Complain about a product or service

Vizio

Lori of Portage MI (12/10/08)
Purchased Vizio 32 HDTV for 850 at Sam's CLub Oct. 2005. Use tv rarely, during winter months. Has approx. 200 hours on it, hadn't used for 3 months and last night turned it on and no power. Called Customer Service, no help there, checked the web and see 100's of the same complaints. They have a major issue here and they need to address it.

Loss of 850 - that's 283 a year to watch a tv 3 months out of the year...what a RIP OFF! These guys need to either recall or make good on their product.

Nicoll of Oakland, CA December 4, 2008

Nicoll of Oakland CA (12/04/08)
I purchased a refurbished 42 LCD from Vizio on July 3, 2007 from MacMall. Within 12 hours of hooking it up it became possessed. It would turn off and on by itself and the volume would go up to it highest level at a deafening roar then drop down to no sound at all. Thankfully I had purchased a one year extended warranty. After much runaround from Vizio, a technician told me the motherboard was bad. Vizio replaced the bad refurbished TV with....another lemon.

Four weeks after my warranty ran out, the sensory button on the front of the TV which is the equipment that allows the remote to communicate with the TV, went south. It is NOT the remote - which has been trouble-shooted. It will cost over half the price of the TV to replace it. Vizio is complete crap. California has lemon laws that cover smaller items in small claims court and I am probably going to file if it not too expensive.

I cannot waste any more time and money on this terrible product. I did not see reviews like this when I purchased it and I assumed, wrongly, that 13 months would be plenty of time to decide if I had another lemon. I was wrong. (I also have had similar performance issues such as jammed tuners, a white horizontal line at the top of the picture, green led patches meandering through the screen, etc).

1038.00 for tv shipping, extended warranty. 4 missed days of work trying to wait for inaccurate delivery, pickup, delivery and repair times. Unresolved amount of money if I decide replace the sensory button - i have been told that can be upwards of 400.00 and if it a motherboard issue then it is around 700.00. How much more can you pour into a piece of crap like this?

Jimmie of Winnetka, CA November 27, 2008

Jimmie of Winnetka CA (11/27/08)
I purchased my Vizio P42HDE at Costco in January 2005. I haven't had any problems with the TV, until Sunday morning November 2008 while watching a movie the picture went a ghostly white and went out. My wife notice the TV was very hot we unplugged the TV from the power strip to aloow it to cool off. We waited 30 minutes, and plugged back up, we have audio, but no picture.

The real fun began on Monday morning when I called Vizio Tech Support in Irvine, California. I spoke with a real pleasant person, who gave me telephone number of the company that repairs Vizio TV products, and assigned me a case number to use in the future. The company name was ITI, and their telephone number is (800)526-1084. When I called the first time the phone rang about 20 times, before someone picked up. I was ask to give my Name, Address, Telephone number.

Afterwards, I was told a Technican would call me within 48 hours. When I called back the second time, I was able to speak to the Manager for no warranty, who ask me about 30 questions about the problem I had with my TV. Now I am being told a Technican would call in about 7 to 10 business days, but she would expedite my case with parts department. When I called some local TV repair shops, I was told they don't touch or repair Vizio products. One repairman told Good Luck getting any parts for my TV. Their service is unacceptable.

I have accepted the fact I am struck a 42 inch plasma TV, which now is big radio, lots sounds, but no picture. I will never purchase any Vizio products again, and will tell all my friends who have purchased a Vizio TV, expect it received the pop of death.

Stephanie of Kidder, MO November 23, 2008

Stephanie of Kidder MO (11/23/08)
Purchased a 42 LCD 1080p Vizio in April from Sears. Started having problems about 4 mos after purchase: tv video would not come on when unit was powered ON, but I did get sound.

This would occur randomly for several months, then the tv went off and never came back on. (about 7 mos after purchase). I called Sears who sent out a repairman.

Repairman brought a part (main board?), but it turns out that the tv was unrepairable. He 'tagged' it for replacement.

I had to make contact with Vizio and explained that Sears had already tried to repair and tagged it. I was treated very courteously and things were resolved quickly. They are delivery a New unit to us on Monday. I have been contacted by the delivery company and kept abreast of the delivery schedule.

I love my tv and hope that this same problem does not happen to my tv! I've read that this is a common problem; I could not find this information BEFORE I purchased my tv, however.

Cody of Desoto, MO November 11, 2008

Cody of Desoto MO (11/11/08)
I bought a Vizio 50 plasma 16 months ago from Circuit City. A week ago upon turning on my TV it made two loud popping sounds and now have no picture and no sound. I did my research before buying the TV and found nothing, but since this has happened I researched again and it seems to be a common problem with Vizio TV's. There are many consumers complaining of the same problem. It is so common that people have a name for it. They call it the pop of death. Upon calling Vizio they only would give me the name of a place to call to have it repaired. I called them and they want 600-800 to repair my TV. No one in my area is willing to come out and work on a Vizio TV. I have heard the same thing over and over... we do not work on Vizio TV's and then advise me to purchase a new TV. Also on the back of the tv there are two vents which look like there are fans there for cooling purposes, but since the TV has broke i have realized there are no fans in there at all.

I am now out the 1,600.00 I paid for the TV and can't afford to repair or purchase a new TV

Catherine of Emeryville, CA October 9, 2008

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