Complain about a product or service

Anchor Hocking Cookware

Lindsay of Jenison, MI November 17, 2009

Was baking meatloaf in my 9x13 glass pan at 350. After about 20 minutes I heard a loud bang. Looked in my oven and the pan shattered in a 1000's pieces. I recieved this pan set for a shower gift in Aug.2009. This happened the first time I used the product just a few days ago. Has there been a recall? Should I throw my other Pans away?

debbie of santa paula, CA November 17, 2009

I baked some salmon in a 13x9 inch glass Anchor Hocking pan. When I took it out of the oven, it shattered in my hand, sending Hot glass, and fish everywhere! I suffered minor cuts, thank God my grandkids were not here!

Miriam of Fayetteville, NC November 13, 2009

I had just taken my 13 x 9 dish (about 5 years old) of potatoes out of the oven (400 Degrees) and set it on the lukewarm stovetop. A second or two later the little bomb went off. Glass seemed to explode in an area 8 feet wide. I'm very thankful that I had cold weather clothing and shoes on (I'm pregnant and a lot of the glass flew on my abdomen and legs, but nothing penetrated as I had on a couple layers of clothing). I'm also very glad that my 2 and 4 year old were napping. This could have been MUCH more than a spoiled dinner!!! I had owned this dish about 5 years and it had no visible cracks or breaks in it. My oven is a little over 1 year old and has always regulated temperature properly.

Eva of Daytona Beach, FL November 1, 2009

On November 1, 2009, I used a 10 by 13 anchor hocking glass bakeware pan to cook dinner. I placed it in the oven at 400 and 30 minutes later I hear a loud bang in my oven. When i opened the door my dinner and glass were all over the inside of the oven. This is the second one that has exploded within the year. If the oven was open at the time of the explosion I could have been seriously hurt.

Cheryl of Wooster, OH November 1, 2009

I just purchased a new 10x13 glass baking dish. I had prepared lasagna and put it in a timed oven to have supper when we returned from church. When we arrived home the house was filled with smoke. The baking dish had exploded in the oven and the sauce, cheese and shards of glass were everywhere. Hopefully, when I can get into the oven to clean up the mess, my stove will not be ruined. The pieces of glass have fallen down into the lower parts of the oven. Why is Anchor Hocking allow to continue making glass baking dishes when they are obviously an inferior product?

Mike of Superior, WI November 1, 2009

I was cooking a meatloaf in a Anchor Hocking glass loaf at 350 degree's and 36 minutes later I heard a loud noise like something exploded. I thought somebody had thrown a rock through one of the house windows only to find the explosion had taken place in my oven. Glass pieces everywhere in the oven. Dinner ruined for company and had to wait for oven to cool to try to clean out all the glass shattered pieces.

I cannot believe the amount of people this is happening to. These glass cookwhere was from my brother and brand new. It was the first piece in set of 5 I used and I am afraid to use the others and don't plan to now after reading all these complaints. This company needs to do something to resolve this issue and reimburse for defective product! This is really sad to see how far back this has been going on with nothing being done to stop the explosions that could seriously hurt or kill somebody.

Meatloaf was a total waste and oven took hours to clean and try to vacume up all of the tiny tiny pieces of glass. I've spent days trying to get all the glass particles out of the oven. I am so scared of this happening out of the oven let alone in the oven as it did. How can this keep happening and nothing from the company being done to stop it?

Deanna of Wyandotte, MI October 26, 2009

I was making a pork roast in a 9x13 glass cake pan that I have used hundreds of tiems previously. The oven was set to 350 degrees and the pan had been in the oven approximately 30 minutes. Upon pulling the rack out to check the roast, the pan exploded, sending glass outwards at least 8 feet, all the way into the next room.

I was frantic because my 2 children, ages 7 and 4, were in the room at the time, as well as my husband. Fortunately no one was injured, but it took quite some time to clean up all of the glass from the kitchen and inside the stove. Lost dinner and spent hours cleaning up glass pieces, but no injuries this time.

Teresa of Hearst, ON October 17, 2009

Yesterday evening while in the process of cooking a large family meal, my Anchor Hocking 8x8 glass casserole/baking dish EXPLODED! I was making a belated Thanksgiving dinner and was using the dish to bake a small ham. Oven temp was 350 degrees and the dish had been in the oven about 90 min. I have used this dish at least once a week for 5 years. There wasn't any chips, cracks or scratches as i take VERY good care of my cookware. I removed the dish from the oven and placed the dish on my range for just a moment. I then removed the ham from the dish and transfered it to a platter. Picked the baking dish up and sat it with the other soiled dishes on the counter next to the sink.Not in water or on water, everything was room temp and dry!

The moment i sat the dish down it EXPLODED into hundreds of glass pieces. There was still hot ham glaze in the pan. Fortunatly for myself not 1 pc of glass hit me and none of the molten sugar came in contact with my skin. I GOT VERY LUCKY. My husband and his aunt came running when they heard the explosion, with my husband then checking me for injuries as i was in a state of shock. We have a 3 1/2 year old and a 18 month old that usually play somewhere in the kitchen(not near the stove we have a large kitchen) while i cook. They are always where Momma can physically see them.They happened to be playing in the family room with their Aunt when this occured. What if one had been in the kitchen at that moment? Would he have been cut, burned from the molten liquid or worse Blinded? Is that what its going to take before the products are pulled from the shelves and consumers advised to discard any they may have!!?? We discarded our other dish with reasonable fear for our safety.

Sara of Mount Gilead, OH October 14, 2009

Last evening, I was starting to make dinner. As always, I pulled my glass baking dish from under the cupboard and placed it right beside me on the countertop. I proceeded to cut up my potatoes, which were placed in a separate tin mixing bowl. About half way through cutting up my potatoes, there was a loud pop and I screamed, and ran from the kitchen. Since I turned my back from the mess, I did not see it happen, but came back into the kitchen with my husband to find my baking dish in shattered pieces on the counter and on the floor. This pan was room temperature, not touching a single thing except for the counter top, and bam, it busted into shreds.

While we were cleaning up the mess, the glass was still popping and cracking. I took pictures of it because I could not believe that this had happened and had never even heard of it happening. I received these baking dishes 2 months ago as a wedding present and will probably be throwing the other out because I don't want to risk hurting myself or someone else if this were to happen again.

karen of pasco, WA October 8, 2009

I purchased a Bake n Keep glass caserole pan. The same day, I tried to cook some bell peppers in the microwave. As I opened the door, it exploded into a million pieces. sounded like a gun shot. I was so forceful that glass is embedded in the coating of the inside of my microwave. I feel this product should be recalled.

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