Toshiba Home Entertainment

Justin of Rumford, ME June 24, 2009

I purchased a 52" Toshiba DLP t.v. in 2005. The first bulb lasted about 6 months. Then as most of you know, the bulb blew again. This continued about every 6-7 months.

As most of you have experienced, Toshiba does not care and will not do anything for you. What I did learn however is that it is not always the bulb. Before you waste all of your money on bulbs, find out if its the power supply and/or the "balister". This is the issue with my television. I paid over 3,000 for my t.v. and those two parts are costing nearly 2,500 to replace.

For those of you that don't know, there was a "Class Action Lawsuit" filed against Toshiba.

Joe of Bedford, MA June 10, 2009

In June 2009 my Toshiba HDTV/DVD combo [Model 32LV67U], purchased in Jan 2008, broke. That is, I turned on the set and the screened was dark; turned it off and on again and it was black. Audio worked; no picture. The Toshiba authorized repair center diagnosed the problem as "the front panel is gone," and said it would cost about 1200 to repair!

Presenting the facts to the Toshiba customer representative--"Donna"--brought her sympathy but, "the set is 5 months out of warranty and there is nothing I can do for you." I asked her if there had been similar complaints about this model and she said that they had not received any similar complaints.

I had not found this site when I talked with her. I am one person that won't purchase another Toshiba product; they don't want my money anyway. have a big recycling item to get rid of and got very little service for the money I spent. Thankfully, I still have the NEC color set which I bought in 1987. It continues to work flawlessly!

Ron of Muskegon, MI June 9, 2009

We purchased a 46" TV on 11-25-05 after a short time the lamp went out. It was replaced at no charge because it was a manufactures defect. Then that lamp went out in Jan. of 08 in which we had to replace at a cost to us of 231.99 and now that lamp went out June of 09 in which we are replacing at a cost to us of 229.94.

My wife watches TV at night and is not happy that she can't watch her 46" TV and has to watch her programs on a 19" TV. We have spent 460 for two bulbs. I am composing a letter to the president and CEO of Toshiba.

When I talked with a supervisor at Toshiba to try to get a reduced price on the lamp, they just said that it was past the warranty period and they couldn't do anything. Real good customer service, I guess they don't care about their customers as long as we still keep buying their product.

Brian of Newtown, PA June 5, 2009

I purchased a Toshiba LCD flat screen TV model 32LV67U from Circuit City 14months ago. I spent most of that time out of the country so the TV saw very little use. The TV stopped working so I took it to a Toshiba repair center. They told the LCD panel needed to be replaced for 1660. I only spent 1100 for the TV

Thomas of Carbon, TX June 5, 2009

I purchased a Toshiba DLP Projection TV model # 42HM66 from Sears on Oct. 20, 2007 and picked it up on Oct. 25, 2007. On or about Nov. 24/25 2008 the Lamp Bulb went out. Called Toshiba about it, they said they could not help me because the 1 year warranty was out(by about 3-4 weeks). On Nov. 29 I ordered a new Lamp Bulb, online, from River Valley Electronics, 200 E. Inglefield Rd. Evansville, In. 47725. Cost was 192.00. Paperwork shows it was mailed on Nov. 30, 2008 and I think I received it around Dec. 4/5 2008.

On June 1, 2009 the Lamp Bulb went out again. Talked to Cris at River Valley Electronics, via e-mail, on June 2 2009, he said he could not help because the 6 month warranty was out on May 29, 2009, which is from date of order not date of reciept, a matter of just 3 days!!! Same day, June 2, 2009 I called and talked to Aaron at Toshiba, he agreed and said he could not help because the 6 month warranty was out on May 29, 2009. He, Aaron, said that I could fax in a P.O.P. for Lamp Repair Warranty to Toshiba Corp. He, Aaron, also stated that it would be a waste of time because it would not do any good. I faxed in the P.O.P for Lamp Repair Warranty on June 2, 2009, about an hour after talking to Aaron at Toshiba. He, Aaron was right, within 2 hours after sending my fax, Aaron called and said he, Toshiba, could not help me because the warranty was out, by 3 DAYS!!!

Will of columbia, TN June 2, 2009

Bought a Toshiba 56" DLP and bulb lasted 6mos. Now they say light engine is bad. When will Toshiba decide to take care of their mistakes, maybe after they lose there business from us spreading the word that they sell overpriced pieces. If anyone want a 56" dlp i got one CHEAP haha

TODD of MUSKEGON, MI May 31, 2009

My wife and I purchased a 56" Toshiba 720P DLP on 10-18-2006 The bulb went out a few months after, Toshiba replaced the first bult then it went out again 10 months later and we had to purchase the next bulb for 450.00 and wait 2months before we recieved it. Now out TV is out again so we have to purchase another bulb for 450.00. This will be our 4th bulb including the original. This is not what we expected from a well known brand.

Vincent of Springfield, OH May 19, 2009

We purchased a Toshiba 50" plasma tv from Rex TV in Springfield OH 2 years 6 months ago for 2,200. Over the last month, a 1/16" purple line has appeared down the center of the television. We emailed Toshiba and they said to contact the place where we purchased it. WE did. Rex TV told us to contact Toshiba. All either of them wanted to know is if we purchased the extened warranty. We didn't.

We finally got the name of a television repair place out of Cincinnati OH. They just left my house. The television cannot be repaired due to the ribbon wires surrounding the screen. A new screen is going to cost us 2700. The guy said that he doubts it will get worse but couldn't guarantee that it wouldn't. I am so angry that Toshiba doesn't stand behind their products. A 2000 television should last a heck of a lot longer than 2 years or even 3. And besides being told a new screen is going to cost 2700, I had to pay 100 to be told that the Toshiba 50" plasma was a piece of crap.

John of Beverly Hills, CA May 16, 2009

They make knowingly make garbadge tv's and put them out on the market, with a bulb that lasts for a cuple months. To replace the bulb costs close to 300. I've had a Toshiba tv for more than a year, and the bulb has burned 3 times. When I called to make a complaint and ask for help, they told me to write a letter.

Arenda of Asheville, NC May 8, 2009

I purchased a Toshiba 32" TV 5 years ago and it has developed a band of white lines at the top of the screen. I have researched this problem and it appears to be an all too common complaint. Toshiba is unresponsive to helping find a solution, agree to a recall, or refund. I am disgusted! This was a costly piece of equipment! I can't afford a new set.

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