Complain about a product or service

XM Satellite Radio

william of MIAMI SPRINGS, FL November 10, 2009

I was prepaid for service for one year and started to get invoices for premium services that my radio never had. They agreed that this service was nerver on my radio and agreed to get back to me only to cut my service on 11/09/09.Thetill owe me threhs of prepaid service, and a supervisor never got back to me as promised.

Mark of Beaverton, OR November 7, 2009

I was no longer using my XM Satellite Radio, so I tried to cancel my service. You can easily sign up for service on their website, but they have purposely left off an area to cancel your service via the website. This is clearly unethical. So, in order to cancel, I emailed them. I received a reply that they received my cancellation notice, but instead of canceling the service, they tried to upsell me and offer me reduced fees. Then when my credit card statement came, I saw that they went ahead and charged me without my permission. So then I tried to call them. Again, it was a barrage of questions and upselling techniques, rather than cancelling my service. When I finally refused to answer any more questions, they refused to cancel my service. Now I'm trying to deal with via the credit card company, but XM has sent them a letter saying that I never sent them a request to cancel, which is just a straight up lie. I would be happy to be a part of any class action lawsuit against this company for their anti-consumer practices.

clay of Laughlin, NV November 5, 2009

After mailing back the XM RADIO to New Jersey and being told I would receive a refund I was informed today they they would keep the radio and NOT REFUND NOR RETURN THE RADIO TO ME b/c theres NOTHING wrong with it.... There arguement is the fine line on there web site says to call before hand for a cancelation number and since I didnt and mailed it back before I called they dont need to return it or my cash. Though they DID sign for it through UPS to receive it without authorization even though they could have easily refused it... but then they wouldn't have my money AND the radio too...

After being placed on hold way too long - too many times as I was passed from one to another each trying to pretend I was mixed up... like- they wouldnt admit they had rec'd the radio until I told them I had the tracking number through UPS and they signed to receive it... Also try calling to reach customer service on many of these companies.... There phone reps are all foreigners so you can barely understand them. Also learned they do NOT answer your emails when they owe you something. Nothing descent or moral about a company that is satisfied when they have totally ripped off their customer...

BEFORE YOU PURCHASE this radio - The reason I finally returned it is because I couldnt get some simple questions answered concerning it. Like "Can you listen to the live radio without it being plugged into a car lighter or your pc?" They parrot their site= Listen to radio anywhere anytime - I'm assuming you cant listen live without it plugged into the pc or the car lighter and the radio records music and thats the reason they state this since no matter how many times i asked they REFUSED to give me a YES or NO answer.

Donald of Orange, CA November 4, 2009

Tried to cancel three times. Here is the online response to XM. Submitted today. We called three times to cancel. My wife told the representative in June that she wanted to cancel after deceiving price adjustments, she was told not to pay and the service would be discontinue on the Expiration date. I called twice on October 02, 2009 to cancel, both times the representatives hung up after a long wait. XM continued the service after the expiration date without approval, I do not owe anything. I would like to communicate with the Management in regards to the deceiving business practices.

I called the number that states cancellation only to wait and then I was transferred to a different department (on hold) for over an hour. This was last night. Last month I told both representatives to cancel the account, they both hung up, again after an outrageous wait. I'm sure they would have billed the credit card again, however I changed cards. This company is using deceiving business practices and the FCC should pull their license to operate.

What options do I have and if I pay the remaining balance 15.14 should I use a check. The money isn't the issue here.

Dolores of Glen Gardner, NJ November 3, 2009

After I bought my car with the three month free trial I was contacted for an additional 3 months for 22.00. I authorized this back in July. I received my credit card statement with a charge of 175.74 for a year subscription which I did not authorize. After being left on hold for 1/2 hour, without anyone getting on the line, simply courtesy, the first time I called and then when I hung up and called back the office was closed (not five minutes after I was left on hold). Called again today and after being left on hold and for another 15 minutes finally got someone and it took about 3 minutes to take care of, hopefully, they claimed I would be credited in 7-10 business days. Alert your credit card company immediately if you want to dispute it. From what I am reading on this site and others I am not the first this has happened to. Oh, and let me not forget that I had to continually give the same information, do they not use technology?

Neil of Fruita, CO November 3, 2009

They charged my credit card without my permission. I renewed after my initial free 3 months was to expire with the purchase of my vehicle, but I didn't give them permission to continually charge on my credit card. I haven't contacted them yet, but plan on it.

Gayle of Las Vegas, NV October 29, 2009

I paid 77 for a one year contract and they took the money. Some idiot put me on a quarterly billing so I got a bill 3 months later with a credit and the balance. I have tried since May to have them fix it. Each person you talk to is dumber than the next. All said they understood and fixed it. When I got the latest bill after mistakenly paying the first quarterly bill, I realized what happened.

I called and after 2 hours on the phone- almost one hour on hold going up the dummy chain, I got annoyed and told them to send me to cancellations. This ^*& tells me to prove it and I told him to cancel my account and my second account as well. I am now going to send the morons their proof and demand my service and then some.

pat of homer Glen, IL October 26, 2009

How do I effectively fight an unfair collections claim? I have tried numerous times to cancel XM Radio. I have been using their service since 2005. I always renewed my yearly contract. I kept a credit card on file. In 2006 I bought 3 additional radios for family. In 2008 I choose to only renew my radio and cancelled the others. I requested that xm only charge renewal for the original radio. They charged me for all of them. I could not remove my credit card from the account when I went to my profile. I cancelled that card and called them and told them I would not renew for 2009. They were going to cancel my service on the spot. I told them I deserved the rest of my contracted service and they could cancel me at the end of my term. they said they could not do that but they could give me 3 months free. I said OK.

At the end of that period I received a bill. I called and told them that was a free period since they over charged my credit card. They continued my "free period". I removed my radio and ignored their letters since they always had the same response. I kept getting bills for approximately 25 and requests for my credit card. They told me they were inactivating my account. Then they sent me 2 letters. One asking me to give a credit card the other telling me they were sending me to collections.

I called again and asked them how could they send me to collections for 93.91 when I never renewed. They said when I renewed for 1 year there was some fine print that claimed I would pay a deactivation fee if I didn't remain a client for 2 years. Never mind I was a client since 2005. I told them there was no why I would pay that bill. I realize that is a small amount to ruin my credit rating over. I think they count on that. I feel I am being shaken down. I have unfortunately thrown away all the letters i received. I couldn't imagine they were going to do this. I thought they were just bugging me to resubscribe. What choices do I have? Thank you.

Eric of Escondido, CA October 26, 2009

My annual subscription ran out and I did nothing to renew it. I received several phone calls from a computer voice telling me my subscrition ran out but never listened to the message. Then I received my first piece of paper from XM Radio telling me I have to pay for the automatic renewal. I never agreed to any automatic renewal.

I called XM to tell them I didn't renew and they told me I owe them 20.59 a month reqardless based on the automatic renewal. Is there a class action suit I can become part of? This is un American. Is there something that can be done to get them to stop billing me? So far they have charged me 20.59 which I have refused to pay and they said they will continue to charge me every month.

Carolyn of Port Orange, FL October 23, 2009

I have had XM radio since I purchased my car several years ago,2007.I have continued to renew the subscription since. My current subscription/agreement was set to run out Dec.2009. In Oct I received a 51.12 charge on my credit card from them. I called XM Radio right away and they told me because my other subscriptions for my other radios had run out that I must now pay 50.12 more to keep this radio till December of 2009 when this service runs out.

When I renewed the service for this car in 2008, I pay for the full year at that time. I was never told I would have to pay anything more than the 98.89 that I agreed to. After calling XM Radio they told me they would refund 41.97 of the 50.12 they charged me. I told them they should refund me the entire 50.12 they took from my credit card along with the unused portion of my radio service since they cancled it that very moment.

So now I have no radio service for the next 2 months, that I already pay for, plus they kept 8.15 that should not have been billed on my credit card. I think This company should have to put their contracts in writing and send them to the consumer. I think they need to notify if there is a change in billing prior to finding it out on a credit card statement. Please warn other consumers against this company. It may not seem like alot of money but if they do this to all their customers it could be millions of dollars. Thankfully I did not suffer in economic damages myself but many others could find their credit card accounts over limit by XM's billing practices.

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