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A class-action lawsuit in California charges that the Sony has misrepresented the PlayStation 2 by claiming that it also plays DVDs. The suit charges that many units stop reading DVDs after only a few months of use. Gee, that sounds just like what our readers have been saying. By the way, the problems with Playstation 2 aren't all that new. Playstation 1 wasn't exactly perfect either.
Michael of Hamilton Square, NJ February 2, 2009
Michael of Hamilton Square NJ (02/02/09)
I purchased a Sony Playstation 3 back in December 2006. The first time taking it out of the box and hooking it up I had a problem. I put in a game which never displayed onto the television and the system made weird sounds. I couln't even eject the game out of the system. I contacted Sony and they sent me out a prepaid box to ship the console back to them to determine if they could repair the system. The system was unrepairable so they sent me a new system and a new game.Sony had no choice because it was still covered under the 1 year warranty.
Now here I am in December 2008, 2 years after my first problem. I go to play a game and the same thing occurs. The game will not display on the television but I am able to eject it. I contact Sony and tell them my problem. They told me that theres a problem with the system and we are going to send you aprepaid box to ship it to us. This time the warranty is expired passed one year and I have to pay Sony 159.43 to look and reair the system. So I ship it out to sony.
The system is returned back to me a week later. The actual date 1/7/09. I take system out of the box and hook it up and the problem still exhists. Theres a letter in the box with the system that says, please retain this for your records and for warranty purposes. Enclosed you will have either your factory certified replacement or you same console repaired unit. thank you for your patronage. I call Sony back that same day of receiving the repaired system that was really never repaired. The represenative apologizes for the mishap and wants me to send the system back again so they can repair right.
So sent the system back again I received it today (2/2/09) back from Sony.This time theres a letter saying, Product service (exchange or repair) not authorized. Below that they are claiming The product shows physical abuse or misuse, neglect, excessive wear and tear. My system was never dropped, mishandled, or etc. I call Sony and speak to a supervisor who tells me theres nothing they can do to fix the system thers corrosion in the system. I ask him what do mean by corrosion in the system? I don't know this is what it states from the repair service shop. I tell him the system costed my wife 500.00 and the system was put in a place where no physical damage would come to the system. I the tell him why wasn't I informed this the first time I sent the system for repair? He claims he doesn't know why and there is nothing we can do. I honestly believe there is a flaw with the PS3 and Sony is not taking responsibility for there product.
I have a system (Playstation 3) I paid 500.00 for and now another 159.43 for repairs and Sony is claiming that there is nothing they can do to fix the system. And they are blaming me for abuse and misuse. I own an xbox 360 which is older than my paystation 3 and I have never encountered a single problem with it. Sony should take on the resposibility of either fixing my system or replacing it. Ramon of Bremerton, WA February 1, 2009
Ramon of Bremerton WA (02/01/09)
We purchased a launch 60gb PS3 for our kids in August of 2007 and died January of 2009 because of the YLoD. It appears now that this condition is the predominant issue (along with blu ray drive defect) afflicting early launch PS3. I have two issues with Sony with this predicament. 1. The warranty is not on par with the cost of purchase (well over a thousand dollars to include accessories, games, blu ray movies) although I understand it is within the standard. 2. The difficulty imposed upon the consumer to obtain repair service i.e., proof of purchase, the cost to obtain out of warranty service but the most unsatisfactory in my opinion, is the 90 day warranty given on the refurb unit.
1. It is a known fact in the consumer world that Sony products are one of the most if not the most expensive product outside of the esoteric ones that caters to the rich and famous. Included in the expense is the Sony name that once stood for quality and longevity to name a few. It is also a known fact that the PS3 is the most expensive game console console out there. 2. Proof of purchase required for in-warranty service. When I called the customer service, I informed them that the receipt was nowhere to be found at present but that unit was registered online for that very purpose. I was told that without the receipt,
I will have to pay 150 (plus tax and shipping). I ask them if there is some way they can help me out by accessing their database to obtain my online warranty and I was told that they do not have the means to do that which I find hard to believe. It is their domain and what purpose does it serve other than what appears now as a waste of my time and every one else' who chose this route to register their unit. Regardless, I am now looking at paying the fee (found the receipt and unit is out of warranty) with no guarranty that the replacement will not breakdown outside of the 90 day window that comes with the refurb. My online search revealed that some owners complained that their replacement broke down again within a very short period of time and some were faced with another 150 repair bill because the 90 day warranty have expired. Here is a classic consumer rip off if ever there is one.
This issue with my kid's PS3 is specially painful for me because of the faith, trust and money invested not only with their product but also in their stock. I feel I have been betrayed out of my loyalty to the brand. Over the years, we spent a lot of money on all sorts of Sony product from tv, game consoles, amplifier, dvd/cd/mini disc/8mm/cassette/in car dash players (the ones we still own, I can provide model and serial number as proof) regardless of the price tag because we know we are getting our money's worth. After all, we are buying a Sony. Not anymore.
Unless Sony reverses their policy, admit that there is something wrong with the PS3 (especially the first generation) that can only be attributed to faulty design and make it right for their customers; the brand is dead as far as I'm concern. In contrast, Microsoft did the right thing by repairing the equally faulty XBOX 360 for free and providing an additional 12 months warranty on the refurb. As it stands, the money we invested not only on the PS3 but also in their stock is literally and figuratively up in smoke. The PS3 is now nothing more than a dust collector.
Steven of Stoke-On-Trent, OTHER January 27, 2009
Steven of Stoke-On-Trent OTHER (01/27/09)
i have brought a lot of sony electronic equipment fron all the playstations to cd players, tv's, car stereos and subs and amps ect and had no problems with anything but i brought a station 3 last christmas 2007 and i have just had loads of problems crashing and now it keeps reading disk error but because its a month or 2 out of warrenty i have got to pay out again after paying 450 origionaly for something that shouldnt of happened.
i am very dissapointed in this console and will know be looking towards an x box or wii
Javier of Hatillo, OTHER January 26, 2009
Javier of Hatillo OTHER (01/26/09)
My playstation 3 has only one year and a month and is not working properly, simply doesn't read any disc, i wrote to playstation warranty to check and they told me that is only one year warranty, of course a 500 hundred dollars system, one year and its not working, a 150 bucks to fix it. yeah right, this is not fair, its time to someone do something about it.
a lot of work to buy the system for only one year. Deena of Toronto, ON January 26, 2009
Deena of Toronto ON (01/26/09)
I bought my Sony Playstation 3 the day it came out in November of 2006. Just this week, while playing my video game for nearly 20 minutes, my console turned off without warning. The power indicator went from green to yellow to red and remained blinking. This problem is known as the yellow light of death. I called Sony's customer service line the very next day. The rep told me that it could be an overheating problem . He then said that he could look into the problem but it would cost me 169.00 CAD (approx. 190.00 with Canadian tax) to get it repaired, since it was out of warranty. I understand that my console is over two years old I get it, but what I don't get is how can the repair cost me almost HALF the price of a NEWER, BETTER model. My console is the launch model, and it's notoriously common for launch models to be defective.
When I disagreed to pay that amount for a repair and explained to him that this was a common issue among Playstation 3 users, he said that it was the first time he had heard about it. Google alone has about 97 000 hits for Yellow Light of Death PS3. How can Sony simply ignore this problem? Stating that I was unsatisfied with his resolution, I requested to speak with his supervisor. She was no different. She wouldn't even listen to my problem; rather, she immediately said that I would have to pay the fee in order to get it fixed. She said Sony customers were LUCKY to even get a warranty because the company could've easily sold the product without any coverage. How is that good customer service? She definitely didn't convince me that I made a good investment by opting to choose Sony. In fact she only made matters worse and took all my trust out of Sony.
Unsatisfied with her resolution I requested to speak to HER supervisor. The man was a bit more understanding but equally unhelpful. He said rules are rules, and he couldn't help me. I explained to him that I didn't mind paying for it to be repaired, but that I didn't find it reasonable or logical to pay almost 200.00 for it, especially when that is half the price of a newer, better model. Unable to help me, and unwilling to understand my frustration he offered to take my number down and have HIS supervisor call me, but reminded me that his supervisor would tell me the exact same thing.
If I were to go with the out of warranty option and pay the 190.00 to get it fixed, my console would only be covered for 90 days. However, I could still run the risk of having this problem again, which would eventually lead me back to square one. I saved a lot to purchase this system. 600.00+190.00+ 500.00 (on games I currently own) is a lot of money invested into Sony. I feel like I've been cheated and that Sony is not taking care of its customers, especially the ones that waited in line for hours in the cold to get the highly marketed console. Do you any advice on my next steps?
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