Toshiba Home Entertainment

Jaime of New York, NY September 16, 2009

Purchased a Toshiba 37 inch LCD TV and 1 year and two months after the screen went black. Apparently the lamp or light died, and of course is very expensive to replace. Warranty expires 2 month ago. TV is useless.

Jean of Granbury, TX September 1, 2009

I purchased a Toshiba 42" LCD TV 2-22-07. I paid approx. 2000.00 for it. After about a year, we noticed a "cloud" in the left hand of the screen. We just lived with it. Now, we have lines down the middle of the picture. We had a repair man look at our set and he indicated that the panels inside the TV are separating. He said Toshiba is aware of this problem.

I called customer service for help in repairing our set and they indicated that the TV was out of warranty. I feel they should stand behind thier products and offer to help with the expense. We can no longer watch a clear TV screen

Laura of jefferson City, MO August 26, 2009

I own a Toshiba projection screen television model # 46HM84 that we bought in 2004. In the middle of June, the TV stopped working; the screen would remain black when the TV was turned on. Because this had already happened once with this same TV, we assumed we needed to purchase yet another replacement lamp unit, model #TB25-LMP. We purchased this lamp unit through the Toshiba 800 #.

We received the lamp unit around the first of July, however, when it was installed, the problem was not fixed. We found only one Toshiba authorized repair center in our area. When we called him, he explained it would be 2-4 weeks before they would come out to look at our TV. As I explained the situation to him over the phone, he suggested we order a lamp ballast because the model number of our TV has a history with the lamp ballasts going out. He told us he could order the part, but the part was backordered through Toshiba and there was no estimated date on when it would be available.

At this point, we have been without our TV for about a month with no solution in sight. Once we received the part, we had to make an appointment to take the TV in to get the ballast installed. At this point, we were out over 500 and into six weeks without the TV. When I called Toshiba to inquire how I could return the unused lamp unit since we did not need it, I was told since it was past 30 days, they would not accept it.

I explained the situation to four different people at three different phones numbers and was told repeatedly by rude customer service representatives nothing could be done. One representative informed me that the product was under a one year warranty and if it didn't work, I could return it, but since there was nothing wrong with it, I could not. This makes absolutely no sense.

I find this practice completely absurd. It is due to the fact that the lamp ballast was on backorder and the workload of the repair center that it took over 30 days to fix my problem. I assure you, I would have liked to have it done sooner. I will never purchase another product from this company again.

Martin of Gainesville, GA August 25, 2009

We purchased The Toshiba Regza 32HL67U in November 2007. Last month, 6 months after the Warranty expired, the TV stopped working - screen just went black. As we are out of warranty, we took it to a repair shop where we were quoted 1622.00 to repair the TV. We paid 700 for it. Toshiba, of course, told us this was our problem as the TV was out of warranty. The repair shop said the TV's lamps were "bad". When I asked what exactly "bad" meant, they said that these lamps become defective over time. I am shocked and angered to learn that a 700 LCD TV set has a lifespan of only 1.5 years. I am writing a letter to Toshiba's CEO regarding their sale of unfit products and their breach of the implied warranty of merchantibility. If there is anyone out there with information relating to the lamps that these TV sets use, Please post what you know. Specifically, I'd like to know the average lifespan of the typical lamp and whether the lamps used by Toshiba were defective or unfit. Many thanks.

john of calhan, CO August 21, 2009

i bought a toshiba regza 32 inch hd tv in december of 2007 ay circuit city, for about 700 dollars, it had a one year warranty,the t.v is about 1 and a half years old and the lcd panel went out,estimates are about 700 dolars for part alone with no labor, i know the warranty is up, but i think toshiba should do something about it,i think for 700 dollars a tv should last more then a year and a half, when i spoke to consumer solutions manger, she would not help and hung up on me.

Carol of Evans, GA July 20, 2009

We purchased a Toshiba 52HM94 TV from Best buy in 2005 - since this time we have had to replace the bulb 4 x (so basically once a year at a cost of 200 per bulb) - we were told when we bought it that replacing the bulb was the only thing that could go wrong - boy were we mislead. About a year ago, the lights on the front of the TV began to blink red then green then the TV would power off. The channels would automatically count up and down, and the TV would cycle this about 6 or 7 times before going off for good. We would unplug the TV and after a couple of hours, it would work fine.

Approximately one month ago (four days after our extended warranty ran out) the TV would begin this again but would not come work properly no matter how long it was unplugged. We called a local repair shop and were told it would need a new master board (cost of 500) which was done. Now only a week later, it is doing exactly the same thing. We will never, ever, ever buy a Toshiba anything - this TV is a piece of crap and was misrepresented to us when we purchased it - had we known we would have to put at least 200 per year into it in addition to the 3000 it cost to buy it, we would never had bought this TV.

Jamie of Parkville, MO July 10, 2009

I purchased a 56" Toshiba television model #56HM66 on 9/3/06. I was NOT informed of a lamp unit or even possibly having to replace a lamp in the future. Two months after having the t.v no picture and found out it was the lamp unit an needed replaced already had bursted on approx 11/28/06 per my receipts. I demanded a new t.v. telling them it was lemon and they refused. I purchased from best buy. Then again on approx 5/01/07 per receipt out my pocket had to purchase another lamp unit. Then again on 7/30/08 I had to purchase another lamp unit costing about 260.00 each time. Now once again this sunday 7/12/09 the lamp unit blew up again and broke and now I can not use my television due to the cost of replacement is extremely high.

amir of tehran, Iran June 29, 2009

i have a problem with product in my home. i have a lcd 42c3500 toshiba and a dvd player 690 with dive-x system. my lcd after turn on have voce and dident have picture. give waranty but i cant see good service of this compony. my wife sad to me toshiba is big company why wie have problem with lcd and dvd

Steven of Palatine, IL June 25, 2009

Bought a Toshiba 62HM116 62" DLP set a little over 2 years ago and last month it suffered the dredded bulb failure by making a loud popping noise. Ordered a new bulb and now it takes about 20 to 30 times of powering off to get a picture again to. Called Toshiba customer service and they said to the mercury was not spread evenly in the bulb? So take it back out and knock on it 3-4 times on each side. I was waiting to here him say and turn around and click youR heals 3 times and put it back in. 2800 original purchase cost plus 160 for bulb - about 1000 per year of usage. Never expected that. I WILL NEVER BUY A TOSHIBA P.O.S. AGAIN.

Fernando of Cumberland, RI June 24, 2009

I purchased a 62" DLP in 2006, since then the Lamp has failed 3 times and now just changed and lasted one day, Toshiba sent me a new one last week and installed yesterday and turned ON. Today I got the blinking green light again and although it did turned ON after several minutes I am not sure that it will tomorrow. After reading around the internet now I know that it will be a lost cause. I called one of the Toshiba service centers and they want 150.00 just to come to my house to check it. If I have to change the ballast I may do it myself but that it's as far as I will go.

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