Complain about a product or service

Amana Appliances

Rosalie of Bilings, MT November 15, 2009

In January, 2008, I purchased a townhouse and in April the Amana over the stove microwave quit heating. After much research I found out when it was installed. The saleman at VANS in Billings, Mt. wouldn't help me other than giving me the Phone No. to call. They gave me the name of the local repair service to call, who said it was a magagtron tube and ordered one for me from Amana. They installed a new tube in April,2008 for a service fee of 79. The same thing happened in April, 2009, only it cost 89 this time. It happened again in November, 2009. I refused to have another tube put in for a service call of upwards of 100. This is Microwave Model AMV A1162AAQ.

It was developed in 2005 and sold for this townhoue and installe in 2006. The tube has gone out three times in 18 months. I called Customer Service and asked them to replace the whole unit instead of putting in tubes at an escalating cost to me, since it should be obvious that it is a defective product. They refused, saying the best they could do for me is give me 15% discount if I bought another microwave from them. This is not possible on my limited budget and neither were the cost of the service calls. I know there was life before microwaves but I sure miss having one.

Sherry of Swanton, OH November 12, 2009

Bought a Amana Refrigerator in 05 it broke down in 08 the fan in the freezer part was bad. Thankfully it was still under warranty, We got an extended Warranty later in 08. Broke down again 11-09, the service teck came out the compressor was bad, a week later came back with the part, and the new compressor was bad. Still no refrigerator, I would never buy this brand again!!! I have never had this amount of problems with an appliance.

Paul of Wellesley, MA November 6, 2009

For anyone considering an Amana freezer-on-bottom refrigerator, check this before you back the unit into place. From time to time, we used see some water near our refrigerator. With four children, we always thought it was because someone had dropped an ice cube. Well, it turns out that wasn't the case. I recently backed out our unit to clean off the fan grill. I found a lot of water underneath. There were clear signs of water damage as we had black marks on the hardwood floor.

I took off that cardboard back panel to determine if there was other water to dry up inside and to determine where the water was coming from. You're probably aware of how a fridge automatically runs a defrost cycle. The water from the cycle is is ollected in a pan under the fridge where it naturally evaporates (with the heat from the condenser and the fan).

It appears our fridge went through quality control on a Friday afternoon. It didn't take a technician to see the defrost tube wasn't connected. When I tried to reconnect, I found the tube is SECURED in this position. It didn't just come loose in shipment. The drain tube cannot be attached to the drip outlet until I remove a bracket holding the tube in place. The opposite end of this tube correctly terminates right over the evaporation pan. The quality control label on the back of the refrigerator was completely blank in the check boxes next to each item (Electrical, Condensor, etc. ). Nothing was stamped or checked off. Why is it there if it isn't used?

I called Amana today. I explained all of this and told them the unit is probably out of warranty. I then expressed my deep disappointment at this kind of workmanship. as well as noting my next refrigerator will be another brand (and not one of the many other brand names actually manufactured by Amana) Their response? "Well, the unit is out of warranty. I could give you the names of some local repair companies". I told her I would fix it myself. "Ok then, thanks for calling Amana today". Their customer support was about on part with the production line that made our refrigerator.

Mary of Carbondale, PA October 20, 2009

I purchased an Amana slide in range in 2005. I wanted stainless as my husband and I have radicula nerve damage so we can unexpectedly drop things. It was 1800 for this range. In 2006 the panel started throwing F-3's. I emailed Amana and they sent back directions to shut off circuit breaker for 15 seconds then it should be ok. We've been doing this since then. Why? Well we called factory service and they refused to come out to where we live[30 mi-45min]as it was too far away. No, I wish I were making this up. About 18 months ago it started throwing F-2's. I am clueless but I do notice that when the heating season is in full swing I can't get the stove to stay on. It's gas. We had gas heat but switched to oil. But we had troubles before we switched. Another thing I am thinking may be a problem are the safety features, Like the switch that automatically shuts off the oven after 12 hours may be disabled.

Also, I was reading in CPSC's site and the one thing that resonated with me was the fact that sometimes the gas valve is too far from igniter. I'd always noticed that it took a very long time for the oven to come on from day one.We had it installed by a plumber. Also there was a fan that would turn on when the oven was on the clean cycle. That stopped working.The door never closes right either. A very expensive piece of junk. And no we did not get an extended warranty. We had one on our GE gas stove and towards the end they would come out and fix something and break something. I felt abused. And that stove caught on fire! We need something done here. Nothing works...not the stove, not the warranty, not the manufacturer, or the govt.

Jacob of Mahopac, NY October 18, 2009

I ordered an Amana Complete Ice Maker Kit - 1165807A from this company (ApplianceZone.com). The ice maker has basically two pieces that are connectible through a male/female plug. The unit I received had incompatible plugs, and therefore was unusable and useless to me. The pieces were also not the original manufacturer's pieces. I contacted ApplianceZone via the chatline. This is the only way you can talk to them. They said they will not accept a return of an electronic part for a full refund, but they will agree to have it replaced. I sent them a photo of the two incompatible plugs, but they stopped the email correspondence completely at that point.

Robin of Sandy, UT October 8, 2009

I bought the Amana Distinctions refrigerator 8 years ago. A few months after the one year warranty was up, the thermostat went out. When a repairman came to fix it, I mentioned that the water dispenser broke, and when you try to run it, water pours out all over the floor under the fridge. He said he couldn't do anything about that, since I hadn't mentioned it when I called for the service. 150 later, the thermostat was fixed, but the water dispenser was still broken. Last year, it stopped freezing in the freezer. I paid 80 for a repairman to come out and tell me the compressor was broken, and it would be around 800 to fix. This thing is a crappy lemon. I've gone without a freezer for about a year now, I need to replace it, but the cabinets were built around that particular fridge, which I expected to last 15-20 years like the old reliable one the Amana replaced (not Amana). I haven't been able to find one that fits in the space, fridges are taller now. I will never purchase Amana again. Why did fridges used to last 20-30 years, and now they break after one year? By the way, I bought this from R C Willey's, they did nothing when I told them about the fridge.

Willard of Chino Valley, AZ October 4, 2009

This stove was purchased in 2000 at a cost of 822. It has NEVER worked properly and I consider it a lemon from day ONE. First we had problems with cleaning cycle, it burned the inside of the door and melted the plastic around it. They came out and replaced the parts twice. Then when that didn't work, they SENT us the parts and said to fix it ourselves. After that, we had to call repairmen several times at our own cost, since they said our warranty had run out. A serviceman came and went over the whole thing, and fixed something and it worked well for a short time. Now the oven won't work at all. My husband has pulled it out and is taking the igniters out and trying to exchange the broiler igniter for the oven one, since the broile one works.

We just want Amana, (or whatever company has Amana) I believe it is Maytag, to know that these appliances are JUNK. They should have replaced that stove after the first 3 or 4 call-outs for repair. Now they're home free and we're left with a piece of junk.

We WILL get a new stove, but we will NEVER get an Amana product or one that is sold by any company that has purchased Amana. Their guarantee and warranty is useless and they just don't make a good product, nor do they back them up.

shannon of Plano, IL September 30, 2009

Purchased a bottom freezer Amana refrigerator in August of 2007. Just had to purchase a Kenmore frige, 9/28/09, to keep our food in, because every other month since the purchase date the Amana freezer over freezes and burns all the food while the refrigerator stops working and spoils all of that food. Plus when we purchased it we sent in our info to get a 50 rebate that was never sent back to us, yet they had our address to keep sending extended warranty paperwork!

I work 2 jobs and my husband works full time. There is no extra money in this economy for an overpriced refigerator repair man. Thousands of have been lost over the past 2 yrs in food. Now another 524 for a new emergency frige so we at least can save the food we work so hard to provide our family!

Nicole of Buffalo, NY September 27, 2009

In 2000 I purchased an Amana side by side refridgerator after extensive research. I loved this unit at the time it was one of only a few to the filtered Ice in the door with crush options, needless to say I was elated. within two years of owning the fridge it died for the first time all told including yesterday it has died a total of 4 times. My mom still has an Amana fridge in her garage that is almost 30 years old and it still works! They sent out recall notices on certain units and of course when I call my unit is not one of them.

TONI of ELM CITY, NC September 25, 2009

My Amana range model #ARTSC862155 purchased 3/01. Has had multiple issues. Recurring issues of clock touch pad shows F1, F3, F4. I've paid over 500.00 in repair cost. Now Amana is offerin 125 reimbersement &/or 20% off new unit. They should replace unit if it won't last over 5 years. I'e got 3 Amana product & will not replace a lemon with a lemon.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.