Complain about a product or service

Amana Appliances

Sanzone, of Chula Vista, CA April 17, 2009

Sanzone, of Chula Vista CA (04/17/09)
I purchased an extended warrantee for my washing machine. The machine doesn't work properly and needs repair. They will not perform and send a repairman

I purchased a worthless warrantee. I want my money back or have them repair the washing machine

Margie of Watertown, MA April 10, 2009

Margie of Watertown MA (04/10/09)
I have an 11 year old Amana refrigerator that has had to have the handle replaced about 5 times. (so I've bought 5 handles). I am a single person and hardly do enough opening of that door to warrant the sort of abuse that would lead to this level of breakage. The last handle just cracked today. Customer service told me I my refrigerator was from 1981 (NOT) and that they had no record of problems or of my purchases. Another new handle? 35. No way. I'll use superglue until I can throw this thing out and never buy another Amana again.

Massive aggravation talking to human robot who can offer zero assistance.

Glenn of Akron, OH April 8, 2009

Glenn of Akron OH (04/08/09)
Amana Oven replaced electronic control board and temp probe 500.00. Amana Refrigerator two defrost tstats 30.00 each. Amana dishwasher pump motor 333.00 Good thing I'm a HVAC tech

Some lost product from Refrigerator

Art of Las Vegas, NV April 3, 2009

Art of Las Vegas NV (04/03/09)
I purchased an Amana french door refrigerator in May of 2006. I've had it serviced 6 times since then. 3 times for the same part, the fan motor and 3 other issues including the freezer not working. I just had it serviced this past week again.

Each time I have it serviced I have to miss a days work and spend several days living out of a cooler and lose food because most times it is not discovered until it has defrosted. I tried calling Amana this last time to tell them that this unit must be a lemon but they would not even discuss the idea of replacing it because it was not serviced by Amana as I have a Home owners warranty. I have spent over 500 is service fees and warranty cost and still have a poor product

Nanci of Merrick, NY April 2, 2009

Nanci of Merrick NY (04/02/09)
My 3 1/2 yr old Amana refrig. [actually Whirlpool], the refrigerator part [not freeezer] stopped working the week of 03/08/09. I called Whirlpool, since the refrig. was under warantee.Whirlpool contracts service with Metro Factory Service and set-up an appt. for 03/17/09. I called MFS first to ask if there was a service charge and was told 3xs, NO. I took the day off and the service person came at 2PM on 03/17/09. As soon as he entered the house, he told me that I would have to sign an agreement for a 134.95 service charge.

After speaking to his manager, I felt I had no choice or he would leave without repair. He looked at the refrigerator and took apart the freezer section. When he put it back he told me that I needed a part that cost 135 and they would have to order it. I gave him a check for 229.43[ leaving a balance of 62 or 67]. A few hours after the service man left, I noticed that the refrigerator section was cold. By Friday, 03/20/09, I still had not received a follow-up appt. Since the refrigerator section was still cold, I placed my food from the cooler back into the refrigerator and called MFS about the part. They gave me an appt. for Monday, 03/23/09 and by the end of Friday, called to cancel, stating the part was not in. Although the refrigerator was still working, I was nervous that it was only temporary.

I set up an appt. for Friday, 03/27/09 morning, as I was off from work then. A different service person from MFS came at 11AM, and when he saw that the refrigerator was working and had been working for over a week, he checked it over and told me that it did not appear to need the part that was ordered. He said that he would let the MFS office know I hadn't used the part and ask that I be refunded. I called MFS, that Friday afternoon, the 30th and 31rst, leaving messages about being reimbursed. I started to threaten them with calling Consumer Affairs. On Wed. there were 3 messages on my answering machine at home stating that I would be reimbursed but it would take 2 1/2 weeks.

There was also a voicemail message on my phone at work, from Stella, a manager, indicating that I would be reimbursed less a 20% stocking fee - a total of 62.13. I called her back to argue about the stocking fee, explaining that I didn't order the part and her serviceman determined it was not needed. She also informed me that there was tax on the original service call of 134.95 bringing that cost up to 148. I argued about that with her also. I feel that I am owed full reimbursement of 94.48, after subtracting out the service charge of 134.95.

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