Complain about a product or service

APX Alarm

wm. of milan, TN August 4, 2009

charles come to my home advertising home security system.i was told it monitered police,medical,and fire.sounded great so i signed up.4 days later i descovered system did not infact moniter fire.i then call mr. bovan as he instructed.mr. bovan made appiontment to meet with me the next day.after takeing off work and waiting he never showed up.i then contacted customer service who told me they would investagate mr.bovans actions and lies,and they would get in touch with within a few days.a month later.my isue is still unresolved.customer service refuses to try to be helpful

orlando of tacoma, WA July 28, 2009

we were at home when a representative came to the door he told us we had a year contract when we tried to cancel a year later we were told we had a 60 month contract we had a rental we were planning to move in a year or two why would i want a 60 month contract we have 5 children sveral with disabilities this is very inconvenient and were very rude &disrespectful when we tried to work out a compromise they refused

Mel of Hamilton, NJ July 24, 2009

A young man knocked at my door and I was on a phone talking to my friend at that time. I told him 'Yes, how may I help you?' and said I was actually on the phone well he said he was selling security systems and ask me my current provider he was giving me the story about if your existing one is hooked up on a telephone line and if that is cut off my security systems would not function. I told him I ws not interested on getting a new one and I am still on the phone with my friend.

He said well he could come back in 2 minutes and repeated again I am not interested until I am so mad that told him please leave and told him for 10 times does he not understand I wanted him to leave. And he stood there looking at me daring me and I said 'I will have to call the cops' he said that I cannot do anything about that because they are license to sell in our area..... I closed the door and locked it and left him outside. Look up the company's website and found a number and made a complain about the incident. Spoke to the costumer relation person and told him the details and they said they will investigate. I also said that these sales rep need to be more trained to have courtesy and not walk door to door at 8:45 pm in neighborhoods and making people mad.

Jon of Roseville, MN July 21, 2009

I was eating dinner with my family when a man knocked at my door. He introduced himself with ID badge and uniform. He told us that he was advertising for a company called APX Alarm. He showed us what the company would pay for a basic system including a cellular unit, do to the fact that we do not have a home phone. He was really professional and when I asked him if there was a commitment he told me I would have to keep it for 3 years. I was impressed at the way he handled himself and represented the company he works for. I am very happy with the system and the peace of mind it gives me and my family.

Diana of Covina, CA June 25, 2009

On 6/21/08, in the mid afternoon, this young salesman, J. Hartman, working for APX Alarms came to my house selling alarm systems and security monitoring. We were just ending our contract term with ADT, and were willing to change services. The salesman verbally gave the terms of service as being 39.99 for a one year term, which was similar to what we had with ADT, the prior company. However, unbeknownst to me, the contract was written to reflect a five year term.

I did not notice the 60 month term as written on the contract at the time, as this gentleman was very talkative and time was of essence to have our new system intalled. The young man looked and acted like a clean, honest, Christian, hardworking individual. Usually a good judge of character, I entered into the contract. I did not feel the need to go through the contract, as I truly trusted him.

As soon as the contract was signed I noted that the installation guy must have been waiting around the corner, because he showed up very quickly after the contract was signed. The salesman made a call to his home office, and a pre-survey took place to confirm that we were happy with the salesman and the terms of service at 8:58PM. I wondered why John was adamant that the survey be completed by my husband, rather than myself. I had been the person with whom he was negotiating. He said that because the contract was being placed under my husbands name and credit, that he be the one to answer the questions.

The installation took a horribly long time, from early evening until well after midnight. A post satisfaction survey took place at 12:35 AM (6/22). We were obviously pretty sleepy at the time of the survey! The installation kept my children from falling asleep on time, as the unit was being worked on in their bedroom. I contribute the long time it took to install the unit to the installers lack of knowledge and skill. The installation began at 8:38 PM and ended at 12:35 AM the next morning!

Even though the tech thought everything was installed right, after I double checked the system a week later, I found that the unit was not sending a signal to the company, and my telephone service was not working intermittedly. On 6/26/08, I was forced to schedule a service call. The installer came over and finally fixed the problem. I was apparantly without security monitoring for a whole week prior to that, for which they were paid.

All of this happened so quickly, due to all the problems faced with the installation, didn't have a chance to reflect on the paperwork and what the contract revealed. I was still having monitoring problems within the three day period for cancellation. What is expecially dishearting, is that I even let this deceitful person use my restroom on several occasions throughout the week, while he was working on selling to the rest of my neighborhood. Thanks to this experience, I will never trust another salesman again, from any company.

Now, as my husband and I reflect, without jobs through no fault of our own, we wonder why we should be held liable to pay for services we really never intended on lasting for five years The tactic used at which to get the sale was dishonest and was a bait and switch. The installation and service was poor. This man, to me was the devil in disguise. He even felt so comfortable, that days after the sale he brought back his co-worker, who was also selling in the area to use my restroom. All the while, I had no idea that he was scamming my family and I.

After noticing the discrepancy, it was already too late according to their company customer service representative, Janet, to cancel. The three days that were allotted to me at which to cancel had since past. I would like to end my contract, and am looking for any assistance you can give me. 1,919.52 (This amount reflects the four extra years that I never intended on agreeing to.)

GLORIA of LONG BEACH, CA June 22, 2009

I called in to cancel the Alarm system at one of my locations. I was then told that it was a 60 month contract of which this was never stated to me at any time by the representative. I also obtained a second location for the house my son is renting while he is going to college in Tennessee. Does that make any sense for establish a 60 month contract on a rental???? Hello???? Anyone home??? The representative misrepresented themselves and the service.

Michelle of Newport News, VA June 22, 2009

A couple of months ago a man came to my door claiming to work for APX Alarm, he told me how my neighbors had used their company and they were going from house to house to try to get new customers. I felt something was amiss with this so I refused the service but did give them my phone number. Since then I have been inundated with calls from their company to purchase their system. I am on the DO NOT CALL REGISTRY and have asked them on numerous occasions not to call me anymore. They still persist. It is then that I looked them up via a search engine and found that they were a fraudelent company. I have since contacted the real APEX Alarm and have spoken with the owner. This fraudelent company is not associated with the real APEX Alarm, the real company can be reached at 510-548-0515, the owner's name is Nick, I can't read what I wrote as his last name. He was very informative about this fraudelent company APX Alarm, they are owned by Todd Peterson, Keith Melifuson, and Sean Breenchley. They are located out of UTAH and their investors are GOLDMAN SACKS.

Unfortunetly I have found that you can only submit a compaint here or if they have called you to the DO NOT CALL REGISTRY COMPLAINT, local government will not intervene due to the fact that they have a license to sell in your area and they have no way of knowing that this company is fraudenlent. My best advice is to not give any information to any door to door salesmen, if you want their product seek them out yourself. The calls do not stop, they call at all hours of the day and evening and trying to have your number removed from their calling list is fruitless. There must be a way that we as consumers can stop this fraud. Research them, they have terrible business practices and have no problem using trickery or fraud to get your business. They prey on the elderly and anyone else they possibly can.

Mike of Goldsboro, NC June 1, 2009

On May 29, 2009, an unexpected and poorly dressed (white shirt, shorts, and flip flops) APX sales representative knocked on my door at dinner time. He barged into my house (almost a tragic mistake on his part) and attempted to sale me an alarm system I didn't want. Using high pressure sales tactics, he mentioned there had been break ins in the neighborhood (completely untrue) and if I agree to leave an APX sign up in my yard for a year, the equipment, installation, and monitoring fees would be free for that year (another lie).

He wanted me to sign a contract on the spot and when I refused, he became angry saying, "if you don't agree to this, then I'll have to give it to one of your neighbors." He left, hopefully feeling crushed at not making a sale. APX, what kind of scum are you hiring!

Chad of Pine Bluff, AR June 1, 2009

A young man came to the door early in the morning, waking me out of my sleep, claiming to be a APX salesman. From the get-go, someting didnt seem right. He told me that they would upgrade our current alarm system with their technology and it would only be 39.95 a month. He had a "i.d." around his neck, but it was turned backwards. He also had a folder in his hand. He was not driving a vehicle. That seemed kinda odd. When the ADT man stopped by, he had i.d. and was in a vehicle. I mentioned that to him and he replied "that everyone does it different". He kept pushing the issue of it would only be a few dollars more a month. The more I said "thats ok, im not interested, the more aggresive he got.

Finally I started cussing and threatened to open fire if he didnt leave my property. He caught a attitude and said "fine then" and turned around and left walking. I decided to do some research on this company and I have not seen anything good on them yet. Glad I didnt decide to sign up.

Diane of Boonton, NJ May 27, 2009

A "representative" from APXALARM came to the door trying to sell me a home alarm system. Very strange from the get-go I asked him for "information" about this company and services and received a blank torn off "appt" card with the info above. I went online & looked up the company and called the police who told me they had a "permit" and were "fingerprinted".

I was pretty amazed at their blase' attitude towards this whole episode. With all the scams that go on today, I thought they might have given it more consideration that the condesending way I got treated when Itold them I read it was a big scam! Live & learn! I had no intention of getting APA services-whole thing seemed pretty bogus & hokey to me and no way someone's going to walk up to my door with no proper ID and sell me something to "protect" my home--but obviously, the town police could care less! Buyer beware, I guess!

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