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ADT Security Systems

ADT Security • About ADT • Consumer Complaints • Military clause

Dc of Charlotte NC (07/09/08)
ADT Security Services is a wholly owned subsidiary of Tyco International, ... fire suppressions, security systems, communication systems I purchased an ADT Home Security system which was installed by ALERT Security Services. Eight and one-half months the fused transformer failed to stop my resister board. Speculation from ADT was an act of God or electrical surge. But, my answering machine is connected to the telephone line/electrical line and will always wipe off messages if the above occurs.

Guess what all the messages were in tack. They dismissed my findings for their own. Now every employee with a non-existing title claims at ADT claims there is nothing to do but to purchase a new panel = 250 replacement (orig. 299). And, the order of the day is no return calls should be expected. My complaint is what happens when the next panel fires. Do I keep buying panels until my contract wears off.

250 Manatory or 500 payout of a two year contract.

Jennifer of Limerick, PA July 8, 2008

Jennifer of Limerick PA (07/08/08)
I bought my system 6 months ago and it broke. ADT is now charging me 50 just to have someone come out and look at it, how knows how much it will be to fix it. They are the ones that sold me the faulty product. They should fix it for free.

Dana of Tampa, FL July 4, 2008

Dana of Tampa FL (07/04/08)
Switched from ADT to Brinks several months ago. Have not yet discontinued my ADT service as I am under contract for 3 more months and paying regularly. I have fully disconnected my ADT box and am no longer using the service since I now have Brinks. ADT has yet to even realize this. Hmmmmm....are they even monitoring if they apparently haven't even realized that my system is no longer functional? What about those monthly system checks they perform that they told me about when I signed up? WHAT A SCAM. Would love to see a class action lawsuit filed against them for their fraudulent practices.

3 yrs at roughly 30/mo plus approx 700 install.

Barbara of Thackerville, OK July 2, 2008

Barbara of Thackerville OK (07/02/08)
After cancelling my alarm monitoring service with ADT over a month ago, they are STILL drafting my checking account for their monthly fee! What a total ripoff their 30 day cancellation fee is! And my prorated refund check will be very small due to their miscellaneous bogus charges.

The amount of money involved is small. The maddening part of this equation is not. I wonder what laws have been skirted enabling ADT to do this. Shame on ADT.

Milly of Annapolis, MD June 25, 2008

Milly of Annapolis MD (06/25/08)
I have purchased the service warranty for ADT security system for years, when I accidently cut a cable, ADT wanted to charge me 40 a MINUTE to fix the ploblem, If I buy a warranty what's the purpose if the company after 8 years of service can not service me? The customer service rep were rude and not willing to compromised at all.

I decided to cancel the service and then things got ugliest, they would not allow me to do an immediate cancellation so they could bill me for another month.

Michael of Waterbury, CT June 22, 2008

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