Complain about a product or service

Zenith/LG Large-Screen TVs

Wade of Reno NV (2/2/07):
In November 2003 after significant research, I purchased a Zenith model D52WLCD Television. I have been very happy with the purchase until recently. The television began having an issue with the screen display. A large blue streak appeared in the upper left hand corner. It has grown progressively larger. I contacted the service provider here in my area, and have been informed that this issue is present in many of these models sold in 2003.

The repair cost is over sixteen hundred dollars. The original purchase price of the television was just twenty-three hundred dollars. After extensive research regarding this issue, it has come to my attention that many other individuals that have purchased this product are having the same problem. I would think that in the interest of protecting the reputation of your company you would address this issue with your customers.

Many individuals that purchased this model have all suffered the same problem, after the same time frame of use. I have copied and pasted some of the complaints that are posted on-line. There is significant documentation available that infers that Zenith sold a defective product.

Jacqueline of Roseville, CA March 26, 2007

Jacqueline of Roseville CA (03/26/07)
I purchased a 52 Zenith LCD TV in August 2005 and it has developed a large yellow spot covering most of the center of the screen. In the two hours I have been looking for information online and trying to get help from Zenith (they didn't help b/c the product is past the 1 year warranty) I have found HUNDREDS of others with the same problem on large Zenith TV's.

Gary of Hercules, CA April 6, 2005

Gary of Hercules CA (04/06/05)
I have a recalled 56 Zenith Big Screen TV. I have been in email contact with the Zenith Recall representative Bill H since 10/2004. He has sent TV technicians from Precision TV in Pleasnt Hill, CA to diagnose the TV twice. He also said he would pay for the parts needed but not the labor. The TV did exactly what the recall was issued for; it began to smoke then quit working. The last visit from the TV technicians was over two months ago. At that time, Pete from Precision TV said he would order the needed parts and return to install them.

A week ago Monday on March 28,2005, I emailed Bill H again to inform him the repair still had not been completed. Mr. Hoebbel returned my email telling me he was no longer the day to day operational person for recalled TV's and referred my case to Nsimba V who hasn't yet conveyed anything to me not even a correspondence.

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