Complain about a product or service

Sylvania TV

Darnell of Big Pine, CA August 25, 2009

I turned on my tv and after about 5 minutes it shut off, I turned it on again it did the samething but the third time I turned it on it didn't go on, so I looked in the trouble shooting and did what it said, still nothing.

I then called the number on the manual and the lady asked me if I had done all of the trouble shooting things, I said yes, she said well then I will name places where it can be repaired. well there was nothing close to where I live so she said send a money order of 115.00 to the above address and they will send you a box to put the tv in and send it to be repaired and the repair will take about 2 months. She also said if I have any questions after my talking to her to call the above number which is the Admin. office.

So I sent the money order in July and to date I still have no box and my broken tv sits in my livingroom. I called the Admin. number and it said the answering mechine was full, so I called Sylvania support and I spoke with Ben #0517 on 8-17-09 he had his supervisor call and leave a message with the Admin. office. He said that was all he could do for me since the Admin. office separated them selves from our part of the company.

I called the Admin. office 2 days later and left a message and no return phone call. My warrenty is up in November, my husband spoke with a man today and he said well if your warrenty expires goodluck on getting your tv repaired. I spent 850.00 on a TV less than a year ago that sits broken in my livingroom.

Chris of Centennial, CO July 28, 2009

I bought a 37" flat screen LCD television on Jan 25, 2009. Last month a large vertical black stripe showed up. I called the 800 number. They had me call their administation office. (The voice inbox was full many days so no message was left.) I did get through and they approved parts only to repair and referred a shop. The shop wanted 100 to check it and that would go for the repair. The shop called and said the LCD screen needed to be replaced and that was not "a part".

I called sylvania again. Full voicemail at their administration building. I called the customer support again. They told me to keep trying at administration. They also told me that I would need to ship the television back to Ohio to be repaired. So I am out 100 bucks. Now I have to ship the tv. They told me that Sylvania would subtract the 100 off their bill. The manager at sylvania told me that he would email the administration.

I think this company is doing the run around with me. I know that I will now need to pick up my television set and send it 3 states away. How much will FedEx charge to ship? Customer service is bad just like their television.

Areather of Philadelphia, PA June 13, 2009

I purchased a 13" Sylvania color TV 5yrs ago at Sears.Model#6413TEY.I had no problem w/it until the digital transition yesterday & i have followed the instrs in the manual & nothing works. The 800# on the back of the set is useless because i keep getting a recording about the "high volume of calls & to call back later". I know i am doing everything correctly because i have 2 other sets in the house & with the converter box i had no problem scanning the channels whatsoever. On the converter box, when i press a button i keep getting a msg saying: "Digital Code 2", whatever that means. I need HELP! I also see the msg "Weak Signal" & "No Program".

Jordan of redwood city, CA May 18, 2009

I just got a new 32 inch sylvania Lc320slx and i bring it home and try to connect my xbox 360 using my Hd component cords (green,blue,red,red, and white)i then turn on my xbox 360 and get sound but no picture. I can them and they tell me i have it hooked up right and after making sure it was the tv not the xbox they tell me to drive 2 hours with my 14 month old son to get it fixed. I decide to return the TV and get the same one thinking it was defective. I get home and attempt to hook up my xbox 360 agian and had the same problem.

I call and they get the tech for me and tell me i have everything hooked up right and they dont know what is wrong. Know i have wasted alot of time for nothing do not get the Sylvania 32 inch Lc320SLX TV it is flawed and the costumer support for this company is horrible.

Beth of Washington, GA May 18, 2009

My husband and I bought three identical tv's, Sylvania LC420SS8. I bought mine first on Jan 11, 2008, my husband bought one just like it about a week later and then I bought my son one about another week later. Seemed like a good deal for a 42" TV. Well, my husbands just went black and never came back on within three weeks. It is now five months since I bought mine and tonight it just went black and does not show any signs of life. I called the customer service number on the back of the tv and the lady told me to unplug the tv from the outlet for 30 minutes and then plug it back in to reset it. I did that and it's still no life. I called back and got another person and he asked for the serial # and the date when I purchased it. I told him and he said all he could do would be to refer me to the closest service center, which there's not one anywhere close to my town. I asked him was it not still under warrenty and he said yes but I need to call the Administration Dept at another number 1-800-396-6919 during business hours. I have a feeling I'm just out of almost 800 that I paid for this tv and probably out of another 800 when my son's suddenly goes black and dies. Sounds like I'm not the only one having problems with this company's products. My husband lucked out when his died so soon after purchase. At least he was able to return his to the store and get his money back, and was smart enough not to buy another one. Never to old to learn. From my experience, Sylvania SUCKS, and I will NEVER buy another product of theirs and I suggest to others not to either.

Eric of Absecon, NJ April 14, 2009

I Purchased a brand new Sylvania television Model #: LC420SS8 at BJs Wholesale about 14 months ago. The television is a little more than a year and needs a replacement of the internal power supply due to poor workmanship according to the repairman. I contacted Sylvania before having it repaired and told them about the problem and asked them to stand behind their product since it was only a couple months out of the 1 year warranty and they told me they did not care and too bad. Now I am stuck paying 350 for a repair on a defective product.

John of Bklyn, NY January 2, 2006

0n 9/27/05 purchased a 32 in sylvania tv atpoyal electroniscs 3794 nostrand ave bklyn ny 718 646 3013. which was covered by a 3 month warranty. on 11/18/05 the set had a burning smell then blew out i contacted sylvania who approved the warrnty was still good and refeered us to a service outlet in brooklyn which came to pick up the set for repair.after 4 return visit i was told theset needed to be replaced speaking to the manager named howard at sylvanias service outlet after 4 service calls howard said he was tired of being bothered by my phone calls and would return the tv board back to sylvania and i would have to deal with some otherservice the week of 12/20 05 i received a phone call from a woman named lukinda promising the set would be here on tues.

well tues came and gone noreplacement set i dont appreciate howard threating to return my tv and i dont like being told that the replacemnt will be delivered and has never arrived i once again was told by lukinda the new set will arrive the first week of jan well here we are i have called lukinda 4 times and not onephone call has been retuned i was told by lukinda that the new set will be delivered bya company called stevens global that they will call 24 hrs before it will be delivered but that someone has to lift the old set once the new one comes and place it in their box !!! what kind of company is this my wife weighs ioo lbs how is she supposed to lift this, i have lost more time waiting on theses repair calls than i paid for this set !!! never mind the rudness and aggravation so its now 1/2/06 no set no phone calls and i have a feeling that this is just a big game and im out the moneyi spent on this set & im not getting a new tv replacedfrom them this is a terriblle way to treat a consumer and i would appreciate any help you can provide in this situation

blue line across set burning smell set cannot be fixed needs to be replaced

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