Toshiba Home Entertainment

Jeff of Henderson, NV April 4, 2006

Jeff of Henderson NV (04/04/06)
We purchased a 62" HD DLP television on July 30, 2005. Since then, we have had it go out twice. The first time was in October of 2005 and the second time was in March 2006. The problem is a special lamp that the television takes. It has exploded twice. Each time we have had to wait at least 5 days before getting a new lamp, thus 5 days without a television. We spent 3200 on this television and can't believe the performance of it. The only resolution we have gotten, is a replacement lamp each time. We offered to pay overnight shipping the last time, and we were turned down. So we went another 5 days without a television. They haven't even offered us anything for our inconvenience.

Chris of Calgary, OTHER March 18, 2006

Chris of Calgary Alberta (03/18/06)
1-second power outage and the flat screen Toshiba sd-p4000 is blown. I see other complaints on the net. I checked the user manual -- nothing about connecting the tv to a power surge protector.

Shar of Oregon City, OR February 15, 2006

Shar of Oregon City OR (02/15/06)
I purchased a 32" Toshiba flat screen TV on 11/02/04 from Sears in Clackamas, (Portland) Oregon. In January of 2005 I began having problems with the TV and by January 15th had no sound or picture. Toshiba told me I must contact Sears. Sears could or would not give me a repair station that could answer my questions or help me analysis the problem. Parts for the set was warrented for 12 months the picture tube warrented for 24 months. All TV's over 27" could not be brought into a certified reair station so a technician from Sears must be despatched to my home.

Cost for dispatch was 89.00 and cost to repair the TV was 354.68 plus the down time to order parts and cost for additional time for coming out to my home agin and additional labor. Total costs would have been greater then the cost of the set.

Frank of Cudahy, WI February 6, 2006

Frank of Cudahy WI (02/06/06)
I purchased a 46" Toshiba DLP TV set on October 8, 2004. On February 3, 2006 the projector Bulb ruptured and I lost my picture. I called American TV where I purchased the TV and they said that although I had an extended warranty, the factory warranty was in effect and gave me the customer service number. I called them, waited 30 minutes to get a customer service agent, who told me he'd ship me a nerw bulb within two days. The bulb didn't arrive. I was beginning to panic, as the Super Bowl was the following Sunday and i had planned to have about 12 people over to my house to watch it.

I called customer service again, and the representative apologized and promised to send the bulb out next day FedEx. I would have it Friday. The bulb didn't arrive and my Super Bowl party never happened. I called Toshiba customer Service on Monday, February 6, the day after the Super Bowl and was told that the bulb hadn't been shipped. At that time I asked to speak to a supervisor, who assured me that he'd personally see to it that the bulb was shipped out immediately, next day FedEx. I asked that he send me two bulbs so I wouldn't have to exoperience such a delay again and he said he couldn't do that but he ould definately call me back within a few hours with the FedEx tracking number so I could be assured that the bulb was actually sent.

He never called back and I'm still waiting for the bulb. The TV dealer talked my and my wife out of a Sony and into the Toshiba. I think it was the worst decision I have ever made. I have nver experience such poor service.

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