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B of Butler KY (09/04/08)
Had ADT installed, the glass breakage detector goes off when we open our kitchen cabinets or use our ice maker. So, the glass breakage detector has to be bypassed constantly. The installation staff came out and adjusted the frequency of the glass breakage detector and it is still not working correctly. I called the sales rep and left messages to no avail. Next, I called the 800 number and was told to call back during business hours. Then, I called during business hours and asked to speak to the district manager, the operator connected me and I left a voice mail.
Still, I haven't heard from anyone. I am paying for a service that is not working properly and have not been able to contact anyone to help me resolve this issue. My next action after this will be to send everyone I know an email regarding this poor customer service. Perhaps, if enough people boycott this company maybe they will be forced to improve their customer service.
Deborah of Suisun City, CA September 4, 2008
Deborah of Suisun City CA (09/04/08)
They put in an ADT security system in my home last Wednesday. The technician who installed it broke a phone wire. The second technician who activated the system last night fixed the wire and the system works, but now our computer won't turn on. It just beeps. It's a 1200.00 computer.
I just called ADT and spoke with a Charles. A new technician comes out each time something needs to be done. He said he would call me back today, but as far as I'm concerned, this situation should never have happened. It should have been installed and activated correctly without breaking anything in my household with one technician visit. I also found out that they are not with the BBB and the rating they have with them is unsatisfactory. What do I do now!!!!!!!!!!
Our computer doesn't work. Michael of Altadena, CA September 3, 2008
Michael of Altadena CA (09/03/08)
My initial experience getting the system set up was not good, but we got past that. Some months later we changed from a land phone line to Vonage. ADT is not compatible with Vonage. My choices were to spend more money on a different phone vendor, or spend more money on a piece of equipment that uses cell phone technology. I opted for the cell phone. We've had two tech out to the house and the system is still not back on line. It happens, not a problem.
My complaint is with Customer Service, which is almost non existant. When I called the toll free number I have for ADT I got the National Monitoring Center. They explained that my problem is with the local sub-contractor office in Pasadena. Apparently National and Local Pasadena don't get along very well because each says the problem I'm experiencing is with the other.
The Manager I talked to at National said I needed to talk to the local office, and if I'm unhappy with ADT and want to cancel, then I need to talk to yet another department. In other words, he was not at all helpful. I called the local vendor three times. Their solution to customer service is simply to not answer the phone or return calls.
The bottom line is that I paid for a system that doesn't work, I'm paying for monitoring that doesn't work, and I can't get anyone at ADT to take responsibility to get it fixed. Ernestine of Peoria, AZ August 27, 2008
Ernestine of Peoria AZ (08/27/08)
My daughter has had ADT for 8 years in OK. She wanted us to have them we were not to keen on it at first.I checked the computer and called Mr. B he was pleasant and informative and said if I had problems I could call him. Victor came out installed ADT on 08/11/08 between 12:00 and 1:00 in the afternoon. He did not have the two ADT signs said someone had stolen his signs! that we were promised as part of package but said they would be sent!!
I called Mr.B on 08/18/08 @1:58 he said we would get signs to us by Thur or Fri. I called Mr. B on 08/22/08 @4:35 left message he never called me back. I called Mr B on 08/26/08 @ 2:31 no return call and it is TWO weeks today since we had system installed and still NO SIGNS I could have gone with another security company that would have been more reliable. Those signs are to be placed in ones yard to show you have a system.
We don't want to have to go to out local TV station and I will write a letter to the BBB they accepted my check and cashed it but we have not gotten what we were promised and we are very, very upset about it!!! this is why people are going out of business because you cannot depend on them to follow through. We will not renew our contract and will not recommend ADT to anyone but we certainly expect to get our two ADT signs that we paid for!!!!
Aggravation because ADT did not do what they promised!!!! Did not follow through as we did when we gave them our check in good faith and expected the same from what we thought was a reliable company!! Now they are avoiding our calls!! Sprague of Newport, RI August 18, 2008
Sprague of Newport RI (08/18/08)
A year ago had alarm system installed. For some reason the piggybacked it onto the company next door. When I set my alarm it disturbed their phones and vice versa. When they set their alarm it set MY alarm! Worse, when they disarmed their alarm it disarmed my alarm.
Then ADT called and said they could pull a license form City hall for the system as my store addressed wasn't on their books. Over a year ago I asked them to cancel the service. Very long story short, after approx 15 phone unreturned calls to them and a year later they had a lawyer call and string arm me threatening courts, credit rating etc unless I paid a 1,000 bill for a system that never worked.
I gave in and paid. Not once did anyone from ADT EVER return my calls. Not once did they send anyone out. Spent over 1,000 on a system that never worked. Gregory of Tampa, FL August 8, 2008
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