Complain about a product or service

Sirius Satellite Radio

Michelle of Tulsa OK (01/06/06)
SIRIUS Satelite Radio must be in SERIOUS trouble. I opened my email to find that they are billing me 157.45 for a service I did not order. I called the "Customer Care" which should be relabeled "Sirius Care" and spoke with "Joel". I explained calmly that I did not order their service. I gave him the account number that they set up for me. He then asked for my credit card information which I flatly refused to give. He then stated that there was "nothing he could do" without this information. At this point I asked to speak to a supervisor. He responded that he could not do that. I continued to ask for a supervisor and after about a minute or so of talking over me he said he would transfer me. A couple of minutes later Joel is back on the line. I finally repeated over and over to speak with a supervisor.

Finally "Ray" comes on the line. I explained my situation again and he asked for my credit card information which I AGAIN flatly refused. Ray stated that without this information he could not help me even with the account number I supplied. I never give out my information on line or otherwise. At that point I asked him for his last name which he stated he could not give out. It's getting to where Corporations are keeping the minority of honest hard working people jumping through hoops so that we can hang onto what little money we manage to keep.

Adam of Staten Island, NY December 14, 2005

Adam of Staten Island NY (12/14/05)
I received a email from sirius stating the starmate replay was 39.99 after mail in rebate and subscription. When I clicked on the link it said the radio was 79.99 after rebate. I called customer service and the sales support team and they are the worst. First I called Patricia at extension 3353. I told here the situation and she had me fax a copy of the email I got to her which I did she said when she gets it she will call me back and see what is going on, she never called back. Then I called peter at extension 3229. He told me he would get in touch with Patricia and call me back after talking with her about the special offer, He never called back. I tried again and got in touch with Harvey who had me email him a copy of the email that I got from.

He called me once to let me know he didn’t get it yet and to send him another copy which I did and he would call me when he gets it that night. He never called so I called him a couple of days later and got in touch with him and he told me that the email was wrong and it was a different radio for that price (even though the starmate replay was shown in a picture and had bold lettering) and would not give me the starmate replay for the advertised offer. I feel they falsely advertised this unit and never had the decency to call me back after may promised call backs on attempt to get info on this offer.

Tom of Pahrump, NV July 30, 2005

Tom of Pahrump NV (07/30/05)
I signed up for and paid for one year of Sirius satellite radio service in October, 2003. I decided to let it lapse as I rarely used it. When October 2004 came around they automatically billed my credit card for another year's fees. When I spotted the charge I asked for a refund, and they agreed. Actually receiving the refund has been impossible. I have sent multitutedes of emails, multiple people have said my check will be mailed on the 15th of various months, but I never have received the refund of the 142.45 annual fees. Notice the contact person I spoke with - Amber R. They don't even give their last name! I warn everyone not to give Sirius their credit card infromation if they ever plan on cancelling the service.

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