Complain about a product or service

Bath Fitters

Mary of Parkville, MD August 6, 2009

I posted a complaint on 7/23/09 regarding a Bath Fitter issue. Shortly after I posted the complaint they had made the decision to come out and repair the damage to my wall and tub and reinstall another wall and tub liner at no charge to me. The scheduled repair date is next week on August 13th.

I would like to add that the only reason that I filed this complaint was because after over a month of back and forth discussions between Bath Fitter & myself I was given every indication that they were not going to take any responsibility for these damages and that I was going to have to make these repairs on my own. Since then, they have come forth and decided to make the necessary repairs at no charge to me and I appreciate it whole heartedly.

Mindy of Round Lake Beach, IL July 29, 2009

It was like a bait and switch this sales guy told us several thing sin the pitch and we literally bought the package then once the service guys came the order form did not reflect what we ordered. Additionally the installation process was horrible. They had some of the wrong material for my job so it extended out a few days, with them also canceling on e of their return days they scheduled.

Nick of Edmonton, AB July 27, 2009

Mary - If the wall was installed improperly in the first place and the problem is a result of the improper installation, then Bath Fitters is responsible. A lifetime guarantee is meaningless. I know people who have worked for the company and Bath Fitters will do everything to shift the blame onto you so they can avoid fixing the problem. You need to call head office and complain and if that doesn't work, think about taking them to court.

Mary of Baltimore, MD July 23, 2009

It is 2009 and I had a Bath Fitter installed in 2000. Last year (approx 6 months ago) we noticed a huge bulge forming on the long wall of the tub. When we pushed we could feel a hard spot and a flexible spot. It appeared that my original ceramic tiles had come loose and fallen down between my wall and the Bath Fitter wall which then made the liner wall bow out really bad which then made the caulk split which then made water leak in between the liner tub and my tub so then when we stood in the shower you felt like you were walking on an unstable mushy surface.

We had a Bath Fitter service man come out and he said that our wall was faulty and they don't guarantee the customers walls. Come to find out, when they installed the shower wall they NEVER caulked the top edge where the wall and liner come together so for 9 years water has been getting down behind the liner wall and ruining my wall which made the tiles pop off. The service man did say that yes it should have been caulked but... I say but what? Had it been caulked 9 years ago then there wouldn't be a water issue popping my tiles off which caused the liner to bow which caused a water leak. It is clear that this is because of their faulty installation, no doubt about it.

I called my homeowners ins and unfortunately they do not cover faulty installation claims so now I am on my own as to how to get this whole matter fixed. Oh it was nice to know that they decided to start giving lifetime warranties the year after mine ran out don't you think?

Amanda of Toronto, ON July 10, 2009

Wow I was thinking about bath fitters but after reading all these stories I will not be using them. There are just way too many negative comments about this company on the internet. And this is probably only a small fraction of the people who have had bad experiences with this company.

Karen of charlestown, NH June 22, 2009

march 7,2007, estimator came out to measure and provide estimate of the job. we accepted and april 25 2007 the work was done. one day like they said, 10 hours, messy work, I had to clean up after the tech. Caulking was messy, and the overflow area had small cracks in the acrylic. We just excepted the workmanship and continued to use the tub. UNTIL recently 6/22/2009 two years later, I to call the office. MY tub leaks. with less the 6 inches of water in it. My whole ceiling in the down stairs laundry room sagged and we needed to cut it away. I filled the tub again less then 6 inches and in the back left hand corner of the tub it just drips right out. no where near the overflow and drain pipe.

We will see what the company does. they are supposed to be coming in the morning. BUT with all of the complaints, I will probably have a fight on my hands. I will keep you posted as to what should take place. Has antbody thought of a class action lawsuit, because they do not back thier product oe "lifetime" warrenty? More to follow.

Penny of vancouver, BC June 22, 2009

Please fully research other options before getting involved with Bath Fitter. Don't let them convince you that they are the best option out there. In most cases, a service call will be needed within a month to fix issues from the initial installation. And often, more than one service call is required to fully fix the problem. I worked for the Vancouver branch for 6 months and in that time, the small number of staff lost 7 people including myself. They have very high turn-over due to poor management, poor pay, and poor treatment.

The installers are treated very poorly and due to the high turn-over, they are turned out on their own to do installations before they are ready. Employees that are not performing well are not let go for reasons unknown, and as such, poor work is the result and many mistakes are made. Many of them large. The payments are often processed incorrectly and customers have had to contact their credit card companies to have it reversed. The branch manager has no customer service skills whatsoever and doesn't care. He does not care about your problems with your installation, he does not care that your only bathroom is ripped apart and we can not install because the estimator measured your tub incorrectly, and he does not care about his staff. He does however care a great deal about money and numbers, and does what it takes to get both.

He lies to prospective employees saying that we are always hiring because we are expanding, not because his staff are running from such a negative and unhealthy work environment. He also says that Bath Fitter is recession proof, however in my 6 months I have seen the work load cut down to less than a quarter what it was when I started. Do yourself a favor, don't get involved. Just because your product is installed, doesn't mean it will be the last time you have a Bath Fitter installer in your home. And that is almost guaranteed.

Mona of Amityville, NY May 26, 2009

Reponse to Devon of Staten Island From Mona at Bath Fitter Customer Service Bath Fitter is deeply committed to customer satisfaction and we would like to address your concerns, but unfortunately, we do not know how to contact you. Please write to our local office at bfmona@optonline so we can investigate your situation and offer you a solution. Thank you.

Devon of Staten Island, NY May 12, 2009

This is an absolute RIP-OFF! We got the bath fitter installed 3 years ago and nothing but PROBLEMS! 1st-the bath was not covered properly and water was getting underneath the new tub and we have water stains in our dining room ceiling that keeps coming back. 2nd-the seal is constantly molding! And you have to pay 75 everytime they come to re-seal it. 3rd-We use all the proper cleaners and the bottom wall of the fitter is discolored! 4th- When you move a certain way in the tub it pops. 5th-Everytime I call them it takes 5 phone calls to get someone to call back! 6th-They tell you that it can mold its on the contract! I HATE THIS THING AND I WISH I CAN RIP IT OUT OF THE BATHROOM! SO SOMEONE PLEASE TELL ME WHAT IS THE GUARENTEE FOR!

Michelle of Virginia, VA May 8, 2009

I have a question....WHY???? Would you COVER a molded mildewed ugly bath stall shower with a shiny new liner???? Does anyone realize you are promoting that mold you are covering up to grow and grow and grow....????? How can anyone consciously COVER UP mold???

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