Complain about a product or service

Amana Appliances

Janet of Levittown, NY July 29, 2008

Janet of Levittown NY (07/29/08)
My 3 year old Amana refrigerator compressor broke. I have the service contract and I had to wait 6 days for a service person to tell me the compressor broke. When I called the next business day to make sure the part was ordered, I was told my mechanic was out and the paper work to order the part could not be ordered until his return. The part takes 3 to 4 business days to get not to mention I have to wait to make another appointment to have it installed.

I will be without refrigeration for about 3 weeks. I can buy a new one in 1 day. I am very disappointed with Amana because I had only bought Amana refrigerators due to their past reliability. I will never buy another. SHAME ON AMANA that they can no longer make a reliable product or provide quality service when a product breaks.

All my food spoiled.

Sheila of Owen Sound, OTHER July 25, 2008

Sheila of Owen Sound OTHER (07/25/08)
Very unhappy about Amana range bought in 2007. First time oven cleaned, left brown stain on white enamel on edge of door. When the oven is on, oven door makes a terrible noise when opening. Now the refrigerator I bought at the same time, has developed a a ticking sound as if the fan is not working properly. This seems to start when moter begins, last only for about 30 seconds. Should anyone ask about Amana products I would give a definite NO, DO NOT BUY. Am sorry I got rid of my old appliances.

When I notified Amana about stains, got a curt reply, nothing could be done. this was within the first year of purchase. Why bother about other complaints as not treated fairly when complained the first time. Ony told what it would cost me to have someone come and look at the applaince. Not what I expected of Amana.

Kati of Orange, CT July 23, 2008

Kati of Orange, CT (07/23/08)
Since purchasing an Amana Bottom Freezer refrigerator in 2004, I have had the defrost compressor replaced 4 times, and the whole electric panel replaced last September. Today again the defrost cycle has failed. I just hope that I still have a warranty on the part. (I vaguely remember something about a 6 month warranty) which figures.

I have until now spent over 800 to repair this item. It seems that this will be a recurring event. I keep being told by the technicians that the item was built poorly and that they don't make things like they used to...a lot of help that brings me. I am sure that others are also having problems.

I have had to totally empty my whole refrigerator 4 times-with the 5th to come next week. I have at times been without a working refrigerator for two weeks at a time.

Nathan of Franklin, TN July 23, 2008

Nathan of Franklin, TN (07/23/08)
Bought a 1500 Amana side x side refrigerator. Very efficient and worked great right up until the compressor died @ exactly 2 years. Amana will only cover the parts, not the labor or service call. When I called to complain they offered me 25% off a replacement refrigerator!

I guess it is my fault that I did not read the warranty before I decided to buy. Always thought Amana meant it was a quality product. Should I really have expected this type of problem after 2 years?

My recommendation....search the internet for problems related to Amana, Whirlpool, Maytag before you make your decision. Get the extended warranty if offered, because the manufacturer knows they have compressor problems and have minimalized the warranty coverage because they are losing money. Another typical American corporate response. Make a poor quality product and turn your back on the consumer when it fails.

Tom of Salt Lake City, UT July 15, 2008

Tom of Salt Lake City UT (07/15/08)
New Amana SD X SD Model ASD2626HEW compressor bad after 3 months of service. 'Hard Start' kit was recommended and were told it would last up to 10 years. It lasted 3 months. Amanana repairman is now installing new compressor @650.

Most contents spoiled and were thrown out.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.