Westinghouse

Chris of Rome, NY June 1, 2009

I purcased a Westinghouse digital ltv-32w3 32" lcd tv on feburary 17 2009. I had the tv for 1 week when the picture started to turn blue after 15 to 20 minutes. After conacting company and waiting for a RMA # to ship the unit back to the company and then fighting with UPS about shipping the tv which they didnt had to use fedex I got the tv shipped out on March 24 2009. Called them about 2 weeks later and they received the tv.

After a few more weeks I called back and they said it was going to be shipped out May 4 2009 or May 5 2009. I didnt receive or hear from them after a few more weeks so i called back and now the phone # is disconnected. I went online and e-mailed them with no response.

So I found another phone # and talked to somebody on 5-26-09 and got a case # and somebody was supoosed to call me in a couple days and if no one called to call back now I dont get any answer at this phone # after several atempts.

JUDITH of PORT RICHEY, FL May 29, 2009

I bought a 26" Westinghouse Flat Screen TV Model # SK26H730S on 11/28/08 from Target. I also bought a 3 year Service Plan. The television has a terrible buzz noise in the speakers. My error, I did not take it back to Target immediately - busy with the Holidays, etc. went on a trip for 2 months, and when I got back the 3 months of coverage under Target was no longer in effect. Took it to Target, not knowing at the time about the 90 day return policy; they told me to deal with Westinghouse. I figured "no problem", I had a Service Contract for 3 years. That lost cause began in April. I have been told, as everyone else, either pay for a 3rd party service person to come out (approximately 100 - 150) or return it to Westinghouse. I figured it would be cheaper to return it to Westinghouse so I asked for a Return Merchandise # so I could send it back. Still waiting for that #, but after reading all the problems, decided I am not going to send it back or pay to have it repaired. I am out of pocket for a 450 TV. I have learned that I will NEVER BUY ANOTHER WESTINGHOUSE PRODUCT FOR AS LONG AS I LIVE! I will also tell everyone of my friends, of which I have many, not to buy their products either. Wonder why our country is falling behind Japan, China, Korea and other countries that WE once put back on their feet? Because there is no longer any pride in what is made in this country. There is no pride in self or of a job well done. All most are doing is "just what is necessary to get by"; no quality control; and the biggest problem in this country is GREED! That is what has caused our current problems. Unless people quit accepting the crap that is being pushed off on us by greedy companies and start demanding quality products, we will continue to have to deal with the problems we are now experiencing with things like this Westinghouse piece of crap. The only way we can fight back is with our pocketbooks. If it means a company going out of business, good, if the reason they are losing business is because of inferior merchandise. It has to start somewhere, let it be with us.

Kapil of Atlanta, GA May 19, 2009

I bought Westinghouse 26" LCD monitor(l2610nw) in march 2009 for 250. It worked properly for hardly 5 days, then the screen started flickering and went blank. I called the horrible westinghouse customer service and as you all know they made me wait for a week to generate a stupid RMA number. Then, I paid 80 to ship it to their freaking place in Texas. My shipment reached their place on March 31st and I called these guys after 10 days, they said they were waiting for a replacement product from the warehouse.

I called after a week, no status update. I called after another 10 days, they said the product is now in some freaking pickup status. Since then, I have been calling every other alternate days to bug these guys but every other time its me who will be ended up as a fool. I keep on asking these guys to have the supervisor talk to me but no one calls me back. I called them today and still get the same answer - "Unfortunately I do not see a status update".... Will ever people who sent their products to this freaking service center get them back??

Peter of Wilmington, DE May 14, 2009

Bought a refurbish 32 lcd TV from a firm on E-bay. After 15 days tv stopped working. Paid the cost of shipping TV back to Grapevine TX It has been 8 weeks and I get the same answer from customer service that their waiting for corporate approval to ship a replacement unit.

david of libby, MT May 13, 2009

WE too are having a problem with our 32 inch LCD, model #SK32H240S!! At the same time others are having problems, at about the 1 to 1 1/2 year timeframe our tv just made a loud 'pop/crack' sound and went black! It will not turn back on at all....no sound, no picture, nothing!!!! Apparently, from all I am reading now, it is just a piece of 'junk'!!! We are joining the class action lawsuit we just found on line!!!!

Collins of Richmond, TX May 9, 2009

Like they say: "...if it sounds too good to be true, it probably is." On February 11, 2009, I purchased Westinghouse's 32" LCD Widescreen TV and 19" computer monitor from one of my favorite online retailers for what I thought were bargain prices. On February 27, the power supply of the LCD went out. Two weeks later, the power supply on the monitor also went out. The devices were still under manufacturer's warranty. I reported the problems to Westinghouse's customer service, and on their insistence, I paid the shipping charges to return the equipment to them. I have called them several times since then for repair or replacement to no avail. One day, they'd tell me that there's no record their warehouse has received the returned equipment. Another day, they'd say the warehouse received them but there's no status update. Other days, they'd promise to escalate the matter to "Corporate Office" for resolution. The excuses go on and on. And yet, at this time, I am out of almost 500 which I paid for both equipment.

Now, when it comes to Westinghouse products, I have come to believe two things, namely: 1. The company doesn't manufacture good products. 2. Its after-sales product support, including its warranty, is lousy.

And so, whenever you see a storefront pitching to sell "premier 42", Full High Definition, 1080p Displays" made by Westinghouse for an "incredible deal (of) 579.99," I feel a sense of obligation to warn you: "Buyer Beware!". That's all.

Lee of newell, WV May 4, 2009

1-09 - 10 month 32 Inch Television screen went black. Called westinghouse since it was still under warrenty. Put a claim in which they said it would take 5 days to produce an RMA# and it would be emailed to me. No email with instructions. 2-09 - After waiting a month for an RMA# called back and the rep. stated it wasnt even filed! That he was going to do it for me and it would take up to five days. .... No email. 3-09 Since my warrenty expired at the end of Feb. I had to get it approved. That took a week.

4-09 Then the RMA# and shipping address was emailed to me. It took 90.00 to send back. The tracking on UPS said it got there around the 8th of March. I called on the 10th to make sure they had received it, they said it takes up to ten days to process. So i called back on the 20th. They said it was sitting in shipping waiting to be shipped to call back in five days for the tracking number to follow it home! called back on the 27th, they said it was still sitting there! Called back on the 29th.... still sitting there and that they would put an URGENT notice on it for me. (how nice)

5-09 Called today may 4th... and the rep. told me that it was still being processed and they didnt get it until 4-20 which is a total lie. and that it was not in shipping but in the repair center. Every time I call I get a different answer to where my television is at. Its very frustrating and i'll never buy another product off wesinghouse. not only am i out 600 dollars for the television, i'm out the 90 dollars it took to ship back. I have no other television and i have to pay my cable bill every month to not even be able to watch it.

Sally of Big Rapids, MI May 2, 2009

We had to send our LCD 40" with DVD player to the Westinghouse Warranty Service in El Paso, Texas for the warranty service. We had to pay about 118 to have it shipped. Westinghouse refused to pay for the shipment. We sent the LCD on 12/19/08.

When calling for an update over the past 5 months, we have had several different "stories" told to us by tech support , such as 'the TV has to be replaced and we will ship a unit when we find one', 'a unit has been found and will be shipping in 10-15 days', then when we called for a tracking number 4 weeks later because we never received the shipment, we were told the shipment didn't take place and that a status report will have to be filed again (#3) because there is no information available, and of course over the past 5 months we have heard "no news yet, call back in 1 week", "call back in 1 week", "call back in 1 week"-you get the picture. Why should I use my cell phone minutes just to hear these probable lies? If the tech support doesn't know anything are they told to mislead the consumer just to appease them?

About 3 weeks ago we sent a letter to corporate offices to the CEO (copies to the President, VP of Sales and VP of Marketing) explaing the situation. We have not heard anything. I want everyone to know about the problems we have had with this warranty service!

Sally of Big Rapids, MI May 2, 2009

We had to send our LCD 40" with DVD player to the Westinghouse Warranty Service in El Paso, Texas for the warranty service. We had to pay about 118 to have it shipped. Westinghouse refused to pay for the shipment. We sent the LCD on 12/19/08.

When calling for an update over the past 5 months, we have had several different "stories" told to us by tech support , such as 'the TV has to be replaced and we will ship a unit when we find one', 'a unit has been found and will be shipping in 10-15 days', then when we called for a tracking number 4 weeks later because we never received the shipment, we were told the shipment didn't take place and that a status report will have to be filed again (#3) because there is no information available, and of course over the past 5 months we have heard "no news yet, call back in 1 week", "call back in 1 week", "call back in 1 week"-you get the picture. Why should I use my cell phone minutes just to hear these probable lies? If the tech support doesn't know anything are they told to mislead the consumer just to appease them?

About 3 weeks ago we sent a letter to corporate offices to the CEO (copies to the President, VP of Sales and VP of Marketing) explaing the situation. We have not heard anything. I want everyone to know about the problems we have had with this warranty service!

Kendra of Atlanta, GA May 1, 2009

We bought a 37" westinghouse LCD monitor from Buy.com in September 2008. It worked for about 5 months before the picture disappeared. I immediately called Westinghouse customer service, and was told that the "back light" had gone out, and that they'd be emailing me an RMA # to return the broken unit. I followed their instructions, paid 250 out of my own pocket to send the defective monitor to them, then waited five days (as they asked) to contact them about status. It took them two weeks to get the television into their system.

It's now been two MONTHS and dozens of calls, and I've been told any number of things, from, "no status update" to "the manager will call you" (this never happens, by the way), to, this past monday, "we've been authorized to send you a 42" television since we no longer make the 37". I'll be in touch with a tracking number within 24-48 hours." I called back today - Friday - and "no status update."

I cannot speak to a manger - he has to 'call me'. He doesn't. I have, apparently, NO recourse, and feel as if my money is being held hostage. I've also learned, since, that I'm not alone here. THOUSANDS of complaints of this very type have been made against Westinghouse about their inability to honor their warranties, and some people have never received their replacement televisions. And now, I read Westinghouse Digital may have filed for bankruptcy. I don't know what to do. The purchase of this television was NOT something I took lightly. We absolutely cannot afford to have thrown 850 away, and I will KEEP FIGHTING this deplorable customer service department and this incredibly unethical company until I see resolution.

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