Complain about a product or service

Bath Fitters

Annette of Tarrytown, NY December 9, 2007

Annette of Tarrytown NY (12/09/07)
I had a bathfitter liner and tub installed on 10/23/2007, and the job has yet to be completed along with many other problems. First, the measurements that were taken of my original tub were incorrect; therefore, the tub that was forcably installed does not fit well. There were air pockets in between the new tub and the original, and now those pockets have filled up with water which gives the floor of my tub/ shower a spongy feel.

Secondly the end cap was not placed on my tub, so I have a hole at the end in which the original tub can be seen. Thirdly, right below my bathtub is my kitchen and now I have started to notice that when the tub is being used water leaks down into my kitchen.

I have called numerous times to confirm a date for someone to come a fix these problems. However, when I am given a date for repair, no one arrives, nor do they call to explain. I have been strung along since October. My parents had a Bathfitter installed when the company first came out, and their bathroom looked nice with no problems, so I thought I would try it for my only bathroom. It is obvious from my experience and reading the negative experiences of others that the company has gone downhill.

Nancy of Pawtucket, RI December 9, 2007

Nancy of Pawtucket, RI (12/09/07)
In Sept 2007 notified Bath Fitter of water between the layers of my tub.  I was told to wait till water reaches the drain.  I notified them in October that the water was leaking into cellar.  A tech came out to repair the problem but did not have a shop vac or other tools to repair it.  The tech damaged the liner by prying the liner from tub.

We keep chalking the tub but the chalking never seems to set.  My sub flooring is damaged and my cellar ceiling has falling down.

Rita of Ocala, FL December 4, 2007

Rita of Ocala FL (12/04/07)
I am writing this on behalf of my mother-in law. In Jan/Feb 2007 she had Bath Fitters install a new liner in her bath tub because she did not want to replace the tile to install a new tub. This is the second bathroom used by her mother (who is 90yrs old) and a guest. In November 2007, it was noted that water was collecting in between layers creating an unsafe surface for my mother to be standing on, very spongy. We notified Bath Fitters of the issue and they sent a person out to extract and restick the liner. In trying to remove the liner several of the tiles and a portion of the wall was broken. He then stopped work and contacted his supervisor. We were informed that Tim would be out in a few days to speak with us. Tim showed up on Nov 14th and informed us that to repair this with his materials and suggested that the shower valve be replaced and also that shower grab bars and soap dish would cost 2,210.00. He was not willing to bear the entire cost and would split the cost with her. This was written up on an formal estimate. The price for a new shower valve was 500.00, shower grab bars (2) for 180.00, wall cover 1,200.00, window trim 250.00, and double shelf for shower 80.00. The point of putting the liner in was to save the tile, since this is no longer a good reason, there is no reason to keep the bath tub. She no longer needs the liner. We have requested a refund for the liner and cost for repairing the wall, and putting up new tile. I sent an email requesting a refund of 2,700.00, Again, she no longer needs the liner to save the tile. The liner was 1,300.00, proper repair of the wall 600.00 and new tile 600.00. The fact that he would even suggest that she pay anything concerns me with regards to other retired seniors that may not understand what options they have.

I took the opportunity to research the repair by other contractors, and replacement cost againest Bathfitter's costs. To repair the wall properly the labor is 450-600, plus tile for 600 for a suitable replacement. This is the price for Bathfitters walls alone, with no extra cost for the window. I found direct replacement shower valves for 70.00, shower grab bars for less than 25.00. To replace the bath tub, since the tile will have to be removed and to repair the wall will cost 1,400.00, The liner cost 1,300.00. Tim has called and informed me that they will repair the wall with tile, and restick the liner. The fact that he tried to have my mother in law pay for anything, and the fact that he was gouging his prices gives me no comfort in his offer. It is not our fault that the liner was not installed correctly and ruined the tile. Now the tile is ruined, and the walls must be repaired. So she wants to install a new tub. I have a copy of the estimate, and the email requesting refund.

James of Conway, SC November 29, 2007

James of Conway, SC (11/29/07)
Their one day service has turned into almost three months, and the job is still not completed.

We had a tub installed that does not have the proper end cap. They promised to call numerous times for a completion date but have not done so. We made several trips to their office and spoke to the salesman and manager .

We paid for the job that was never completed.

Alice of Silver Spring, MD November 23, 2007

Alice of Silver Spring MD (11/23/07)

I believe I have been overcharged for the work I want done to my bathroom.  Everyone I have talked to that used Bath Fitter told me that the price that was quoted to them was much less than my quote and my bathroom is extra small.  I have paid 4,600 already to Bath Fitter and an additional payment is needed when they finish the work.  They haven't even started yet.  I need help on finding out if I'm being overchanged.  I am a senior citizen who lives by myself and want to know before they come in to do the work.

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