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Sony PlayStation 2

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A class-action lawsuit in California charges that the Sony has misrepresented the PlayStation 2 by claiming that it also plays DVDs. The suit charges that many units stop reading DVDs after only a few months of use. Gee, that sounds just like what our readers have been saying. By the way, the problems with Playstation 2 aren't all that new. Playstation 1 wasn't exactly perfect either.

Randolph of Clearwater, FL June 13, 2009

Bluray disc drive failure on a Sony Playstation 3, 6 months past warranty expiration. Unit used primarily for Bluray movie watching. Unit cleaned weekly and kept in a clean environment. Sony's online service request area informed me that 150 USD was needed to fix anything wrong with my ps3.

Christopher of Arlington, WA June 12, 2009

After 16-18 months my blue-ray stopped working. Everything else (CD, DVD, PS2) plays except PS3 games and BlueRay movies. This only started happening after a firmware update. I have seen many others who have had the same problem. Sony is charging 150 to each person to fix this.

Steve of Stanton, MI June 6, 2009

I have owned my Playstion 3 80 gb since November of 2007. I have a total of 8 Playstion 2's, and 7 PSP's. I have over 200 Playstion 2 games, 50 PSP games, and 50 Playstion 3 games, some of which have never been played. I have 7 children who all have their own. I have purchased a lot of equipment over time for the playstions.

I have never allowed my children to play the playstation 3 due to the expensive cost of the console. I have only played it maybe 30 times. My wife purchased the PS3 for me for my birthday spending over 600.00 dollars on the system its self, not including any of the games she purchased for me.

Everyone of my kids Playstation 2's no longer work. I have fixed them all many times but they no longer can be fixed. My childrens PSP's seem to be all still working, for now.

I recently had back surgery, and was looking forward to the required relaxation playing my PS3, and the same day I came home from the hospital it would not work. It no longer will play any game, DVD, or anything. I called Sony explaining what had happened and asked that as a loyal customer if they could help me. I was told for another 160.00 they could fix my system for me. After explaining all of the equipment I have purchased from them, and the condition of them they refused to help me. They offered me a free game. I could not believe that they would offer me a free game, I do not own a working console to play a game on, I feel they were being smart asses because they knew i could not play it without a working game console.

After my extensive review of post from other dissatisfied customers, I am now aware that i am not alone on this issue. The company is well aware of the issues with their system and continue to sell their systems.

James of Lawrence, KS May 28, 2009

I purchased a Sony PlayStation 3 approximately 1 year and 4 months ago from Best Buy for 400.00 for my 16 year old son. He has other gaming systems and has only played the PS3 approximately for a combined total of three to four months. The PS3 will no longer read discs (Games, Blueray DVD's, or Music CD's). Sony offers a 1 year warranty, but unfortunately the PS3 is just out of the warranty period.

I called Sony who told me that the only thing for me to do was to send it to them and they would repair it or replace it with a refurbished system for 149.00 more dollars. After researching the problem on the internet I'm realizing that it's not just me that's experiencing this issue, but hundreds to possibly thousands of others and Sony's doing nothing to right it's wrong.

Consequently, I have spent a total of 400.00 for the PS3 console itself. Another 400.00 in games and gear (Rockband equipment) to play games and the system has only worked for approximately four months. Now Sony wants me to spend another 150.00 to repair an issue that they are well aware of. They should issue a recall and take care of the consumer, but are reluctantly ignoring the issue and taking the consumers for granted. It's hard for me to turn around and spend 150.00 more dollars to repair an expensive known faulty system. What should I/we do?

A of Ringoes, NJ May 20, 2009

I had purchased my Sony Playstation 3 just under two years ago. I took more than extra good care of it due to the fact the 60 GB version is a rare find and has 100 percent backwards compatibility plus memory slots. Anyway, I keep my entire house as dust free as I can, keep my PS3 well ventilated, and keep it on a stable surface.

I have pumped well over one hundred dollars into the Sony Playstation Video store and well over 1000 dollars in games. It is all a giant pile of worthless garbage at this point because my Playstation got the well known and documented Yellow Light of Death. Microsoft was forced into extending the warranty of their product, and I feel sony should do the same. I had talked to multiple Customer Service Reps trying to get it fixed for free, but all they say is, "This is a well known problem and you will have to send it in for service. That will be 149 dollars." That is simply unnacceptable to me.

Dana of Jacksonville, FL May 19, 2009

My playstation 3 that I purchased either december 2007 or january 2008 is no longer reading discs or ejecting discs. An enormous amount of other people with the same model playstation 3 as I (CECHE01) are having the EXACT same issue. My product is about 4 months outside sonys one year manufacturers warranty and they want 149 to repair it.

patti of burbank, CA May 16, 2009

Someone hacked my son's playstation account and ordered a game, sony charged my credit card 9.99. My son was asleep and the playstation was off. I have call sony and they wont refund my monies. I have researched the internet and have read that sony somehow stores credit card numbers from previous purchases, as my son deletes all credit card numbers as soon as purchases are complete.

Angel of Jacksonville, FL May 4, 2009

Sony is playing with us customers of original 20GB and 60GB PS3. These original consoles are having problems due to overheating since day 1 of birth November 16, 2006. The consoles will last 1 to 3 years if you are lucky. I purchase an original PS3 for 600.00 the first week of play I notice that my PS3 was hot; I called Sony 3 weeks later and stated that my PS3 is only 3 weeks old and it blowing hot air. They told me it’s normal because of the processors, for the past 2 1/2 years owning my PS3 it finally gave up on me. Symptoms I would power up my PS3 normal green light, then flash to yellow very fast then the red blinking light of death.

My PS3 never came back on, it even eight my Killzone 2 game as well because will not eject the game. So I called Sony again and told them the symptoms of the Green, Yellow, and Blinking Red light and they told me that is because it over heated. Sony asks me to ship it for repair and told me that it would cost me 150.00 to fix. I told them that I call them 3 weeks after I purchase my PS3 and told them about the overheating problem and that they told me that it was normal,

Sony customer support told me well we cannot help you so you would have to pay 150.00 after repair and they also wanted my hard drive with 2 1/2 of game play and content that I play very hard to get. Sony also stated that this is a 10 year life console. My 600.00 is my lost. And Sony know that the original consoles had problems but they never told us what it was that's why Sony came up with many different PS3 models. I worked so hard to get this console witch I'm still paying for it by credit... At a 22% Interest

Dexter of Bolingbrook, IL May 12, 2009

Worldwide it is known that 60Gig PS3s have the " 3 red light blinks " when powering up the PS3. No fan movement, nothing. This is well documented all over the internet, sometimes nicknamed the Yellow Light of Death. Sony's US policy after warranty will cost 150 to fix or replace with a refurbished unit. What baffles me is that Sony UK has a " Sony Continous Play Plan " Even after the warranty you can purchase this plan for 5 US, and they will replace your PS3 in two days. Especially for this same problem I have explained.

I asked Sony Reps why does UK have this plan and US customers don't? Both the rep and supervisor can just say, different regions. I had asked them ifyou were in my shoes and you know of this plan, would this make you mad and would you want the same thing? they both replied "yes". It's such a known issue, thats why 60gigs models are not being sold anymore, why wasn't there a recall to have these units replace or fixed?? The UK has a reasonable solution but here in the US, wehave to pay 150 ?!?!

John N Vause of Ramona, CA April 21, 2009

I purchased a Sony Playstaion 3 on 9/30/07. I recenntly bought a game called Resident Evil 5. The game comes on a disc. The disc had a version update on it ( ver.2.52) I loaded the update and played RE5 for an hour. I turned the game off. I came back 20 minutes later and the system would not play any discs, no games, no cd's, no dvd's. I called the support hotline and talked to a fellow named Jason. He explained to me I was out of warranty and I would have to send the system in for repair for 150. I told him I didnt have the money and could they waive the fee. He gave me a couple of things to try and said if they didn't work the fee could get waived.

I tried the troubleshooting tips and they didnt work.I called back and got another operator named Blake and explained everything to him and he said theres no way to send in the system without paying the fee. I have since been online and seen many many people are having the same problem as me with the same results as me. Sony wants the 150 to fix a known problem and I think this is absoluely ridiculous.I have been going back and forth with them via e-mail and Ive had enough. Please help.

I have a 650 paperweight. I cant play any games or cd's or dvd's.

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