Toshiba Home Entertainment

amir of tehran, Iran June 29, 2009

i have a problem with product in my home. i have a lcd 42c3500 toshiba and a dvd player 690 with dive-x system. my lcd after turn on have voce and dident have picture. give waranty but i cant see good service of this compony. my wife sad to me toshiba is big company why wie have problem with lcd and dvd

Steven of Palatine, IL June 25, 2009

Bought a Toshiba 62HM116 62" DLP set a little over 2 years ago and last month it suffered the dredded bulb failure by making a loud popping noise. Ordered a new bulb and now it takes about 20 to 30 times of powering off to get a picture again to. Called Toshiba customer service and they said to the mercury was not spread evenly in the bulb? So take it back out and knock on it 3-4 times on each side. I was waiting to here him say and turn around and click youR heals 3 times and put it back in. 2800 original purchase cost plus 160 for bulb - about 1000 per year of usage. Never expected that. I WILL NEVER BUY A TOSHIBA P.O.S. AGAIN.

Fernando of Cumberland, RI June 24, 2009

I purchased a 62" DLP in 2006, since then the Lamp has failed 3 times and now just changed and lasted one day, Toshiba sent me a new one last week and installed yesterday and turned ON. Today I got the blinking green light again and although it did turned ON after several minutes I am not sure that it will tomorrow. After reading around the internet now I know that it will be a lost cause. I called one of the Toshiba service centers and they want 150.00 just to come to my house to check it. If I have to change the ballast I may do it myself but that it's as far as I will go.

Justin of Rumford, ME June 24, 2009

I purchased a 52" Toshiba DLP t.v. in 2005. The first bulb lasted about 6 months. Then as most of you know, the bulb blew again. This continued about every 6-7 months.

As most of you have experienced, Toshiba does not care and will not do anything for you. What I did learn however is that it is not always the bulb. Before you waste all of your money on bulbs, find out if its the power supply and/or the "balister". This is the issue with my television. I paid over 3,000 for my t.v. and those two parts are costing nearly 2,500 to replace.

For those of you that don't know, there was a "Class Action Lawsuit" filed against Toshiba.

Joe of Bedford, MA June 10, 2009

In June 2009 my Toshiba HDTV/DVD combo [Model 32LV67U], purchased in Jan 2008, broke. That is, I turned on the set and the screened was dark; turned it off and on again and it was black. Audio worked; no picture. The Toshiba authorized repair center diagnosed the problem as "the front panel is gone," and said it would cost about 1200 to repair!

Presenting the facts to the Toshiba customer representative--"Donna"--brought her sympathy but, "the set is 5 months out of warranty and there is nothing I can do for you." I asked her if there had been similar complaints about this model and she said that they had not received any similar complaints.

I had not found this site when I talked with her. I am one person that won't purchase another Toshiba product; they don't want my money anyway. have a big recycling item to get rid of and got very little service for the money I spent. Thankfully, I still have the NEC color set which I bought in 1987. It continues to work flawlessly!

Ron of Muskegon, MI June 9, 2009

We purchased a 46" TV on 11-25-05 after a short time the lamp went out. It was replaced at no charge because it was a manufactures defect. Then that lamp went out in Jan. of 08 in which we had to replace at a cost to us of 231.99 and now that lamp went out June of 09 in which we are replacing at a cost to us of 229.94.

My wife watches TV at night and is not happy that she can't watch her 46" TV and has to watch her programs on a 19" TV. We have spent 460 for two bulbs. I am composing a letter to the president and CEO of Toshiba.

When I talked with a supervisor at Toshiba to try to get a reduced price on the lamp, they just said that it was past the warranty period and they couldn't do anything. Real good customer service, I guess they don't care about their customers as long as we still keep buying their product.

Brian of Newtown, PA June 5, 2009

I purchased a Toshiba LCD flat screen TV model 32LV67U from Circuit City 14months ago. I spent most of that time out of the country so the TV saw very little use. The TV stopped working so I took it to a Toshiba repair center. They told the LCD panel needed to be replaced for 1660. I only spent 1100 for the TV

Thomas of Carbon, TX June 5, 2009

I purchased a Toshiba DLP Projection TV model # 42HM66 from Sears on Oct. 20, 2007 and picked it up on Oct. 25, 2007. On or about Nov. 24/25 2008 the Lamp Bulb went out. Called Toshiba about it, they said they could not help me because the 1 year warranty was out(by about 3-4 weeks). On Nov. 29 I ordered a new Lamp Bulb, online, from River Valley Electronics, 200 E. Inglefield Rd. Evansville, In. 47725. Cost was 192.00. Paperwork shows it was mailed on Nov. 30, 2008 and I think I received it around Dec. 4/5 2008.

On June 1, 2009 the Lamp Bulb went out again. Talked to Cris at River Valley Electronics, via e-mail, on June 2 2009, he said he could not help because the 6 month warranty was out on May 29, 2009, which is from date of order not date of reciept, a matter of just 3 days!!! Same day, June 2, 2009 I called and talked to Aaron at Toshiba, he agreed and said he could not help because the 6 month warranty was out on May 29, 2009. He, Aaron, said that I could fax in a P.O.P. for Lamp Repair Warranty to Toshiba Corp. He, Aaron, also stated that it would be a waste of time because it would not do any good. I faxed in the P.O.P for Lamp Repair Warranty on June 2, 2009, about an hour after talking to Aaron at Toshiba. He, Aaron was right, within 2 hours after sending my fax, Aaron called and said he, Toshiba, could not help me because the warranty was out, by 3 DAYS!!!

Will of columbia, TN June 2, 2009

Bought a Toshiba 56" DLP and bulb lasted 6mos. Now they say light engine is bad. When will Toshiba decide to take care of their mistakes, maybe after they lose there business from us spreading the word that they sell overpriced pieces. If anyone want a 56" dlp i got one CHEAP haha

TODD of MUSKEGON, MI May 31, 2009

My wife and I purchased a 56" Toshiba 720P DLP on 10-18-2006 The bulb went out a few months after, Toshiba replaced the first bult then it went out again 10 months later and we had to purchase the next bulb for 450.00 and wait 2months before we recieved it. Now out TV is out again so we have to purchase another bulb for 450.00. This will be our 4th bulb including the original. This is not what we expected from a well known brand.

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