Complain about a product or service

Sony PlayStation 2

Sony • Sony: Dust Voids PlayStation 3 Warranty • Sony BMG Settles FTC "Rootkit" Charges • Sony BMG Settles Root-Kit Suits for $4.25 Million •: Sony BMG Settles California Case • PlayStation 3 Takes the Field • PlayStation 3 Brings Big Bucks on eBay • Court Approves Sony BMG CD Settlement • Sony Reaches Tentative Settlement in Spyware Cases • New Charges Against Sony's Use of Stealth Software • New York Joins Sony CD Investigation • Recalled Sony CDs Still On Sale • Consumer Group Sues Sony BMG • Texas Sues Sony for Violating Spyware Law • Sony Withdraws CDs With Copy-Protection Software • Sony Slammed for Hidden CD Software • Sony Loses Playstation Suit • Digital Camera Buyers Give Kodak, Sony High Marks • Sony Agrees to Stop Payola Payments to Radio Stations • Sony Playstation 2 Defective, Class Action Charges --- Complaints • Playstation 2 • Playstation 1 • Cameras, Camcorders • Computers • Computer Monitors • Computer Rebates • Home Electronics Rebates • TVs • WebTV

A class-action lawsuit in California charges that the Sony has misrepresented the PlayStation 2 by claiming that it also plays DVDs. The suit charges that many units stop reading DVDs after only a few months of use. Gee, that sounds just like what our readers have been saying. By the way, the problems with Playstation 2 aren't all that new. Playstation 1 wasn't exactly perfect either.

Cory of Saskatoon, SK November 19, 2009

I bought a ps3 on Oct 24 2007 for 499.99 and on Nov 8 2009 it shut down and will not work anymore. It has a common problem of the YLOD - the yellow light of death. This machine was never overheated or abused in any manner. Sony will fix it for 169.99 and warranty it for 90 days. Why should I spend that much money on a defective machine only to get a 90 day warranty when a new one with a 1 year warranty is 299.99? This is faulty hardware and a faulty product. If Sony has no problem selling a 499.99 product that breaks in 2 years I will not be buying any other Sony product and I will not stop trying to get some of my money back for what is clearly an inferior product.

Ashley of Dallas, TX November 17, 2009

Whilst playing a game on my PS3, the machine froze. I pressed various buttons and decided to reboot. Now the PS3 doesn't recognise discs: DVD, Blu-Ray, CD, PS2 or PS3. My machine is barely 2 years old and it's broken already. I contacted their so-called support only to be told it's broken and I need to pay 150 for repairs. Normally I'd pay the money, as I have with my 4 year old HP laptop, but a mchine that gets 10 hours a week use? It's criminal.

Sony wouldn't entertain the idea that it may be a fault with their software upgrade (3.01)which is forced upon us. I've read many, many complaints about their software upgrade and have even heard about class action lawsuits. Stephen informed me that he stands behind the Sony brand and provided absolutely no help or support.

I will never, ever buy Sony again and I strongly urge any parents out there to buy the 360 for Xmas, don't waste your money on the PS3 because it will break and you won't receive support. Now I don't have a machine and I'm out of pocket 2500 when you include the games and Blu-Ray movies purchased over the past 2 years.

Scott of Oakley , CA November 15, 2009

Due to sonys propriatary software I bought a blue ray disc went to play it on my PS3 but it would not play. Sonys system complained it needed an update but none was included with movie and I have no way nor any idea how get it.

Tamira of Detroit, MI November 12, 2009

Purchased playstation 3 two years ago for 600.00. System was less than a year old when it stopped working. I called Sony and they send me a refurbished system in Januray of 2009. The system has now stop working again. I called Sony again and was advised that the refurbished system was only warrented for 3 months and the cost to repair would be 150.00. 750.00 for a sytem that has broken twice in two years is ridiculous. I beleive that the system has numerous bugs and has manufacturing errors that keep these systems overheating. If I agree to pay Sony 150.00 for each repair for every three months, I will repay for a new system every year. Very unfair and sham on sony.

Brian of Miami, FL November 3, 2009

I called Playstation technical support in regards to my two year old playstation not reading any discs. When I spoke to the representative I was asked if I had abused the device or dropped at any time. When I told him no. He proceeded in telling me that I had to send in the device for repair for a fee of 150 dollars. I then asked that why should I have to pay a fee for an item that was never mistreated nor was it ever moved. I was then told that the policy in Sony's warranty states that after the one year warranty the consumer was responsible for any repairs that may be needed for the device. I then asked what if the reason the device faulted was due to their updates. And all that was stated by the representative is I have to send in the device and that they were sorry for the inconvenience.

j of Valinda, CA October 26, 2009

I bought my 40GB PS3 in November of 2007. The system worked for a year and a half, then I started receiving the 80010514 error message. Sony stated that they will fix the problem for 150. I refuse to give this company more money to fix a problem they created. They are the ones who chose the internal components such as the Blu-Ray model "kes-400a" which is supposed to have an 11 year life of continuous use, but are failing much sooner.

Sony will not listen to the customer until they are sued, Consumers in the US need to expect more from companies who sell us goods, we shouldn't have to spend more money (warranty) we should get a product that lasts, Warranties should be tied to the cost of each product, for example a 400 product should come with at least a 2-3 year automatic warranty. I refuse to pay for an extended warranty because doing so continues to drive us down the path of expecting less from the manufacture. My neighbor has returned 5 PS3's all through Best Buy. This company is terrible. I will never buy any Sony product in the future.

Dennis of Polk city, FL October 26, 2009

I sent my Sony playstation3 in to be fixed on may 5, 2009 that cost me 149 and now it's october 26, 2009 and the same thing is happening to the new system they sent me and now they tell me if I want it repaired (AGAIN)! It would be another 149 bucks (AGAIN)! I've done nothing wrong to the system just played it like you should and I dont feel I should Pay for something that SONY has messed up.

jason of hernando , FL October 25, 2009

hello i wrote on here the other day about the repair facility problems. that sony has repairing the playstation 3 systems. and how the game uncharted 2 broke my system. i bought the slim the next day but i sent sony an email telling them what happened and i also told them i bought a new system. well i asked them if they could deactivate that broken system so i could activate my new system for video. they replied i would have to pay 150 to get it deactivated. because the only way to deactivate it is to send it in for replacement. now i don't know much about certain laws but isn't this called extortion or something? or somehow against the law? because i find it funny that they can ban you from ever being able to use your account and ps3 from being abl to go online ever again. but they can't deactivate your system from a remote psn server?

wow this is so wrong. they only care about that 150 charge they make you pay even though a game made by a company they own broke my system. they should have to pay me for all of the heartache and frustration i have had to put up with from their repair facility. i have highblood pressure now because of it and have to take medicine to get it down. i have never had highblood pressure in my life never. so they need to change the way they do business or they won't have one anymore because everyone will sue them into the ground. i'm even thinking of suing them but have no money to.

Matthew of West Fargo, ND October 24, 2009

I have a Sony PS3. I bought it in Febuary 2008. For 499.00 plus tax. Just recently it will not start up. It turns green to yellow back to blinking red. People in the U.K. are getting theirs fixed for free, what's the deal with that? I also have about 20 games for my PS3. I don't like wasting money. I hope no one else invests a lot of money, just to have it become worthless in 2 years. About 540.00 dollars with tax for the console and about 500.00 for games and another controller.

jason of hernando, FL October 24, 2009

i own a 80gb ps3 with backwards compatibility. i bought my original in november of 07 on black friday. 5 months after i bought it it died i had it replaced and then the replacement died within 6 months. now since i was out of warranty i had to pay 149 to get it replaced. and they sent me one that froze all the time so i sent it back. well the next they sent was all scratched up like it was drug down a dirt road. well i called and complained and wrote and email to them complaining.

they sent a box right away i sent that in. they sent me what seemed to be an ok one but everything was slow like in a slow motion movie. i sent that one back then they sent me one with a bad hard drive that was getting corrupt left and right. so i sent that one back and they sent me one that did not play certain demos and disc games but would play some a fraction of games and demos. i took a pic and wrote a letter.

i am loosing faith in sony nowadays because they have this company that only cares about the money. and not it's customers. well they sent me another ps3 it was all fine and dandy it played everything no freezing or anything. then i rented uncharted 2 the other days it played fine no hiccups or anything and then i got to the last level and it hard froze my system.

i could not use my remotes to quit the game nor did the power button work. so i had to turn it off by the power switch in the back. i know your not supposed to do that but that was the only way i could turn it off. well i turned the switch back on and the red standby light came on i hit the button to turn it on again but nothing. i hit the button on the remote and nothing. so i got really mad and sad at the same time.

i ofcoruse am out of warranty now. so i have to pay to get it fixed or buy a new one with money i don't have. and after all it was their game that did this to my system. i stil have an atari that works perfectly i mean come on why would they make something this high priced to only last as long as the warranty? once the warranty is gone so is your ps3. doesn't matter if it is new or not.

i think something should be done about this problem. sony always denies any existence of any problems whether it be the ylod, bluray drive problems, firmware problems ect. it is ridiculous. anyways if you want the picture i took of the last [one] they sent me just email me and i will email it to you. thanks

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |