Andersen Windows Reviews

In 2021 My contractor installed 4 sliding glass doors and 4 window transom’s on top of the sliding glass doors. They were the series 100 black. Last year Jan 2025 I noticed all 4 were very difficult to slide open. I called the Andersen representative for my area and explained the situation. We made an appointment for him to come out and evaluate the problem. His fee was $400. His evaluation concluded that the thresholds on all four sliders had warped.

Absolutely the worse customer service I have ever experienced. I bought an Andersen Window exterior French door many year ago and now the latching mechanism is broken. We have to lift the handle up as if to lock the door in order for the door latch to work. Have written them several times and they have never bothered to answer. Don't know if the door can be fixed or needs to be replaced

I am very pleased with my beautiful new front door. It is a great improvement and enhancement for my home. Although the custom manufacturing process is lengthy, the end product is stunning. Overall, it was an excellent experience.

We installed Andersen windows in our new home as an upgrade. We have had numerous problems from the beginning, we are now stuck with windows that do not open or close properly , the vinyl is cracking and of course they are out of warranty. I have contacted Andersen to discuss and haven’t gotten anywhere.

My custom home was built in 2021. We upgraded to Andersen windows as we felt it would add value to our home. While cleaning the windows the other day I noticed the outside frame (glazing bead) was lifting away from the glass and I could feel the edges of the double panes of glass! It was on the upper and lower parts of the windows, some lifting about a 1/2 inch or more. It is happening to a majority of my windows. I sent my builder a picture and he said he has never seen anything like it! Andersen's customer service said they will send replacement glazing beads! Maybe a class action suit will wake them up! It seems like this is an issue with their windows. I should have purchased PELLA!!!

Sliding door is nice, but threshold is a tripping (safety) hazard. I would not have installed it if I had seen an actual installed door instead of samples from a briefcase. Almost 11k for a door that I will regret buying forever.

I had a really disappointing experience yesterday outside Ace Hardware on Metro Parkway in Fort Myers. The woman who introduced herself as Rachael.

Andersen Storm Doors are GARBAGE!!!!!! I purchased a Andersen 3000 Series Full view storm door last year and today I went to change the glass door with the screen. Found out that they use cheap PLASTIC retainers to hold the glass and screen doors in the frame. Retainers are made of cheap plastic and break easily. I paid over $300.00 for the door. How much more could it possibly cost to just use screws and latches. Changing the glass door to the screen and vice versa took over 45 minutes as trying to reinsert the retainer strips back in after changing is nearly impossible. I will never buy another Andersen products. Poor manufacturing.

Worst company in the world - I've dealt with them directly since 2006 - first home build resulted in a lawsuit we won because they had so many defective windows and refused to honor their warranty. Fast forward and I just bought a home with of course brand new Andersen - several defects found by andersen's own inspector and they are once again not honoring their warranty so back to court we go. Avoid them at all costs. The folks there have all been really nice but they gaslight you and you will not get any warranty honored.

We recently moved into our new home with casement A series window. The quality is good. The problem is the window cranks damage the window frames and sills. When the handles are folded in some positions they know on the handles, dents or scratches the wood window frames. The handle knobs also hit against the window sill when the windows are partially opened in certain positions which also prevents the handle from fully folding. Andersen indicated it was because we didn't purchase Andersen extension jambs, which we did. They had no comment on the knobs hitting against the window sills during the phone call that allowed me to send photos directly to them as we spoke. During the call I sent photos of the knobs hitting the window frame and sill. The retailer has avoided addressing the issue and returning my calls. K **

I have used Andersen windows for 30 years. I will Never Buy another one. We had a patio door with the internal shades installed in February, on the 25th, 2026. It was a 5k$ door- which of course included the install. I was hesitant to buy a patio door with the shades on the inside, because what happens when they break? They have a good warranty. So I bought it. On March 26th, was raising up the shade with the slider and it broke. Not only broke the slider, but the track it was on is also coming off. I called the warranty number, was on the phone with them for 45 minutes. They accessed my phone, they had me take measurements, they had me go inside and outside to see the door. The part is covered. However to have a technician come out to evaluate the door.. Four HUNDRED dollars. I said no. And I will no longer buy Andersen. Nor will I recommend Andersen. If you are looking for a patio door, do not buy the one with the shades on the inside.

Windows are weatherproof. But very expensive and so heavy cannot open easily. The slide have no grips have to put hands on glass to open. The lift windows so heavy, hard to line up top and bottom to lock. The screens are nice, but the metal locks on the screens are cheap and can break easily. Seriously, the reason I bought new windows was so I could open them!!

If I could give Andersen a ZERO I would. Unfortunately for me, I purchased 15 Andersen Series 100 replacement windows. Two are picture windows that have 10 hideous screws sticking out of the window frame on the inside. They are not flush with the frame, each protrudes by up to 1/4 of an inch. Other window companies normally provide a piece of trim to add to cover such screws, but not Andersen.

I replaced my doors and windows with new Andersen products 16 years ago. I also have the rest of my home with older Marvin products. All of the Andersen products need repair or replacement; all of the Marvin products are still like new. The doors consist of a) two large sliding doors (4 panel, exterior), b) 2 French doors to exterior (standard size), handles do not work, and c) one kitchen window, hardware is broken. Andersen Replacement came out and looked at the doors and came back with an estimate of $100,000 to replace after a discount of $30,000. They did not even provide an estimate to fix just the hardware that isn't working. Also, their claim on the advertisement that replacing with Andersen doors and windows add 10% to the value of the home borders on lying. This estimate was taken from an Andersen survey and is not a scientific survey. Actual data based on scientific surveys shows roughly a 70% return on investment.

We would recommend to anyone. We are very happy since we replaced all of our weather shield terrible windows that ALWAYS leaked and iced up to 10 inches in the winter 3 years ago, NO PROBLEMS SINCE. We also just put in a new sliding glass door and again are thrilled with the whole package. They may cost more but we learned you get what you pay for.

Absolutely frustrating experience. The level of incompetence and lack of attention to detail was mind-boggling. Our mailing address is long and required a 2nd line for the apartment number. It took 5 different phone calls up to corporate and they still didn't get it right. Finally our local post office supervisor figured it out and and communicated the correct address to the postal driver. It took 6 weeks to receive our very small package. Never again!

Newly purchased 200 series storm door. Has manufacturing defects plural. Spent almost the same time on the phone with support concerning the issue as I did installing the door. I am a homeowner going through renovation at this time so cash flow is at a minimum. Basically told the issues at hand were normal for the door. Top window has a space for fresh air I guess. And the tabs allowing the screen to slide in the track are misaligned scratching the channel.

All of my windows and doors are Andersen. Overall, I am satisfied. In this specific case, I am disappointed that Andersen is not standing by their product. I purchased a replacement storm door in September of 2020. There is a five year warranty, so I missed the warranty period by 5 months. The inside bottom frame of the storm door discolored and is yellow. I tried cleaning it to no avail. I cannot fathom why the frame turned yellow and only along the one bottom strip. I am now making home improvements, so obviously I do not want a white door with a yellow strip. Andersen informed me that I would need to pay $71 for the replacement part. I'm not paying for something that was a malfunction of the product and not caused by me. Andersen should stand by the product and do the right thing.

I had Andersen E series windows installed in my home in March 2025. Two of my awning windows do not close properly and air is leaking through and the vertical slider in the bathroom shuffles back and forth when trying to open. When I reached out to Andersen about these issues I was disgusted by their response. They were very rude on the phone and refused to discuss possible solutions, when I asked about their warranty and guarantee they were dismissive of any responsibility and refused to engage in any useful conversation on how to correct the defects. I am appalled by Andersen Windows’ lack of accountability when issues arose, they clearly do not stand by their product. Their only suggestion was to send my case over to their lawyers.

Spent $3500 apiece on two French doors. Nothing but trouble. Have to adjust every 2 days so I can get them open and locked. People don't waste your money. Bought two other doors for less than $400 apiece. Perfect, no problems. I give it 2 stars because when they are working right, they look nice.