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Tj of Yorba Linda CA (03/01/08)
We bought a High definition DVD player HD-A30 on December 21, 2007 from Best buy. The price was 299.99 excl tax. On Feb 19, 2008, we learned that the unit became obsolete, we believe this means that within the very near future we shall not be able to buy DVD's to play on this DVD player. We have 2 DVDs to date. Toshiba committed at time of purchase to provide a further 5 DVD's but to date we have not received these. Because the unit is obsolete, I asked Best Buy if we could return it, but they denied the request, even for store credit it was denied. I asked Toshiba if we could return it but they denied the request, their claim is they do not take back units that are in working order.
The consequences are that I have a DVD player with 2 DVD's for which I paid 299.99 (323.24 incl taxes on my receipt) and there will be no more DVD's in the future for this player. I asked to return it within 2 months of the purchase date and it was denied. Also Toshiba have not even completed their deal where as part of the purchase they promise to send 5 more DVD's. I believe Toshiba and or Best buy have sold this unit with the knowledge that it might be obsoleted within the short term, yet they are not prepared to compensate the consumer. Charles of Lexington, IN March 1, 2008
Charles of Lexington IN (03/01/08)
We purchased a 50 Toshiba DLP television (model 50HM66) January 24, 2007, from Best Buy. On February 18, 2008, (25 days out of warranty) we came home from work and the picture wouldn't come on - only the sound. After about an hour of trying it, I finally took the lamp out and it was shattered into a thousand pieces. I then got online and saw that it was going to cost me about 250 to buy a replacement lamp for my 1200 1-year-old tv, which the salesman had told me would last a good 5 years. Upon further research, I discovered that Toshiba had extended the warranty on some models due to this exact problem. So, I called Toshiba the next day. Of course, our tv wasn't included, even though I saw many complaints online about our particular model's lamp. I even talked to supervisors who wouldn't even admit there had been an upgraded lamp for our tv since our purchase. Our lamp is a Y-66 and Toshiba is now selling the Y-67 instead. He actually lied to me and told me they simply changed the part number!
We saved for this tv for a year. We went with Toshiba because we always heard they had quality products and outstanding customer service. I suppose we would've known better had we known about your website. We are so disgusted and heartbroken. I refuse to give Toshiba one more dime of my money to purchase one of their lamps that will likely blow again. I can't afford to pay 250 a year to maintain a 1200 tv. It is now a nice (expensive) corner shelf in our living room floor until Toshiba decides to admit there is a problem and we deserve a replacement lamp at no cost or until we find an after market lamp that Toshiba has no part in manufacturing or selling. Patrick of Henderson, NV February 8, 2008
Patrick of Henderson NV (02/08/08)
I purchased a 62 Toshiba DLP TV in November 2006. The last week of Jan. 2007, the bulb went out. Four days before the Super Bowl! It took about two weeks to have someone come out and replace the bulb. I bought a 5 year extended warranty with it. On Feb 1st, 2008, 2 days before the Super Bowl, the bulb went out again! I called for service and they are sending a repair person out. But they claim even the extended warranty covers only one bulb! I am waiting here, frustrated, to see what happens now. This is crazy that these bulbs don't last.
I may have to pay the cost of the bulb. Natalie of Huntington Beach, CA January 23, 2008
Natalie of Huntington Beach CA (01/23/08)
My husband and I purchased a 42 Regza HDTV Toshiba in September, 2006. A few months ago, I started noticing a dark stripe running down the middle of it. He's nearly blind and didn't see it at first, but it got darker and he finally saw it. He called Toshiba in early December, 2007 and was told we were out of luck because it was over the one year warranty period. We spoke to a couple of different supervisors, but they all made up excuses, (one claimed it was refurbished, which it was not, the other started spouting off dates that weren't even correct), so they could get out of repairing it. Jav of Mastic Beach, NY January 13, 2008
Jav of Mastic Beach NY (01/13/08)
Purchased the Toshiba 72HM195 DLP television for 3,500 on 6/13/2006. Within two years the bulb has gone bad 3 times as of this morning. Toshiba replaced the first one for free then I ended purchasing the other two...Does anyone knows who we can complain to besides Toshiba?
Virgil of Loudon, TN December 12, 2007
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