Vivint Reviews
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About Vivint
Vivint is a home security company that offers integrated home security systems and smart home automation solutions, including outdoor and indoor cameras, doorbell cameras, security sensors, smart locks and smart devices for lighting, temperature, locks and garage doors. Systems require professional installation and come with 24/7 professional monitoring.
- Fully customizable systems
- Compatible with Alexa and Google Assistant
- Useful mobile app
- Professional install required — no DIY option
- No trial period
- Can be a little pricey compared to competitors
Helpful Reviews
What is Vivint Smart Home?
Vivint Smart Home is a home security and automation company. It designs integrated smart home security systems, including features such as professional installation and 24/7 monitoring. The company was founded in 1999 and is based in Provo, Utah.
How does Vivint work?
Vivint uses advanced technology to keep your home secure. Here’s a quick breakdown of how some of the components work:
- Wireless sensors: Detect activity around doors and windows to provide alerts.
- Smart thermostats: Allow you to control the temperature remotely via the Vivint app.
- Smart locks: Enable you to lock or unlock doors remotely and manage access codes.
- Doorbell cameras: Provide video footage of your entryway and allow two-way communication.
The Vivint Smart Hub is the central control panel that runs on a cellular connection and connects to the Vivint app. Through the panel or app, you can monitor and control all your integrated devices, including arming or disarming your home, viewing live camera feeds and customizing notification settings.
You need a wireless connection to use a Vivint system because the Smart Hub uses Wi-Fi to connect. However, Vivint has a cellular backup that allows the system to work if your Wi-Fi or power goes out.
Vivint packages and pricing
Vivint’s security packages range from $349.99 to $1,899.99. Monthly monitoring costs range from approximately $24.99 to $57 a month. The total cost of a home security system from Vivint varies based on the package and equipment you choose. There’s no option for do-it-yourself installation, but installation costs are typically waived.
Vivint offers four standard packages, but each can be customized to include the equipment you need.
Vivint Security Starter, $749.99: Includes Smart Hub control panel, two door/window sensors and a motion sensor. Professional monitoring services for this package are approximatley $47 per month.
Vivint Doorbell Security, $849.98: Includes a Smart Hub, four door/window sensors, a motion sensor, and a doorbell camera. Professional monitoring services are approximatley $52 per month.
Vivint Safety & Security, $1,899.99: Includes Smart Hub, four door/window sensors, a motion sensor, a doorbell camera, a water sensor, a smoke and carbon monoxide detector, and an outdoor camera. Professional monitoring services are approximatley $57 per month.
Vivint HomeProtect, $349.99: HomeProtect has two payment options. Includes the Vivint app, motion sensor, three door/window sensors, keypad and Security Hub.
$349.99: This option requires no contract. You only pay a $29.99 monthly monitoring fee and have the ability to cancel at any time. Installation is an additional $199.
$199: This option gets you free installation if you sign a three-year contract. You also get a reduced monthly monitoring fee of $24.99.
Equipment can be purchased upfront at the listed cost or financed. Financing terms can vary. Vivint offers APR as low as 0%, and terms typically range from 36 to 60 months. Vivint also occasionally runs substantial promotions on its equipment packages, so keep an eye out for those.
Vivint equipment
Vivint’s base equipment includes its Vivint Smart Hub panel, motion sensors and door/window sensors. You can add more equipment options to your security or smart home automation package to personalize your system.
Vivint’s equipment is compatible with many of the most popular smart home products, including Google Home and Google Nest.
More equipment options
Doorbell camera
Garage door control
Outdoor camera
Indoor camera
Smart locks
Smart thermostat
Vivint has a wide range of equipment available for purchase. Options include:
- Outdoor Camera Pro: It is high-definition and has a 140-degree field of view and night vision. If the camera detects someone, it activates an 85-decibel speaker and lights up.
- Indoor camera: The indoor camera records when it detects people present and sends notifications to your phone. It also has a two-way talk feature.
- Doorbell camera: Vivint’s doorbell camera has Smart Deter technology to stop package theft: If it sees someone trying to take a package, it activates a 90-decibel speaker and LED ring. The camera has a 180-degree-by-180-degree field of view and night vision.
- Door and window sensors: The wireless sensors communicate with the hub and app, sending alerts and sounding alarms. They have a five-year battery life.
- Smart lock: The Kwikset smart lock lets you assign up to 50 unique access codes for family members and friends. You can also stay informed on who’s unlocking and locking doors and use the Vivint app to lock and unlock remotely.
- Smart lighting: Manage your lights without flipping switches. You can set custom lighting schedules and save on energy costs.
- Smart garage door controller: Use the app to open and shut your garage from anywhere. The app also notifies you if you leave the garage door open.
- Smart thermostat: Control the temperature in your home from anywhere.
- Smoke alarm/carbon monoxide detector: The smoke alarm shuts off your HVAC system in a fire to help slow the spread and automatically unlocks your doors, while the carbon monoxide detector connects you to monitoring if there’s a harmful level of the odorless gas.
Vivint home security FAQ
How much does a Vivint home security system cost per month?
As of publishing, recurring monthly fees for all packages include:
- Smart home monitoring: $29.99
- Video service: $5 per camera
- Cell network maintenance fee: $1.48
Monthly Vivint costs depend on your system and whether or not you finance the equipment. Equipment financing varies depending on the type and quantity of devices you purchase and the specific financing terms you select.
Can Vivint be used without monitoring?
No, all Vivint systems include professional monitoring, and there’s no way to opt out of it.
How do you cancel Vivint?
To cancel your Vivint service:
- Call customer support at 1-800-678-2635.
- Pay the remaining balance on your equipment (if financed and early termination fees (if they apply).
- Follow up with a written notice of cancellation.
- Keep documentation of everything.
The company has specific policies for active duty military customers, as well as customers who are moving or have extenuating circumstances such as death, bankruptcy or transition to an assisted living home.
Is Vivint safe from hackers?
Vivint’s Smart Hub encrypts signals to keep cameras, recordings and devices safe from breaches. The company recommends taking steps to secure your wireless network, such as regularly changing passwords and updating software and hardware. Keep in mind that hacking is always a possibility with any home security system that uses wireless technology.
Does Vivint work with Alexa and Google Home?
Yes, Vivint works with both Alexa and Google Home.
Still have questions?
Is Vivint worth it?
The majority of Vivint customers would recommend the company to a friend, but its customer support has received mixed reviews. Most report positive experiences, but some have expressed concerns about long hold times, cancellation policies, billing issues and technical assistance. That said, Vivint's system and services have a lot of great tech, and we think they’re an excellent option to consider for your home security needs.
How does Vivint compare?
Compare Vivint with similarly rated home security companies.
| Company | Customer rating | Monitoring | Installation | Monthly fee | |
|---|---|---|---|---|---|
 Vivint | Get a Quote | 4.5 | Required | Professional or DIY | - |
 ADT | Get a Quote | 4.2 | Professional or self-monitoring | Professional or DIY | $28.99 to $59.99/month |
 Frontpoint | Get a Quote | 2.0 | Required | DIY | - |
 SimpliSafe | Get Started | 3.5 | Required | DIY or professional ($99+) | $9.99 to $79.99 |
 Ring | Learn More | 1.3 | Optional | Professional or DIY | $4.99 to $99 |
Vivint Reviews
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Reviewed May 30, 2026
The sales person Danny was professional and kind. He did well but wasn't as thorough in his explanation of the products as he should have been. I actually love Vivint. The way they treated their employees on a show called Undercover Boss led me to use them. I needed what Danny was selling. He did well and wasn't pushy. Maybe he assumed I was a bit more familiar with the products since we spoke about how I was looking into adding some things. Regardless, I'm very pleased with the sales, and install. The installation guys were incredible. I forgot his name. I remember Danny's name because he used a very useful technique on departure and entry. He stopped talking, leaned towards me and gave me a solid handshake. He looked directly at me while doing so and spoke his name after asking and repeating mine. I noticed immediately. Very smart and definitely effective.
The install guy was very good. He insisted on reviewing the order before install. I started to brush him off a bit as this being a waste of time. I just ordered the products less than 30 minutes earlier. The install guy insisted. Turns out he was right. I thought the flood light and camera were one product. That alone had me and the install guy talking in circles. To the point I was getting a bit pissed. He said I paid for an outside camera and the floodlight. I said no, just the floodlight, thinking it had a camera. Anyways, once my tone started to change, the install guy shifted and went over each product and what they did. That's when the confusion cleared. He shifted at the right moment as I am the type to simply say screw it and tell people to kick rocks once I get pissed. He had another install guy show up to cut the install time down for me. It was 7 pm when they arrived. As I had agreed to.
They were a great pair. Funny and very accommodating. They did great work and I was happy. They fixed one of my cameras that I could not get connected to my original panel. I took that off the price and saved a whopping $4 off the monthly charge. We both laughed and yet he didn't push. I had just made a comment on how I was going to buy some cameras myself before they showed but saw the prices and would just put it on hold. The install guy read me correctly. Over all, I know I wrote a book but to be honest, good sales and excellent service is not a common thing anymore. Especially from people as young as these guys were. Very impressive job Vivint! You chose and trained well. The upgraded outside camera attached to the flood light option is pretty bad ass. Exactly what I needed.
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Reviewed May 16, 2026
I just switched from ADT to Vivint yesterday, and to say I am extremely happy with the new security system would be a massive understatement. If you are on the fence about upgrading your home security or making the switch from another provider, let this be your sign to go with Vivint.
The Installation & Tech Expertise: From the moment the technician (Jonathan **) arrived, I knew I was in good hands. The tech was incredibly knowledgeable, professional, and patient. They took the time to map out the perfect setup for my home, explained how everything worked, and ensured I was completely comfortable with the system before leaving. It’s rare to find an installation tech who truly understands the ins and outs of the technology they are handling, but Vivint’s team nailed it.
Superior Technology & Equipment: In my opinion, Vivint’s equipment is vastly superior to ADT’s. The hardware feels premium, but where Vivint truly blows the competition out of the water is the technology. The ecosystem is seamless, the interface is incredibly intuitive, and the smart home integration is lightyears ahead of what I was used to with ADT. It feels like a truly modern, proactive security system rather than an outdated, reactive one.
Better Contract Terms & Financial Flexibility: The financial and contract structure with Vivint is what ultimately made this a no-brainer for me:
Shorter Commitment: Vivint only required a 2-year contract, compared to the rigid 3-year contract I was looking at with ADT. Having that extra flexibility is a huge plus.0% Financing: I was approved for $4,000.00 at 0% APR to finance the equipment. Being able to get top-tier, premium hardware without paying a massive upfront cost—and without paying a dime in interest—made the upgrade incredibly affordable.
The Verdict: I am thrilled with my decision to switch. The combination of cutting-edge technology, expert installation, shorter contract terms, and amazing 0% financing options makes Vivint the absolute gold standard in home security right now. If you want real peace of mind and elite equipment, skip ADT and go straight to Vivint. 10/10 highly recommend!
Reviewed May 8, 2026
We have had a Vivint system since 2017. It had started to be slow and glitchy and we needed a new co2 sensor. We happened to see the Vivint reps at Costco and decided after taking to them that we would just purchase a new system through Costco. They were so nice and very helpful. Tech David came and was very professional. We realized that in order to install the new system we had to cancel the current one which seemed to cause problems Including a 30 day wait period with no system at all.
After 2 1/2 hours of being online with a Jessica and the loyalty department we finally found a solution that would allow me to have the new system installed. Jessica and David were so helpful. The loyalty department was not. I was transfers multiple times and left on hold. There was a huge language barrier at times and they spent way too much co time trying to talk me out of canceling my account instead of trying to understand the actual problem and finding the right person to help, in the end we were able to reschedule David to come back and install my system. He did a fantastic job. Was on time and totally focused on getting things installed and working properly. He answered all my questions and got the app going for us.
Reviewed March 27, 2026
Vivint is HORRIBLE! I was renting a house that had their cameras already pre-installed. When I moved I called and let them know that I will not be renting that house anymore therefore I do not need their services and I needed to cancel. I did not want service anymore from them and there were new renters moving in immediately. I moved out in November and in March they took three payments out of my account for past due payments. These were for services that I no longer received at a rental.
When I called to get my money back, I was on the phone for over an hour. Customer service had the nerve to ask me for the new renters phone numbers so they could just transfer the account? I had nothing to do with the new renters! They also told me they would give me six months for free! They tried giving me a lower rate. But after multiple issues with their cameras while I had their service, and the low poor quality of their video, there was no way I was transferring their service to a new house. The solution finally was that I still had to pay for three months of service that I did not receive. I was the one held financially responsible because they neglected to finish this cancellation process with me. The new renters got Vivint services under my name for free!
Never will I ever suggest this company to anyone. The fact that they couldn't make this right and give me my money back and the fact that they were more concerned about keeping the account open is the reason why I did not transfer their services. Had they made this an easier process for me to cancel and give me my money back for services I never received, I will not be writing this. Their morality here is absolutely wrong! The fact that they thought I would continue business with them when they were charging me for services that somebody else was receiving is mind blowing!
Reviewed March 25, 2026
Jose came out and installed my Vivint security system. He was very professional, informative, and very helpful today. He guided me through all the steps and he was very patient. Even when he had to send something multiple times because I was at work and the wi-fi seemed to be having some issues and taking longer to load the documents than normal. Jose went over and beyond today. My smoke detector has been going off for years but I have such high ceilings upstairs the smoke dector is difficult to get to. Jose disconnected it for me because he would constantly beep all day. Problem solved, no more beeping, thank you Jose.
Jose even waited for me to get off from work so he could show me how to do the panel and work everything and sign anything else I needed to sign. He was very helpful with my parents coaching them on how to do the panel also. You have a true star on your team and that is Jose. If I could give 10 stars I would. Jose you are the best and thank you, thank you, thank you for everything.
Erica **
Reviewed June 1, 2026
Very professional, efficient, knowledgeable, and detail-oriented. Highly recommend.
Reviewed June 1, 2026
If I could leave zero stars, I would. First, you pay for their expensive equipment and the service techs tell you that there’s no contract with purchase of equipment. Just monthly monitoring. Fast forward three years and you sell your house. Surprise, they claim you have a year left on contract. BS. So the new owner of my home assumes contract. A year later, I start receiving bills from Vivint. An hour later and five representatives later - they still can’t get their act together. Can’t speak to a person that’s first language is English. God forbid should you say something off their script.
Reviewed June 1, 2026
The sales rep was OK, but then they installed the system. They drilled holes in the middle of my wall, ran all the wires on the outside of my walls. It looks terrible and half the system keeps going off-line and now that I got everything installed the sales rep will not respond to me like he made the sale now I’m just nothing.
That’s not the experience we want you to have, Shawn. Please reach out to reviews@vivint.com so we can take a closer look and make sure that this situation gets properly resolved for you.
Reviewed June 1, 2026
Our experience was great, the initial meeting with the Rep was great, he explained the benefits of using their product as well as getting the system in put within one day. The technician was very good, cleaned up behind himself and patiently walk my husband and I thru the system.
Reviewed May 31, 2026
Very good service. 😃😃😃😃😃 Very friendly 😃😁😃😁😃 and nice. ☺️☺️☺️☺️🙂. Helpful. 👍👍👍👍👍 Great people. 💯💯💯
Vivint Company Information
- Social media:
- Company Name:
- Vivint
- Company Type:
- Private
- Formerly Named:
- Vivint Smart Home
- Address:
- 4931 N 300 W
- City:
- Provo
- State/Province:
- UT
- Postal Code:
- 84604
- Country:
- United States
- Fax:
- (801) 377-4116
- Website:
- www.vivint.com
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