Bissell Appliances Reviews

I don’t usually write reviews, but when a product truly stands out, I believe it deserves recognition. Twelve years ago, my family and I moved to the United States. When we settled into our first apartment, which was fully carpeted, we chose a Bissell vacuum cleaner to help us keep it clean. That vacuum stayed with us for eight years in that apartment and then moved with us into our house, where the bedrooms are also carpeted.

I've now have had two Bissell carpet cleaners and both failed after very little use. Purchased new, no heavy use, both failed after only a few short months where each machine wasn't used more than a dozen times. They weren't overused, long continuous use, airways weren't blocked. The handheld little green started leaking from the bottom, stopped spraying and the motor stunk like it was burning up. The upright model burned up in 4 uses. Water and solution was never left in either model when not in use. All I got was excuses about replacements, wouldn't honor the warranties and place I bought them refused to take either back.

I used a steam cleaner twice, for two small areas. The plastic suction cracked and broke off. Bissell replaced my cleaner, due to my current one was no longer being sold. I was upgraded to the newest model.

I purchased a Bissell carpet cleaner in 2012. I have used it one time a year on my living room carpet only. This year I brought it out to do my yearly cleaning and it was not dispensing water. I contacted Bissell to find out if it could be replaced or if there was a repair facility nearby. They informed me that I would have to disassemble the cleaner and purchase a box to send it back to the company. I paid over $250 for this carpet cleaner and I really did not feel liable to pay for the cost. Very disappointed in this customer care department and I will seek out other cleaners, moving forward.

I have a 3 in 1 sweeper that coat about 100.00. In Dec of 2024 I bought 6 filters for 30.00. The price of one filter 6 months later is 20.00. Ridiculous pricing. I also have a CrossWave and the filters cost 30.00 more from the Bissell website. Research and compare pricing.

Have a CrossWave Pro. The machine suddenly stopped working after 2.5 years. May have used the machine 15 times. The error code is a known issue and there are a number of other reviews as to problems with this product, i.e., the same error code whereby Bissell replaced the unit and in many cases more than one time. Contacted Bissell and received a reply that the only thing they could do is give me a 30% off coupon as the machine was just out of warranty. Why would I want to buy a product from a company that has known issues and fails to issue a recall and does not support their customers. Would not recommend wasting your money on their junk.

2 Years of disastrous customer services failures on extended warranty request. Promises to deliver. Dropped and forgotten on several occasions after positively reviewing the experiences. Man, I’m so let down!

These products are not what they seem. I have a Pet Hair Eraser Turbo Rewind, a Multiclean WetDry Vac and a hand held vac. Issues with all of them and the Pet Hair Eraser just broke down under normal cleaning. I bought these products because they were rated high and supposedly donates to pet rescue. I have 13 rescue cats that I care for and depend on these products to perform THEY DO NOT. Built with all plastic parts that crack easily even under normal use. When trying to purchase parts was told shipment would be in three days but took two weeks with numerous phone calls. Will not purchase any product from Bissell again.

This company should be put out of business for having the nerve to create so much landfill waste, because that's all these vacuums are. Every single one purchased or gifted has been absolute garbage. Shame on you people. And then you have the nerve to make all your trash products out of plastics. Shameful and disgusting.

Bissell steam shot was recalled and settlement awarded Bissell failed to comply with their own guidelines in providing the refund in 4- 6 weeks. After several calls to Bissell and involving the BBB Bissell responded stating the check was issued and would take another 2- 4 weeks. If the check was issued timely, why is it taking an additional 2- 4 weeks added to the original timeframe. How many other consumers are facing the same deceptive practice. I refused to accept their response. I will probably lose the money as Bissell's retaliation for my complaints. My rating is -10.