Complain about a product or service

Bath Fitters

Brenda of New Carlisle, OH May 7, 2009

I really can't understand why this company is in business. I agree that their workers dont know what they are doing or just not trained. They replaced our shower back in 2003 and we have had trouble since they have been out 13 times going on 14 tomorrow. We were going to a put a floor down that would keep the floor warm and started to take the first layers of and behold guess what the floor was rotted 5 layes down from the shower leaking where we couldn't see it. So if anyone is thinking about having them do this take it from someone that has been dealing with the shower leaking don't put yourself through the agony of dealing with everything to do with bath fitters.I wish I would of found this site before having them torcher us.Everyone that has had this company do work and it has ended up like being on a battle field should file a complain with their attorney general.

KEVIN of COLCHESTER, CT May 5, 2009

bath fitters came to our house to give us a price on redoing our bathroom. they gave us a price of 3502.00 after the man looked over the room and we decided on what type of fixtures and so forth. we told the man that our money was tight and asked if there was anything that i could do to reduce the cost. we decide that i would take out the old shower enclosure for them and that brought the price down to the 3502 amount. a week later we received a contact in the mail with extra charges that may accrue while doing the job. our finances could not possibly sustain a open end contract. so after looking forward to finally getting our bathroom fixed, we are back to square one. we think that this is very deceitful on there part. all we asked for was the exact amount that it would cost us before doing the job. they refused!

KEVIN of COLCHESTER, CT May 5, 2009

bath fitters came to our house to give us a price on redoing our bathroom. they gave us a price of 3502.00 after the man looked over the room and we decided on what type of fixtures and so forth. we told the man that our money was tight and asked if there was anything that i could do to reduce the cost. we decide that i would take out the old shower enclosure for them and that brought the price down to the 3502 amount.

a week later we received a contact in the mail with extra charges that may accrue while doing the job. our finances could not possibly sustain a open end contract. so after looking forward to finally getting our bathroom fixed, we are back to square one. we think that this is very deceitful on there part. all we asked for was the exact amount that it would cost us before doing the job. they refused!

JoAnn of Bellmawr, NJ April 30, 2009

On April 20 I wrote to Consumer Affairs to complain about Bath Fitters, having no idea who had installed my tub or who would even respond. The West Berlin office did call me back the same day and sent a representative to my home to see what my complaint was. Of course, upon inspection of my problem, right away they told me what had happened and what they were going to do. One day the installer the next day the boss himself. I have to say whoever did the original work had no idea of what a customer wants or expects. Lou's group from West Berlin were a class act and have promised to come back to remedy my problem. I have spoken to Lou on numerous occasions since my original complaint on April 20, and he is a complete gentlement and knows about Bath Fitter products and stands by that promise. Thank you Lou. I would appreciate your printing my comment next to my complaint as I want everyone to know that the West Berlin Bath Fitters is the best!

JoAnn of Bellmawr, NJ April 28, 2009

I am writing after posting a negative message two weeks ago. I have to retract that complaint as when I finally contacted the shop in Berlin I had the most wonderful Manager who understood how I felt, regretted my having to wait so long in even getting someone to speak to. He sent someone out the next day and then he himself came to my house to look at the tub and problem himself. I don't know who I was dealing with prior to this but whoever it was, did not follow up or care about his work or the customer. Lou from Bath Fitters was totally responsive to my complaints, answered all my questions and is going to help. My complaint is not against the tub or its quality, I love it. It was the small complaints that I had that were ignored. It took one call to the West Berlin, NJ Bath Fitters and it has been resolved. Even with my problem I always gave a great review to my friends and family, who I know 2 had the tubs installed. Thank you Lou and your whole staff!

Dawn of Cape Coral, FL April 23, 2009

About 2 years ago, bath fitters installed a shower in our home.About 6 months ago, we noticed a smell coming from the shower. We snaked the drain-nothing, we did it again-nothing was there. We finally noticed 2 cracks in the floor of the shower. We called Bath fitter- we were still under warranty. They came out, took pictures and left. And we waited. They finally set up a day when they were going to come replace the shower floor. However, when they pulled the shower floor up,because of all the water trapped in there,there was a root coming through our old tile wall, and a root system had spread all over the original tile floor! Obviously the root had been attracted by the standing water, and because of the water we had rotted drywall and other issues.

Bathfitters did not want to take the blame for this or take care of the cost of repairs. They asked us for 1,000 towards the cost of repairs. Since this was not our fault, we said no. Then they had a leak detection expert come out to determine where the problem was and basically who was to pay for this. The expert however agreed with us, that the root came in because there was water and there was water because the bathfitter shower floor was cracked! Bath fitter manager, Lisa, did not want to hear it and still would not admit it was thier problem to fix.

Now our bathroom has been torn up about 2 weeks, and bathfitters said we were not covered under warranty because supposedly we used silicone sealant in the shower which would negate the warranty.The truth is, I said I used silicone sealant in the other bathroom. Whether Lisa misunderstood or heard what she wanted to hear, we are apparently not getting our bathroom fixed. Lisa will not take my calls, so our next step is court!

William of Arlington Heights, IL April 20, 2009

William of Arlington Heights IL (04/20/09)
I think it is deplorable that a company uses a woman at trade shows that also appears in [questionable] mags and on the internet in several places. Then again, maybe it's a new type sales pitch? Just thought I would voice my opinion in the business world of today.

Joann of Bellmawr, NJ April 20, 2009

Joann of Bellmawr NJ (04/20/09)
I had Bath Fitters install a tub a number of years ago. I should have known something was not right immediately, because they set up a day to install, I took off from work and while I was waiting mid day they called to say there was a problem. I was furious that I wasted a day of work to stay home for them. Well they came any way, some one who did not know what he was doing. He broke my ceramic tile, stalled different color screws to affix the tub fixture and was coming back to replace. Well he still hasn't.

I called numerous times to complain about the installation and no one ever returned my calls. I even talked to a representative of the company at the Phila Home Show and promised a return call. Still waiting for that also. I guess like all the other companies, get the money and run. I don't know how they can continually advertise with promises and down playing their competition, then stick the customer any way. Do they honestly believe we will all give up. I may have but not this time.

Still having problems but this time major - the tub is raising from the old tub and I woke up to a flooded bathroom floor. I called at 8:30 AM, spoke to 2 different reps, and still waiting. I guess I will have to go beyond customer service. I only wish I had read some of the other postings on this site, maybe I would have went elsewhere right from the beginnign.

A destroyed bathroom floor for now, do not know how much worse it will get when the water keeps seeping out.

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