Complain about a product or service

APX Alarm

Larry of Harker Heights, TX May 21, 2009

We were approached at our front door by a young man who was selling APX Alarm systems. The first thing he said was " I am in the neighborhood selling Alarm systems." Honesty the best policy with me. He fully explained the costs, monthly and others and the different types of security systems they offered. We agreed to their terms in contract form, they installed the system in the next 3 hours. The installation was quick, clean and very efficient. The only thing we had to wait for was the smoke alarm to be installed, because in Texas, you have to be licensed especially for smoke/fire alarm system installs. About 1 month later, APX called and a technician came and installed the smoke detector. Again fast, courteous and clean. All systems have worked perfectly for a year now. Terrific service and customer support. I do not know what happened to all that have had problems but may I suggest that they call and speak with a Customer Service Rep and explain (NOT YELL) their specific problem and ask for assistance from APX.

Joseph of bayonne, NJ May 20, 2009

I went to my door to look out side because my dog was barking and saw a guy across the street with a white shirt on and a folder in his hand. He was looking around while on a persons pourch waiting for the person to answer the door it just didnt seem right to me. About 5 min later we had the door bell ring and it was the same man at my door he asked can i talk with the home owner so i called my father to the door. my father went out side and i stood near the screen door right infront of them and listened to what he had to say. he talked all this trash about brinks home security system and other ones two. he didnt make that much eye contact and also talked about one of the people across the street having a stroke not to long ago. it made me realize is he the real deal or a scam artist? so my father let him in but i didnt want the guy in my house. we all sat down and he was very jumpy. He even showed houses that were signed up for the company and the tech people would be coming to all of the houses that night. so as he was talking to us i got a fresh plastic cup and filled it with water and handed it to him for finger prints just incase my house gets robbed in the near future. he took a sip and left it. we all finished talking and to me it just seemed to good to be true plus i watch all these shows about people robbing houses and i learned about systems from it and i would correct this guy and ask him other questions making him more jumpy. he ask for both of out information but no social security and than called someone with some of my fathers info. the guy than left about 3min later telling us later that night tech people will be at our house putting in a system. we didnt sign any paper work for a system to be put in. the guy was so jumpy he left his phone and some paper work in my house and i ran out side to tell him his stuff was in my house. well my father was not going to sign something with out reading the paper work so he read it once the guy left and it had that we paid nothing for all of the equiptment which seemed good but down further it said we had to pay 1949.61 to start the service which will be for 39months. i came online the next day and read up about the company and saw bad things about them. so i decided to call the police and they told me that they have a permit to go around so they cant do anything about it. IF YOU SEE THEM IN YOUR TOWN TELL EVERYONE TO TURN THEM AWAY. i knew it was a scam but we wanted to see and hear more about it just incase someone got robbed in our area.

Barbara of Hephzibah, GA May 2, 2009

A man claiming to be representing this company was knocking on doors in my neighborhood and asking residents questions concerning their security systems and security features of their premises. I sent him away and called the police who told me they'd had similar complaints about this company before and that they had numerous false alarms from properties using their systems. Giving information about your property to people going door to door is a dangerous practice, even if the company is reputable, which this one apparently is not.

D.fitzgerald of North Babylon, NY April 11, 2009

D.fitzgerald of North Babylon NY (04/11/09)
My 80 year old father got tricked into signing up for 60 months of security monitoring at 44.95 a month. The sales rep used the scam that they just had to keep the sign up to advertise the business. He thought the monitoring could be canceled. Since he's 80, I guess he beleived what the 3 guys in the house told him, and the system was installled the same day he signed based on the misleading statements made by the sales rep. The company said to cancel we need to pay 2500, or get taken to collections and credit ruined!! This company took advantage of the elderly. Disgusting!! And they lied about a number of things!!

My dad lives on a fixed icome. He can't afford to pay 44.95 dfor 5 more years, and if he were to die before it's done, does that mean my mom, who will really be struggling, will have to pay. This is awful.

Jouse of Las Vegas, NV April 10, 2009

Jouse of Las Vegas NV (04/10/09)
WELL FIRST OFF ALWAYS READ WHAT YOUR SIGNING . I sign up with apx over 6 months ago and it has been horible. the first week we had it alot of bad things went wrong with the system the system didnt work somedays then suddently it work, but the worst is that you cant cancel no matter what. my wife and i had to move to mexico to fix my visa and we called the apx rep they told me they cant do nothing about it very very rude they told my wife that is not their fault. the guy who installed it told us that there is no contract needed for this but it was all a lie .please dont sign up with apx for no reason

we still have to pay even in mexico so our credit dosent get bad. if there any thing some one suggest me please contact me asap

Angela of Port Chester, NY March 12, 2009

I have a serious problem that I need help with.I signed a contract with Apx,I mistakinly misunderstood 60 months for 6 months.Was not explained by the salesman.My husband and I are no longer working,we are both disabled and are unable to pay our bills at this time.I tried many times with APX

Elizabeth of Missouri City, TX March 3, 2009

Elizabeth of Missouri City TX (03/03/09)
D. Mack, a door to door seller from APX Alarm came to my door assuring that this was the best alarm system I could get, told me that i don't have to worry about signing long term contracts because i can cancel at anytime, no credit record check, no SSN, I noted that she was so pushy, and making frequently eye contact with the technician that came along with her to install the system (June 24, 2008) It was the beggining of a nighmare...

this young technician made an awful work (of couse, it was covered by the phone jacket, so I didn't notice the mess), my internet service was interrupted for 6 weeks, my home phone service did not work for periods of times, We found out until friends and relatives tryed to reach us at our cells phones, when we try to make phone calls, phone dead, I even argued with my phone company, until they told me it was the alarm system that was messing the service. We set up the alarm and door sensors failed to work, We had a toast slice trapped on the toaster, the whole house on smoke, the smoke detector from APX never got activated we had to unplug the toaster.

A nice from APX technician came to fix the problem, only to work for 5 days, and APX Alarm didn't care, the only thing they said (All representatives )is that you can not cancel, the only thing you can do is to paid the term of the contract or transfer the service to someome else. I will never recommend this company, one of the representatives made fun of me. terrible costumer care (If any) now they sent this account to a collection agency, telling me they are going to sue me, and damage my good credit record.

APX check your credit records before they knock on your doors. APX Alarm definately uses shady business practices. How can I pay for a useless service and a toy like equipment? The APX technician told me thet the doors sensors failed to work because the rainy wheater, they got wet. What kind of security Company is APX Alarm System? D. MACK TOLD ME THAT THE PAPERS I SIGNED WAS ONLY MY AUTHORIZATION TO INSTALL THE EQUIPMENT, DISTRACTING ME BY MAKING ME PERSONAL QUESTIONS AND MY STUPIDITY FOR NOT GETTING MY READING GLASSES, AND TRUSTING A LACK OF INTEGRITY PERSON

Damaged my internet for 6 weeks, extra cost for doing things that I usually do trouhgt my computer, I had to leave home. A big whole on my wall where they installed the keypad. Missing very important calls. What if I ever have and emergency and my home phone was useless) This company is demanding inmediat payment or they going to damage my economy by damaging my credit record trought a collection agency.

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