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Sony PlayStation 2

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A class-action lawsuit in California charges that the Sony has misrepresented the PlayStation 2 by claiming that it also plays DVDs. The suit charges that many units stop reading DVDs after only a few months of use. Gee, that sounds just like what our readers have been saying. By the way, the problems with Playstation 2 aren't all that new. Playstation 1 wasn't exactly perfect either.

James of Lawrence, KS May 28, 2009

I purchased a Sony PlayStation 3 approximately 1 year and 4 months ago from Best Buy for 400.00 for my 16 year old son. He has other gaming systems and has only played the PS3 approximately for a combined total of three to four months. The PS3 will no longer read discs (Games, Blueray DVD's, or Music CD's). Sony offers a 1 year warranty, but unfortunately the PS3 is just out of the warranty period.

I called Sony who told me that the only thing for me to do was to send it to them and they would repair it or replace it with a refurbished system for 149.00 more dollars. After researching the problem on the internet I'm realizing that it's not just me that's experiencing this issue, but hundreds to possibly thousands of others and Sony's doing nothing to right it's wrong.

Consequently, I have spent a total of 400.00 for the PS3 console itself. Another 400.00 in games and gear (Rockband equipment) to play games and the system has only worked for approximately four months. Now Sony wants me to spend another 150.00 to repair an issue that they are well aware of. They should issue a recall and take care of the consumer, but are reluctantly ignoring the issue and taking the consumers for granted. It's hard for me to turn around and spend 150.00 more dollars to repair an expensive known faulty system. What should I/we do?

A of Ringoes, NJ May 20, 2009

I had purchased my Sony Playstation 3 just under two years ago. I took more than extra good care of it due to the fact the 60 GB version is a rare find and has 100 percent backwards compatibility plus memory slots. Anyway, I keep my entire house as dust free as I can, keep my PS3 well ventilated, and keep it on a stable surface.

I have pumped well over one hundred dollars into the Sony Playstation Video store and well over 1000 dollars in games. It is all a giant pile of worthless garbage at this point because my Playstation got the well known and documented Yellow Light of Death. Microsoft was forced into extending the warranty of their product, and I feel sony should do the same. I had talked to multiple Customer Service Reps trying to get it fixed for free, but all they say is, "This is a well known problem and you will have to send it in for service. That will be 149 dollars." That is simply unnacceptable to me.

Dana of Jacksonville, FL May 19, 2009

My playstation 3 that I purchased either december 2007 or january 2008 is no longer reading discs or ejecting discs. An enormous amount of other people with the same model playstation 3 as I (CECHE01) are having the EXACT same issue. My product is about 4 months outside sonys one year manufacturers warranty and they want 149 to repair it.

patti of burbank, CA May 16, 2009

Someone hacked my son's playstation account and ordered a game, sony charged my credit card 9.99. My son was asleep and the playstation was off. I have call sony and they wont refund my monies. I have researched the internet and have read that sony somehow stores credit card numbers from previous purchases, as my son deletes all credit card numbers as soon as purchases are complete.

Dexter of Bolingbrook, IL May 12, 2009

Worldwide it is known that 60Gig PS3s have the " 3 red light blinks " when powering up the PS3. No fan movement, nothing. This is well documented all over the internet, sometimes nicknamed the Yellow Light of Death. Sony's US policy after warranty will cost 150 to fix or replace with a refurbished unit. What baffles me is that Sony UK has a " Sony Continous Play Plan " Even after the warranty you can purchase this plan for 5 US, and they will replace your PS3 in two days. Especially for this same problem I have explained.

I asked Sony Reps why does UK have this plan and US customers don't? Both the rep and supervisor can just say, different regions. I had asked them ifyou were in my shoes and you know of this plan, would this make you mad and would you want the same thing? they both replied "yes". It's such a known issue, thats why 60gigs models are not being sold anymore, why wasn't there a recall to have these units replace or fixed?? The UK has a reasonable solution but here in the US, wehave to pay 150 ?!?!

Angel of Jacksonville, FL May 4, 2009

Sony is playing with us customers of original 20GB and 60GB PS3. These original consoles are having problems due to overheating since day 1 of birth November 16, 2006. The consoles will last 1 to 3 years if you are lucky. I purchase an original PS3 for 600.00 the first week of play I notice that my PS3 was hot; I called Sony 3 weeks later and stated that my PS3 is only 3 weeks old and it blowing hot air. They told me it’s normal because of the processors, for the past 2 1/2 years owning my PS3 it finally gave up on me. Symptoms I would power up my PS3 normal green light, then flash to yellow very fast then the red blinking light of death.

My PS3 never came back on, it even eight my Killzone 2 game as well because will not eject the game. So I called Sony again and told them the symptoms of the Green, Yellow, and Blinking Red light and they told me that is because it over heated. Sony asks me to ship it for repair and told me that it would cost me 150.00 to fix. I told them that I call them 3 weeks after I purchase my PS3 and told them about the overheating problem and that they told me that it was normal,

Sony customer support told me well we cannot help you so you would have to pay 150.00 after repair and they also wanted my hard drive with 2 1/2 of game play and content that I play very hard to get. Sony also stated that this is a 10 year life console. My 600.00 is my lost. And Sony know that the original consoles had problems but they never told us what it was that's why Sony came up with many different PS3 models. I worked so hard to get this console witch I'm still paying for it by credit... At a 22% Interest

PAMELA of ST MARTIN, Guadeloupe April 29, 2009

My daughters purchased two PSP Slim and Lite in Philipsburg. They stopped working. I checked the boxes and noticed FOR SALE IN JAPAN ONLY on the box. The manual was a photocopied one and other papers and the box all in Japanese. NO accessories at all aand they were supposed to be included. The shop said "OH no madame they are sold as they are"

After visiting a lawyer here I wrote a registered lettre to the shop demanding our money back. Of course no answer. It is under the one year warranty BUT the States won't repair japanese models and I haven't found an address in Japan.Ths store wont do anything. I found a website where Sony sued a distributor for selling FOR SALE IN JAPAN ONLY. I had to pay an extra 80 for the memory sticks that should have been included. What to do now?

Dawn of Qawra, AL April 23, 2009

My son purchased a playstation 3 in july 2007 after saving all his pocket money for 3 years last December it broke down and took it to mambra to fix it but they said they would have to send it to Italy to be fixed Its now almost the end of April and still have not recieved it they offered my son a 40 gig but we paid for a 60 gig in Malta the gurantee is for 2 years I spoke to a mehul sony in europe but he told me the local agent here should give me a replacement but I phoned them twice and they told me to contact Mambra my son is now 15 and a special needs child and he is so upset that he has been treated like this please can you help us

John of Ramona, CA April 21, 2009

John of Ramona CA (04/21/09)
I purchased a Sony Playstaion 3 on 9/30/07. I recenntly bought a game called Resident Evil 5. The game comes on a disc. The disc had a version update on it ( ver.2.52) I loaded the update and played RE5 for an hour. I turned the game off. I came back 20 minutes later and the system would not play any discs, no games, no cd's, no dvd's. I called the support hotline and talked to a fellow named Jason. He explained to me I was out of warranty and I would have to send the system in for repair for 150. I told him I didnt have the money and could they waive the fee. He gave me a couple of things to try and said if they didn't work the fee could get waived.

I tried the troubleshooting tips and they didnt work.I called back and got another operator named Blake and explained everything to him and he said theres no way to send in the system without paying the fee. I have since been online and seen many many people are having the same problem as me with the same results as me. Sony wants the 150 to fix a known problem and I think this is absoluely ridiculous.I have been going back and forth with them via e-mail and Ive had enough. Please help.

I have a 650 paperweight. I cant play any games or cd's or dvd's.

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