Complain about a product or service

Xbox

Jason of Lakeland FL (07/03/08)
My first console worked for about 2 years and then I had the red Ring Issue. They said they would repair it. I was sent a different console. i have had this console for less than a year and the DVD ROM has quit working. The manufactue date on the back of the console shows it is less than one year old but XBOX support said it would cost $99.00 to have repaired.

Angela of Wagga Wagga OTHER (07/03/08)
Well to say the least the xbox 360 is a waste of money and time i have spend many of nights lunch breaks trying to fix my xbox and it just keeps coming up , all the different problms with it or what it could be, so i advice any one that works hard for their money stay away from MICROSOFTS XBOX it is a dissapointment when you work as an apprentice and your wage pays for crap not happy. IF YOU GET E74 virus your xbox is dead and u didnt do it the way microsoft built it itover heats and everything becomes loose

wasted money AND time that should have been spend doing lesure

Dwight of Brevard NC (06/27/08)
I purchased the XBOX 360 and had it repaired twice for the blinking red light problem. They said the second time they would give me a brand new XBOX 360 but I wrote all the numbers down from the unit and engraved my birthdate secretly on it. When I got it back it wasn't new it was the same one I sent them. Now a few month later I have a blinking blue screen and one green light. The XBOX 360 is useless. Nothing I do will make it work HELP!!!

When I purchased this expensive console XBOX bragged it was the most powerful system on earth....I MEAN PLEASE.

Alex of Walton-On-Thames OTHER (06/25/08)
On the 19th June I bought a Xbox 360 Elite console in UK. It was a present to my visiting nephew who took it back to Israel the same day. On 21st June my nephew unpacked, connected and played with the Xbox. On 22nd June the Xbox stopped working indicating the Ring of Death, i.e. a hardware problem. On 25th June I called UK Xbox support centre and talked to a supervisor, Ms Christie Lake, who told me that in order to serve the console I will have to ship it from and back to Israel on my expense.

This contradicts what I as told in the shop originally; and, in my opinion more importantly, contradicts the Enhanced Warranty Program statement and FAQ as published on 5th July 2007 by a Microsoft Corporate Vice President Mr. Peter Moore. The full statement clearly stated: If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of chargeincluding shippingfor three years from the console's purchase date. Moreover in the FAQ section it also says: Q: Is this effective worldwide? A: Yes, these policies are global. The new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement.

So far Microsoft Xbox support centre in UK refuse to agree to ship (or bear the potential shipping costs) the console from Israel. Microsoft Israel office keeps on stating that they do not deal with hardware products at all.

260 ($500+) Xbox 360 Elite game console - faulty 33 Xbox additional wireless control - can't be used 50 two xbox games - can't be used =Total 343 (approx. $680)

Glenda of Singleton OTHER (06/23/08)
We purchased a xbox360 a couple of years ago. In May it had three red rings around the normally green power button. My husband tried to open it,couldnt. He left a attempted mark on th emachine. I phoned EB games where I purchased th exbox an dwas told that the 3 red rings was a huge world wide problem with everyone..send it back to microsoft.

I phoned Microsoft they said send it back to them. I sent it. They returned it to me saying it had been tampered with. REFERENCE NUMBER SRX1069580901D I phoned and tried to explain to no avail. I have heard that this was a recall for XBOX 360. Any chance you can help? Thanking you in advance

We now have a machine that doesnt work and a brand new game that has never been played.

David of New Palestine IN (06/22/08)
This past February the credit card for my son's XBox account expired and when my son told me that he wasn't playing the Xbox I decided to not renew the account. This past month he decided that he wanted to start playing the Xbox again so I updated the account with a new credit card number.

Guess what? Microsoft billed me for 2 years on the renewal. When I called their support line the 2nd time (the 1st time their phone system hung up on me) I was told that the one charge of $49.99 was for the renewal for a new year, which I accepted. But the 2nd charge of $49.99 was for the 4 months of INACTIVITY on the account because I didn't call Microsoft to tell them what I was doing with their XBox. The support gentleman also accused me of lying about using the XBox during the February to June timeframe and I asked him How could I use the XBox if the credit card information was not valid and the account was suspended? Mr. Support didn't have an answer and told me that their billing rules were in their Terms and that they could do what ever those Terms said!

I am moving all of my computer products from Microsoft to Open Source vendors. When this next year's XBox renewal period is over I am shipping it to Microsoft with Microsoft as the return address!

John of Tacoma, WA (06/18/08)
My xbox 360 broke down with the stupid three red flashing lights that apperantly many xbox owners have experience. so I called microsoft in april 08 and told them what happened. they sent me a box by ups to send it back to them so they can fix it. so I did.

After three weeks, I got it back and I was excited for it because i've recently purchased three new games for it. when I open the box, the console was in pieces, it was broken, the face wasn't even on, there was no way that i was going to take it back that way, so i called microsoft back and told them the condition that i recieved the xbox back the same day. they took my info and they promised me that i will be getting a new one. so they sent me a new box by fedex and when i got the box i sent it back to them. when i recieved my box back, i open the box, only to find out that it was not repaired, in fact, it was in a worse conditions, this time, the xbox was falling apart. they included a letter stating that it wasn't their fault.

I called them back that same day and spoke with some supervisor, and they said that they coudn't do much because it didn't left their repair center like that, which of course no one knows about that. bottom line, I got off the phone with them and today is 06-18-08 and they stated that they can't do anything for me. even thought they are the ones that chose to sent the xbox throught those delivery providers. so im stock with an broken in pieces xbox, and there is no one willing to fix my problem.

Rosemary of Sahuarita AZ (06/18/08)
I took out a warranty on the X-Box 360 and never received the hard copy warranty. I took the warranty out Dec. 5, 2007 and was charged $52.69 on my credit card. I wrote them a letter March 6, 2008. Called them several times on their 800 # in June 2008. Wrote several Internet complaints to them. Got a response from Steve at escalation Dept. All he said was to write another letter. That was their proceedure.

Paid for a warranty that I never got. So if something goes wrong I have no hard copy.

Lou of Houston TX (06/17/08)
I sent my Xbox 360 in for repair on May 22. UPS says XBOX recieved it on May 24. Here it is 3 weeks or 16 BUSINESS days later - and an XBOX supervisor says that they will be calling me next week - 5 business days later to give me an UPDATE on the status of my xbox - not to give me my repaired or replaced console, but an UPDATE. This make it as least 21 business days.

The website still has a status of waiting to recieve console and the phone reps say they that my case cannot be tracked by the website. They said they would instead be emailing me updates. I've yet to recieve one. They even said that they cannot locate my console. They said that if they don't find it, they'll send a new one. HELLO??? - it's already lost! Send me a freakin' new one already!! This is unacceptable and rediculous.

As a consumer, who has purchsed a number of products, accessories, etc - in promoting XBOX - I'm furious that I did not go Sony Playstation 3. My family wants the console back in a timely matter but we're already passed that. I called to log a complaint to customer service and to request an address to write the company. They said all I could do is speak to them. This company is not offering a way to file a complaint or hold the company accountable. I am under warranty. This is wrong.

Dennis of Lorain OH (06/17/08)
i purchased x-box and had several problems with it. there wanarty and the product is inferior. i recomnend if you are looking for a gaming system do not buy x-box. there is nothing for the poor guy who want to buy his kids a cool toy. microsofts built an product with glithes but wouldn't stand behind it.

Roberta of Concord NC (06/17/08)
I bought my son an Xbox 360 for Christmas. It was getting stuck and not playing games so I sent it in for service on 5/10 through UPS tracking number. According to UPS records they received the console on 5/15/08. We were told it would take 2-3 weeks to fix and return. It has been almost 5 weeks. When we call they have told us many different things for including: it never got there, it has been fixed and returned, it is lost, it is still being fixed, it is done being fixed and is being tested, it is being processed to ship back and they will call in 3-5 business days to give us a new tracking number.

Now it is 10 days later and no phone call. I have called them and they keep promising to call back. Yesterday 6/16/08 I talked with a supervisor named Andreas and he told me the xbox was deemed missing in the service center on 5/26/08 and that he would send us another refurbished xbox that was in new condition the next day and for us to call back and get a tracking number on 6/17.

We called today and the first person told us it was still being fixed, a supervisor finally admitted after I told them I knew it was lost that it was indeed lost and they are looking for it. When I asked when we would receive an xbox back they told us when they found ours. I asked what if they couldn't find ours and they told us that they would send us another one. When I asked when they would stop looking since it was officially deemed missing 3 weeks ago and send us another one he told us he didn't know. I told him I was not going to hang up until I got an answer so he hung up on me. Everyone there seems completely incompetent.

We expected to get our xbox back by my son's birthday so we bought him a new $70 game. June 6th came and went. He was very upset which gets me very upset. I spent a few hundred dollars on games for Christmas and since then and now they are worthless since my console sits in limbo somewhere. I want an xbox and I was hoping to get it soon for my children.

Lisa of Anderson SC (06/15/08)
XBOX 360 is by far the WORST company ever! My son got an XBOX 360 for Christmas 2007. By March 2008, it didn't work anymore. I sent it back and was promised 3 free games for the trouble and expense and wasted time my son and I have gone through because of a console, I feel, Microsoft knew was defective when it left their facility.

Well, here it is June 15, and guess what? No games and now the controller doesn't work either. I got someone on the phone who speaks limited English and can't understand what exactly it is I am asking. She said there was never a case opened in regards to the free games. She basically said I am out of luck. She also said that if I want a replacement controller, I have to send it back at my expense because they do not send you a prepaid shipping envelope. Suprise! I'm sure if I do send it as they requested, then it will mysteriously get lost and they will claim it was never received and won't have to replace it.

If I had to do it all over again, I'd beg my son NOT to get the XBOX 360.

Deanna of Edmonton OTHER (06/15/08)
I purchased an xbox360 for my sons birthday, at no fault to anyone but myself, three days after buying it I fell off a chair taking it out of the closet and it smashed. I had no choice but to return to wal-mart first thing in the morning. I then purchased the xbox360 elite. The same day we took it out of the box, within twenty minutes it froze up. Unsure of the history of the xbox360 I returned to wal-mart where I was told to buy another cooling fan and use both (the bottom fan as well as the back fans) because they tend to heat up. I returned home and once again, less than an hour later it froze up. I went back to wal-mart and was told to buy a laser cleaner which had to be microsofts. I tried this, it worked for one night!

The next morning my kids put their game in the machine only to have a horrible sound come from it and the game cut in a perfect circle. The E71error came on the screen, so I called 1800-4myxbox support, only to be told it was against microsoft policy to give out names of the customer service reps who take calls but was however told it was a common error that had to do with updates, and all it required was to have the sequence button held, and well holding it down push power and wait until the dashboard comes up and it would be okay. Well, I did just that, and yes it did work, for a bit!

After thinking all was well my son and I went back out and repurchased guitar hero three, because the first one was no longer a readable disc (unreadable came on the screen.) While we were purchasing the new game (that cost alot more than the first, because it came with the guitar) we were told of microsofts machine that cleans and repairs all their discs, understanding it works wonders and we should probaly never have issues with xbox games again, and it would easily fix the first game I purchased it. Not such a good idea, because of course we got home tried it on the game, and no it doesn't work!

I called my support number once again this time I spoke to Mark. I was told their was no way to get refunded for the game, and because I opened and used the disc cleaner/repair machine their was nothing they could do because it did in fact turn on. I was already fed up and left well enough alone since my son and his friends were coming on 1 and 1/2 hours and the xbox was still working. Day three, we turn on the xbox and three red lights came on right away. We turned it off then back on and one red light was on and E79error was on my screen.

Of course I called again, but this time the response (from no name!) was were very sorry but we don't refund back money, but if you would like, for $200.00 you can send it to us and we can look at it for you, and if needed because of manufacture defect we can replace it. This is by all means the craziest thing I have ever been told, let alone from a customer service rep!

In turn, because of this total lack of care, and complete greed of this massive company, my son had a horrible birthday plus his birthday money because he spent it on the guitar for his xbox that doesn't work. I'm out not only the $500.00 for the system, but also 4 games (two guitar hero three games) $40.00 in cooling fans, $30.00 for a cleaning/repair machine, $50.00 for gaming points (never used), and I am out of money, with a completely heart broken child! After spending over $800.00 in less than one week (lets not forget the $400.00 on the fist one, in the same week) so actualy over $1200.00, they want me to send them $200.00 more and I just can't! I already have to work alot of extra too make up for the added mishap.

Tyrone of Harwich OTHER (06/14/08)
i have had to send my xbox of to microsoft 2 times in 2 months i phoned them they gave me a email address which didnt work i wont compenshion off of xbox aka microsoft

Jon of Phoenix\ AZ (06/09/08)
i am on my fifth or sixth xbox360 as of march 5th 2008 none of my downloaded content that i payed for has worked on my 360 microsoft said it will take them 30 days to fix we are now in june and it is still not fixed their service is terrible

i payed for an extended warranty now that they seem to be giving away i also paid for all my content that i cant use they refuse to give me any money back

Kyle of Riverside CA (06/07/08)
failed xbox 360, only 6 months old and already got the Red Ring of Death. Also a month before this my hardrive that came with it failed and i lost all my saved data.

Adelle of La Quinta CA (06/06/08)
My husband and I purchased an xbox 360 in 2005 and we have never been able to use it once without it freezing. We have sent it back for repairs 4 or more times and still the same problem exists, we turn it on and put a game in it and freezes.

we have spent hours on the phone with employees that hardly spoke english, we had to pay $100.00 twice for them to fix it (wich they did not). It has been alot of stress and waisted time for the whole process to go through every time we get it back. We are extremely frustrated.

Kris of Riverside CA (06/06/08)
My son bought an XBox 360. We puchased it at Wall Mart with a one year warranty for a total of approximently $400.00. It took only 2 weeks for the system to burn out. We called Microsoft and they said to send it back and they would repair it. This whole process took about a month. Once my son got it back it burned out again within a month. We are now three weeks into the process of shipping the unit back and fourth again. I called Microsoft and asked to just have my son's money refunded and was told that was not Microsoft's policy. When I asked Jerry why there were no refunds - he didn't know. He would not give me his supervisor's name or number only an adress for the Microsoft XBox 360 Legal Group so that I could file a complaint with them.

Since my son's problem with this, I have read about and heard nothing but complaints of the same nature about the XBox 360 from many, many people. This is not only very poor business practice, but frustrating to the kids (or adults) that enjoy playing this kind of electronic game. Isn't there any law concerning this? Shouldn't there be a recall? Class Action law suit anybody?

Kris of Riverside CA (06/06/08)
My son bought an XBox 360. We puchased it at Wall Mart with a one year warranty for a total of approximently $400.00. It took only 2 weeks for the system to burn out. We called Microsoft and they said to send it back and they would repair it. This whole process took about a month.

Once my son got it back it burned out again within a month. We are now three weeks into the process of shipping the unit back and fourth again. I called Microsoft and asked to just have my son's money refunded and was told that was not Microsoft's policy. When I asked Jerry why there were no refunds - he didn't know. He would not give me his supervisor's name or number only an adress for the Microsoft XBox 360 Legal Group so that I could file a complaint with them.

Since my son's problem with this, I have read about and heard nothing but complaints of the same nature about the XBox 360 from many, many people. This is not only very poor business practice, but frustrating to the kids (or adults) that enjoy playing this kind of electronic game. Isn't there any law concerning this? Shouldn't there be a recall? Class Action law suit anybody???? Thanks

Josh of Yemasse SC (06/04/08)
I purchased an X-Box 360 November of 2006, when asked if I would also like to purchase the 2 year service plan I said, yes. Now a little after a year my X-box has quit working and will no longer play my games. I took my console and my receipt showing I had bought the 2 year plan to the store and I was told that there was nothing Walmart could do and that I needed to contact Microsoft because they would handle it. Keep in mind that I was already told the day before to bring in the console with the receipt and they would take care of it.

I contacted Microsoft and they told me that I had to get a new xbox from the place I had recieved the 2 year service plan and that there was nothing they could do about it either beacuse if I was to send it in to them it would cost me over a hundred dollars. Since then I have talked to both Walmart and Microsoft numerous times and they both keep pointing the blame at the other comapny. I am now at a dead end and not sure what to do. Walmart blames Microsoft and Microsoft tells me that it is Walmart. In the end it comes down to I purchased a 2 year service plan and no one wants to take responsibilty for it.

Gas money for the trips back and forth to Walmart. I purchased an 2 year service agreement and now its like its not valid. Been making phone calls after phone calls and it is very frustrating to have bought something and both company's telling you there is nothing that they can do.

Scott of Jacksonville FL (06/03/08)
I sent my XBOX 360 unit in for a second repair. The first repair resulted in a debacle that required me to ship the hard drive, then the console--A process that required me two trips to the FEDEX store, and by my account, 3 hours of phone time with support.

The second issue, the dreaded RRoD, required me to again ship the unit to support. They mailed the unit back to me via fedex, and without ever notifying me the unit was shipped, only for me to call after 3 weeks of no unit and realize that the unit never made it out of the local fedex center. The unit cannot be found by fedex.

After speaking with 5 customer support reps and two supervisors, I was told to take my issue with fedex, even thought it was MS that shipped the unit. I have been without my unit for over a month, for the second time, and MS acts like this is my fault. This is the worst customer experience I have ever encountered. Meanwhile, I am paying for their XBOX Live service. At this time, my unit cannot be located and I have no clear resolution.

I just want other to beware--and not to buy the XBOX 360. The unit is unreliable and the support cannot get any worse.

Deborah of Eden Prairie MN (06/02/08)
My son's x-box stopped working after about 6 months. He called Microsoft and they went over trouble shooting but nothing worked. The X-Box just stopped working. Customer service said the extending warranty only applied to X-Boxes that had 3 red lights. This was not the case with my son's X-Box so they wanted to charge $99 to repair it!! Unbelievable for a $400.00 game that lasts 6 months! I have a case file with our attorney general's office and Microsoft hasn't even responded to the attorney general after 4+ letters.

My son has not had use of the X-Box for over one year. We have spent money on games that are useless with nothing to play them on. I need immediate help on this.

Bruce of Jacksonville FL (05/29/08)
XBOX 360 no longer has video. Only has audio. Console is out of warranty and microsoft is charging $100 fee to repair.

Richard of Northampton OTHER (05/28/08)
I have had my xbox console replaced by Microsoft 9 Times. The last 4 times it has been returned to me untouched in the same box I sent it to them in. I have spoken to an xbox supervisor who said this is not my problem, I only work in a call centre then I rang Microsoft who placed me in a call waiting line for 4 hours then told me that its Xbox's customer support fault and not Microsoft (I thought these are one of the same). 

I purchased an extended warranty and contact the Financial Ombudsman who informed me that they are acting illegally and not honouring my warranty! This is also against trading standards and watchdog have been informed.

Ashley of Lawton OK (05/15/08)
My 360 and everyone I knows 360 breaks they need another recall.This system is not cheap. Theyre making a fortune off repairs because the games are so good people just deal with it and pay for repairs. WE need another PETITION and I dont know how to make a website. Please help Ill sign and Ill tell my news station in my town and broadcast it.

Its breaking us hard workers some of us paid close to 500 or more for the system

Justin of Smyrna DE (05/12/08)
this is the fifth xbox 360 that has gone bad on me. it usually works for about six to eight months then it either crashes or You get the red rings around the power button.

everytime I take it back to the store to replace it they charge $50.00 for the warranty and like clockwork six to eight months later I am back again. I feel that they charge too much money for a defective game system that only lasts a few months. I am sick of running back to the store to get a new one. I am done. I will get a playstation 3. at least they don't try to cheat their customers with defective products.

the game keeps crashing or producing the red ring around the power button.

David of Tecumseh MI (05/07/08)
I owne a xbox 360 and it lasted 16 months before it went bad from overheating. I had no extended warranty and agreed to pay for the repair. I found that they charged my credit card 3 times for the repair and never sent the box to me to ship it for repair. I was so angry I told them to just get all the charges back to my card and that I wasnt getting another repair order until they were. With this I investigated all of the complaints and I decided to try to fix it myself. With a little searching I found out how and did.

Now there are so many players on xbox live that there are constant server issues because the servers cannot handle the demand. Microsoft has sold so many of these defective consoles that they cant keep up with the online player count. If more consoles break at the same time maybe they think it will balance the demand. Now after 6 months of playing the same game online now I keep getting dropped every time I play online. They even asked me to play at a different time of day. I could not believe it. I asked them to send me a playtime schedule. They should add time limits to the disclaimer on the 360 box along with xbox being subject to constant errors.

Christa of Montgomery AL (05/06/08)
My Xbox 360 has the red ring of death.

I can't use the console at times.

David of Camden NJ (05/05/08)
Well I've been a 360 customuer since day 1. I love thier products, but when it comes to service and support from the company i get absolutly nothing in return except a headache, a bigger cell phone bill, and no real answer or solution for my problem.

This will be either my 7th or 8th time trying to get microsoft to fix my system that repeatly is deffective upon arrival. All I get from their end is I must be hooking it up wrong or something???? I've never been thru this much hassle to get my system fix in which clearly microsoft stated its their fault.

During my long and trying time workin with microsoft, I would be on the phone for more than 2hrs a pop and was once transfered to a company in Canada while waiting for a supervisor to answer the phone. Its very fustrating as a cosumer when you can't do anything about a problem that isn't my fault. I've invested a lot of money into this system for microsoft to only brush me off with a different system everytime they send me a broken one. I've tried to be a nice sport about they lack of QA, but enough is enough!

Time, Money, just can't explain unless you know what I mean.

C of Bronx NY (05/05/08)
After 2 yrs my xbox360 got the 3 red rings.Sent it back since it was under warranty and microsoft sent me a replacement console but the power button didn't work, so I sent it back again. they said they repaired it, but it was still dead. called Service again & they said to send the power supply this time, they sent me a new one but the console still didn't turn on.

Now they said to send back the console again and they'll replace it with a 2006 or 2007 model. I have been waiting since 2/26/08 for a working console.

I had just bought 2 games that i can't return now for a full refund.

Ryan of Three Bridges NJ (05/05/08)
Bought an xbox360 from microsoft about a month after it launched in the United States and about a year after using it the box has died. The GPU has fried because the system is prone to overheating. I am not under microsoft's warranty for the 3 red blinking lights so they want me to pay $129 to have it fixed.

This product should have a major recall and we should all receive our money back. This console is a fire hazard since it has known issues of overheating. Please contact me if there is a class action law suit because I would very much like to join up and help in any way I can.

Will of Novato CA (05/04/08)
I had called xbox concerning my three red light issue that seems to be popular. I was told I would get a box with in 5 days in order to send out my broken xbox. 5 days later I called because I had not received a box. They claimed there was a mistake and they gave me a new repair number and sent another box out. I received this one and sent it in to xbox.

Two weeks later I received the xbox only to find that is was still broken. I called back and they said they would send me a new box the next day. This box they claimed would be over nighted. After about three days I called and had not received a box. After speaking with them they claimed they could not close the old repair and this was not allowing them to send another box? I was told I would get a call concerning this with in 3 days.

I called after three days and they seemed to not be aware of what was going on. They kept asking me to call beck 48hours later and when I would I was told I would get a cal back. I never once received a call from any one I had to spend more than 8 full hours with the xbox repair line.

Finally weeks later they said they would send me another box. The box should have arrived yesterday or today. I called back today and was informed that it had been shipped out today. I have been told I would get compensation for this issue but when following up on that they claim nothing is in the notes. AT one point I was sent a game but I cant play it. It was almost a way to taunt me. This is the worst customer service I have ever received.

David of Terre Haute IN (05/03/08)
I believe the Xbox 360 Console is a faulty. I sent my system in for a 2nd repair the middle of April 2008, I received it back on April 21st only to discover that the system they shipped back to me did not work properly. It would not read video game disc, dvd disc or music disc. I called to file another repair order and let them know the problem, and I was told they would ship me a box to return it over night and that it would be repaired in up to 2 buisness days. It also states on the web site at service that once they receive the system it will take up to 2 buisness days to repair or replace the console.

However I am being told now that it will take 2-3 weeks to do so, and that I was both misinformed by Microsoft customer support as well as the Service website. I payed alot of money, that I had to work hard for and save up for months, to get a system. Just to have it malfunction and breakdown for what now is the 3rd time in a year.

I payed just over $420 for this system that I have had to of been without for nearly 2 months of the 1 year I have owned it. Now on its 3rd different repair, and what looks like will be a total of another 3 weeks without it. I feel that Microsoft has taken advantage of not only me but millions of other consumers by selling faulty equipment and having unreliable and unknowlegable customer support. I am very displeased with the way I have been treated and misinformed by there customer support.

Carol of Marietta OH (05/01/08)
X-BOX LIVE SCAM..BEWARE WITH CREDIT CARD INFO I inputed my credit card information into the xbox 360 console of my son. When the option to auto renew every month came up, I chose the NO button. 6 weeks later I noticed on my credit card statement I was charged for another month. I called and asked why, and was told the terms say I needed to call if I wanted to cancell. I asked what purpose the feature to auto renew or not was, and he said How do I know you chose that feature? I was furious, I said, Because I told you I did, and i asked HIM if he was calling me a liar I asked how I could get onto the page where my credit card info was, so I could delete my credit card information, and he said you can't. Just like that!

I said in no uncertain terms were they allowed to use my credit card information anymore. I wanted a refund, but was told the terms say NO REFUND....EVER! I let it go, and vowed to be more careful next time. 2 weeks later I noticed I was charged AGAIN on my credit card for another month. I called and spoke to a lady and she said my son must have re-activated. I said, how can that be when I did not give Microsoft permission? She said my credit card info is there on his console for anyone to use. Again I asked how I could delete my info and she said I cannot. I asked to speak to a supervisor, and she hung up on me! I called AGAIN, and this time supposedly spoke to a supervisor. I asked what is the point of having an auto renewal feature if it is not useable? He said he didn't think there was such a feature, that I was mistaken!

He said he would send in the paper work to have my subscription cancelled, but that it would take 30 to 60 days, and I should phone my credit card company and put a stop to the charges that would sure post before cancellation. I had to file a dispute with MasterCard, as blocking them can only be done by having a new credit card issued, and destroying the existing one! Is this a scam or what.

Extreme emotional consequenses knowing I could not delete my information. Anxiety knowing they could bill me regardless of my insisting they NOT! The strained relationship between my son and I as a result of this scam. The financial burden of paying for 2 more months than we had money for.

Lisa of Perryville AR (05/01/08)
We purchased the xbox360 when it first came out. Within a month the red ring of death appeared, and it quit working. I told my son not to buy another one, just get his money back, but....In the last three months we have had to have 3 separate repairs due to the red ring of death. This means that we have got to use the gaming system less than a month in the last three. This product should be recalled.

We have invested about $1500.00 in this game system and games for it. Each time it has to be repaired we have to take it to an authorized shipper so that we can get a receipt of shipment. Or we can pay 10-15 dollars to have them come pick it up. It cost that much in gas to take it to the ups store.

Luis of Yorktown VA (04/30/08)
My original console (after 1 1/2 years or so) was subjected to the red ring of death. I contacted Microsoft and they had me send the console in for repair. After about 4 weeks I received a replacement console with a different serial number thinking it was a new replacement. It was noisy, hot, and loaded games loudly. I again contacted Microsoft, explaining the issue, they immediately aknowledged the problem and again had me send it in for repairs. It took only two weeks to receive another console with yet another serial number. When I received this one I noticed a crack on the top of the machine that I briefly overlooked due to children not wanting to send yet another console out for repairs, but after a couple month the noise began again. Some coming from the drive loading the game.

My son had a game that played on the console, loaned it to a friend, attempted to play it on our console and received a UNPLAYABLE DISK error. I thought the disk was scratched but he took it back to his friend and it played. He again tried to play it on our console with same results. Then other games that worked before started having this error and my son had to push on the drive for it to read the disk but that was short lived for it would no longer work to read any more disks. For the third time I contacted Microsoft and again sent the console it with the power supply as requested.

Received, yet another refurbished console, no power supply. I contacted Microsoft, livid that I sent in a newer console originally (by the way, on the third console I requested a new replacement but did not get it)and continued to receive refurbished consoles that because they did not suffer from the red ring problem were not subject to the continue 3 year warranty but a 90 day, which means the console I received on 29 April 2008 will no longer have a warranty after July 23 2008 and if another problem occurs because the console is a refurbished and not a new console, I will have to pay Microsoft more money to repair it after dishing out $500.00 for my first console. The honest U.S. consumer is royally getting mistreated by a major company that could care less about its customer.

Loss of time. Disappointed children and frustration over the lack of concern and quality to take care of a consumer by replacing defective machinery with more defective machines that no longer have a lengthy warranty, just waiting for an issue to happen after expiration so that the consumer pays more money out of pocket to repair a console that should be free of defects. This company should have another class action suit against it for mistreating the consumer with less than quality products in order to make a buck. I hear the canadians have a three strike rule and they get a brand new console but the U.S. consumer has to suffer. Is this fair?

David of Sterling, VA (04/30/08)
The Xbox 360 that I currently have is the fourth replacement I have received from Microsoft / Xbox. It failed about five weeks ago.

Even though I opened a warranty claim with them about five weeks ago, they have yet to send me a box so that I can return it to them. Despite hundreds of e-mails and calls, they have not even started the process to take my Xbox 360 back and either repair or replace it.

Cam of Georgetown TX (04/30/08)
I sent my Xbox 360 for repairs in February 2008. After receiving it back the console broke again just a few weeks later. I scheduled for another repair saying it would be covered under the extended warranty. Microsoft then returned the console to me stating that I had voided the warranty, but would not tell me how exactly I did so. They said 'you probably removed the serial number or took it apart.' After pleading that I never did such a thing I was told 'sorry but it has been deemed otherwise.'

I paid $500 for a console that microsoft refuses to repair.

Tanika of Fontana CA (04/30/08)
I purchased an xbox 360 in June 2006. I got the 3 red lights of death on my xbox in october 2006. When I purchased my xbox I bought the 1 year extended warranty through toys r us. I sent my xbox to the repair in October 2006. I took a few weeks for them to repair it and return the xbox 360 to me. The xbox has been working until Monday, April 28, 2008 and once again I have received the 3 red lights.

This is not something new the xbox Is poorly made and the warranty is not long enough and once the xbox breaks and the warranty runs out microsoft is charging $129 to fix the console when microsoft should be sending the consumers a new xbox considering this is an overall problem. You don't expect to pay $400 for a gaming console and it breaks after only owning it for less than 2 years.

Peter of Sun City CA (04/30/08)
The XBOX 360 was constantly malfunctioning and was ruining some of my games. This is the third time my xbox breaks two of the cases were because of the Three Red Lights.I am awaiting for my fourth console to be repaired and I am thinking of switching over to the PS3.

Console taking over three or four week to be repaired. Damaged Video games. And worst of all broke right before GTA IV's release

Daniel of Toms River NJ (04/30/08)
Ive had my xbox 360 for about 2 years now, everything has been working fine, one morning i woke up and got the 3 red rings, I had to send it back in to Microsoft for repairs that took 3 weeks. Unfortunately I received my xbox back within the 3 week time period, however it is still defective. Called Microsoft support again and the best help they can give me is that Ill be without my xbox for another 3 weeks. Im confused how I sent something in broken, and received it back more broken and its like the company doesn't even care. I guess Ill just sit here for another 3 weeks without service.

first time it broke, fine i sent it in. second time, n ur tellin me i have to wait another 3 weeks, cmon..this company can do better especially with all the competition from nintendo and sony

Mirandae of Cambridge Ohio OH (04/28/08)
i bought a xbox 360. They replaced it once because it over heated. It is less then a year old. We sent it in again cause it had the three circles of death, they say now it was tampered with. I said HOW?. They said they had pictures of it. i said can you show me, well unfortunately we can't do that. I am like what? Any suggestions?

Allan of West Jordan UT (04/24/08)
i have sent back my console to be repaired 3 times because of the same issue , which is some sort of hardware failure. upon sending it back for repair again forthe third time they did not repair it. they accused me of tampering with the console. which i did not do because i knew it would void the factory warranty as well as the warranty i additonally bought for extra protection. they said that the warranty stick had been tampered with. which is rediculous because it was still in tack and not broken. i now have a five hundred dollar piece of garbage.

i have spent well over a thousand dollars on everything i have purchased to go with this xbox and now it is all useless. i cant believe that they would accuse me of tampering with an xbox that the repair factory sent back to me. i knew that these mac hines were unreliable so there is no way i would jepordize my warranty with them being that it is still under warranty.

if you youwere to request my records from microsoft you would see that i have sent back 3 consoles for repair, within a year of eachother and everytime they give me a new warranty so why would i be stupid and mess with that. the answer is easy. i wouldnt. so i believe that microsft was tired of dealing with my broken consoles and said it was tampered with. how am i to know the signs of tampering. its my word against theres however the warranty seal that voids the warranty if broken is still indeed intact.

Sandy of Naperville IL (04/24/08)
Returned console per the warrenty over 4 months ago and has not been returned or replaced as stated on the paperwork. The repair center did not secure insurance and it was lost at FedEx. Which without insurance only covers $100.00.I keep calling and I am told over and over it is in review by a superviser. No one will tell me when i will receive a replacement or if I will. The consule cost $560.00 including the game in the consule when it broke.

My son is broken hearted his gamae has never been delievered. He keeps asking everday after school if it has arrived.

Jon of Birmingham OTHER (04/23/08)
after spending 300 on an 360 elite i find that 1 month into buying it the screen freezes up.after going to the offical xbox site i find its a known fault and an article with over 12 different things to do to stop this happening .after trying all these things the ptroblem remains .i emaild there so called customer services to just get a email back with the same article id already read on there sith cut an pasted on to it ,even tho i stated in my origanal email that id tried all these things to no avail .

Joseph of Newport News VA (04/22/08)
i bought a xbox 360 in october 2006. got home and plugged it in, it had the 3 red rings. took it back t o the store and got another. then i purchased a 2 year service contract with microsft for $60. about 7 months later, 3 red rings and after 4 weeks i got a replacement with a different serial number. i noticed online that my warrenty said it was up in february 2008 (when my contract says october 2009)

so after i got my replacement xbox (novermber 2007) and noticed the warranty i began a non-stop calling sequence that lasted until, in april, after 2 letters to the service contract department and i would say about 15-20 calls from novmber 07-april 08, still not taking care of and all they tell me to do is wait. now for the 3rd time, my xbox is broken, i call to get it fixed and they tell me that its not in warranty! how do they get away with these things! i mean really!

Rob of Hampton VA (04/01/08)
I bought a XBOX 360 last Feb. from Game Stop and was told that I had a 3 year warranty to go along with it. Well, it's one year and one month later and all of a sudden, my XBOX stops working. I call the customer service number that it is telling me to call (in India) and I am told that my system is out of warranty. I'm told that they only have the 3 year warranty for a certain error message. Not the one that I am having and they would be more than happy to fix my XBOX for 100 dollars. After going around and around with Shirr, I hung up and called the Game Stop that I purchased the system from. They told me, "Well that's what XBOX told us." And they would buy the broken 360 back for 50 dollars. Am I the only one that thinks that this is a bad deal? If I would have been told that the warranty was for only one year then odds are I would have purchased the extra coverage. So what do I do now? Pay the 100 dollars to get it fixed or let hundreds of dollars of games and equipment sit on the shelf and collect dust?

Kimberly of Marysville CA (03/28/08)
Went to turn on my Xbox 360 to play it and saw red lights. It will not turn on and will only show red.

My husband was a truck driver and out on the road for up to 21 days, he bought this xbox 360 so that I would have something to do while he was gone. Since then we are currently taking care of my mom who has Alzheimers and the Xbox 360 is my time to get away from the stress of the day. This machine cost over $500.00 with tax and should last a few years, that's what the guy said when we bought it.

Kim of Rochester NY (03/17/08)
Red lights on my son's xbox will not operate. This was only a month old. We paid $500 for the bundle plus games that cost $50-$60. Rude customer service! They simply do not care.

First the cost and the rude customer service and we still do not have the xbox.

Gloria of Belen NM (03/16/08)
In 2005, we received an Xbox 360 for a gift. I see that there was a power cord recall, but cannot get any information about it. When I turn on the 360, there is one flashing red light. I went to troubleshooting at support, and it suggests I plug the unit into another outlet in the house, which I did. I believe the problem is with the cord. Thank you.

Daniel of Apo OTHER (03/16/08)
I have owned an Xbox 360 Elite for 3 months and got 3 flashing red lights. I called Xbox 360 customer service. They agreed to repair the unit. I'm in the military; I live overseas at an American base. They told me they couldn't send a free replacement box for the Xbox 360. Also, that if I sent the unit in, they wouldn't send it back unless I had the replacement box they sent me. My only address is my Military address. They said it wasn't their problem, and that I would have to get a real American address.

My major concern are the several thousands of Xbox units sold on my post alone. Many have complained about the poor customer service for Xbox 360 return service. Many just buy another unit because they simply can't return the product as specified by the manufacture.

I'm out a $400 Elite Xbox 360 unit, $120 wifi card, and $60 xbox 360 controller.

Marilyn of Purcellville VA (03/16/08)
This is a general complaint on the Xbox 360; and I know I am not alone in this complaint. I have a system that was from their original launch, and it has been in the shop at least 7 or 8 times since we got it. In fact, we are presently awaiting a shipping box so that we can return it again. It is like a bad dream. Machine breaks, send it back, extend warranty, get another REPAIRED machine, play for a while, and wait for another failure. I have been dealing with this for years, and it is frustrating.

There is only emotional damage. This was a Christmas gift for my son, and every return is a 3 to 4 week turn around. This week is spring break, and we have no game system.

Garrett of Sunman IN (03/15/08)
I own an Xbox 360 & I received the 3 Red Lights without any warning.

I paid for a product with my hard earned money & due to faulty workmanship, I have been ripped off by Microsoft.

Casey of Long Beach NY (03/09/08)
I received an xbox 350 for Christmas in 2006. It broke around Thanksgiving 2007. Since then it has broken 3 times and the third time I had it for less than a month after it had been repaired. They sent me a box without a shipping label, then promised to email me a label within 24-48 hours. I did not receive it and called, and was promised a label and a phone call to make sure it was received within 24 hours. Received neither. Called again, they had the wrong email address, but had the correct phone number. Am now waiting on both the call and email again.

I want a refund for the xbox 360, and reimbursements for the 14 games I bought for the system, one of which was Guitar Hero, which is more than the $60 for a normal game. I would estimate my damages at over $1000 including console, accessories (remote, battery pack, 2 fans) and games.

Lakeisha of Fairhope AL (03/09/08)
I bought my son two xbox 360s and both of them have broken down. It's only been a year and I don't know what to do. My son is devastated and I am angry about the money I have wasted.

Dan of Ellicott MD (03/08/08)
My XBOX 360 has three red lights.

My friend from Europe couldn't play Xbox NHL hockey as we had planned.

William of Villa Rica GA (03/04/08)
My Xbox sparks when overheated.

Clinton of Modesto CA (03/03/08)
Shortly after purchasing my xbox 360, games were not being read by the system. I noticed on the back of my games there were circular scratches on the discs. I take very good care of the games and knew it was not from me. After 4 different phone calls to xbox customer service they finally decided to have me send in the system. Once I received it back they informed me that they sent me a new system, but never stating what was wrong with the original. The issue I have is that 7 out of my 8 games have these circular scratches on them and will not work even with the new xbox. So I have a working xbox with 7 games that wont work for it.

I sent in two letters, one to the xbox people when I sent in my system and one to Microsoft with no responses. I also called xbox about this and was told that they would not replace or reimburse me for any games unless they were created directly by Microsoft. This left me still with 6 games damaged. I cannot afford to go out and buy these games (6 games at 50-60 dollars each) and in no way is this fair that a system made by Micrsoft that caused the damage has no consequences on their behalf. Not to mention they would not even respond to my letters.

Daniel of Snohomish WA (03/03/08)
I have an Xbox 360, and my son has one at my ex's house. His failed about six months ago, and I called and had a box shipped to us for repairs. Two weeks went by, and I hadn't seen anything. I called and asked for the tracking number and checked UPS on-line while I was talking to the service rep. The UPS web site said the box arrived in another city over 100 miles away. When I asked why it had the wrong address, she explained that UPS must have switched the labels. I tried to get this process expedited, but they won't help. I even tried to pay for the shipping, and that's not allowed. I asked for a manager and was told they don't have any. The Service rep then sent out another box; I sent it back, and in a total of 2 months finally received a refurbished one back.

Now my Xbox is broken. It was 8 days to get the box for shipping. While I was waiting, Xbox sent me an email that said if I didn't send my box soon they would cancel the repair. It took 6 days for them to receive it. On the repair web site it states that they will have your Xbox repaired or replaced within TWO days of being received. It has been down there for 7 days now. I have called to find out the status, and the rep can only tell me it has been received. I asked about the two day statement on the web site, and he explained that was two days to receive, then two days to diagnose, followed by two days to repair. If they can't repair it there is an additional two days to test the replacement. Do they make this up as they go? I am so severely disappointed with Xbox. I love the system, but their support is dismal. I also received an email saying they are having problems charging my credit card for Xbox live. It might be because I'm not paying for something that is useless until they return my Xbox.

Justin of Pittsburgh PA (03/02/08)
These xbox 360's are defective! Mine was purchased last November 2006 and I have the 3 red lights coming on. Called Xbox and they are advising to send it in and we may have to pay! How can they charge us for this product when they break? They need to be recalled, this is ridiculous!

I paid over $400 for a xbox 360 used it for a little over a year and now the money is wasted because it does not work anymore.

Christian of Griffin GA (03/01/08)
I have had the XBox 360 for a year and the video has already gone out on it. The color gets distorted and then goes black. The sound of the game still plays in the background.

Jennifer of Ontonagon MI (03/01/08)
It never wants to play, new games right out of box, it freezes when your in the middle of a game. It also makes a loud noise and we have to keep shutting it off and turn it back on until it stops.

I am just so sick of it, you spend tons of money on games and the system is junk, my husband gets really mad and is ready to smash it. So please get back to me.

Lucian of Parma OH (02/26/08)
I bought an Xbox360 about a year and a half ago, paid over $450 for it, and now it's not working anymore. One day it just died showing the 3 red lights on the front panel. I sent it for repair to Microsoft, and UPS told me they delivered it on the 20th of February. Today I called Microsoft, and they told me they didn't receive it yet. Somebody's lying... but the UPS tracking number confirms that it was delivered. So I guess Microsoft is lying.

I'm losing money from my Xbox Live subscription, plus I have over $2000 in games that I can't use.

Sokkhan of Minneapolis MN (02/26/08)
My Xbox caught on fire.

The system burned a little and does not work at all now.

Cindy of Hertford NC (02/25/08)
My husband splurged to get the xbox 360. It was a gift for him and his son to share together. Nice Christmas present. They bought games and wireless remotes. All the good stuff. And don't forget the online card too. Very expensive for everything and we don't have a lot of money and my husband saved for months. Well it didn't last but a couple of weeks. It got sent back and took a month to get the new one.

Yes, you guessed it, it lasted 9 hours. Now I'm waiting on a box to send it back again. When I called the myxbox number the people were rude. First time I called I had no idea what the guy said. I'm usually good at accents but this time I understood nothing. I hung up and called the number again. This time the accent wasn't so heavy but still he had to repeat a few times. I asked to talk to a manager and I was told no . I asked why and he said that the manager doesn't talk to people and he wasn't allowed to connect me. Wow, I was shocked. I kept trying to get a manager but gave up after 4 hours of calling back. I just asked for my box to send the machine back. I can't see why we just can't get our money back for all we spent. Can't say they enjoyed using it because I think they managed to get maybe 1 week use out of it. Other products can be returned but not this. Microsoft has lost my business. I'm not sure what to do with a machine that keeps breaking or all the stuff they bought to go with it, but be sure I'm not buying another xbox.

Bill of Piney Flats TN (02/24/08)
In early February, my son's XBOX360 was returned to the repair center for a warranty repair. It was replaced with refurbished unit which immediately had problems, included a loose piece in the console and bent connectors on a controller port. We called the service center the next day; we were told not to worry. Four days later the unit would not even start. We returned the second unit for repair. It has been returned with the determination that the unit was tampered with and therefore no longer repairable. Two calls to the service center have resulted in the determination that we have no recourse, the determination of the service center is final. WE DID NOT TAMPER WITH THIS UNIT. The alleged tampering was the result of Microsoft's refurbishing of the unit. Additionally, we have not received all of the materials sent to the repair center (the power brick). I am not even sure we were sent the same unit we had returned.

This product was purchased by a 13 year old from money he had earned himself. All of his Christmas money was spent on software. He (and I, his father) have essentially been called liars by Microsoft. The product has - we have since discovered - a history of high defect rates. They have not even offered a paid repair option - although the tampering was not done by the end user.

Kelly of Pikeville NC (02/24/08)
We bought one of these for my son for Christmas. Christmas day, he took it out of the box and it wouldn't work (the curse of the three red lights). So, we had to send it back and wait and wait and wait...Well, everyone else got him games for Christmas, so we had to go to the local rent to own store to rent one until our repaired one came back....several weeks later! We finally got the repaired console about three weeks ago and tonight, it was hit by the curse as well...right in the middle of him playing a game. So, now we have to send it back AGAIN! This system is the biggest waste of money ever! My husband and I both tried to convince our son that he would rather have a Wii. I wish he'd listened!

We spent $500 on a console and accessories, $400 on games, plus about $300 for the rental replacement. Not mention the stress of having to listen to an 11 year old ask over and over when his Christmas present is going to finally work.

Eric of Auburn AL (02/23/08)
I purchased a new Xbox 360 in the summer of 2006 and joined Xbox Live. In just over a year, the drive failed. I called Microsoft who informed me that although it was beyond the warranty period, I could pay $99 to have it repaired. My credit card was immediately (Oct. 27, 20007) billed for $99 even though the shipping box and instructions didn't arrive for several weeks. After the box finally arrived, I packaged and shipped it off to be repaired. A month later, I received the equipment back with notification that they would not fix it because the sticker had been taken off -- even though they advised me to do so. I was resigned to the fact that I would have to find another repair option or just realize that I now owned $1000 in unusable hardware and games. In a subsequent phone conversation with customer service, I was assured, however, that I would receive a refund of my $99 within 8-10 business days.

In early January 2008, I called their service department yet again and after being passed between multiple customer service agents and was told that the previous agent must have made a mistake as my refund would not arrive until 8-10 weeks. Moreover, it would not be directly credited back to my credit card, but rather be sent as a check. It is now February 23, and I have yet to be refunded the $99 charged for services not rendered. Over 17 weeks has passed since I was originally charged for the repairs that were never provided and have now been on hold with various customer service agents again for over 40 minutes--only to be told that I should have a check within another 8 to 10 weeks.

I am now the owner of an unusable XBox console and games that cost approximately $1,000. In addition, I am still owed $99 by Microsoft.

Steve of Waynesburg, PA (02/18/08)
Bought a xbox 360 in Nov 06.  Dec of 07, the xbox 360 would not read the disk any more. Called customer service but they would not budge on working out a deal.  All they gave me was a fee of $75 to fix it.  It only lasted a year, and we hardly played it during the summer months.

Paid over $400 for system and controllers, another $400 in games, and just bought Guitar hero with drums and can not play it.  Microsoft wants more money to fix a defected product.

Misty of Rumford, ME (02/18/08)
Alls I have to say is that I'm on my 4th xbox 360.  I purchased two when the system first came out, and they both get the 3 red lights in 6 months. I would send the system in to the repair center, wait 1-2 months until I get another system back, and that to would die.  I have done this 4 times now and I'm done with it.

I asked them to give me a brand new xbox 360 or my money back and they said they could not do that, but they would make sure that they sent me a working console.

$800 out the window, scratched games that cost me $60, lost all arcade downloads.  I paid for xbox live and an unable to play.  I have spent useless amount of hours on the phone with xbox.

Barbara of Ellenwood GA (02/12/08)
With having little money for Christmas in 2006, all our 2 sons had asked for was an Xbox 360, which we bought, along with 2 games. In September of 2007, the console stopped all at once from reading games. Frustrating call to Xbox call center (in India) took about an hour. They sent the shipping materials, and off it went without knowing that it would see yet another trip to the repair facility. (They actually have a REPAIR facility stacked to the ceiling I was told!) After 4 weeks, it comes back from repair. It worked for about a week, then back to the repair facility it went, this time with the 3 red lights, after several more frustrating phone calls with thick language barriers. They said that they were replacing it this time with a brand new unit. It came back, I verified the different serial number, and my son was now able to play Halo 3, which had been sitting on his dresser for 3 weeks unopened. For Christmas 2007, they wanted an Xbox Live account, which required the purchase of the USB adaptor as well, which was also not cheap. Request granted.

Last night, 2/10/08, the console is down again, not reading disks. A lengthy, complicated phone conversation ensued, ending with disappointment, anxiety, and more than likely a bleeding ulcer. I was informed that since this time the problem was not the red lights, the repair is not covered under warranty, and it is going to cost $99.00 for repairs. I am absolutely outraged to know that these consoles are still being manufactured, shipped, and sold with the identical defects that were first encountered when the console was first released! Is this a scam or what? You'd think that of all companies, Microsoft would have nipped this in the bud when they first learned of a defect, in order to maintain their image and confidence of their consumers. And now there is yet another possible revenue-generating angle: repairs being paid for by the consumers themselves on consistently-defective software! If they really want to see profit, they might want to create a product that fixes all of these internal defects! My guess is that sales of this would top any other to date!

Jeffrey of Center Line MI (02/12/08)
I purchased my Xbox 360 in December of 2006. In late July of 2007, I experienced hardware failure commonly known as the Red Ring of Death. I contacted bBox support, had my machine shipped to them, and repaired free of charge. On February 10, 2008, my Xbox 360 had another hardware failure. The bottom right quadrant of the Ring of Light flashes red, and the error code E74 are displayed on the screen. Xbox support says my unit isn't under warranty, and they want to charge me $99 to repair it.

I feel that since my Xbox 360 has had hardware failure twice in a seven month span, Microsoft should stand behind their product and repair it free of charge. Upon searching the internet for history on this issue, I found numerous other Xbox 360 owners with this same problem. I feel this problem is an inherent design flaw in the Xbox 360, and Microsoft should include it in the announced three-year warranty that has been extended to the three blinking lights, hardware error, known commonly as the Red Ring of Death. I feel that potentially having to pay Microsoft $99 annually to repair my Xbox 360 is ludicrous.

Clark of Oceanside CA (02/11/08)
First of all, my Xbox 360 broke after only 6 months of use and was returned to be repaired. After waiting 6 weeks to have it back, it broke again 4 months later. This complaint is of the second time. I called and received a support person on the line who told me that they would send me a box to return the console. After waiting for a week to have the box arrive, I finally had to go to the shipment center to pick it up my self. They had put the wrong address on it. I repeatedly called them to confirm the address; it was still wrong.

Now after they received my console I was told to call back in 3-5 days, and that is exactly what I did. I was given the run around by a woman who barely spoke English. I told her the problem that I was having, and she repeated everything back to me like it was the answer. When I told her I would like to speak to a supervisor, she told me everything again and said that is what the supervisor would tell me anyway. She then told me she was going to transfer me, and I was hung up on, with no result to my problem.

The whole situation could have been fixed if she would have just given me a straight answer.

Briana of Katy TX (02/11/08)
I continue having problems with hard drive failure. They say they will fix it ,and they keep sending me a faulty machine.

Uvonne of Lavergne TN (02/11/08)
Called the Xbox help center based on the three rings of death on my son's Xbox game console and was treated with disrespect and was hung up on numerous times. Was told that I would not be able to be helped because they are no longer repairing that defective part of the Xbox system (not even with the offer to pay for the repair).

I am out of almost $600.00 for a system my son has barely had over 1 year. I am stuck with a system that does not work.

Jeffry of Hudson Falls NY (02/09/08)
I've owned the xbox 360 Elite for 4 months and the disk reader died. It will not play any games. It is under warranty but after spending almost $600.00 for the system, an extra controller and a game it should last more than 4 months.

I was sold a defective gaming console, I spent $600.00 for a piece of junk. Something should be done to prevent this defective merchandise from reaching the shelves so that hardworking families do not waste their time and money

Sharon of Cincinnati OH (02/08/08)
I purchased an Xbox 360 in April 2006; by December 2006 the system got what is referred to as the red ring of death (system was fried). I was sent a new system in April of 2007, and in December of 2007 the red ring of death struck again. I contacted Xbox and was given another system, and when it came it was broken; there were loose parts in the console, and the door to the system would not open. I contacted Xbox, sent the system back the first week in January of 2008, and was told they would have a new system sent overnight by FedEx within 2 weeks. It has now been almost 4 weeks. I have called several times to be put on hold for 1 1/2 hours to 2 hours, to be transfered from person to person.

They made an appointment for a manager to call me between the hours of 4 PM - 6 PM on Thursday 2-7-08, and no one called. So I called them and was put on hold for 1 hour and 13 minutes; then a supervisor got on the phone, and I asked to speak to someone else in management and was told that was not possible. They supervisor from the service center would call me on my cell phone on Friday 2-8-08 between 4PM - 6PM (we went over my cell phone number 3 times because I wanted to make sure they had it right. On 2-8-08 a supervisor did call--the wrong number. They called my house phone and left a message that said the system was still in repair, and that's all they know.

I spent $400.00 on a game system that doesn't work. I have spent about $700.00 on games that can't be used because Xbox won't send me a working system.

Kelley of Vero Beach FL (02/08/08)
My son got an Xbox Christmas, 2006, and within a few months the red light started flashing. It is now dead, and he is unable to use it at all.

We cannot really afford to purchase another one for him because of the price, and we feel it should be replaced free of charge.

Barbara of Mcdonough GA (02/07/08)
I brought my two sons an xbox 360 in 07'. Now the xbox system will not play any games that I have brought for the system. I don't have a problem with the red light device. I don't think it's fair for us to buy a system that just stops working and they won't fix the game for something they put out that is not working like it should. They need to put a 3 year warranty on system that costs $400.00 or more. Then when you call them about the problem they want you to pay them $99.00 plus tax and this is not right when we have already paid $400.00 or more for this system. Thank You very much.

Raymond of Pageton WV (02/03/08)
I bought an xbox 360 and it lasted 10 months. I bought 2 more and had to take them back to store. Now my grandson has about $1000 dollars worth of xbox games and nothing to play them on! Microsoft should have to give peoples money back for systems and games. I won't buy anymore until they correct the problems.

Kevin of Knoxville TN (02/02/08)
On my 4th xbox 360 and I am really getting tired of this. Spoke with a low level supervisor who wouldn't give me his last name and told me that I could not speak with his supervisor. What a joke? He absolutely could have cared less.

Christopher of Berkley MI (01/31/08)
I purchased my Xbox 360 in December of 06'. In November of 07, my xbox started working improperly. The main problem with this device was the disk reader would not read any disk, brand new or used, making game play impossible, and making my console inoperable. Microsoft has had major hardware problems with this device and to it's credit has increased the waranty from one to three years in the event that the console has three blinking red lights. My device does not have this problem, but is nevertheless broken. This device broke after 13 months of use. I paid $400 for this device and it is inoperable after 13 months of use. The extended 3 year waranty should apply to this device as well.

I am out a $400 machine. Microsoft has refused to fix my device free of charge, as it should.

Robert of Union SC (01/28/08)
My Xbox stopped working after only a few months of play. I sent it in for repairs in the fall of 2007 and just received it in Jan. of 2008. It worked for a couple of hours and then experienced the same problem. It has three flashing lights like before, and Microsoft wants me to send it in again. I want a new console that works or my money back so I can buy a Playstation 3. The Xbox was a waste of money.

Jesse of Mount Berry GA (01/28/08)
I had my Xbox for about 7 months, and something broke in it--not from foul play. I turned it on, put in a game, and heard a pop. I have yet to get it fixed because it costs too much.

I paid $400 for this thing barely 1/2 year ago. The idea that it would last so short a period of time is preposterous. The $129 repair cost from Microsoft is ridiculous considering the problem is in all likelihood a rubber band or something that broke.

April of Jacksonville NC (01/27/08)
I cannot get Microsoft to replace my xbox 360 with a new one, they keep sending me old ones that have been repaired before. I have purchased 2 different consoles and sent them in for repair numerous times. The call center claims they can do nothing about it and they have even laughed at me on the phone. This has been going on from 2006 to present. They only said they could offer a free game, and also said I am the only one they know of having these problems.

My husband is active duty Marine Corps and plays the xbox to relax on his down time. I got it for him as gift when he returned from Iraq and he cannot play it because it is always broken or being repaired. We have also bought 2 at $399.99 each.

Shane of Burlington IA (01/25/08)
I bought 2 xbox 360s. One in 2006 & one in 2007. Both broke down in January 2008. I was charged for the repairs ($103.00+ for 1) on the day I called.

We have 2 xbox live accounts we paid for and can't use. 2 or more of my son's games got small scratches.

Keith of Wapakoneta OH (01/22/08)
My son went on to Xbox live for the first time and created an account. The Xbox 360 had download updates to the console, and then rebooted. The Xbox 360 now will not play any disc (games,music, and movie). I called customer service, and they said they would repair it for $99.00 and re-new the warranty because it had expired two weeks ago. They said it was just a bad luck that it happened after the download from its site and that it quit working. They would not take a cashiers check for the repair and told me that I had to use a credit card only.

First, I don't think that I should have to pay for a repair that was caused by the downloaned update that was caused by their online site, when everything worked until the download was done. Second, after researching this problem, I am not the only person who has had this problem and has had the same responce from Microsoft. Doesn't the comsumer have any rights--like a lemon law--for this product, or a class action law suit for scam like this? Thanks for listening.

I am out $500.00 for the hardware and about $500.00 in games, software and music. Also I have lost trust in this company to sell quality products.

Jeannine of Fonthill OTHER (01/21/08)
One week before Christmas the three red lights flashed on our Xbox 360 console. We spent 3 days fighting our case with the support specialists, to no avail. We were finally referred to their escalation department who returned our call at 9:30 pm on Christmas Eve. During this call, he promised to send us a wireless controller for our problems. We received our repaired console on January 21st with no wireless controller. After 45 minutes on hold with the service specialists, we were told that the promise of a wireless controller was never documented; and therefore, they will not be sending one.

EXTREME FRUSTRATION. Microsoft does not stand behind it's product. My son was not able to enjoy many of his Christmas presents because they were all Xbox related.

Louis of Leeds OTHER (01/20/08)
Xbox broke after one and 3 quarter years. I have one red flashing light. This is not covered by the 2 year extended warranty. Even though I have been sold a flawed faulty product Microsoft will not replace it. I will have to pay out of my own pocket. Totally appalling. Im from the UK and our customer services is based in India, they have not got a clue a keep cutting me off. So tried to email hardware support who then ask me to ring the support!

Jeff of Chino Hills CA (01/20/08)
Bought XBox 360 and after very little use, but beyond the original warranty, I'm getting the symptoms of the overheating problem caused by a known design flaw as described in numerous articles on tech sites

Loss of use of a product for which a considerable amount of money was paid. I'm very disappointed Microsoft hasn't been more forthcoming with information.

Chris of Shebly Township MI (01/18/08)
The day after Christmas while playing my Xbox my system failed on me, signaling it with the 3 red rings. I sent the system in for repair, which just sending it took over a week and a half. They quickly sent me back a refurbished system to replace my old one. I played the new one for maybe 3 hours and then the fixed system they sent also failed. Now I have to send back this system and my power cord as well and they aren't willing to give me anything, except an attitude, for all the trouble and frustration they've caused me.

I haven't been able to play any of the games I received for Christmas.

Erica of Swedesboro NJ (01/18/08)
The AV cable on my XBox 360 broke. The black casing around the pins snapped off. I have contacted Microsoft and was told I needed to make two repair claims. One claim being for the console and another for the AV cable. Both repairs would be done seperately which is ridiculous because without one, you cannot use the other resulting in a total loss of using the product. The first repair for the console is under warranty. The second repair for the AV cable is not under warranty so I would need to purchase another one. The AV cable has only been removed from the console maybe 6 times. This should not happen after six times. The woman I spoke with looked online and told me Target sells the cable for $19.99. After spending hundreds of dollars on the console, extra controllers, battery chargers, and games, I do not feel I should have to spend $20.00 on a defective item. Obviously, it is only $20.00. I am not a penny pincher or I would not have spent so much money on this item and all of the accessories. It is the principle of the fact that I should not have to spend more money for a faulty component. Also, I just received my XBox 360 after sending it in for another repair which has been labeled the Red Circle of Death. After using the console, suddenly the red ring started appearing where the green ring was and the console just stopped working.

The result from the above has left my family disappointed because we have not been able to use the console because of the first repair made and now the XBox 360 sits broken again. We have spent our time on the phone with Microsoft repair. Now, they are requesting I spend more money to fix a faulty part on the console/AV cable.

Dave of Woodland CA (01/16/08)
I am personally on a third replacement X-Box 360 (red light of death), and have personally requested a new unit--not a refurbished one. I find this level of defective product unacceptable.

Steve of Hayden CO (01/16/08)
I am on my 3rd Xbox 360. The previous 2 had the Red Ring of Death problem.

Dealing with returns and repair time has cost me time, and I have spent money on games that are unplayable due to the common failure of the console.

Joseph of Longview TX (01/16/08)
I bought a XBOX 360 Console from a national retailer; and 1 day after, the store will not replace it. I have to send it to Microsoft. I send it; it comes back and does the same thing it did before. Meanwhile, I have $400 machine running around in the mail somewhere and that I cannot use!

I am out a $400 machine.

Bryant of Oceanside CA (01/13/08)
I just got my xbox 360 in April, 2007 for my birthday, my mom pay at least $ 500.00. The problem is the three red lights appeared, my games got stuck and I can't play anymore. I guess my hardware got overheated and maybe something burned up inside. Please consider my complaint to help us make Microsoft responsible for these failures that are expensive. 

 Cost of the repairs are around $150.00, plus shipping and handling.

Chad of Kennewick WA (01/11/08)
Just this morning I called them for the 25th time and spoke to now the 6th supervisor. They have had my 360 since 12/11/07, and of course have reassured me that it will be shipped. This is an absolutely outrage, and now that I know I'm not the only one, a class action lawsuit or something needs to be done. A company should not be allowed to get away with this. They sell faulty hardware and then make you wait and waste hours of your life waiting for it to be fixed. Microsoft has royally screwed up not only their systems, but their service, and especially the HD-DVD.

I just want my money back and will never buy an xbox again. I paid: console, $349.99, over 30 games, $500.00+, and xbox for a month. I've made over 25 calls to customer support and at least 10 hours on hold--50min just this morning.

Donna of Marlton, NJ (01/10/08)
My son has an Xbox 360 we purchased about a year ago which has been sent for repair twice. The second time MS said they returned him a 'refurbished' system. On Christmas day the system broke again. I believe this time it said 'disk error' no matter what disk was placed in the system.

On 12/26 my son called the 1-800-4MYXBOX repair number, completed his repair report, got a tracking number, and asked for a supervisor. The young lady said she would place him on hold for 'a minute or two' and a supervisor would pick up the call. An hour and a half later, my son was STILL on hold!

We haven't gotten the box to return the xbox for repair. 

Trevor of Riverside, CA (01/10/08)
The game console that I originally purchased would continuously stop reading games, so I returned it to the store and exchanged it for another console. The second console has done the same thing, if not more than the first.

When I contacted Microsoft they suggested that I take my games to a store and play them for 2-3 hours, suggesting that the games were faulty and not the system. They refused to offer any technical support other than that.

Walter of Oswego IL (01/10/08)
I am on my 4th Xbox. Each one they replaced was faulty, and they will not refund my money. I had the system for 2 months. The back and forth process has now taken over 3 months, and I still do not have a working console - total run around!

Loss 0f $400 for a faulty Xbox 360 console, loss of $200 for 4 games that I cannot play, loss of over 6 hours on the phone with Microsoft Customer Service. I just want a refund, and I will never purchase another Microsoft game system.

Shanie of Stockton CA (01/09/08)
Yesterday our XBox 360 stopped reading any disc that is put into the system. We have tried all of our games to no avail; I have done a little research on line and saw that there are many more people who have experienced this type of failure. Although we didn't get the dreaded 3 rings, it still does not work! This is a very expensive system and is ridiculous that it all of the sudden stops working exactly 1 year and 2 weeks after purchase.

We contacted Microsoft, and the answer was, yes this seems to be a hardware system failure, and they didn't seem surprised at the description of what was going on with our system, but they wanted $99.00 right then and there, before I even sent it in to them to even open a service account! This is a VERY expensive system, and it should last longer than a year! If I knew then what I know now, I would have bought the PS3. We own every system, including the original NES, and I have never had a problem with Nintendo or Sony! After this horrible service with Microsoft, I will never buy their products again! I will buy Apple!

Raquel of Ocean Springs MS (01/09/08)
I bought my children a 360 for Christmas; before a week was up it scratched 3 discs so much that it couldn't read them anymore. I called Microsoft to report the problem, and they acted surprised and said that it would need to be repaired and would take 4-6 weeks. I took it back to the store to exchange, and there aren't any. The Best Buy in Gulfport, MS, said they had a bad batch and had over 30 units brought back in a day with the same problem.

Since then I have done research on these units, and I now know that it is a well-known problem. How can they continue selling these units knowing that not only is it not going to work properly, but it is going to damage all the discs beyond compare. I am returning the x-box for a cash refund and am planning to buy a different type of gaming console, but now I am going to lose all the money invested in the x-box scratched games. I would like to know any information you have about class action law suits about these units. Thank you for your help.

Andrew of Petersham OTHER (01/08/08)
I bought an Xbox 360 in Oct. 07 which lasted 6 weeks before it died. Still under warranty, I got a new one that lasted 2 weeks! So back I go to get my 3rd. That lasted 10 days! Now no stores in Sydney (12 Of them) have ANY 360's for my replacement (all are out for repair!), so now I have a broken Xbox  which is useless. Is it really worth $529? This is disgusting that consumers don't have any rights against this. I basically have to wait further notice (2 weeks so far) before I can get a replacement (or send it off and PAY for it to be fixed)--and then it will no doubt only last a week! What can we do about this? We are left with consoles not standing up to expectations and then told--sorry thats the way it is, there is nothing you can do except buy a play station 3 or keep replacing the 360 until warranty runs out, then buy another one!

Microsoft should replace the continuing decaying Xbox360's with elite 360's and free games for our consistent inconvenience, for a product that is supposed to have a life of 5+ years and is only lasting 5+ WEEKS! Please let me know what legal action can be taken.

Mike of Milford MA (01/08/08)
They sold me a terrible functioning Xbox 360 system which has had just about every part of it break down within 2 weeks. Is the next generation supposed to be the "broken generation"?

Ami of Brooklyn Center MN (01/07/08)
My XBox 360 crashed with the 3 red lights. My husband called and set up to have the unit shipped for repair. We have already been charged $99--yet the unit is still in my house, waiting for the shipping box. I never wanted him to buy the 360, because we had purchased the XBox, and it broke several times; I didn't want another MicroSoft gaming product.

So, while waiting more than a week now for the shipping materials to arrive, I have read endless reports from thousands of consumers of how they ship in their faulty product, go without the unit for several weeks, finally get a replacement unit--only to have the replacement break, too. According to this site, several consumers are on their 4th or 5th return. I decided it was a waste of money to have it repaired, and I don't want to spend another dime on this useless product. I called customer service to cancel the service--which has not yet been performed.

Customer service put me on hold, then came back, apologized, and informed me that I cannot have my $99 refunded. The service has not even happened: the box to be used for shipping has not even arrived, and they are telling me I can't back out of entering the cycle of paying for repairs and getting faulty products back. I explained that I had done research and realized the repair was an additional waste of money,  but they will not cancel the repair request and refund my money. Unbelievable! The customer service rep who relayed this information sounded embarrassed and regretful but could do nothing for me. Having spent the $99 already, I guess I will have the unit shipped in and will have to pray what they send back works properly. MicroSoft shouldn't be allowed to treat customers so poorly--yet they've been getting away with this since they launched the original XBox years ago.

Jeff of Wadsworth OH (01/06/08)
I also am a victim of the 3 red lights on my Xbox 360. I've had a struggle to get an honest answer and have been accussed of over usage--when in fact, I hadn't. It is only a year that I have had it.

Spike of Tillamook OR (01/06/08)
My service with xbox live has been interrupted for over three weeks. The xbox live main web page says, "Status: Users are currently experiencing intermittent issues with login, account creation, account recovery, and messaging. We are aware of the issue and are working towards a resolution. We apologize for the inconvenience." I have not been able to talk to tech support due to the high volume of calls from other people who I can only assume are having similar problems. When is it going to be fixed and what kind of prorated compensation is there?

$400 for a 360, $60 per game, $50 per year for xbox live, and $100 a month for my DSL connection. Which by the way, I have had an Embarq Tech out at my house several times in the last year to look at my phone lines when xbox live says its not their problem it must be my DSL service. It's not my DSL. I have to take time off from work to be home for the phone company and it costs me several days pay.

Kevin of Shaw Afb SC (01/06/08)
After I had my xbox 360 console for about 5 months, the disc tray was having problems opening and closing. Now yesterday, my console stopped reading discs. I checked online for my warranty. It said it was out of warranty and it expired in November of 2006. That's the month that I bought it. I'm still talking to Microsoft about it.

I have a 90% useless system. The console still works. I can get on xbox live and play my arcade games, but my new favorite game is guitar hero III. That's not available for purchase on xbox live. Most games for the 360 are on a disc.

Justin of Hernando FL (01/06/08)
I purchased an Xbox 360 console and the Microsoft 2-year extended warranty in May of 2006. In December of 2007 I called to have my Xbox 360 serviced under this warranty, and was told that I never purchased said warranty. They asked me to send in a receipt, which I never received, or fax in a bank statement proving that I had purchased said warranty. I faxed in my bank statement, and was told to call back afterwards. I called back after sending in the fax, and was told that I would be contacted in three days. Long story short, I've had the same conversation about callbacks many separate times. No one can help me, no one has the number to call to contact who I need to talk to, no one has anything.

I have lost valuable time on hold with a company that can't help me. I'm out my $52.89 that I paid for the warranty. I'm stressed through the roof.

Wes of Birmingham AL (01/05/08)
I purchased a brand new Microsoft Elite in July. After five months exactly, my Xbox 360 received the dreaded red ring of death problem and dies. I followed the standard procedure and shipped it back for repair. Although they promised the unit back in three weeks, it has still not arrived. Furthermore, you are supposed to be able to track your xbox repair by using your windows live id. (an email address) On Dec 20th My xbox serial number dissapeared from my registered devices on microsoft's support site. Customer service has been horrendous. I have been given conflicting stories, been told that it shipped and then it hasn't and cannot get a straight answer as to where or when I am getting my xbox back. The most common reply is that the service center has it or is dealing with it. What bothers me most is that Microsoft knows they are selling a faulty product. They claim a 4-6 percent fail rate. Out of my 11 friends that own xboxes 5 have failed. 2 of these five failed on multiple occasions. Trade publications put the actual failure rate somewhere between 30 and 50 percent.

I have been angry more often than usual. Video games are a big release of stress for me so I have also been more anxious than normal. I also use this as a form of social interaction due to online play. The inability to participate in this activity has increased lonliness and depression.

Wes of Birmingham AL (01/05/08)
I purchased a brand new Microsoft Elite in July. After five months exactly, my Xbox 360 received the dreaded red ring of death problem and dies. I followed the standard procedure and shipped it back for repair. Although they promised the unit back in three weeks, it has still not arrived. Furthermore, you are supposed to be able to track your Xbox repair by using your windows live id (an email address). On Dec 20th My Xbox serial number disapeared from my registered devices on Microsoft's support site.

Customer service has been horrendous. I have been given conflicting stories: told that it shipped and then it hasn't and cannot get a straight answer as to where or when I am getting my Xbox. The most common reply is that the service center has it or is dealing with it. What bothers me most is that Microsoft knows they are selling a faulty product. They claim a 4-6 percent fail rate. Out of my 11 friends that own Xboxes, 5 have failed. Two of these five failed on multiple occasions. Trade publications put the actual failure rate somewhere between 30 and 50 percent.

I have been angry more often than usual. Video games are a big release of stress for me, so I have also been more anxious than normal. I also use this as a form of social interaction due to online play. The inability to participate in this activity has increased loneliness and depression.

Gina of Plano IL (01/04/08)
I purchased an X-Box 360 and it stopped reading disks after only 7 days of use. Since it was only 7 days old, I had to return it to the store and get a new one.

Jason of Tuscalooosa AL (01/04/08)
We have bought 3 consoles in three years. Even when the system is new, there are problems with it. I know of many other people who have had numerous systems and have had problems. Even the X Box live network never works properly. I called, and it is going to take three weeks for them to send me a refurbished one that more than likely I will have to send back again due to new problems.

Jeff of Sugar Hill GA (01/04/08)
I've been dealing with XBox Customer 'No' Service for about 2 months now. My son got the 3 light ring of death in October. Xbox support stated this was a warranty repair, and we would not have to pay for it. They shipped us a box and shipping label. Since November 7th they have lost the XBox in the service center and are now saying we have to pay to have it repaired unless we can furnish the original receipt. They have told us, though, that the XBox is registered in their database when we purchased it and sent in the warranty card. Why the need for the receipt? Repair cost? $140. Their web site says the Ring of Death is a free repair.

Their customer service desks are the most unfriendly help desks I've ever experienced in my life, and I've been in the computer business for 11 years. We spent $500 on games and accessories this Christmas for my son, and he hasn't been able to use any of it yet. I'm now working on returning all the stuff we bought and waiting to buy him either a Wii or a Playstation. Microsoft has done a huge disservice to their reputation by creating such an unfriendly raport with their XBox owners. It will be interesting to see if the XBox survives long term as a leader in the gaming arena. The Government department of Consumer Affairs needs to take Microsoft to task and hold them accountable for costs to the consumer. I can't believe how many complaints are listed and blogged online.

Athanasia of Cleveland Heights OH (01/04/08)
I bought an Xbox 360 in November of '06. Got the red ring of death on December 23, '07. I heard that these consoles were overheating so I bought a different fan and put it in my 360. Microsoft told me by doing this I have voided my warranty and they cannot do anything for me. My arguement is that whether I opened up the box or not, it was going to have a hardware failure. I don't even want a refurbished machine that they send out to everyone. I want my money back so I can buy a brand new Xbox or maybe even a PS3. I also paid $19.99 for a 3 month subscription to Xbox Live and only used it for 3 weeks b/c of the hardware failure and Xbox told me they could not refund my money. They advised me to get a new Xbox and use my membership on another machine.

I am out $400 because of this faulty machine. Not to mention the emotional distress of dealing w/useless customer service representatives and not having the pleasure of playing video games at my leisure.

Aaron of Wayne WV (01/03/08)
Xbox live has been down for three weeks and they will not refund any customers or give any type of compensation. They say to wait 2 to 4 hr and it will be back up. They even said that if we tell anyone, they will ban us. I have written to CNN twice, the Better Buisness Bureou once and signed a petition at xboxlivepetition.com and now I am writing to you. If you look on xbox live.com there is a forum about this and they even wrote on there that if we let anyone know they will ban us.

Christina of Blaine WA (01/03/08)
I had contacted the X-Box Company because our X-Box 360 had quit working while my husband was playing the X-Box. Well, we had rented a game from Blockbuster, called Juiced 2 Hot Import Nights. When I contacted them, I told the X-Box Company what had happened, I also told them about the rented game that was still inside the X-Box. They said they would fix it free of charge and send me a prepaid box to send it in. When I got the box, the game was still inside the X-Box. I sent the X-Box off in the box. Two weeks later I received the X-Box without the game inside it. I contacted the X-Box Company again and then they told me that there was a manual release on the X-Box. In the beginning they failed to tell me about the manual release. Now they are telling me that there wasn't any game inside the X-Box when they received it. Now they won't send me the game back and I now I owe Blockbuster $70.00 because of the game that was still inside of the X-Box. So in the end all, I really want is the game back.

They are saying that there wasn't a game inside the X-box and they are refusing to send me the game back.

Joe of Bryceville FL (01/03/08)
I bought a xbox live gold subscription card from a small local retailer. The card has a scratch off section so you can read your Subscription Code. After spending $800 in gaming supplies with XBOX I wanted to enter the code to go online. Well part of the code scratched off. I took it back to the local store, he said he seen it happen before, but there was nothing he could do, that microsoft does not take the card back. And he is not going to lose the $50 card cost me. After almost 4 hours on the phone with Xbox live, the manager tells me that it is the store's problem. I go further up the food chain and email the exec at microsoft in charge of the xbox brand, I get an email back telling me that they will not correct the problem and to deal with the store. Well in the store's defense the card is made by Microsoft. So now I want the card corrected, and I more than expect compensation for my time spent to fix Microsoft's problem. No customer should spend over 4 hours on the phone and another 2hours in emails and typing letters.

I'm spent $50 of my money, 4.5 hours on the phone, 2 hours on letters and emails, 60 mile round trip to the retail store.

Gwendolyn of Indianapolis IN (01/02/08)
I bought the X-Box 360 for my sons in February 2007 through my Home Depot account. In October of 2007, my son came to me and told me that he had received the Red Ring of Death. I thought he was joking until I called Microsoft (that is what Home Depot told me to do) and they told me that it would be cheaper just to by a new system. I did not get the extended warranty because my sons opened the package before I got home and I never saw the paperwork, but from what I have heard about this system the extended year warranty would have done me no good anyway, since Microsoft is just shipping out refurbished systems that are no better than the original.

Now I am stuck with a $500.00 piece of junk that I am still paying for on my Home Depot account. I think it is ridiculous that a company as big as microsoft is getting away with not fixing these problems. They are basically selling defective equipment and not being held accountable. I expect something I pay that much for to last more than 8 months.

Travis of Redmond WA (12/30/07)
My xbox 360, steering wheel and zune all have gone in for repairs. I got my xbox 360 back and none of my arcade games functioned properly and 3 months down the road the xbox started freezing on certain games. The xbox rep. told me my consoles warranty is up. I was under the assumption that the new warranty was to be 3 years long!

John of Waterbury CT (12/30/07)
I pay 2 seperate monthly subscription fees to have access to xbox live. The xbox live service hasn't been working for 3 days, so I called customer support at 1-800-4myxbox. I explained to the gentleman that if I miss a payment they would terminate my service to which he replied that is correct. I then asked him then how come when I go without the service that I'm paying for I don't get reimbursed? He didn't respond. I asked him if I'm pretty much out of luck and he said yes! I then asked if I could speak with a manager and he said no and proceeded to laugh, put me on hold and hung up the phone! I have never been treated so poorly by any company, let alone one so big as Microsoft. It left me flabbergasted. I don't know what else to do or who to turn to to lodge my complaint and get action taken against this gentleman. No customer of any business should ever be treated this way!

Finacially, I'm paying for a service that I'm not being provided with. Emotionaly, I am mortified by the utter lack of respect shown and the bitter rudeness that I had to be subjected to.

Brian of Santa Rosa CA (12/30/07)
My son's XBox 360 keeps freezing every 15 minutes while playing. It overheats, even with the purchase of the cooling fan for the XBox.

Dennis of Adams TN (12/29/07)
I have sent my Xbox 360 in for repair 3 times now. The last fix only lasted less than a month. I would like a permanent solution instead of losing play time by sending it to Microsoft to repair. They have been repairing the console for free.

The first time I paid shipping; the rest they covered. It takes a week to get the empty box and another week to get it to them. Then there is the time to fix it and another week to send it back. That is about a month if things go well.

Dustin of West Lafayette IN (12/28/07)
My kids received an xbox on Christmas morning. They wanted to play it right away so we plugged it into the TV, and the TV sparked, made a loud noise and does not work now.Thinking that something was wrong with the TV, we decided to try another TV that is hooked up to a receiver. When my 6-year-old plugged the rca jacks into the receiver, it sparked and burned his hand. The receiver does not work now. We were then on the phone with Microsoft for an hour and a half on Christmas morning, and we're told we would be sent a box right away. Two days later no call, no box. So we've called again and were told that the box wouldn't be here for another 5 days, and that it could be 2 to 3 weeks before we get any answers. No apologies--and they really could care less that our son's Christmas was destroyed because of this.

Scott of Fredericton OTHER (12/28/07)
I am now on my forth defective Xbox 360 without any compensation from this company. I either want a new xbox 360 or a full refund for the purchase price. I am tired of them sending me defective equipment they claim to repair, along with the horrible customer service I have received. I want a refund.

I have had to pay shipping, I was lied too, I was not called back when promised and even hung up on.

Pin of Midlothian VA (12/26/07)
I purchased one of the Original Xbox 360s when it was first released. Thank goodness I bought the extended warranty. This is now the 3rd time we have had to ship the unit back because of the console locking up and getting the 3 rings of death. So basically in 2 years we have had it shipped backed 3 times, and each time they have had to exchange it for another.

At this point, what will it take for Microsoft to just give us our money back for a dud they sold in the market place? Anyway, they did replace it again, but when my extended warranty runs out I will be left holding the bag on the 3 rings of death.

Terry of Chicago IL (12/24/07)
X-box 360 failed; called and returned console. Many weeks later a returned console was not working; called again. The same deal: return console and get broken console back after many weeks. This is our 7th attempt at getting the system back. I have asked for a new system--no; we asked after the 4th time for expediited shipping-- no, that comes after the 6th time returning and receiving a broken box. I suspect they are so covered up in repairs that after a period of time, they just send any console back. It is Christmas, and we purchased 3 games thinking surely after 5 months of not having the console we would receive one that works. But NO; in fact, the person on the line wanted us to trouble shoot the system for them.

We have had a system that for over twice the time we have owned this system, it has been in the possession of Microsoft--being repaired.

Susan of Mtn Home AR (12/24/07)
Have returned my x-box 360 console for the 6th time since April 2007. On the 4th time I asked for a new one or a refund so that I would go buy a new one. They said they don`t do that. So here I am, again sending it in to be repaired for the 6th time. Asked again for a new one or a refund; their answer: they don`t do that.

I feel they are not honoring their warranty.The console is gone for up to 2 weeks at a time. I had only had it back for 2 weeks when it broke down this time.

Taylor of Lakewood OH (12/23/07)
My xbox 360 was flawed and also scratched my game discs. Microsoft claims no responsibility for it.

Sam of Detroit MI (12/20/07)
My disk drive has been sticking on the xbox system for about 4 months. I've had three games scratched to the point of unplayable, and I've had the one red light a couple of times. I have the early system (06), and I'm now being told that I have to pay to have the system fixed. Faulty disk trays and scratching disks, but I have to pay? C'mon Microsoft, I'm not the only one with this problem.

The potential loss is over $100 for the system and $20 a game to replace.

James of Sacramento CA (12/20/07)
I've had repeated X-Box 360 failures. I bought my first xbox 360 the day of its release, and it died within the first three weeks of very light use. I sent it back and got a refurbished xbox. That xbox was then stolen in June 2007. When we received a second xbox from our insurance company, I used it two times before the disk drive broke. It is now being sent back to the company as luckily it is under warranty.

Unfortunately I'm only able to play the xbox 360 sporadically, and right now I'm recovering from surgery for a month. It sure would have been nice to have an xbox to play with during the recovery, but I doubt I'll get a refurbished one back in time to play it - and ultimately when I do go to play it, I'm sure this one will break as well. With all of the problems - the rings of death, the scratched disks, the broken hard drives, the faulty power cords, the error messages and system failures why haven't these machines been recalled and Microsoft held accountable? This is just ridiculous and any other company would have better repair service - i.e. sending you a new console. I'll never buy a Microsoft product again and will be purchasing Apples when our laptops and desktop need replacing. What a sad, sad, company.

Jared of Thibodaux LA (12/19/07)
Three red lights....This is the second xbox that has broken on me. I will never purchase another Microsoft xbox 360.

Lynn of Seaside Heights NJ (12/19/07)
sent original xbox360 unit in for repair. they sent a refurbished one back, which never worked. Still waiting for the 3rd unit to arrive.

the product has a defect. Im out $500.00 on the unit, plus games and other accessories. No physical damage unless you count aggravation.

Laura of Gainesville VA (12/19/07)
For the second time this year my XBOX 360 has broken. The timing could not be worse as it is one week before Christmas. I contacted Microsoft, and they were supposed to overnight a box to me in order to return it for repairs. It has been 3 days and still no box! I have spoken with 3 different supervisors and been told 3 different stories. The bottom line is I purchased a defective piece of merchandise (which Microsoft has acknowledged), and they replaced it with a refurbished defective piece of merchandise. Now it will be another month or so to replace. Christmas is ruined for my family, I have wasted a bunch of money and this corporation continues to make millions off of consumers.

I attempted to contact their corporate office to no avail. They have my money and no longer care about my family or my complaints. From speaking with the last supervisor, my XBOX 360 will again be replaced (when they get around to it) with another defective, refurbished XBOX 360, AND my warranty is getting ready to run out and can't be renewed. In my opinion, Microsoft Corporation should send me a NEW XBOX 360 and should have done that in time for Christmas. It is very interesting that they have no numbers available on their website to voice complaints about their company. I guess when you have their kind of money, they feel like they don't have to answer to anyone.

Financially I refuse to purchase another new XBOX 360 for next week, and it is not right--they almost want you to do that so that your children's holiday isn't ruined. I spent $500 for the system (bundle) and twice that for the games we have, but most importantly the stress they cause everyone is immeasurable. Someone needs to be held responsible and understand the majority of people do not have the money to be throwing away like this.

Brian of Tampa FL (12/19/07)
I am now returning my 3rd xbox 360 premium. The first one lasted 10 months, then got the 3 red lights, and was replaced by Service Center with a different Serial numbered unit. That one lasted a month and also got the 3 red lights. That one was returned to last one day. Now it has no video output. Despite trying a 2nd AV cable. It too resulted in the same absence of video.

Brad of Camarillo CA (12/19/07)
I purchased my first XBox360 in December 2005. It failed in July 2006 with the 3 red lights error message. I paid $140 to get it fixed, and it took two weeks to get it back. I also purchased the extended warranty. The second XBox360 has now also failed. The screen freezes up. They want another $99 to fix this one and state that the extended warranty is expired This is unacceptable.

Economic damages - paid $400 for the original and $140 for the repair, $60 for the extended warranty. I have thus spent $600 for a product that doesn't work, and they want more money.

Jennifer of West Des Moines IA (12/16/07)
Our XBox 360 crashed three weeks before Christmas. We were told it would have to be sent in. We are hoping that it would be back in time for Christmas when our son opens all of his XBOX related presents. We are on day six of waiting for the box to send it back to Microsoft and holding little hope that the system will be returned to us by Christmas. I think Microsoft should face a lawsuit and be forced to recall all of the 360s as I was in line at the Video Store the night it broke and heard three other people discussing the same problem with their units. Obviously, they have a problem and they are only using a band aid to repair it. Our friend is sending his in for the second time.

Microsoft is ruining my son's Christmas!

Norman of Pataskala OH (12/15/07)
Seven months into owning an X-box 360, it stopped working (black screen and 3 flashing red lights), shortly after installing the console-provided-update to play Call of Duty 4. After checking the forums online describing possible fixes for the problem, we took the case off for ventilation. That was pointless; it fixed nothing. Afterwards I called the x-box 360 support line and found out that I am now void of warranty for opening the case and am out $500 for a system that couldn't even manage to last a year.

It is now a $499.00 used paper weight.

Rex of Cape Girardeau MO (12/14/07)
I purchased a Microsoft Xbox 360 and the thing was flawed at launch. It would consistantly lockup/freeze. Today the system completely quit working and flashed 3 red lights. Microsoft has admitted the fault yet will not replace the system. They request it be repaired with it's same flaws and new apoxy applied to the motherboard. The original batch of 360s had too hot of a processor and x-clamps which cause the motherboard solder joints to come loose. Multiple websites have confirmed this issue and Microsoft even changed the design of the hardware. I request my console be replaced as quickly as possible to avoid further legal issues.

Robert of Kentwood MI (12/14/07)
The xbox freezes up and makes lines on the T.V and it's just about a year old. Now it won't work and I am out $500.00, thanks Microsoft.

Peggy of Cold Sprnig KY (12/13/07)
My son had two Madden '08 ($60.00) games quit working mid-game. When we took it to Game Stop they told us the disk had cracked. We called Microsoft and they told us they would only be able to replace it with one of their games (which are not even comparable). They would not give us any kind of reimbursement for the games. After Googling the problem, I found out that XBox 360 overheats and causes cracking of the disks. John Matarese from WCPO News in Cincinnati did several stories and told me to contact Microsoft and file a report with the Attorney General.

Leanne of Mission Hills KS (12/13/07)
The Xbox 360, played in the horizontal position (and why do the faceplates indicate it should be upright?) on a stable surface has destroyed (with a scoring in a circular pattern) the Halo 3 game disk. My son is now afraid to use the system on other games. Microsoft support denies culpability.

Halo 3 game unplayable. Microsoft wants $20.00 to replace it. Afraid to use the system to play other games.

Ignacio of Long Beach CA (12/12/07)
This is my 4th XBOX and my 2nd it three weeks. They keep passing me along to other people and never have a answer. I have owned this console for one year and for three months of that year it has been in the repair process.

C. of Plano TX (12/11/07)
We bought an xbox 360 less than an year ago. It had red rings two months ago. We sent it to Microsoft and received a new xbox 360 replacement on 11/20/07. It had the red rings AGAIN yesterday. If we send it back to Microsoft the new one will not come until next year. We had bought new xbox360 games for Christmas for kids. They will not have a console to play the games. I am so disgusted with Microsoft and the XBOX360. We have other electronics in the house, but nothing has broken as quickly as XBOX360.

Michael of Valley Stream NY (12/10/07)
I purchased an XBOX 360 and the service contract warrenty for the unit. I bought my original 2 years ago, but in last year I am up to 6 xbox 360's. They keep breaking and xbox 360 keeps sending me new replacment units that keep breaking. I just sent up my last xbox 360 unit 3 weeks ago to be fixed and they sent me a replacment unit which I just recieved 12/7/07. I took it out of the box and plugged it in and this unit was broken and had the same problem that I sent my unit in this time and every other time with (problem being 3 red lights that doesn't allow the system to work). Now I have to go through this process all over again. This system is not cheap. I feel if they can not provide a professional service then they should not be able sell this product anymore. I am at the point now that I want a new xbox 360 unit not a refurbished one. They keep sending me used ones they fixed but none of these are fixed properly because they keep breaking. It is pretty sad when you can go into a UPS drop off center and just from the size of the box and with out even reading the address, they can tell you that you have a broken xbox 360 being sent back for repairs and that they have another 5 in the back room waiting to be pick up. I just want what I paid for- a new unit that works.

Ilian of Los Angeles CA (12/10/07)
I've been a fan of the xbox 360 for a long time now, but with it's failure rate, it makes it absolutely impossible to enjoy it, and we're just getting ripped off. I'm on my 3rd console now, and I am VERY disappointed with Microsoft. I can't believe a multi billion company with highly sophisitcated labs, can let such things happen. I'm never buying any product that has anything to do with Microsoft, EVER again..

I have morale damage, spent so much money on repairs and new consoles, only to keep getting ripped off by them.