Vizio Reviews

If I could give less than a star, in fact if I could give negative stars I sure would because this company and its outsourced customer service is beyond awful. I bought a new 65 inch TV. Unboxed it and it did not have any screws for the legs stand. I called Vizio to figure out the size and after speaking with an incomprehensible AI I was transfered to a customer service rep who, barely audible or intelligible told me a size of the screw and it was available at any hardware store. I searched and found no screw matching what he told me. Made a guess and when those did work I called back and another customer service rep gave me a different size and then backtracked.

I purchased a 50” Vizio Smart TV and it worked well for a short while. Then the buffering and focus issues began getting progressively worse. I called and was told it was my internet provider or streaming service. It took weeks to have each test their services but they were not the problem. I finally reached Vizio help and the people in South Dakota were very polite and helpful. It seems my TV was never programmed properly so they took me through a reset of the system and, bingo, no more focus problems or buffering...for a while.

Purchased a Vizio M213ad-k8 soundbar in 2023. Unit was great, when it worked. Less than 6 months later the unit started powering off at random. Contacted customer support, they blamed my TV, told me to buy a new HDMI cable, and walked me through updating the firmware on the unit. This resolved the issue for a couple months, and then it returned. Contacted Vizio support again, they walked me through a factory reset. This resolved the issue for another couple months, then after it was outside the warranty period, the unit completely died and will not power back on. Vizio support now says it's outside the warranty period and will not stand by their product even though the power issue had been reported multiple times during the Warranty period.

Bought an 86" Vizio TV this year. I've waited my entire life to get this TV, it's been a DREAM for as long g as I can remember. 2 months after I get it home, the screen starts showing red lines all over. Within a couple of hours, I could no longer see the picture. I contacted Vizio to utilize my warranty, and they gave me every excuse why the only thing they could offer me was a $250 rebate ON THE PURCHASE OF ANOTHER ONE OF THEIR CRAPPY PRODUCTS!!! In summation, whatever you do, do not do business with Vizio. VERY POOR quality products (last about 2 months) and very shady business practices

I bought a Vizio TV from Walmart, but when I called Vizio to have it connected, the guy on the other end of my line was watching everything. And recording everything I had on my phone. I don't recommend Vizio to my worst enemy. And the guy at Vizio, would have never talked to me like that, if I were in the room next to him. (Pain). Never again.

This has got to be the worst TV I've ever purchased. Ever since I brought this TV it shuts off and on by it self. I've called customer service three times. First time I did the AI assistant and did the steps it gave me. Same problem. Spoke with a live agent second time and did all his steps. Guess what same issue. Now I call and speak with a live agent again and same issue. I would not recommend this product to a dog. I have a 86 inch 4k television that's completely junk.

Of course my 70 inch Vizio broke down soon after the warranty expired. Anytime you turn it on, it just gets a dark black bluish screen. Really. It’s black with a faint of blue. Nothing works. It has randomly glitched here and there before but nothing a restart wouldn’t fix. Now it’s just completely gone. And… just after the warranty expires. My other small Vizio doesn’t work for live TV because its WiFi connection is so bad it can’t keep up. I’ll never buy another Vizio TV. They are cheap, but you’re just throwing your money away.

I have bought 2 Vizios in the last 4 years. Against my better judgement. I should of not bought the last one. It lasted a year and half. Never would I ever purchase one again. The pictures gets lines through it. In the middle of the screen it gets a line several inches wide. The picture fades from light to dark.

It's alright. Just a little awkward to maneuver the apps, even the remote is pretty awkward to work. Operating the apps is so tedious, you need to do everything perfect or else it won't work, for example in order to rewind after you have hit credits (which is what most movies/shows you have already watched will play from) you need to go click watch credits then you can rewind.

Warranty department is denying my replacement TV because the delivery/pickup carrier cussed myself and my son out and I told them to get off my property. This is the a warranty filed on an already replaced new tv and the same problem happened.