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Sony PlayStation 2

Sony • Blu-ray • Cameras, Camcorders • Computers • Computer Monitors • Computer Rebates • Home Electronics Rebates • Playstation 2 • Playstation 1 • TVs • WebTV --- News • Sony: Dust Voids PlayStation 3 Warranty • Sony BMG Settles FTC "Rootkit" Charges • Sony BMG Settles Root-Kit Suits for $4.25 Million •: Sony BMG Settles California Case • PlayStation 3 Takes the Field • PlayStation 3 Brings Big Bucks on eBay • Court Approves Sony BMG CD Settlement • Sony Reaches Tentative Settlement in Spyware Cases • New Charges Against Sony's Use of Stealth Software • New York Joins Sony CD Investigation • Recalled Sony CDs Still On Sale • Consumer Group Sues Sony BMG • Texas Sues Sony for Violating Spyware Law • Sony Withdraws CDs With Copy-Protection Software • Sony Slammed for Hidden CD Software • Sony Loses Playstation Suit • Digital Camera Buyers Give Kodak, Sony High Marks • Sony Agrees to Stop Payola Payments to Radio Stations • Sony Playstation 2 Defective, Class Action Charges

A class-action lawsuit in California charges that the Sony has misrepresented the PlayStation 2 by claiming that it also plays DVDs. The suit charges that many units stop reading DVDs after only a few months of use. Gee, that sounds just like what our readers have been saying. By the way, the problems with Playstation 2 aren't all that new. Playstation 1 wasn't exactly perfect either.

sandra of woodhaven, ny, NY January 23, 2010

I called, complaining about my sons ps3 system needing repair due to the system won't turn on and spoke to three different supervisors reguarding ways to make some kind of payment plan to cover the cost of repair and shipping and was informed by all three supervisors that there are not any way they can assist me. I explained that I have no way to cover the full cost at the present time of 156.00 and to see if they can help me in this time of recession and was told no under no certain terms is the company able to assist me with that and they were rude

all I wanted to do was get my teenagers system fixed that I paid 600 dollars for 2 years ago. I am willing to pay just needed assistance with the billing. at this time I have to choose from food or paying full price to fix the system. that is wrong. im not asking for a handout. I just needed a payment plan

my son has torretes sydrome and the game is his only friend. he is very distressed that he can not play his system. all I wanted was to get some help to fix the damaged unit and a payment plan. how hard is that to help consumers in need with the way the economy is

Beth of Avonmore, PA January 15, 2010

I purchased a Sony Playstation 3 two years ago Dec. 14, 2007. For the past two years it worked fine then yesterday, Jan. 14, 2010 the bluray drive failed completely. I have done some research, and as it turns out I am far from alone. Many people have downlaoded firmware from sony and had hardware failures. When I contacted Sony they refused to acknowledge that they are liable for any wrong doing. They told me the cost of repair sipping included was 180.00 dollars. This is outrageous when it was their fault!

SEven if the drive failed for another reason besides firmware, they have installed cheap bluray lasers in all the machines manufactured in 2007. They should've recalled them, but sold them instead hoping to collect more money from customers needing repair. I was even told by a Sony customer service rep that if I used my system alot I could expect it to fail in 2 years! Now after paying 500 for the system they want yet more money to fix their faulty hardware! Most likley brought on by their faulty firmware. I have read that there is class action litigation pending against Sony for this very problem. I would love to join! Sony needs to admit they are at fault and repair or replace the hardware of the systems affected by this!

TERYRA of OAKLAND , CA January 11, 2010

I purchased a P3 in 2008 and had to send it in for feezing I recived a refurbished one that was the first thing that was wrong I should have gatten a new one but I didnt have the original recipt never the less I fell for that and now 1 years later it starts the same thing all over again. I send it in and they send it back saying that the serial number is missing, no scratches, no marks, serial numbers dont come off that easy I think that my refurbished unit never had a number maybe due to the previous repairs so now I cant replace or repair this 600.00 unit if they had given me a new one I wonder if I would be in this situation.

matt of santa cruz, CA December 17, 2009

ps3 died ofter 17 month's. I followed all precautions and took care of my product as recommended. Plenty of breath ability and vacuuming. but now that its out of warranty it's my problem. they state that only 3% of ps3's fail,if the number is so small why don't they own up to a engineering problem.

Alex of Brooklyn, NY December 14, 2009

I purchased my Sony Playstation 3 from Buy.com on November 18th, 2007 for 489.00. It was working perfectly fine up until mid-November 2009; I never had any issues with DVD playback, Blu-ray playback, the internet browser, or playing PS3 games. However, when I downloaded Sony's System Update v3.01, everything aside from my internet browser stopped working. I am positive that there is not an issue with my actual hardware, since the machine was operating perfectly before I downloaded Sony's new system update.

Since the standard warranty on the PS3 is only 12 months, Sony refuses to fix the system for free. They are asking for 150 to replace the system with a working, refurbished unit. I have researched online about the issue and this is not an isolated incident. There are thousands of reported cases of Blu-ray drive failures after the new system update was installed on the system. Sony has made no attempt to rectify the issue and has released a statement that the problem is not firmware related but rather a hardware problem (the actual PS3 unit). All I want is for Sony to compensate everyone whose Playstation was damaged due to this update. I believe that after spending upwards of 500 for an entertainment system, it is safe to assume that it should work for more than just 20 months. Thank you very much for your time and patience, I look forward to hearing from you.

Jason of Orlando, FL December 12, 2009

I had bought a PS3 in February 2008, in September of 2008 my PS3 would start freezing while playing games both online and off. I dealt with it for a little while, until the video output wouldn’t even show up on the television. I called Sony in December/January to have Sony services it, and they did free of charge. In early November of 2009 the same thing happened except the output didn’t work immediately. I called Sony for service again and they said I was out of the Year from purchase and 90 repair warranty. I had fought with the customer service for an hour until I asked for their supervisor.

After arguing with the supervisor and stating I did not pay 400 for a system to break down within a year and break down again within a year of repair to pay an additional 150 for a motherboard to be repaired, the supervisor began to see my point. But then told me something I already knew… “Sir when Sony sold the PS3 they were losing money from how much it cost to manufacture”. I came back with a quick response… “How is this, the customers fault and why do I have to make up for Sony’s poor decision?” Then the supervisor told me they would replace the system free of charge, but would keep to the 90 day warranty from now on.

I received the PS3 back from service on December 2 and on December 12 the PS3 would not recognize the PS3 games. I quickly called Sony and talked with customer service. They told me it would need to come in for service again! I asked for a new gaming system or a full refund. I was denied the request, but they are still going to fix the PS3 free of charge. Isn’t there a law to protect the consumer from consistent malfunctions, kind of like a lemon law? What is the protocol if I receive another defective system that breaks down within a year (I don’t think the 90 service warranty should apply with all the problems I have had)? Shouldn’t I be entitled to a new system not a refurbished one, or a full refund?

Matthew of Warren , MI December 11, 2009

Bought Playstation 3 and 2 yrs after purchase. it broke due to excessive heat and poor soldering of the chips inside and when i call them was told to pay 150 for them to repair it. This is a manufacturer defect and they should be fixing them for free.

Scott of Rocklin, CA December 9, 2009

I will not be buying any Sony products! Last year (around 11/8)I bought a Play Station 3 that had a rebate attached to it and I did not recieve my rebate money. It was not applied to my account or sent to me after 2 request.

Holly of Orlando, FL November 25, 2009

Play station stopped working after less than 2 years of use by 2 professional adults... The unit was minimally used (once/week x 2 hours), mainly for blue ray DVD's. It was stored in a well maintained area (e.g. dusting - new home, controlled room temperature, out of direct sunlight, etc.). I also have much older electronic devices Wii (Wii is newer-exception), cable modem, wireless router (3+ years), several laptops (4+ years) and a DVD player stored in the same area, all of which have maintained optimal functionality.

Recently, the system suddenly (watched a movie, put in another disc and it would not read) stopped reading discs. After calling Playstation customer service I was told that the product was no longer in warranty and that it would cost 150 to repair. The superviser described this offer as Sony being "happy to take care of the problem". Additionally, I would not receive the same device, it would be replaced by another repaired playstation 3.

I explained that I am a quality Sony customer who has owned and recommended their products to others despite the recent "hear say" pertaining to decline in product quality and poor customer service. I have never filed a complaint such as this with any company, so that sums up how disappointed in Sony that I am.

My husband and I will be discarding the playstation 3 and we will no long purchase Sony products as we cannot spend 150 to repair a device that will likely suffer future failures. We will purchase a computer from HP with blue ray dvd capability and run a line to our T.V. Additionally, we will recommend to friends and family that Sony products be avoided, as in the words of the customer service rep, they are "cutting edge", thus likely to have more problems. I have been looking into purchasing a Sony Vaio notebook and Bravia flat screen, however, i will now be reviewing superior competitor products.

Surije of Staten island, NY November 24, 2009

We had our PS3 fixed 3 times and the 3rd time was the day before the one year warrenty was complete, few months later the console has frozen and the game is stuck in the console. SONY will only fix it for a fee even though the console has had 3 prior defects. If ever a lemon, this console is a lemon. One of the reps agreed that there was problems with the PS3 but the company rushed it out into the market for xmas knowing they where defected.

I purchased it for approximately 600 and had to ship back and forth 3 times for SONY to fix it. SONY has taken time and money for a product that clearly is a lemon. yet they want 150 to correct the problem and cannot guarantee it will not happen again. Oh and lets not forget the 40 to have it mailed to SONY.

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