Complain about a product or service

Asko Appliances

Thomas of Ross, CA November 18, 2009

Two problems to report: 1 - An Asko washer that has stopped working after four months, and 2 - A bad experience with Asko over the phone. We have the Asko W6222 washer and it's still under warranty. We've used it for just four months. After running a load, it still has water in the tub, seems to not drain fully. We called Asko, they gave us two names of local people to call for service.

We called one who came out. He said he needed to order a part, and that usually Asko has the part to him in two days. He unplugged the washer and told us not to use it. We told him to have the part overnighted if possible and we would pay the cost for that. He called a short time later and said that Asko would not allow him to have the part overnighted, that if we wanted it overnighted, we'd have to call them ourselves!

My wife called and was shuffled to three different people. The third said he'd take care of it and would put her on hold to make arrangements. She waited for him on hold for a full thirty minutes. When the phone was picked up, it was by another person who had no idea what my wife was talking about. My wife hung up, called the local service person and told him to just take care of it.

Gary of Groton, CT July 26, 2009

Having paid a considerable amount for these "high end" appliances we have been very disappointed in their performance, (or lack thereof). We have, since brand new had continuous problems with our dryer. There has been a smoking smell in the clothing and we determined that lint was being trapped in the back of the dryer and was actually catching fire. After numerous service calls the fix was to put a piece of duct tape over holes that were designed into the machine to do who knows what. Asko apparently was aware of the problem but failed to notify consumers or service personnel. Do to the difficulty in getting service, (their service net work is terrible) the poor attitude of those with whom we spoke at Asko, the money spent and the real possibility that we could have burned our house down we decided, when our Asko washer broke down after 4 years to throw it out and get a Whirlpool Duet with which we are very happy.

Roger of Colonial Heights, VA March 13, 2009

Roger of Colonial Heights VA (03/13/09)
I ordered an Asko WCAM1812W washer/dryer combination from A.J. Madison Inc. 1416 38th Street, Brooklyn New York,1128-3614. he washer was delivered to my residence on Monday, February 23rd. I installed it on Wednesday, February 25th.

The machine would fill up with water and then do nothing. The Machine would never move on to the wash cycle. I called Asko directly as soon as I tried to use the machine. I requested a new machine be sent to me and requested them to pick this one up. The lady I spoke with said that they would not send a new one, but she would arrange for a local service man to look at the machine. I told her that I did not want a new machine that needed to be repaired before it was placed in service!!

Asko would not send a new machine. I finally told her that if that was there policy and it was legal, I would have no choice but to let the repairman look at the machine, as Asko already had my payment of 1382.99. The repairman showed up February 26th and determined that the mother board was defective and that he would have to order a new one. When he called Asko to let them know the problem, their responce to him was, we want you to check some other things because that mother board costs over 300.00.

The repairman came to my residence again on Saturday, February 28th and again determined that the mother board was the problem. The serviceman contacted Asko and tried to order the board and he was put on hold for 38 minutes and then hung up on. The serviceman finally was successful in ordering the part on THURSDAY MARCH 13th!!! Asko told me that the part had to come from Sweden and that I could expect delivery sometime in April, no exact time, just some time in April.

I still have to go to the laundermat every week even though I have spent almost 1400 on a piece of junk washer. I feel I have no where to go or complain. This whole situation has caused me not to be able to sleep and the attitude of the Asko employees is basically, we have your money and we don`t care if you ever get your clothes washed.

Robert of Albuquerque, NM February 5, 2009

Robert of Albuquerque NM (02/05/09)
Purchased dryer, dead out of the box. Waited 3 weeks for a new one-dead out of the box. Asko now wanting me to jump through hoops before authorizing any repair. I do not know why a new unit should need repair. It gets better. They will have to wait to see what the problem is to see if it's covered by warranty. Claiming it may not be manufacturer's responsibility. Calling customer service is of no service. They read from a script and do not budge from repeating the same thing over and over.

Now doing laundry at the laundromat for the 4th week. If the local vendor would take both the washer and dryer back, I'd take anything other than Asko.

Mark of Dugger, IN October 31, 2008

Mark of Dugger IN (10/31/08)
I bought an Asko washer/dryer combo unit (Model Number WCAM1812) on 4/30/08. About a week later an electronic card quit working. The Asko people assigned a local appliance repair shop to make the repairs. After the repairman came out and found the bad card, he ordered a replacement from Asko. They sent one out and then did not authorize a return visit to my house to put it in. Afetr a long round of phone calls, he finally got the authorization only to discover after arriving to my house that they sent the wrong part. He re-ordered the part and received another wrong part. After three weeks, he finally received the right part and repaired the washer. On that repair we spent between 400 - 500 at the laundromat (enough to buy a decent washing machine at Sears).

Then a few weeks later it quit spinning. The same repairman came out to service it and found another bad part (electronic again, I think). It was down for a week or so that time. Then a few weeks later it quit spinning again. The same repairman came out again...it was a bad belt this time. It quit working again a week ago. It quit spinning and it is making a griding noise. Asko tried to get the same people to work on it again, but they no longer service Asko appliances. They contacted another place about 50 or 60 miles away.

After 4 days, we finally got a return call from the new repairman. He is convinced that it is a motor and capacitor from the description we gave him over the phone. I had asked Asko if we could get a replacement machine (the old repairman was going to recommend that if he had to come out any more). They said that it only had ONE MAJOR repair.

400-500 in laundromat fees on the 1st breakdown. We did not track the expenses as close on subsequent breakdowns because we took our laundry to other people's houses to wash it for the most part. We also had the expense of gas to take the laundry each time we do it (with 3 kids at home, we do laundry every day). There is also the stress of having to deal with this. We have owned this machine for 6 months and this is the 4th service call on it. They won't take it back because it is under warranty.

Bonnie of Lewes, DE October 15, 2008

Bonnie of Lewes DE (10/15/08)
I have an Asko dishwasher which was purchased brand new in 2004. In July of this year, it broke. I contacted the company and they put me in touch with an Asko certified repairman. I called the repairman to come out. He explained that he doesn't like to work on these because he has a hard time with the company. Assured him it would not be difficult. He came to my house, diagnosed the problem and attempted to order the part from my home. He did not have his 4 digit authorization code with him, so they would not let him order the part.

This went on and on with excuses why the part not being ordered ranged from no authorization code to me having to call and file a claim. After about 10 weeks of this, the part was finally ordered. During those 10 weeks, I would continually call the company. They would not return my calls or they would tell me one thing and then when I would call back I was told something else. Two weeks ago I received a message from a second supervisor informing me that she is very sorry. She has not idea why this has been going on so long but assured me it would be resolved.

The part finally arrived and on 10/7 the repairman came out to fix it. Turns out we now need additional parts. We were informed that the parts were ordered but on backorder and they should arrive in about 8 days. Then, 10/14 my repairman calls me and says he is finished. He will not deal with them anymore. Apparently they now said he needs to fill out a contract or application to work on their projects - even though this was the company they sent me to. He filled out the paperwork and then they said he needs to fill out two more things. He said forget it.

I am now left with no dishwasher for 3 months and no repair person. The company takes the approach when I speak with them that they can do whatever they want. I requested at this point they come pick up the dishwasher and drop off a new one. If I bought a less expensive GE model, I would have had it fixed right away.

I have three young children (8, 5 and 3). I own two businesses which both require I be there and be working. I have spent significant time speaking to the company - hours - to get nothing resolved! My husband and I have both had a significant amount of stress added to our daily lives due to fighting with this company for 3 months now. I have asked numerous times for a number of a corporate office to help resolve this matter, but they will not supply me with one.

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