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Gregory of Tampa FL (08/08/08)
Have had service with them for many years (including the maintenance contract). The techs are very professional. However the service contract is useless if the system develops a major problem. they pick and choose what will be covered. I had the main panle fail and since the system was no longer made I was told I would have to purchase an entire new sytem at my cost, plus sign a multi-year contract. Buyer Beware!
Fortunately I did not have a multi year contract, so I was able to cancel without a major financial penalty. Angela of Elmira, NY August 5, 2008
Angela of Elmira NY (08/05/08)
I canceled a ADT Home Security a while ago it was either installed in 2001 or 2008 also I had a few problems with my checking account so I closed it and now today 08/05/08. I receive a call from a Company name SOS never heard of them telling me. I owe ADT like 1000 and something from a broken contract which I told them back then to release me from the contract and the person that came to my house at the time told me. I could do that if. I so wished
but the problem I'm having with the situation is that it is now 2008 and you waited over 7 years and now you're asking me for some money and a month ago got mail from ADT wanting me to get ADT again and I know this isn't right no letter no nothing and now 2008 requesting money and I'm not forsure if that is even what I owe them I also ask this man from SOS not to call me again at work and wanted me to send him something stating where. I guess I will need to call Cumo's office to see if they can do this why now ? I want to know what my choices are with this situation and another thing I thought they couldnt bother with you after 7 or 8 years it should be written off
Only thing I was told they could work something out with me or they will handle it there way Stephen of Sw 51st, FL August 1, 2008
Stephen of Sw 51st FL (08/01/08)
I own ADT equipment and no longer need montly service. I now have equipment problems have tried to fined service and unable to do so. Local ADT vendor will only send equip for repair if I pay 100.00 to them to pick it up. Repair company will not except any exuipment from other indivuals except ADT. I ask if I could drop it off, ADT said yes and still charge 100.00. Joyce of San Mateo, CA July 31, 2008
Joyce of San Mateo CA (07/31/08)
I had a surge from PG&E go thru my aunt's home that I was living in and fried every electronic appliance... Including the ADT alarm system. So, finally I called them to get a quotation for a new system so that I can claim PG&E.. The guy came out and told me the system would be 518 and gave me a quotation, which I stupidly signed, never read the back where it states that it was a 2 year contract.. I was also informed that service won't be activated until after the system is installed and if I call in to activate the service.. After they installed the system and I was charged the 518. I just never ever heard anything, never saw a bill and just assumed I haven't had service.
7 months later, new tenants who bought the house 4 months ago inform me that the system is still under my name and that I need to call in to cancel it. I was surprised, I called and I have spoken to 5 different representatives.. the last was a manager that informed me, this is a business we can't waive the 450 termination fee since u signed the contract. I was so inflamed and mad. Finally I got a hold of the contract from the real estate agent and sure enough, nothing was stated on the front portion, but all the fine print filling up a full page about a 2 year contract and how there would be this 450 termination fee if I cancel within the first year. I'm so SHOCKED at this situation.
The new tenants don't even want service from them and I'm sure every person that reads this or I tell will never ever deal with such a horrible company. Also, the contract says that they are suppose to send me a bill quarterly and not auto charge my credit card. They have been charging my credit card quarterly apparently, which I never saw when I look over my statements. which I have yet to see. the recent charge. To top it all off, they first told me that the person had inputted my contract wrong and placed me as a 5 year contract. I cannot believe anyone would sign up for a 5 year contract with these people!
Karen of Sterrett, AL July 31, 2008
Karen of Sterrett AL (07/31/08)
My daughter leased an apartment and was told that her services could be transferred the next year when her lease was up . . . she was NOT told that each time she transfered her service a NEW contract for 3 years would have to be signed - leaving her possibly eternally indebted to ADT. We have transfered her contract to our home and yet a collectoin agency, called NAFS, is calling us to collect the cancellation fee. ADT's customer service STINKS!
What a backward company to have such a lack of customer service that they turned my daughter over to a collection agency who started calling for a cancellation fee on 7/30 when her other service only ended on 7/25 and they have an appointment to set up new service immediately but THEY could not come to our home until 8/5! WE WILL NEVER USE ADT WHEN THIS CONTRACT IS UP AND ARE CONSIDERING PAYING THE CANCELLATION FEE JUST TO AVOID PAYING ONE PENNY MORE THAN WE HAVE TO!
Mentally - this is exhausting to deal with on top of everyday life! Lorraine of South Pasadena, CA July 25, 2008
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