Ace Hardware Reviews

I want to share my experience with Ace Hardware (Store #03302). I purchased a Toro 22” Self-Propelled Lawn Mower on March 9, 2026, for $459. Unfortunately, when I first used it on March 19, I had trouble getting it started. After multiple failed attempts and even troubleshooting using YouTube, I finally got it running—but the experience left me frustrated and regretting my purchase. I contacted the store and spoke with the manager, Julie, who was incredibly understanding and supportive. She immediately offered a solution and asked me to bring the mower in so they could have another one assembled and ready for me.

I had the pleasure of meeting Shannon today (Happy Birthday). She is the absolute best. Knew where everything was located, knew exactly what I needed. All the while with a smile. You have a treasure, don’t lose her.

ACE hardware has the best employees bar none. They are locally owned and in every store, the employees are amazingly helpful, kind and they seem glad to be there. Today I went to the ACE off Durant and I was helped by James. I was looking to match a tint to stain a deck. He had a lot of information and looked for the correct color chart. First he looked in the drawers under the paints. He then brought two large sample boards from the back. I think I took up about 15 minutes of his time. He was busy answering the phone and was also helping someone else and yet, gave everyone equal attention. I then asked where the lights were and as I was walking, he joined me.

In follow up to my automobile fob.... I returned to Ace Hardware in Debary, Fl to try to get the fob in full working order in my car. The employee who assisted me was very diligent and was unable to get the new fob totally operable in my car. Therefore, I received a refund. Thank you to all who assisted me in this matter. Jerry, I'm glad you are feeling better. Ace IS the place. Thanks again to all.

I did an online order with Ace Hardware $77 on the 14th. I canceled the order on the 16th on the 19th. They took money out of my account for the order. Now today’s the 28th and I still don’t have my money back. They’re telling me 7 to 10 days to get it back!! Just no excuses for this!!

I bought a Toro lawnmower. Delivered 5/13/26. Haven't been able to use it. Keeps stalling and dying. After spending $500, all Ace will do is tell me to find a dealer after selling me a product that is defective.

This Crestline Ace hardware, by far has the rudest, snotty staff. Clerk, (**) is snotty, curt and disrespectful. I thought first time dealing would chalk up to maybe she is having a bad day. But this behaviour is repetitive with her. Being a tight small community Crestline, local store should show more respect to their locals. This store does just the opposite. In addition, they lack knowledge of their inventory and their prices are far above the norm of other Ace stores.

What can I say? Yet another store gives bad service, no communication and —no apology. Just suck no it up. Ordered a Dewalt tool and shield..Of course they took payment. Promised delivery in 5/15-16 but today 5/17 Andria (clearly not in the US) told me, "Oh yes the store (????) will get it on the 19th and call them," WHAT, CALL WHO….No communication, no apology and I have absolutely no idea if and when my paid for item will arrive. STRONGLY URGE TO NOT PURCHASE ON THEIR WEB SITE. Profoundly incompetence with arrogance as a sauce.

I normally don’t do reviews but this instance really bothered me and I feel I should. I was going to go to Home Depot to get a truckload of lumber but thought I’d give the local ACE a chance. I called ACE and talked to a young man to see if they could match the price. He said it should not be a problem and checked with another lady there and confirmed. They did not have the complete order in stock so he said they would have it there in a few days. I asked if they could deliver local and he also said no problem and they could do that. I asked if I needed to pay and he said no. They would get that when they get them in. I seen the manager David the next day outside ACE so I stopped to confirm the order and delivery. He indicated it should not be a problem but seem a little concerned about the price but said he should be able to do it. I again asked to pay but he said no.

Ace has implemented an AI based customer service approach that doesn't respond to a simple inquiry like "Requesting an order's status"... only response rendered is "we have your order"? However, my request was based upon a website confirmed purchase that was to be picked up at my local store. No data given in responses, instead a "ask another question". Thus, Ace like many other anti-customer corporations are destined to the "dung heap" of free market capitalism. If I was an investor I would organize a coalition to replace their CEO with one that embraces customer's right of sovereignty... as per Adam Smith's theological treatise (Wealth of Nations) that became our "civil religion's bible."