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Elizabeth of Greenlawn NY (04/14/08)
My Amana diswasher was manufactured in Aug. '02. I'm not sure when it was purchased (we bought house last year). The control panel doesn't work, making the microwave useless. Whirlpool, which apparently bought Amana, tells me that they no longer make replacement parts for Amana microwaves. I know CA has a law that says a manufacturer must make parts to repair their products costing more than $100 for 7 yars from manufacture date.
As a New Yorker, is there any regulation that prevents Whirlpool from just buying Amana and discontinuing support of Amana's products? It just seems unfair. Do I have any recourse? Whirlpool's customer service reps say no. Thank you for your consideration of this issue.
I need to purchase a brand new microwave (about $420 for equivalent microwave) and pay to have it installed (another $175). The needed no longer manufactered Replacement part used to cost $135 when it was available and installation would have been about $75. Big difference.
Kip of Mesa, AZ (04/07/08)
Bought this attractive, EXPENSIVE, fridge in late 2005. Within a year and a half, the fan and evaporator broke. The repair cost $200. Bought the extended warranty, and 13 months later, the same problem occurred AGAIN! The fan managed to outlast the warranty by one month. I've lost hundreds of dollars of food and frozen meats from the two episodes of failure.
If your fridge is grinding and making noises, this problem is probably going to happen soon. The door handles are cheap and begin to separate from the doors. The left door does not close tightly if you open it by itself. I will NEVER BUY ANOTHER AMANA PRODUCT AGAIN!
Laurie of Auburn, GA (04/07/08)
We purchased an Amana side by side 26cf and have had problems with it since the first year. It had problems making ice, worked through that although it would make ice on and off. It is now 3 yrs old and the compressor has gone up. From the repair man, Mr. Appliance, and from his vast experience, they have had trouble with these and suggested to call the warranty in.
From reading all the trouble others have had with the warranty and the delay, it may not be worth the time or wait. We will NEVER purchase another AMANA, product again. We will however use Mr. Appliance again, fast friendly service at a reasonable price. Asked for a service call on a Sunday, they were out @ 11am Monday morning.
Carol of Delray Beach FL (03/24/08)
I have an Amana side by side refrigerator I paid $2000 for in January of 2006. I had 3 service calls while it was still under warranty. Now my fridge is 2 yrs and 2 mos old and the compressor has gone out. I was quoted a $700.00 estimate to fix. Amana has lost my business from here on out.
Robert of Newcastle CA (03/18/08)
12/2003 I Bought an Amana bottom freezer refrigerator. When it was delivered it would not cool. Another one was delivered after a hassle with the store.This one lasted 4yrs-3mo. Cooling quit and also had a buzzing, clicking noise every 10 sec to 3 min. I turned off the unit and called a independent repair person. The repair person came and turned on the unit and it started cooling. The repair person explained that this is a common problem with this product and possibly a defective compressor. I called Amana and had to go over the first person because they said that this is normal. Talked to the next in line (a supervisor Debbie Baker) and got the run around. How can I trust this product. A lot of this type of complaint has been posted on the Internet.
We are unable to trust this unit. You never know when it will stop cooling and you will lose all the food stored.
Gail of Bernardsville NJ (02/29/08)
I have an Amana French Door (Model AFD2535) fridge that was listed as the top pick in consumer reports and is a piece of junk. I have had service here 3 times for it. First the handles immediately got loose, and the entire doors had to be replaced. Now after less then 2 years, the fridge stopped chilling, freezer still worked. So I called the Maytag 800 number, and they scheduled a visit from their authorized repair company. I called first thing Monday morning as the fridge went out on Saturday; they hence had a service person come Tuesday. I thought not bad. He orders the part. Of course, does not have an evaporator motor on hand, and, of course, it's not part of the 2-5 year motor warranty. He charges me $80 down payment for a service of approx $271. Wed. they call and say the part is on backorder so they needed to cancel the Thurs. appt. The part does in fact come Thursday; I call them back, and they say they won't have anyone in my area until Tuesday.
I work in Corp America, and if I told someone you will have to wait 5 days, I would be fired for their inability to have the part in stock. Then I decided I am going to put the thing in myself. I take off the cover to do so, and it's the wrong part. I call Maytag, and they say, "Oh no, that's the right part; oh, and you can't do it yourself. A&E the repair company owns that part, and that's not legal." I say, "I'm sorry--what was that $80 charge I had to pay in advance for the purchase of this part that is actually the wrong one?" It's pathetic, and I will never recommend a Maytag appliance to a soul. All those commercials about their quality are lies. I should have bought the LG which would not be my first since I have two homes and have never had an issue with the fridge, dryer or washer. What a mistake I made.
Camille of Washington DC (02/14/08)
I bought an Amana electric dryer on Jan. 20, 2008, at Home Depot. Installed 01/26/08. It does not work. Amana sent a repairman who ordered a new control board and second unspecified part. Part is not available. Amana is unable to tell me when the part will become available. Home Depot says they can't do anything, it's up to Amana. Amana can't repair because it does not have the part and won't replace because it wants to do the repair. I have no dryer as of 02/14/08, but am out $539.
I will have to buy another dryer if this one is not fixed soon. I need a dryer that works.
Jenny of Fairfax VA (02/12/08)
I moved into my brand new condo in the summer of 2006, where all the appliances were brand new as well. Six months into living there, my AMANA refrigerator stopped working. Who has heard of a brand new refrigerator breaking down after 6 months? My warranty covered the cost of fixing the refrigerator, but it took them close to a month to come and fix it--not to mention all the food that I had to throw out because it had spoiled. Then 6 months later, the refrigerator broke down again. I called the Amana and complained that I had a defective refrigerator and that they should replace my refrigerator with a new one. Of course they did NOT. It just took another couple weeks for them to come out and fix my refrigerator. The worse part was that I had to wait for 3 weeks for the compressor part to arrive! Once again, all the food in my refrigerator needed to be thrown out.
Lo and behold, 6 months after the refrigerator was fixed again, I noticed that items in my freezer were not frozen and that my juices and drinks were not cold. So now this would be the third time this refrigerator has broken in a year and a half. I just wanted to say that Amana refrigerators are of very poor quality and their customer service was as disappointing as their products. I will NEVER ever purchase a Amana/Maytag product, and I will inform others of how terrible their products are. It has just been one disappointment after another.
Gail of Romeovilll IL (02/11/08)
Bought an Amana first edition self cleaning gas stove, not sure of year, but it is an older stove. As soon as it was out of warranty the ignitor on cooking surface would go on by itself. the company did fix it for me. In November of 2007, the oven began turning on by itself. I have not called to have it fixed, know it will be costly. I have to unplug it when I leave the house. This is very dangerous. Just want people to know. I won't buy another Amana product.
Marijen of Longveiw TX (02/08/08)
My mother bought an Amana dishwasher Model ADB1500AWW in August of '07. This is not a bottom model, but rather a mid to upper price model. From the very first, after each wash, the inside top, sides, door and bottom remain wet for over 24 hours, and the flatware in the door has to be dried because of the water from the door gets on it when the door is opened. A customer service supervisor said that this was the design -- that the dishwasher is not vented so that the steam is held in to better clean the dishes and that the door must be opened as soon as the cycle is finished so it will dry. This is unreasonable. It means that one must be at home watching for the cycle to end to open the door. We are very unhappy with this dishwasher, but Amana refuses to do anything. The customer service supervisor even basically said tough when I told her we were unhappy.
We will never again buy a Mattag or Amana dishwasher and probably not any appliance from them and are warning as many people as we can in order to save them the frustration and problems. I have checked many dishwashers since and have found NONE whose insides stay wet. No plastic or dishes that hold water are used, and the insides of the dishwasher are still very wet.
Tami of San Jose CA (01/06/08)
I bought the Amana refrigator in Dec 2003 and it nearly cost $1000. After 3 years and 1 month the refridgerator's compressor broke. How can Maytag (Amana) appliance nearly cost $1000 and break in 3 years? Not to mention about poor customer service experience. This will be my last Maytag appliance I'll buy.
I have to throw all the food away. I'm eating out every meal even though I can't. I'll have to live in a Hotel if I have new a born baby at home.
Diane of Oshkosh WI (01/06/08)
On May 15, 2005, we purchased an Amana French door refrigerator with bottom freezer. We paid $1600 for this appliance. Five days ago the refrigerator started making unusual buzzing sounds. The owners manual stated these sounds were normal, but they were different the other sounds we were use to hearing. At first we thought that our ice maker had broken down or needed a new water filter. So we purchases a $43.00 water filter. Yesterday 01/05/08 we discovered that our freezer was no longer cooling. Thank goodness we had a back up freezer in our basement. We moved all frozen items out of the unit. Today, 01/06/08 we now discovered our refrigertor was no longer working too. We had lots of food left over from a party on 01/05/08 so we scrambled to put food in coolers with ice. Now we have to call the repairman and have a service call on it.
When we had made this purchase we had done our research and Consumer Reports highly recommended this model. This is not the first time we have had problems with Amana products. We had owned a Amana washer and dryer and had nothing but problems. So we assumed that if Consumer Reports were endorsing this product that this was one thing Amana produced that did not have problems. After reading on this website all the problems others have had with Amana refrigerators, I will never buy an Amana product again. I want to ditch this refrigerator, but my husband wants to try to repair it first. I am afraid we are just dumping more money into a product that will again fail in the near future.
We have so far had to pitch lots of food. Unknown until a repair man arrives as to the total cost.
Gail of Saint Louis MO (01/01/08)
I paid 1400 dollars for my fridge on 11/03/03 and 3 months later I had to call Amana. They came out and fixed it with no problem with no charge. It worked good about a year. On my next trip the fridge was not working, so I called again. I lost all my food and again they said they were sorry and came out but charged me $160 this time. That got it going for another year, but after that it quit again and this time the repair man said it can't be repaired. I asked why and he said it has a bacterial growth on the inside and it never should have left the factory. They claimed they will remove it and give me a brand new fridge but I am still waiting.
I've lost about two thousand dollars in food.
Patricia of Lake Barrington IL (12/31/07)
In the spring of '04 I purchased an Amana dishwasher, stove and refrigerator. After a couple of months dishwasher stopped working but was replaced. Then electrical panel on stove went after one year, so I was liable for over $300.00 worth of parts and repair costs. A year later the panel had to be replaced again. I called Maytag, complained and got them to pay for the latest problem. On to the refrigerator: compressor problems. That was replaced this last July; now it's making weird noises again. I'm told that the part is only warranted for 30 days. I'm glad I found this site to share problems with, but is it doing us any good other then misery loves company?
I was on a trip when the compressor failed and came home to melted ice cream over hardwood kitchen floor that had hardened. Also, spending time on the phone waiting to get in touch with service departments, scheduling, etc. is quite a nuisance.
Steven of Wautoma WI (11/22/07)
We purchased an Amana side by side refrigerator on June 10, 2003 for $799 + tax. Then on May 2, 2005, we had the relay overload replaced because of constant clicking, costing us with labor a total of $98.59. This did not solve the problem. On May 9, 2005, the compressor had to be replaced which meant we lost all of our food in the fridge and freezer. Then on November 16, 2007, the constant clicking started again and the serviceman was called, he said that the compressor went again and he'd have to order another. All food was lost AGAIN! The compressor was replaced on November 21, 2007, at a cost of $63.30 for the service call. When I e-mailed Amana, Amanda S. responded by saying We regret that due to the age of the product, we will be unable to assist with any repair costs or compensation for previous failures. But in the Amana Owner's Manual it said on page 28 that Amana will replace, on the second through the fifth year, free of charge, any sealed system component(compressor, condenser, evaporator, drier and interconnecting tubing) and repair any food compartment liner (exclusive of door liner)which is defective due to workmanship or materials. This lady then told me on the phone that no in fact we were not covered and the warranty had expired. When I complained about the 2 compressors failing, she said that the warranty on them goes back to the original date of purchase of the refrigerator not the date the compressors were replaced. So now the refrigerator we purchased May of 2003 is now on it's third compressor and has cost us $1305.84. This is not counting the days we have been without a working refrigerator and the clean up of all the mess left by rotting food. We will never buy an Amana product again.
Susan of North Scituate RI (11/19/07)
I bought an amana smoothtop range in february of 2006 along with an amana freezer. In less than a year I began having trouble with the digital touch pad on the oven. Finally I was unable to reset the digital panel at all. I called Amana and they sent someone out to look at the stove. I need a whole new control panel, which of course would be special order so the part would take several weeks to come in.
My range was no longer under warranty even though I first started having problems while it was under warranty.The cost to repair $350.00. The part is on backorder. Not having a stove for a family of five is expensive. I have only a microwave to cook with so we did a lot of eating out or takeout. I also will not have my oven for thanksgiving.
Cheryl of Toms River NJ (11/13/07)
I purchased a new Amana refrigerator in June, 2005 for $1800.00. On November 8, 2007, it wouldn't refrigerate. I called the store of purchase, Ajay Appliance, and they sent a tech to look at it. When the tech assessed the problem, he stated that the evaporator fan stopped working. He stated that it had happened frequently enough that the company had even changed the part to fix the problem. I was 2 days without a working refrigerator. I lost all the food that was in it, and it cost $276.00 to have it repaired.
When I called the company today, November 13, I spoke with Denise and was told it was out of warranty,and she was not aware of any problem with the part. I was given to Tequila, the supervisor and basically told the same thing by her. It is sad that a company will not stand behind such a large and expensive appliance. I WILL NEVER buy another product that is manufactured buy: Amana, Maytag or Whirlpool since they are all one in the same. I am hoping that you can help to prevent this from happening to other consumers. I spent a lot of money (plus food, time and emotional stress) on what I thought was a good product and was astonished and disgusted by how they will not back their product.
Barbara of Los Angeles CA (11/07/07)
I purchased my refrigerator in December 2004 and it started giving me problems 8 months later. had technician come to house twice while still under warranty and was told that it was fine. 8 months later the compressor gave out, needless to say i was livid. it was in july and it took the repairman over 2 weeks to fix it. the first visit they replaced the relay switch which they said caused the problem. 2 days later it broke again and it took 2 weeks to get a compressor because it was on back order. now the handle broke off also. i am extemely disappointed in this product and would not recommend it.
Charles of Winter Park FL (11/04/07)
I bought a amana refigerator(bottom freezer) in 2005.
Less than 2 years--need a new compressor.
Told service man could not get there in less than 2 weeks.
Had to pay for service call from independent company as well as amana's service call and -diagnostic fee. Plus loss of food. Original independent service man said that he has had to replace tons of amana's compressors and that their start up coil? is a peice of junk as well. Based on his imformation --I chose to buy a extended warrenty to try to avoid complete monetary disaster.
I am 66 and have only had 2 refigerators during this time--only replaced them because-- 1st.one-- I moved and 2nd one I needed a larger model.
Needless to say I am highly incensed with the quality of amana. New compressor in less than 2 years! The company knowing the problems consumers are having with their compressors-- has now reduced their warranty from 2-5 yrs. to just 1.
I researched refigerators on line before buying and heard that amana had good reliability--so much for reviews--and so much for every buying a amana or maytag--the company that bought them.
Stephanie of Cedar Lake IN (10/15/07)
In 2005 we purchased an Amana w/ bottom freezer. The repairman had been out multiple times due to the same part most of the times. They refused to replace the fridge until the repairman deems mine unrepairable. Well that never happens. You will sit there and wait for them all day, throw hundreds of dollars of food away, and still have a fridge that doesn't work. Also, we were told we would be refunded the repairman fee of $50 if we faxed info to the company. We did, and 6 months later still don't have it.
Denise of Flourtown PA (10/15/07)
I bought an Amana refrigerator with bottom freezer in October 2004. I had a breakdown in 2006--lost all the food. Technician fixed it but in 2007 needed new compressor (which I believe was the problem the first time). Lost all food again. Today, had a repair for leaking ice-maker. Service call $100. I will never purchase an Amana again.
Lori of Cincinnati OH (09/28/07)
My bottom freezer refrigerator was purchased in Nov 2002. By 2006 it was the recipient of a new compressor. OK things break down sometimes. It was out of warranty on labor but the part was free. One year later rotting food. This time I felt lucky because I had purchased an extended warranty, something I rarely do and have never done for a refrigerator before.
Had to wait ten days for the part and they found another problem but the fridge was up and running. One day after a thermostat was replaced. Warm fridge again. By now I keep a separate thermostat in my butter compartment and know that sometimes its just the fridge and I can jump on the problem immediately. They are supposed to come tomorrow. I want them to tell me that the five year old unit is terminal. That way I can roll it to the curb once and for all.
Marcia of Sebastian FL (07/22/07)
After losing our home after Hurricane Frances in 2004, we purchased a new home in 2005 and bought all new Amana appliances. Our Amana french door with freezer on the bottom has been the worst purchase ever. We have replaced compressor, two freezer handles, doors will not shut properly, and again this morning we have a warm fridge and freezer and awaiting yet another emergency visit from a repairman.
Nikki of Vancouver OTHER (07/18/07)
Like so many other people who purchased an Amana bottom-freezer refrigerator, the handle came loose and has fallen off. Again, this occurred shortly after the warranty expired.
Caroline of Savannah GA (07/11/07)
I purchased an Amana refrigerator bottom freezer in 2005. The door handle to the freezer has always been loose. Recently it broke off entirely. The dealer told me to contact a appliance repair service. The repair company charges $85 service fee on top of labor and parts. It seems as if expensive appliances are no longer made to last more than a year or two.
Chryss of Scott City MO (07/09/07)
I purchased an Amana microwave oven, stainless side by side fridge and glass top stove in 2004. In October of 2006 the freezer side of the frig went out. We paid $100.00 for parts and labor to replace a motor in the freezer side. In June of 2007, we had to spend $140.00 to replace the motor in the microwave that cools it as it cooks. This month (July 2007) we are currently replacing the compressor in our refrigerator.
Lisamarie of Shirley NY (05/15/07)
We purchased an AMANA refrigerator in 2003 . On 5-12-2007 the compressor died. I called for service and was told that they didn't come out to my area. They told me to call AMANA direct. I called and was told it would be $85.00 diagnostic fee and that they would not be able to fix it then they would have to come back. I paid over $1000.00 for this appliance and from what I have been reading on the internet, this is standard operating or should I say non-operating procedure for AMANA.
I had just gone food shopping the week before and lost over $200.00 worth of meat and groceries.
Claudia of San Bernardino CA (05/11/07)
I bought an Amana Big Oven Self-Cleaning Oven in 07/02. When I first used the cleaning option in 11/03, it melted the door, trim, and knobs. It was repaired. I used it again in 04/04 and it melted again. It was repaired. It melted again in 8/04. Since it was out of warranty, I was told to buy an extended warranty for $149 and it would be covered. It was repaired again.
I got two cleanings out of the oven with no melting, but in 5/07, the door melted again. It is still under extended warranty but they will not replace the knobs or front plastic on the door. This is cosmetic and will cost me $155.
Maurieen of Englewood FL (05/02/07)
The ice maker in my Amana side-by-side refrigerator started leaking. It was deemed faulty and they arranged to replace it. No problem. The thing is, the trays that the ice is formed in had been eaten away. This is made of Teflon. We start drinking the flakes of Teflon as they are slowly broken away in the ice! This material causes cancer in lab rats.
Nikole of Spring Hill FL (03/21/07)
My Amana outer wall oven door (self cleaning, electric) exploded on the evening of 02/10/2007. Oven was on 350 degree at the time and the oven door was closed. I happened to walk by the oven at precise that moment the explosion occurred! Glass flew everywhere.. Particles of glass were on top of the cabinets, all over the floor about 20 ft. away from the oven itself, even the tiled floor around the stove received damage from the flying glass. During this explosion while I was walking by I was able to raise my left arm , did a small turn and covered my face to prevent glass flying into it. During this process I received 2nd and 1st degree burns on my shoulder. I had to go to the emergency room to receive treatment.
If I would not have raised my arm my face would have been severely burned. Just imagine if there would have been a small child standing there! Now I have the burn marks on my shoulder, an oven which is unusable and I am now very fearful of even using even any oven because I am afraid of exploding glass! I am also wondering if there is some type of lawsuit against Amana, because this is not the first time that I have read about incidents as this, just never heard of someone getting injured.
As per my physician the full recovery of the injury will take some time. The cost of emergency room treatment and doctor bills are close to $1000 -- plus a new stove. I am a passionate cook and now very fearful of even being close to the oven; the smallest noise in the kitchen and I am about to jump.
Heather and Douglas of New Hartford NY (03/16/07)
This is regarding an Amana glass cooktop, model # ACC4370AB purchased in July of 2004. The cooktop is a flat-surface glass top with holes in the surface for the downdraft fan and the five control knobs. I put a pot of soup on the stove to bring it to a boil. It came to a boil and then proceeded to begin to boil over. I turned down the heat and turned to grab a paper towel to clean up the spill. As I turned back, there was a loud noise, our lights dimmed, and I saw a large spark come out of our stove followed by fire underneath and a lot of smoke and crackling noises.
Karla of Clay Towship MI (03/09/07)
I purchase an Amana stainless steel bottom drawer refrigerator freezer in 2002. Within the first year, I placed several calls and then once again the repairman would come out fix the problem only to be back within another couple of weeks. They replaced the condenser, several thermostats, filters etc. and might I add scratched my hard wood floor in the process. My refrigerator completely died 3 times and I lost hundreds of dollars worth of food and condiments. They gave me a $1,600.00 credit at the store to pick out a new refrigerator.
Mary of Chauvin LA (11/10/06)
Hi Again, In my previous email I forgot to tell you about the awful, noxious fumes that are emitted from the Amana oven when it it cleaned. One cannot stay in the kitchen area or anywhere near the oven while it is self-cleaning. It actually made my husband very nauseated and he had to leave the house. I had to put the attic fan on and air out the house the entire time of the self-cleaning process (which I shortened due to the nasty fumes that are emitted during the self-cleaning process). There is no outside exhaust on these ovens. The fumes are emitted right there into the kitchen area and drift out into all areas of the home. One has to remain outdoors when this oven self-cleans or otherwise it will get you sick!!! My previous double oven was a Thermador and it had an outside exhaust system.
Mary of Chauvin LA (11/10/06)
My Amana upper wall oven door explodedon the evening of 10/30/06. Oven was on Off at the time and oven door was closed.
Glass flew everywhere in home. Particles of glass were on top of the cabinets, all over the floor about 25 ft. away from the oven itself. If someone had been near the oven or looking into the oven, they could have lost an eye or been disfigured by this explosion. It was very loud; it sounded like a gun had gone off and it frightened me terribly! Thankfully, no one was near the oven at the time of this explosion. Now I have this ugly black unfinished door to look at, and I'm fearful of cleaning the lower oven (which has never been cleaned, because I seldom use it). Of course, I will never be able to self clean these ovens again because I will be too afraid of exploding glass!
I am wondering if there is some type of class action lawsuit against Amana, Jenn-Air, or Maytag because of door explosions such as this one? I believe these three companies are one and the same. I have been told by Allisa that the part that exploded is no longer being manufactured by Amana and is not available. My only alternative is to replace the oven which is a very costly appliance.
Lynn of Nebrasdka (11/09/06)
I bought an Amana DRT1802BW refrigerator in 7/2006. The outer part of the bottom door shelf has a cut-out on the left and right sides of the shelf which fit over protusions on the door liner. The shelf can be removed by lifting the side tabs up over the door-liner protrusions. This shelf accomodates gallon-sized containers. The shelf is made of thin plastic that flexes. The plastic of the side tabs of the shelf is even thinner than the front plastic. Within a year of using the refrigerator, the door shelf kept falling off when the refrigerator door was opened. Everything on that shelf would fall to the floor when that happened. This happened repeatedly. The local dealer came out and placed screws through the shelf into the door liner.
Eventually the shelf broke at the screwholes. The dealer gave me another shelf. After about a year, this shelf keep falling out when the door was opened. The dealer provided another shelf at no charge to me on 7/22/05. This shelf started falling out repeatedly again about 3 months ago. Yesterday the tab on the right side of the shelf broke off and the shelf is now unusable. The dealer and Amana Customer Affairs will not provide another shelf.
Bill of Thomasville PA (10/25/06)
We purchased an Amana bottom freezer regrigerator in 2004. Between then and now the handle on the freezer drawer has come loose four or five times. The company supplies a credit card-like plastic card with the use and care guide, the purpose of which, is to aid in the removal of the refrigerator's handles. The handles slide onto metal clips mounted with metal screws to the refrigerator's sheet metal. From use, the screws threads eventually pull through the sheet metal and the drawer handle comes loose, usually on one side.
To remove the handle, the plastic card is slid under the inside of the handle on the right side. The handle is then slid to the left to release it from the clips The first several times the the handle was removed and returned rather easily. The last time I had difficulty replacing the handle, but eventually got it on. I called the local dealer and the person who answered the phone suggested I replace the metal screws with larger screws. You and I know what would happen next. I think he did too. Since I had it back on I didn't think about it until it recently came loose again. This time I tugged and yutzed, grunted and groaned, but wasn't able to get the handle off.I called the dealer and the person I talked to suggested I wasn't using the plastic card right.
After telling him what I thought of his product I hung up and called the company. A female tech at the company told me that the refrigerator was out of warranty and what I had been doing is the only way to get the handle off. I asked to talk to an engineer or mechanical person and was told it would cost me $12 a minute to do so.
The upshot is that the refrigerator's freezer drawer has a loose handle that will only get looser and fall off sooner or later.
William of Newland, NC (09/26/06)
I bought an Amana refrigerator in early August. The refrig came in damaged with anoisy damper assembly.
I have been unable to reach a responsible person who can tell me why repairs haven't been made or when it will occur. It took the dealer less than five minutes to get a rebate, but its been more than five weeks and no repair made on damper assembly.
Tony of Silver Spring MD (03/18/06)
I have an Amana bottom freezer with a 5 yr warrantee. It is now 4 years old (never had one breakdown so soon) and was not keeping food cold any longer. Started at thier website to find the local service which only advised to contact the place of purchase which then sent me to the 800 number and so far none have gotten me close to a service person.
Finally get someone on the phone and am told that it would take 2 weeks to get someone out. Advised I can't wait 2 weeks to get the refrigerator repaired and was quickly told we can get someone out day after tomorrow for an additional charge. I said is this a way to either get additional money or to get out of warranty repairs? Fact is they do have someone available promptly but use slow response as extortion to get someone out sooner. They tried to say that is normal procedure and I eventually gave up.
George of Fishers, IN (02/24/06)
I purchsaed an Amana refrigerator 9/15/05. From day one it has been freezing, thus ruining ,vegetables (lettuce,cucumbers,even coffee creamer). I've had eight (8) service calls by Maytag repair and the problem still persists.
One repairman even put cardboard and duct tape in the air supple duct from the freezer when his call to Maytag Technical Service was of no help. My most recent repair visit was 2/17/06, the service man called tech service again and was told they had no idea what to do. They said to forward the info to Engineering and I would have a reply in 48-72 hours. Since no one responded to me I called on 2/23/06, and was told that they would text message the senior repair man to get an answer.
I've asked for a new refrigerator on numerous occasions and have always been refused. They need to either fix this thing or give me a new one.
Brian of Oakland CA (02/01/06)
Purchased an Amana Refrigerator -Freezer seven years ago and spent several thousand dollars on it. The 5 year parts warranty has expired.
Now the compressor is gone and the appliance is useless. I am in my mid forties, and my parents' 40 year old Coldspot freezer is still running. I was hoping for at least a fourth of the appliance life from the Amana!?!
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