Complain about a product or service

APX Alarm

Donna of Barstow, CA February 14, 2009

Donna of Barstow CA (02/14/09)
Hello, On August 11,2008, I was approached by a salesman at my home, who was selling an alarm system. I was told that because of the area I live in, APX ALARM had a certain amount of funds set aside for customers to have a free alarm system installed, and all they ask, is that you allow them to display their sign in your front yard for advertisement purposes. However, there was a monthly service fee of 44.99. I agreed to accept this alarm service. Although, I was not aware of a contract.

The salesman never mentioned the 60 month contract or product payment in full of 2,000 dollars if you cancel service, eventhough I explained to him that, I couldn't really afford the system.

I was under the impression, that I could cancel the service at any time and sign up again, when I could afford it. So on 10-19-08, I called APX and talked to Marcello. I told him, that I wanted to cancel the service. He said, the only way I could do that, is if I sold the alarm system to someone else or pay APX 2,000 and some dollars for it. I could not believe it! If I had known this fact, I would have never accepted the alarm system from APX. Marcello actually chuckled a little, when I explained to him of how convincing the salesperson was that day. Although, he did offer me a somewhat alternative as to relieving me of payments for 3 months, however the contract would be extended another 3 months.

He mailed me an addendum to sign, which I have not yet got around to signing, as I wanted to contact consumer affairs before doing so. I am a single parent of three and this is a revolving charge on my credit card. I can't afford this at this time let alone 2,000 dollars to pay it off. Is there anything that I can do to send this back somehow? It is in perfect condition, as it has never been used. Is it too late because this was done over 6 months ago? I have been so busy and have not had time to address this issue. I feel like I've been scammed. I would appreciate any advice that you have to offer regarding this.

James of Salinas, CA September 12, 2007

A door to door salesman from APX Alarm http://apxalarm.com came to our house and stated that they are doing a advertising special. They would Replace our existing Alarm for free with a more sophisticated alarm that would be more sensitive and allow us to keep our pet in the house and the alarm on. We were skeptical and did not want to switch, they said all we had to do was display the alarm sign in our front yard, the salesman also assured us if we were not happy with the alarm they would come and take it out. We allowed them to come and install the system, the installer also assured us that if we were not happy they would remove it, he pointed out a few lines in the contract that he thought were important and mentioned nothing about a 3 days trial period, that needed to be canceled via written letter. Then after the three day trial we were locked in for a 5 year contract.

We called one week later after having a false alarm in our home, they were unresponsive to help us. After 3 false alarms and the Police coming to our house we asked for the alarm to be taken out. They informed us that they would not unless we paid the entire 5 year contract out. I then called a supervisor and they said the same thing that they would not cancel the contract. I demanded to speak to the salesman who lied to us, they said they would have him call us. We have not heard form him. I want to know what legal action I can take against this company.

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