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ADT Security Systems

ADT Security • About ADT • Consumer Complaints • Military clause

Lorraine of South Pasadena CA (07/25/08)
Terrible company-Beware! I signed a contract 9 months in advance and paid 50% up front when I renovated my house. They botched my job so badly-wires coming out of the floor and other wires stuck in the walls and not accessible after the drywall went in. I hired another wonderful company to do the work and ADT never returned my deposit money AFTER 14 MONTHS of sending letters and calling. Finally, I got the deposit back from my credit card company and now ADT can dispute it with them.

Floyd of E.stroudsburg, PA July 21, 2008

Floyd of E.stroudsburg PA (07/21/08)
Security system installed 7/3/08. Had asked about a 2nd key chain remote but was told only 1 to a customer.Decided to ask again & called back 7/14 or 7/15/08. Was told yes I could have 2nd remote as long as I was willing to pay for it & was scheduled for 9 to 10a.m. 7/18/08. At 12:50 since no one had shown up or called, I called ADT & my appointment time was confirmed. The person I talked to called the tech, John Cherry, & his supervisor, Joshua Davis, but had to leave a message for both. I was told he will still be at my home on 7/18/08.

At approx. 3 p.m. no one had shown up or called so I called ADT and was told the tech would still be at my home to program another remote for me but he's taking care of another customer who as it turned out had a later appointment than I did. He never made it & I never received a call that he wouldn't be here. It is now almost 1 p.m. 7/21/08 and no one has called or come out. I called ADT earlier and left my phone no. for a call back but have still heard nothing.

No physical damage but an entire day lost waiting and how do you put a amount on the stress this has caused?

Gary of Bonita, FL July 20, 2008

Gary of Bonita FL (07/20/08)
Signed up for and had an ADT home security system installed on may 29th 2008... It is now July 20th and one of the zones is still not working right... They have sent tech out twice and installed parts and new equipment and the same zone is still not working... I have lost faith in this company... I asked to have a rep contact me and they give me the run-around... My opinion--- ADT was a big mistake! Use Brinks or Radio shack! You may get better equipment!

Steven of Scottsburg, NY July 15, 2008

Steven of Scottsburg NY (07/15/08)
Ben works for the SKO BRENNEN AMERICAN collection agency, I don't question his motives, I believe he is just doing his job. My problem is with ADT. I had a contract with them for two years in writing from Christopher in the Henrietta, NY office. I paid out my contract in full in June of 2007. I notified ADT in writing that I was canceling their services in Feb-March 0f 2008. I received a letter from them dated March 24, 2008 responding to my request, stating that any charges outstanding would be on my final bill(which was paid a year in advance because this is not the first time I have had trouble with this company, I used to pay month to month)

I never received anything else from them, then on July 14, 2008 I receive a notice from the collection agency stating that I owe ADT 2,017.22. I called and all Ben could tell me is that was what ADT says so that is what I owe, but that he would try to look into it, and that 9 out of 10 business owners are wrong (direct quote). I don't know why no one from ADT ever contacted me.

If this has already been sent to a collection agency then my credit will have a negative mark on it which could affect my interest rates on loans I have through the business. During these difficult times I am just trying to keep my employees on the payroll, let alone pay for some fraudulent, mis-managed debt that I do not owe. I wonder how many others are out there like me.

Kenneth of Norcross, GA July 14, 2008

Kenneth of Norcross GA (07/14/08)
A technician came to the house to attach a wire-- only. I was told there was a small charge of maybe 25. After attaching the wire, a mere 10-second job, he walked around the property and the rooms of the house and then spent 15 more minutes calculating, with the obvious intent of increasing his time in the house. For this ADT wants 125. I think it's criminal and so have cancelled their service.

This amount is excessive as I work only part-time as a college adjunct. I understand a nominal charge for this minor job, but 125 is absurd.

Dc of Charlotte, NC July 9, 2008

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