Complain about a product or service

Zenith/LG Large-Screen TVs

Wade of Reno NV (2/2/07):
In November 2003 after significant research, I purchased a Zenith model D52WLCD Television. I have been very happy with the purchase until recently. The television began having an issue with the screen display. A large blue streak appeared in the upper left hand corner. It has grown progressively larger. I contacted the service provider here in my area, and have been informed that this issue is present in many of these models sold in 2003.

The repair cost is over sixteen hundred dollars. The original purchase price of the television was just twenty-three hundred dollars. After extensive research regarding this issue, it has come to my attention that many other individuals that have purchased this product are having the same problem. I would think that in the interest of protecting the reputation of your company you would address this issue with your customers.

Many individuals that purchased this model have all suffered the same problem, after the same time frame of use. I have copied and pasted some of the complaints that are posted on-line. There is significant documentation available that infers that Zenith sold a defective product.

Noel of FORT COLLINS, CO October 31, 2009

On july 2006 I bought a 50 inch zenith plasma Z50PX20A tv from circuit city. I did not bought any extra warranty because the sales man told me that that model would last at least 4 years. Well 11 months latter the strange pop sounds and days latter the big popping sound and there wasn't any sound or picture. Call zenith and they gave me a order number to replace the board , those repair people from my home town were rude just like the characters from the horror movie the texas chain massacre! After 1 month of horror it took the repair man 10 minutes to fix it then left. Exactly 10 months latter the same problem again I did not bought any warranty because it was too expensive 250 dollars for two years , besides I want to trust the damn tv. Then after the second burn I have to put it in the storage room abandon for now there goes my almost 3,000 dollars

Chris of Winfield, WV October 30, 2009

Purchased a Zenith 50" Plasma, model number Z50PX2D. Set worked great then a few months after the warrenty expired the screen went out after a loud pop. After much research on the net I have found NUMEROUS people have the same issue with the same product. I have contacted LG and they say they haven't heard of this problem. I paid 3200 for the TV, I would like to see something done about a recall, class action, or repair. Thank you for your time. I have been taken advantage of by LG through purchasing a faulty product. I am now out 3200.

Andrea of Springfield, PA October 24, 2009

I purchased a 50" plasma (Z50PX2D) in August 2006. In August 2008, a "pop" occurred and the tv screen went black - sound was fine. I called Zenith/LG and surprisingly, the fixed the TV for me at no cost (though it took 2 weeks) on August 11, 2008. Here I am on 10/24/09, and the same issue has occurred. I called Zenith/LG today and asked why this keeps happening and was it a known issue. The representative told me "absolutely it is not a known issue."

I searched the internet for an idea and found there are hundreds of people in the same boat as me with a 3000 TV set, three years old or less that has malfunctioned once and even more due to what is obviously a very common problem!! A computer for 400-700 with viruses and spyware lasts longer than this and someone needs to intervene.

Last year, when LG fixed my plasma for me I assumed it was to show good faith in the hopes I would purchase an LG product down the road. I did NOT anticipate the road to be a year later. I WILL NEVER PURCHASE AN LG PRODUCT AGAIN AFTER READING THESE STORIES OF SIMILAR CONSUMER ABUSE. Twice within 3 years my 3000 Zenith/LG plasma TV is nonfunctional.

Dan of Long Beach, CA October 15, 2009

Please Note: From herein, any references made to Zenith is made to both Zenith and LG (Owners of the Zenith label).

I purchased my 42" EDTV Dec 2005 and within the first 10 month my Y-Sustain board failed, and the replacement part (1), was covered under warranty. Approx 8 months later, the Z-Sustain board failed. The unit was no longer under warranty and Zenith refused to fix it. My research has found that during the warranty period, Zenith knew of the board(s) and their failure issues, but failed to be proactive and perform a complete replacement of both Sustain Amp/Supply boards, in addition to a daughter controller board during the warranty period/service call, and just left customers hanging.

I own a 25+ year old 10" B/W Sony Television that still works fine. I spent in upwards of 1900 dollars on this unit and have experience (as many have) two failures in short of 2 years time. For a unit to cost this much and have a failure rate of this percentage, Zenith did not give warning or notification on the outside of the product box to the effect that the unit was designed for obsolescence within a set period of time. In this case less than two years. Ultimately, Zenith may have planned for this obsolescence with the intent that they will benefit from either 1) Consumer paid repairs once the warranty expired, and/or 2) An increase in sales of warranty extensions. The failure of this unit is unacceptable and Zenith has not only defrauded the consumer with the wide spread failure of these plasma units, along with the lack of responsibility in issuing repair notices, but has also created an unnecessary hazardous waste on our eco system with those units being force into recycling ahead of there time.

Zenith should: 1) For those units not in possession... Refund at least 1/2 of the purchase cost of the unit to consumers. 2) For those units still in possession... repair all units, and to include a minimum 2 year warranty thereafter. 3) In lieu of 1 or 2, offer a replacement of equal size and value along with a minimum 2 year warranty. Additionally, Zenith should be fined for the excessive e-waist produced based on their lack of responsibility, knowing very well they had major failures of their plasma's, and made no attempt to correct the wide spread problems, much less stand behind their largely advertised commitment toward product dependability and service. Rather, they did nothing to back those consumers who had spent hard earn dollars, nor, prevent the unnecessary waist of such massive failures of such units being forced into early e-waist.

milton of fort mill, SC October 9, 2009

Large 50 inch Z50P3 plasma tv. Just as everyone has said loud pop and black screen and sound only. It did happen once under warranty, was assured that it was rare and it would happen again. Sorry me for believing that. Let me know when the class action goes forth.

David of San Antonio, TX October 7, 2009

I use to have a Zenith Z50px2d Plasma 50'' t.v. but the picture went out and theres only audio. There was making a popping noise before the t.v went out. Right now there is multiple complaints on this product with the same circuit boards. Right now there is a class action lawsuit and i reccomend we speed the process.

Kim of Murphys, CA October 2, 2009

Bought Zenith Z50PX2D Plaxma TV from CompUSA on 2/19/06 for 2800. Have receipt. Yesterday, 2 large popping sounds and smoke smell. No more images on screen, unplugged TV. Called Zenith customer service today. Gave purchase info and serial #. Was assigned case number and asked to fax receipt, which I have done. Told that my 'case' would be reviewed and I would be contacted. I am hoping that all the previous complaints from other consumers has brought Zenith to attention on this matter.

Katie of Johnstown, CO September 29, 2009

We purchased a 50" Zenith plasma tv in April 2006 from Ciruit City (model Z50PX2D). It has "popped" twice in the last 3 years. After 12 months (April 2007), the loud pop occurred, resulting in loss of screen and sound. It was repaired after 3 months in the shop.

In Sept. 2009, the pop happened again for a loss of picture. Zenith refuses to accept responsibility for this defective product and will not assist in repairing it once again. Very dissatisfied! Loss of approximately 3000 for the purchase, and additional costs for HD satellite services that were not in use in 2007 and now, in 2009 - about 500. Will have to replace the tv. for at least 1500.

Byron of Mandeville, LA September 23, 2009

I bought the dreaded 50 inch Zenith Plasma with the popper inside. I bought it in January 2006 and it popped in September 2009. I guess I'm lucky it lasted this long after reading about others on the net having the same problem. It is obviously a defect in this product and Zenith/LG should repair/refund the cost of a comparible set.

John of Port St. Lucie, FL September 10, 2009

I purchased my Zenith Z50px2d plasma 50" television in Jan of 06. Within 16 months, I heard what has been described as the pop of death. I called Zenith and was told I was too far out of warranty for them to do anything about this. So I went ahead and paid almost 800.00 to have the set repaired. Yesterday, 09/09/09 the same pop and now the set is dead again. Just about another 16 months to date. I will not have the set repaired for another 800.00. This has been a faulty set and something should be done.

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