Complain about a product or service

Bissell Appliances

Roxanne of Myrtle Beach, SC October 12, 2009

I purchased a Bissell Pet Hair Eraser vacumn March 2009. That one had to be returned to the store because it was broken in the box. The next one so far I have had to replace the turbo pet hair brush, the hose and today the belt went bad. I was given a lecture by customer service on how to use my vacumn after all I've only purchased and used sweepers for atleast 45 years. I asked to speak to someone about the quality of their machine so they gave me to Quality Control where I was given a lecture on how to use the sweeper. Don't sweep pet hair, don't do this, don't do that. It's a sweeper and my other Bissell is 5 years old and still going strong but my son has it.

I told them before long I will have rebuilt this sweeper from the ground up. I was assured other people "love" this machine. I loved it to at first but now it's a piece of junk. They really don't care...I was treated like it was my fault. They even asked me what kind of pet hair was I sweeping up and maybe I should get my dog groomed or comb her before sweeping. It's a PET HAIR ERASER people.

Gladys of Oakley, CA August 7, 2009

The Vaccume suction hose flew out of it's housing, and hit me in the nose leaving a bump and bruise. The inside springs were out of alignment when I looked after the incident.

Bruce of Ellerslie, GA July 16, 2009

I purchased a Bissel upright power cleaner about 7 years ago but its been awhile yes but most of all this time this thing is broke.I did not even use it two times and what they call a beater bar (brush)melted on the side.I have been through four of them plus belts,pivot arms and now some other plastic piece that i cant order and i cant even get in touch with a service center with wrong numbers and peoples answering machines like Bobs fix it shop who never answers or calls back.This machine has a design flaw in it where these parts continously melt do to the high speeds beating against the rug and they are all made out of plastic.If perhaps they were metal and have some kind of bearings i dont feel it would be a problem.Bissel has many models like this and i am most sure they are sending out alot of parts that you have to buy.They did replace my parts twice for free.They need to take this junk off the market.

tracey of uniontown , PA May 23, 2009

i purchased a bissell vacume model # 6579-3 about 5 months ago. on may 20th the vacume, while sweeping started to smoke. when i tried to return to walmart where i purchased it they told me they would not replace or return it i would have to contact bissell directly. this sweeper has been a problem from the first month i had it. the hose would not pick up any dirt and the dirt would build up at the top of the bagless tube when it should have caught the dirt in the bottom. i did not pay a lot of money for it 50+ but times are hard and i would like it to be replaced, it was only used aroung 10 to 15 times since i had it.

Carol of Collegeville, PA April 9, 2009

My daughter bought this vacuum for me may 2008 and first time it was not picking up the hair I called and they sent me a new belt.In less then a year the same thing again.I bought another brand vacuum and have been happy with this one ever since.I called bissell and they told me I had to deal with the place I bought it at not them.

Cindy of Eureka, CA August 27, 2007

My Bissell vacuum cleaner caught fire when I was using it. I turned it off but smoke filled the room. I wasn't sure that is what happened so I put it on a tile floor, plugged it back in and turned it on again. It immediately caught fire again. After I turned it off, I had to blow out the flame. The flame was on the base of the back of the vacuum, not on the cord. There were no injuries or damage but someone else may not be as fortunate. The model number is 6595-P. It is a blue upright and was purchased at Costco about 3-5 years ago.

Deborah of Brooklyn, NY January 28, 2006

This is the second Bissell Lift off vacum I have bought within the last 5 Months. Each vacum did the exact same thing. Both just stopped working. The motor dies out.

Susan of Ulysses, PA January 11, 2006

Vacuum gets very very hot, hot enough to burn a child. When I vacuum and the vacuum bangs into a piece of furniture (per say), sparks fly out of the back of it. I decided to set it aside for now and buy a new vacuum. I have had it for less then one year and bought it at K Mart in Wellsville New York.

I keep my vacuum clean as instructed in the owners manual. I feel that this vacuum is unsafe, even though it has auto shut off when it over heats. By time the auto shut off takes effect, it is hot enough to cause injury to an adult or a child.

My child got burnt, the burn was red but not blistered.

Adele of Medford, NY February 11, 2002

I recieved the Little Green Clean Machine (compact upholstery/carpet cleaner) as a gift last Christmas. I used it in March and it was returned because it was defective. The defect caused it to expell dirty water back onto what areas of my home I had just cleaned which were several pieces of my sectional sofa and carpet.

Upon returning it to Service Merchandise I was advised by the manager to call Bissell and file a complaint about the damage caused by the faulty cleaner to have my sofa professionally cleaned to see if the staining would come out. I was able to re-clean the carpet myself.

When I called Bissell I was told that since I had no cleaner for them to examine or a receipt to present to them, (The receipt was returned to Service Merchandise along with the cleaner)that I had no claim in their opinion.

I told them that I was only following the procedure Service Merchandise advised me to and that didn't seem to matter at all. I did remind Cindy that I returned my product registration card as I always do with a new purchase and because of that they would have my pertinant information on file. After that she told me to take pictures of the damage and send a filled out complaint form to Bissell and they would review it. As you can see by their response that was a waste of time because they denied it for the same reason as the original one, no machine to examine. I would have thought that the proof that I did have this machine, the proof that it was returned and pictures showing damage to only the areas of my sofa cleaned would be enough for them to honor my claim. They told me to take it up with Service Merchandise because they advised me improperly. Of course now that Service Merchandise is days away from closing for good I have nowhere to turn. I am only asking to have my sofa cleaned professionally.

My sofa is stained and dirty looking now that I Cleaned it.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.