gary of Wauwatosa, WI August 8, 2009

I returned a radio I purchased for a full refund of aspprox. 221 and have not received the credit yet. It's been 6 weeks. Also I was charged on my card an amount of 181 for services I didn't request. Again still waiting for that credit to appear but again after 6 weeks nothing. Each time I call their customer service line I get the exact same answers - they are looking into it and I hear nothing back.

Damian of New Orleans, LA July 29, 2009

My radio was stolen in April of 2008. I called to cancel my subscription, and at the end of the call I was under the impression my subscription was cancelled. In fact, it had been "put on hold" for five months. I can't say for sure whether I was explicitly told this; my impression was that the subscription was cancelled.

After five months, Sirius reactivated the subscription. I did not receive a letter or email about it. When By the time I noticed the automated withdrawals, I was out 233.81. When I called, the customer service person said Sirius did not offer invoices for monthly or quarterly service. I was refunded my most recent payment of 38.85, but the other 190 is just lost.

Do not give this company your credit card. If they can't send you an email for services rendered, they cannot be trusted. I was billed 233.81, and refunded only 38.85, for a radio signal I could never listen to.

David of Long Beach, MS July 28, 2009

I let my subscription expire. They turned me into collections for about 97.00. I really loved the product, but vowed never to give this company my money again. I paid the 97, and my credit report is proof of this. Thanks Sirius.

Chris of Greer, SC July 27, 2009

Sirius and their third party continue to harass us by calling at all times and insisting our service is still active even though I have not received a signal since January. I have not renewed any service nor do I ever plan to. This is a shady operation that lures people in and uses every "right" they have while not applying their moral obligation to avoid ripping people off. I paid through auto-pay for every month I had service and decided NOT to renew when the price went up. Sirius does not understand what "No" means.

B. of Wilmington, NC July 25, 2009

My radio and dock were stolen from a DT parking garage. After several calls to customer service, they informed me the thieves will be able to activate my radio because their system won't flag stolen merchandise. Wow, rewarding thieves. Go Sirius. That's the way to support long-time customers.

Gerald of Bear Creek, NC July 22, 2009

This is a compliant about their automatic renewal policy. I have spent 3 hours on the phone with NCO (a collection agency) and Sirius radio this morning over a 31.00 bill. When I called Sirius I was read all the legal hoopla that proves what they did was legal but it is not right, it is morally and ethically wrong to treat former customers this way. The agent I spoke with was well versed and obviously goes through this routine numerous times a day. I used their service while traveling with an old job. My new job does not require me to travel so I no longer need the service. When it was due in April 2009 I just did not pay to renew. Fortunately I had not given them my credit card number or I would owe for an entire year.

Brent of Schertz, TX July 15, 2009

I recently bought a Mercedes SUV that is supposed to come with a 6-month free subscription to SIRIUS Satellite Radio. When I called Sirius to activate the service, they refused to honor the promotion offer outright. They say they only offer paid subscription. When I told them that I have the original documents from the dealer about the promotion, they told me to call my dealership and abruptly hang up the phone. This is the worst and rudest customer service I have ever experienced.

If you are buying a new car that comes with a satellite radio and free subscription to Sirius, don't fall for the trap. All you are going to get is a useless money pit. Unless you are enjoying being abused by the customer service agents and pay these abusers monthly, stay away from this company.

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