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ADT Security Systems

ADT Security • About ADT • Consumer Complaints • Military clause

Mitch of Oklahoma City OK (09/13/08)
After reading numerous complaints, I realized ADT has become just another scam company. I have had their service for 11 years and moved to a new house. I asked them to continue service at the old house and add the new until the old house sold. They have messed up the accounts so bad by setting one up in my wife's name, one in mine and applying the payments to the wrong accounts that I told them to cancel service after August 31, 08.

Now they say I have signed a 2 yr agreement, which I was unaware of. Is there a class action lawsuit currently in the works? Thank you. They are attempting to bill me for 75% of a 2 year contract, minus 3 months, or 358.15.

Mitch of Oklahoma City, OK September 13, 2008

Mitch of Oklahoma City OK (09/13/08)
After reading numerous complaints, I realized ADT has become just another scam company. I have had there service for 11 years and moved to a new house. I asked them to continue service at the old house and add the new until the old house sold.

They have messed up the accounts so bad by setting one up in my wife's name, one in mine and applying the payments to the wrong accounts that I told them to cancel service after August 31, 08. Now they say I have signed a 2 yr agreement, which I was unaware of. Is there a class action lawsuit currently in the works? Thank you.

They are attempting to bill me for 75% of a 2 year contract, minus 3 months, or 358.15.

Yolanda of Albuquerque, NM September 11, 2008

Yolanda of Albuquerque NM (09/11/08)
Because I was moving, I called ADT billing office to inform them that I was moving. They told me that I had to write a letter to discontinue service and that someone will come to pick up the equiptment. Well they did pick up the equiptment but I just found out by my bank that they have still been billing me since September of 2007.

It's now September 2008. Because we have moved. I had some friends there at the house to wait for ADT. They will testify to this. All ADT said that they could do is go back to June of 08 to reimburse us. This was a manager Mrs Herndon that I spoke with. Thank you

When they pulled the Box from the wall, they damaged the wall and some of the celling.

Jestine of Monroe, MI September 11, 2008

Jestine of Monroe MI (09/11/08)
I will never again in my life be an ADT Customer. Here is so why ADT sold us a Survelliance system for our Gas Station for 7000.00. This included a monitor, a dvr and 4 cameras with some other acceroies and labor to install. In about 6 months the monitor died, they could not repair tech came and told it is dead and charged us for the visit. We decided not to go again with ADT and shopped around for the monitor. We soon learnt that the only compatible monitor we could get was from ADT. So we had to go back to them. Then the DVR stopped working, the tech came and told that it was bad. I tried a bunch of things and got it to work,

This again worked for about 6 months and then stopped working, I tried all my efforts but could not get it started. This time again we called them, they told that the DVR is bad and took it for repair, after which they dis-appeared. not sure if they still have it or they resold it else where, when we call they keep transferring us to different depts and we cannot get thru for a good answer. Its been six months now and we still don't have the DVR they took for repair nor do we have any status. I am disgusted with their service.

1. ADT systems are priced outrageously high. You can get good survellance system from costco etc. Also, ADT systems are made differently so you have to replace anything you want to only thru them for high prices. 2. ADT charges outrageously high prices for sending techs out. These techs are also not trained properly, you will know more than them. 3. If you call for a trouble, you spend a lot of time on the phone with CS with no goood answer.

We did not have any recording when there was a robbery. Lots of time wasted with customer service who never calls back even if you tell that you will be making consumer compplaints. They just don't care. The 9000.00 we spent for the system and tech time was all of a waste since it worked only 40% of the time.

James of Peconic, NY September 5, 2008

James of Peconic NY (09/05/08)
I have requested over and over that my name and number be placed on their Do Not Call list. I inquired about their services and all they wanted to do is sign me up on the phone. They refused to do a site visit. For a security company, I could not believe it and said, I am no longer interested. But, they continue to call over and over again from every call center in the country. Just now, I called them again requesting that this be resolved. We shall see. ADT should not be allowed to agressively ignore and continue to solicit someone over and over again. There has to be some protection. They continue to assure me that I am off their list. We shall only hope. Just want to know what I can do next.

Loss of time.

B of Butler, KY September 4, 2008

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