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Nancy of Los Angeles CA (02/12/09)
In 1995 Anthony Pools designed and built a pool for me. Starting in 1998 I noticed a rust color comming up from under my deck. I contacted Anthony Pools and they said it was from the berries of my palm trees. In 2003-4 I contacted AnthonySylvan Pools because now the deck was cracking where the rust spots were originally. Large chunks of concrete are breaking off all around the deck exposing the rusted rebarb under the deck. I called 2 other pool contractors to give estimates to fix the problem. I was told that we would have to tear out the entire deck because the deck concrete was not to code. It was not poured to the 2-inch requirement. At the spots now broken, the rebarb is not even 1/2 inch from the top.
I called 2 other pool contractors to get estimates from 25,ooo to 40,000 bercause the entire deck needs to be torn our and replaced correctly. I will loose the stone and spillway work along with the tile around the inside of the pool which means that the pool needs to also be re-plastered. I contacted Anthony Sylvan pools today and was told that they do not warrantee the deck. Ron of Flower Mound, TX February 12, 2009
Ron of Flower Mound TX (02/12/09)
We had our pool built in 2003 and paid around 32,000 for it. We had problems from the start. We should have know when the very forst appointment we mad with them to come to our homw, they never called and never showed up! But when we called them, they came out the next week and made great promises! We fell for it and then it took months and months to complete. We had to call them so many times to even get them to come out! At one point they had to completely redo our decking after it was formed and the sand and rebar put in because they had not correctly surveyed the height of a building we have next to the deck.
Once they were finally finished, the coping began to crack and pull away almost immediately. Then we had problems with one of the pumps. They came out and redid the coping and replaced the pump. We have sinced replaced various parts again ourselves. Then the cracking of the plaster and decking began! It started as a small crack from the steps and now it is cracked through the decking, the coping and one whole side of our decking has sunk about 3-4 inches from our patio. We have all tripped over that step down as have our guests and have had to place a large pot there to keep people from falling on it!
As I have read in other complaints, the same plaster people have been out FOUR times and it looks horrible! They have just filled in the cracks with large globs of something and now there are large seams all over our pool. The cracks are everywhere and we have called and called and never receive a call back. You get someone's voice mail when you call. We constantly must put water in our pool due to all these cracks. This is our first (and last) pool. It has been a terrible experience from the start. I would NEVER recommend A&S to anyone!
The mental frustration this has caused is the the worst. We constantly worry about getting this investment fixed like it was promised. It has been horrible! Let alone the money we have spent adding water and extra checmicals to our pool. We must contstanly be aware of the 3-4 inch drop of our deck from our patio as we have all tripped on it and so have our guests! This alone is a physical danger! Robert of Dickinson, TX January 30, 2009
Robert of Dickinson TX (01/30/09)
Well I am going to be brief here, after reading all of the other stories about Anthony Sylvan on here I learned that mine fits right in. From the start, the whole project just sucked. They broke ground 12/17/07 and its now 1/30/09 and still screwed up. The pool actually functions ok, the problem I'm having is the plaster company, Uno Plastering out of Houston. They keep sending the same guys doing the same shotty work and my pool is going on its 5th plaster job.
Finally today, I told them that if that was the only plaster crew they had, I don't trust him and I don't want him back. I stopped all work and am seeking a lawyer and an engineer. All I want is a quality pool like they promised. The warranty guy Daryl was actually trying to help me, and he too was getting aggrevated with the whole deal, but if they keep using the same contractor, they are going to get the same results. I think we should all try to act together and stand up to them, I'm going to try. Wish me luck. If anyone reads this and wants to help, I will gladly give them my 14 month story.
June of Stamford, CT December 17, 2008
June of Stamford CT (12/17/08)
This isn't a complaint but a compliment. I just wanted to say that Anthony & Sylvan replaced my cracked coping and did a nice job. It took a bit of nagging on my part but they did eventually come out and do it. In all fairness to this company they put in a nice pool. Our only problem was with the coping and heater and they stood behind both.
Sam of Spicewood Springs, TX November 1, 2008
Sam of Spicewood Springs TX (11/01/08)
in,Texas We bought a house with a pool built by Anthony/Sylvan. The pool has developed cracks in the pool and rusting on the deck. We brought in an independent adjustor to look at the problem and he told us it was to due substandard materials and shoddy workmanship. We called A&S and were told that the pool was out of warranty! The pool was built in 2006! What the hell!! They are not a reputable company and we hired a indepent contractor to fix it. Needless to say he found more problems!
Beware of this company! Postscript! October 27,2008. In calling the office Anthony and Sylvan Pools-Austin) I have found that the fellows I was talking too are all gone! Quit-Fired-I do not know! Now The corporate office is the only option and they are in PA! This company has gone from really bad to worse than bad in customer service!
We had to contract another company to repair the pool for 24,324.00.This should not happen to anyone! Tom of Austin, TX October 18, 2008
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