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Sony TVs

Jim of Silver Spring, MD October 23, 2007

Jim of Silver Spring MD (10/23/07)
Purchased a Sony Wega 36 TV Model KD36SS130 for my mother's 80th birthday After 2 years of very light use it stopped working--no picture. Called Sony who said out of warranty and won't help. TV repairman says its a Flyback transformer and wants 450 to fix a TV that we paid 900 for. I found many people with this same TV  having the same problem after 1 or 2 years. TV stops working. It sounds to me like a defect in the model.

Patricia of Crown Point, IN September 6, 2007

Patricia of Crown Point IN (09/06/07)
We bought a 60 LCD Sony TV from Grants in 2003. The lamp bulb has gone out now for the second time. We paid 6000.00 for this TV. I complained to SONY, which was a waste of time. They told me whoever sold it to us should have told us that the lamp bulb would have to be replaced ever couple of years.  At 300.00 to replace it every couple of years is utter insanity. I am sick to my stomach and will never buy a SONY product ever again.

Donald of Sparta, TN February 1, 2007

Donald of Sparta TN (02/01/07)

On January 27, 2007 I purchased a television from the www.sonystyle.com website for 1267.60. I used my MasterCard to make the purchase. On January 30, 2007 Sony sent me an email stating that they were canceling my order. The email I received instructs me to re-order the television, however the price is now 2399.00.

I am sure that Sony would hold me accountable for any purchase agreement made online. I believe that an online purchase is a contract and should be enforceable by either party. Any business can change their prices anytime and that is fine, but once a purchase agreement is made with a customer, it should not be broken.

Larry of Gettysburg, PA December 18, 2006

Larry of Gettysburg PA (12/18/06)
We purchased a Sony VEGA 36 TV (CRT) that turned out to be a BIG EXPENSIVE SONY LEMON!! 1 week after the lemons warranty ran out so did the picture, it wouldn't stay turned on for more than a minute! I called them and asked about possible assistance and was told that basically I was on my own, after all, this 3000.00 TV did last 1 year..

Are these things engineered to fail? after all this thing weighs 350 lbs ,, it sat in one spot for the entire year, it wasn't moved around or beat up or shaken and stirred, it was used for 20-30 hours a week ( a high estimate), my old 25GE lasted 20 years and was used in 4 different houses after being moved in the back of a pickup truck! I was so mad at sony that it sat for 6 months before I took it in for repairs,The bill was 600.00 and now it can only be turned on with the power button on the TV ,isn't that great ? a 3000.00 TV with a 100.00 remote and you've got to walk over to it ,to turn it on... anyway its been a little over a year since I got it back from the shop and now its acting up again! every 10 or 15 minutes it cuts off, it gets shorter all the time till eventually its every few minutes or less and then nothing at all ,,, and this time when it started doing the turn itself off crap I lost the color blue! there is no blue at all the picture sucks, There will never be another SONY product allowed in this house!!

This whole episode has caused us to lose faith in anything that sony makes and anything short of an apology and a new TV will never break our boycott. with the amount of money this piece of junk has cost I could be watching something real nice.

James of Hampton, GA November 4, 2006

James of Hampton GA (11/04/06)
We purchased a SONY High Definition 50 inch LCD rear Projection TV from BEST BUY on August 7 2005. Within 40 days the tv was showing large discolored spots. Best Buy sent a technician to look at it and he confirmed the problem. He mentioned to me that the tv should just be replaced but BEST BUY wanted to see if they could fix it. They orderd the part and it came 2 weeks later. The Tech then came over and installed it. It corrected the spotting problems, but now had a new problem with shadowing. Another Tech from BEST BUY came to evaluate the problem and confirmed the problem. He also stated the the tv should be replaced but again, BEST BUY wanted to try to fix it.

They ordered the part and it came in about 1 week. The tech then came over and installed it. This however did not fix it. Now it had also reached 90 days from the purchase date so BEST BUY stated they no longer were responsible and that it was Sony's warranty I needed to use. I contacted Sony and they had me contact a repair company called QUALIX SERV. The Tech came to our house and confirmed the problem. He ordered a different part. The part came and he replaced it. Still no help. He left and came back about a month later with a different part. Again he replaced it and it did not fix the problem.

I called Sony again and told them it has been 8 times I have had Techs come to my house and the TV was still broken. They again referred me to the repair Company. I called them again and they sent out a differnt Tech. He came out to my house to confirm the problem and did not have any parts to change. He odered a part and changed it approx 2 weeks later. The TV was still not repaired and it actually picked up another new fault.

I called them 4 times and they finally agreed to replace the tv. I asked the woman on the phone what they were going to replace it with. She told me the exact tv and that it would be brand new. I specifically asked her if she was sure they still made this model and to make sure it was not a refurbished model. She assured me it was new and not refurbished. August 7th had now passed and the year it was under warranty had now no longer in place and they started to try to claim that the were done trying to correct this problem. I had a lengthy discussion with them and they finally agreed to uphold their side of the deal. They sent a replacement tv 1 month later. Sure enough, it had huge writing on the box stating REFURBISHED.

Again I almost lost my mind. The delivery men stated either I take it or I don't. If I don't, then Sony would no longer be responsible for providing me with a tv that worked.

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