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Morganna of Apple Valley, MN April 22, 2009
On 11/19/06 we purchased a Samsung side by side, #RS253BAWW, from Best Buy. Now at 2.5 years we have big problems. Like others before me, our refrigerator stopped cooling. I went online and through justanswer talked with an appliance expert. He told me the freezer side coils were frozen. He was right. We used a blow dryer and removed the ice. Refrigerator made marginal improvement - now is steadily at 60 degrees F.
Called in an onsite repairman who tested the flow of electricity. Nothing getting into the freezer which powers the fan to blow the cold air to the refrigerator side. Said we'd have to replace the motherboard - Surprise! They stopped making the motherboard for this particular model. Even Samsung must have realized it was a piece of garbage. We're looking at buying a new fridge from Home Depot now and are investigating the Maytags.
We replaced a 10-year old GE which worked just fine. We got taken in by all the bells and whistles and decided we needed the ice machine and water dispenser. If we hadn't gotten greedy we'd still have the old GE and no complaints. I too, welcome a class action suit against Samsung. Denise of Prescott, MI April 9, 2009
We purchased an LG over the range microwave, Model LMV1680ST on Dec. 31,2008 from Best Buy in Saginaw, Mi. and didn't install it until the beginning of February 2009 as we were remodeling our kitchen. After installing it we found that it had a broken fan motor blade. After numerous phone calls between LG and Best Buy, and much frustration Best Buy sent their Geek Squad repairman to fix it. We had to wait for a week for parts and repairs. By the way, LG gave us 3 different repairmen supposedly in our area to fix the microwave, but all would either not travel to our area, or because we didn't purchase the microwave from their retail store, wouldn't fix it for at least 6 months.
So, after the first repair was done, it is now April 9, 2009, and the LG microwave has again broke down. It just quit, and was very hot to the touch on the top of it. We again called LG and they still gave us the same repair facilities to call, and we informed them that those service people would not come this far. So, after numerous phone calls, Best Buy again sent their Geek Squad to repair our microwave; (this time we were even told by Best Buy that there was not such a thing as a Geek Squad repairman to fix microwaves!)
The repairman just left and said the thermstat couple was shot, and now it will be at least until Apr. 15, 2009 that it can be repaired. Easter Sunday I will be entertaining at my home for dinner, and guess what? I have a dismantled microwave sitting in the middle of my counter, and I have little counterspace! After numerous phone calls again, between LG and Best Buy at all corporate levels, I am told that I can file for a NO LEMON CLAIM! Great! But, my microwave has to break down 4 times total, and the Geek Squad repairman, has to determine that I have a LEMON of a product! So, I have to go through 2 more repairs before someone MIGHT do something about it.
What happened to a business that stood behind the products that they sell? What happened to CUSTOMER SERVICE? Why should a brand new product have to be repaired at all? I will never shop again at Best Buy,(and have spent 1,000's of dollars in the past there) nor will I ever buy an LG product again. LIFE'S NOT GOOD! Their products stink and so does Best Buy! Remember the phrase, BUYER BEWARE. They're happy to grab your money, but forget customer service afterwards. There is no such thing anymore!
We have had to pay our carpenter/electrician twice now to remove the microwave off the wall before the repairman came to service it.
Eric of Mundelein, IL March 28, 2009
We bought a small Oster refrigerator at Best Buy and didn't buy and extended warranty because it had a one year warranty from Oster, a name I thougth we could trust. Oster doesn't make this thing, they lease their name to another company that made the product and then went belly-up two days after I bought the 'frig. The 'frig died after six months. Many other reviews on the web indicate that is common. The manufacturer is gone and Best Buy, who continues to sell this appliance knowing the manufacturer is out of business, would not back their product with any refund or anything els.
210 for a piece of garbage that I can't even throw away easily because of the environmental impact of the refrigerant.
Larry of Frankfort, IN March 19, 2009
Icemaker out of refrigerator. Went thru email three different times before warranty expired. No one would get back with us. Called a different number that Best Buy said to call; when I did reach the number, they ask me to hang up as they were busy & they would return my call. No one did. Went to the store & the manager told us since we did not take out the extended warranty, there was nothing they could do. I had paperwork to show I had contacted LG before the warranty expired. Made no difference; they said they couldn't help.
Four email & another phone call got us nothing. The refrig. has lost it's energy rating & we've tried to contact them regarding this & they will not call back. So now, no warranty & no icemaker on a refrigerator that is 14 months old. The ice maker leaks water onto the floor if shut off. It won't make ice now. We are out almost 2000.00 & can get no help from anyone
June of Cedar Park, TX March 17, 2009
Hello, I purchased a washer, dryer, dishwasher and over the range microwave in June 2008. Once the microwave and dishwasher were to be installed, the dishwasher emptied a whole mess of stale food and water over my kitchen, the installers stated this machine should have gone to the dump not the shelf. This is not the main complaints. When I looked at the size of the microwave I called an d told them not to install as it would not fit, they arrived the next day and I asked if they got my message they said yes but continued to proceed installing once it it had a clearance of 13 below the manufacturers recommendations. They refused to listen.
I called again and asked them to remove it as it was a safety hazard, they came again measured and saidNO I had the sales assistants at best buy look at the pictures I had taken and pull up the specs they both agreed it was a safety hazard. The installers told me to buy smaller pots. I spent many hours waiting for people to show up that did not, I was passed around from delivery to the installers back to the shop.
I eventually contacted their head office. I spoke to lots of people. None agreed it was s fire hazard even though the bottom has meltd. I was told my time was woth nothing and they would send a 180.00 gift card although they did not specify for what. They now want to collect the offensive items. I have them here and intend to keep them as evidenc. I am sick of people treating consumers this way.
I asked about the staff that had done their best to help me on a local level, do Best Buy not want to keep them emplyed. I had already stated just send me something for all the time I have wasted and I will pick back uo as I do not want to punsh the local staff by shopping somewhere else. Wnhen I asked Mr Xiong had he spoken to the salesman he sheepishly answere NO. I think they owe me more than the cost of the stailess rangehood that they took out. Can you help on this one. I have all the documents and correspondance.
Microwave melts aboe the stove. Wasted a bunch of my time waitinfg for people to come to my house then refused to take it out. Fire hazard is still in my home. Best Buy will not accept any responsibilty for their mistake. Thank you
Carl of Meridian, ID March 14, 2009
First of all when we purchased our LG refrigerator, we gave the sales male the exact opening for the frig....Instead of someone coming out to make sure, he said it would definitly fit, with room to spare....Next to the opening is a solid surface counter top. When it was delivered, the guys took the whole thing apart. They didn't even try and slide it in place. Instead they left it in the middle of the floor, without the doors being properly attached.....
The manager of Best Buy said he would knock off 100.00 for our damage to the counter tops....and frig....
This is suppose to be an energy efficient appliance. We never did see any energy savings.....
We started having ice machine problems. Sometimes it wouldn't make any ice at all...so we called Best Buy. Some one was suppose to come out and look at it. He finally did, and that is all he did....He said he would get back to us when the part comes in....This has been almost a year ago....In the mean time we received a letter stating this model is not as efficient as predicted, so we will be receiving some compensation, and a part will be replaced. Now it's been several months, and still haven't heard a thing. Whenever I call the people on the other end always manage to hang up......Can't you people do something.? I see there has been plenty of complaints. Something needs to be done......
Damage to the refrigerator and counter tops. Because of the delivery guys, we had to install the frig ourselves......
Linda of Livingston, NJ February 26, 2009
We purchased 6 appliances from best buy about 2 years ago. Because the items weren't correct on the order we couldn't accept the delivery. It took about a year and a half to get the order correct because managers I would speak to would leave the department and I had to start all over again. All of the appliances were promised to be installed because of what we went through. Finally about 7 months ago the items were delivered but none were installed as promised. In fact my husband and I connected the water lines for our refrigerators ourselves. The dryer is the incorrect one and was never hooked up. The dishwasher is still in the box.
Just a few days ago the stoves we had installed ourselves. I had spoken to the corporate offices. The one customer resolutionist B. Nash referrred me back to the local store which kept switching managers. I wasn't eager to work with them but had no choice. The manager after I basically had to beg him to resolve the issues agreed to fix all of them but had to get more info about installing the stoves. He said he would get the info and call me back. He then asked me to get the correct dryer info on line and call him back. My brother passed away unexpectedly so I couldnt get the info about the dryer to the general manager right away.
A few weeks had passed and I tried contacting the manager with no success. I tried calling the corporate offices and was very rudely dealt with by B. Nash. I asked him for the number for M. Todd the general manager in East Hanover. He refused to give me his phone number and dealt with me very harshly even after I told him why it took a few weeks to recontact the general manager because my brother passed away.
I was shocked how B. Nash spoke to me and asked to speak with his manager. I left several messages with his manager who never called me back. Instead someone below him called me, Jill and spoke to me just like B. Nash in a very rude uncaring way. Then she said the items needed to be installed by 2/15/09. I said great lets get it done. She said she couldn't help me and hung up on me. I called the general manager again and now he said he wouldn't help me either. My husband and I are at our wits end. Could you assist us? Thanks
Jerry of El Paso, TX February 22, 2009
I purchased appliances from best buy and was told the y would be delivered on Friday the 20th of Feb and would be installed on the 21st, a saturday. The delivery was promised between 8 and 10am, for which I took a half day off of work, however the delivery didn't arrive until after 1 PM, and I had to take the whole day off of work.
When I caled the store they told me that, it was delivery department's responsibility and that I could have them either delivered or recieve a refund. I opted for the delivery. The next day saturday, the contracted installation people, who were very prompt, found that the stove was dented and wouldn't fit into the space in the kitchen and was visually unattractive. I contaced best buy at about 10am and was told by the manager on duty that he would have a stove delivered immediately before the installers left.
Two hours later, when the installers were done and loaded all of my old appliances onto the truck, I called the best buy manager, and asked what was going on, he told me that they found another stove at another store and the delivery guys would be calling me and he would have the installers back there that afternoon. At approximately 4 PM, when I recieved no call, I called best buy, and found that the manager I had spoken to earlier had left for the day and was given another manager, who started the whole thing from scratch, because no stove had been found and no delivery had been prepared.
The stove was found after 6pm and I was assured it would be delivered the next day, sunday the 22d. The delivery personnel called me at about 1100 am and was told they would be there within a half hour. They arrived at 245 PM. On contacting best buy, they now tell me that there is no guarantee that installation will happen anytime soon, and I now have a stove in my garage, and none in my kitchen. I will not be able to feed my family. I have missed one day of work, and a saturday and a sunday sitting around waiting for best buy.
I will probably miss another day of work when they finally schedule an installation. Best buy has offered 10% of my total purchase price as compensation, but I have not seen this, and until I do I won't believe it will happen. On calling best buy's complaint line, I was connected conference call with the store manager, who all but called me a liar, and the complaint department said that they, had to support the store. Terry of Baltimore, MD January 30, 2009
I purchased an LG 22.4 cu. ft. refrigerator from Best Buy on January 14, 2009. The first available delivery date was January 30, 2009. I said ok and that because I lived in an older home, that it would need to come through a picture window that is next to the front door on my porch. I was told no problem.
January 29, 2009 I received a call from their distribution center and asked if the water line and space was made for the refrigerator. I said it was and not to forget this was coming through a picture window that is 4ft by 4ft. The woman said that was no problem and delivery would be between 2pm and 4pm. At 3:55pm the delivery men said they would bring it through the window if I signed that any damage to the outside of the refrigerator was not their responsibility. I said ok and brought a moving blanket, as this is normal for my neighbors and me.
One of the delivery men called the main office and they in turn called me and said no. It cannot be done. I said I was told on 2 occasions this was not a problem and if it had been, I could have been prepared with my own personnel to bring the refrigerator in. Now, I am without a refrigerator and Best Buy has my 1103.00 in their account and they refuse to return my phone calls. I spoke with Tracy and Olivia when this happened and asked to speak with a manager. They told me she would call back in a few minutes. It is now a day later and I have received no call, no compromise, no refund to my bank account and not to mention the extreme hassle of the entire situation.
They have my 1103.00 and I have no merchandise or a refrigerator and missed time.
Linda of Pomona, CA January 28, 2009
On 10/22/2007 I purchased the Whirlpool Duet Washer and Dryer Set. I purchased a Front Load washing machine because I found that in launder mats cloths would be washed more thoroughly, in addition to being able to wash more laundry at one time. From the beginning I felt that there wasn't enough water being put into the washer tub because first of all, I wouldn't see any water level at the window of the machine and cloths that I washed would come out smelling not clean. Another reason I purchased this front loader is that it had a setting for Sanitary, Whitest Whites, and, Heavy loads, as well as hand wash and delicate cycles. None of these claims are true.
They told me back when I first purchased it that it was ok and the correct amount of water was entering the machine. Sooo, I have lived with this problem ever since. After having 1 of my children move back home,the wash have increased. We are forced to do small loads and our laundry never seems to get caught up and I am forced to work twice as hard doing smaller loads. Even at that, the cloths do not get as clean as they should. The other thing is that the cloths are tossed back and forth and come out in twisted knots.
I have Fibromyalgia which is a very painful and fatigued experience at times during those times I am not able to work as hard as I must to do laundry. If the machine would work like it says it would, I would be a very happy person. I finally had enough and called service. The technician said lots of people complain about the same problem but they are built to be water effient and only allow a little water in. He agreed it was a problem and the only thing to do would be to contact Whirlpool but nothing would be done.
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