Toshiba Home Entertainment

Virginia of Albuquerque, NM November 20, 2009

Got a loan to buy a TV and we couldn't afford the warranty. We spent 2,000 + dollars and less than three years later the TV has a bad engine.

Ian of Taylors, SC November 18, 2009

Purchased 42RV530U, 42" Regza LCD TV 5/17/08 Failed 10/29/09 diagnosed by authorized service center as having aq bad LCD display panel. Repair cost est. 1650. paid 1000 Toshiba won't even cover part cost. They should adv ertise lifespan as less than 2 yrs. research shows history of many failures of LCD panels supplied to OEM by Samsung.

Doesn't Toshiba track MTBF of it's vendor parts? Very displeased with their Customer "NO Service" department. They could care less as long as Toshiba pays them!

Karl of Evansville, IN November 17, 2009

A couple yrs ago I bought a 26" Toshiba HD TV. It failed, the LCD screen went bad after 17 months. It was out of waranty and Toshiba would do nothing. My tough luck.

However I've sinced learned that many states use an "implied waranty" that holds the manufacturer responsible AFTER the waranty expires.Toshiba has had so many electronic failures of their products, from laptops to TVs, that this "implied waranty" might benefit some dissatisfied consumers. This "implied waranty" might be used against Toshiba.

Li of Fremont, CA November 11, 2009

I purchased 26" Toshba 720P LCD TV & No.26AV502Upm 12/06/08. Right after I purchased TV at a little over a month (Jan/Feb)the TV was sometimes frozen and this was on going problems and was intermittent problems which had happened during Jan/Feb, March, June, and now NOv.2009. The Toshiba replaced the Main Board of the TV twice during Feb. and June. But now the TV still have not been fixed and the problem came back again. TV warranty will be expired on 12/06/09. Duing March and June, the Toshiba refused to fix untill I complained to Business Bureau. After the last fix on my TV on June, I did not use my TV since TV was placed on top floor of my bedroom where was very hot during summar time. On Nov 9 the problem came back again, the Toshiba still refused to take this matter serisouly.

J of Broomall, PA November 2, 2009

My son purchased a 46H83 Model Toshiba TV which now is mine. Two TV repairmen have said the Video Board is shot. Toshiba does not stock this part, which leaves me with the impression that it is not a part that with normal wear & tear goes bad and that it was probably defective when it was manufactured. Toshiba said they could try and find a rebuilt part. If Toshiba was able to find the part, it would cost me approximately 400 to repair according to their repair service authorized dealer. I questioned Toshiba concerning the possibility that if the part could not be found, what then? Toshiba had no solution. Looks like a 2000 TV, that can't be repaired should be trashed. I got the impression from talking to Toshiba that they don't stick by their products; that they don't feel they could have manufactured a defective product from the get go; and sorry it's your problem not ours. I would think that a 2000 TV would have a problem free longevity of more than six years. I have other TVs that are 10-15 years old--not Toshiba's & are still ticking. Toshiba should stand by their products and their customers, but that doesn't seem to be their policy! Better money out of the customer's pocket then Toshiba's!

Luis of Hammonton, NJ October 26, 2009

I have a LCD TV Toshiba that ever since I bought it it's been giving problems. I took the TV to get repairs 5 times and is still gives me problems. Ever since the TV gave probs in the first place I contact Toshiba so they can give me the money back nd me give them the tv back but they don't want to accept it back. The tv still has waranty and by the reason on whats been going on is tha Iv'e waisted ma time sending the tv to get fixed so many times and the tv still be giving me problems. I would like if I can get my money back and I don't want to know noe more about tha company Toshiba.

Terry of Clarksville, TN October 20, 2009

I've had a 62" Toshiba DLP TV for about three years. The warranty says they will fix it when needed. But the down time awaiting repairs can run into weeks. And since I've had my third lamp go out, as well as a couple of other problems, I've had a lot of down time. Warranties are fine, but a product that works would be better! Toshiba is on my 'blacklist', and my list does not get erased or edited. I hope other folks end up getting a better product from them, but I won't be a future customer.!!!

Robert of beech mountain, NC October 11, 2009

Purchased new Toshiba LCD TV Fall of '07. Bad front screen panel within 3 months - under warranty but parts back ordered 3 months. I upgraded to larger Toshiba LCD (40 inch)12/08. By 08/08 another bad panel developed - repaired under warranty but extras cost me 150. By 08/09 this panel was going bad also & I finally took TV in to service center. Toshiba has refused to repair or replace the TV. I thought they should simply provide a completely new TV or refund my purchase price. At least replace the panel. Keep in mind that my Toshiba LCD TVS had 3 bad front panels between Fall '07 and August '09.

Larry of Eaton, OH September 25, 2009

I purchased Toshiba 56MX195 DLP projection TV in 2006. Lamp burned out after 3 months (350 hrs). First Light Engine failed after 2.5 years (6 weeks to get rebuilt). Three months later 2nd light engine failed. After one month waiting for replacement parts they say it will be another month before they can get parts. They said Toshiba is no longer making light engine and it must be rebuilt. I have always had home theater ups protecting TV. I see similar complaints about TV on internet. Sent email complaint to Toshiba customer service. They deny any issues with TV.

Victor of Granada Hills, CA September 24, 2009

Toshiba will not cover repairs to defective screens in their warranties claiming that it was neglect and misuse. So not even 1 yr. old my laptop is useless. I neve dropped it or hit to cause this damage.

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