Complain about a product or service

Black & Decker Toast-R-Oven

Charlotte of Seattle, WA March 4, 2010

Our Toaster Oven did not turn off after use. It got extremely hot before I noticed the problem. When I went to turn it off, everything was so hot, I couldn't touch it. Another time, flames erupted from the interior while

Jillian of Pitman, NJ February 28, 2010

Toaster Oven was on for less than five minutes on 350 to warm taco shells when it caused a fire which had to be put out with a fire extinguisher. If I didn't have a fire extinguisher it could easily have caught my kitchen cabinets on fire, because flames were coming out of door after I opened it. This is extremely dangerous and should be recalled! Product Convention Countertop Oven TRO700S

Michael of Herndon, VA February 27, 2010

We purchased a Roast-R-Oven, Model TT0490W a few months ago. Recently, I put three pieces of bread into the unit to toast and went into another room. Approximately 5 minutes later, my wife came home from running errands. When she entered the kitchen, she screamed for help: the unit was on fire; black smoke had filled the room.

After unplugging the unit and allowing it to cool down, I took several photographs of it and the surrounding area. I do not know what caused the unit to catch fire, but there is no evidence that it was a function of a faulty electrical connection. I believe that had she not happened upon the unit it might well have set the cabinets above the oven on fire. Some blackening under the kitchen cabinets and on the bottom front.

My primary concern is that this could happen to another, and with potentially catastrophic results.

Richard of Lincoln Park, MI February 18, 2010

We purchased a Black and Decker under the counter toaster oven in 07/09. It has always been difficult to turn the toaster off. It will not turn off on it's own and we have finally broke the knob manually turning it off. Meijers refused to exchange it since we waited over 6 months to return it. After looking at all of the similar complaints it seems there should be a recall of these toaster ovens.

Stacie of Barnegat, NJ February 8, 2010

I put pop tarts in the toaster, put it on toast, it never shut down, they caught on fire and almost burned down the house! Toaster oven burnt

carole of berlin, MD February 4, 2010

black & decker toaster oven TRO4070 does not always turn off. Fire Hazard!

Joshua of Culver City, CA January 23, 2010

My wife and I purchased a TRO 490W Type 1 "Classic Line" toaster last year. We mainly used it to toast bread. Usually we crank the bottom toaster dial to the black bread icon, and the toaster begins ticking, as it should. It heats the bread and eventually goes off making a ding, as expected. But sometimes I've wanted to then toast the bread a bit longer. So I turn the knob from it's 9 o'clock off position up to the white bread icon at 10 o'clock. A few times the toaster then either hadn't started ticking, in which case I knew something was wrong. Or it ticked, but wouldn't go off automatically. After a few minutes when I hadn't heard the ding, I guess my subconscious would kick in and alert me: "Hey something's wrong! It's been a few minutes now and we still haven't heard the final ding!" In the past I always caught the error.

But today I nearly burned down my apartment. I rotated the timer dial up to the white bread icon, and even heard it start ticking. Sounded good. But then I got caught up with other things: my wife and five and a half month old daughter were heading out the door. When they were gone, I came back to the kitchen and noticed that the two pieces of toast were not only black but on fire! Like seriously on fire. I yanked the plug out of the electric socket, filled the nearest cup with water, opened the toaster door and doused the inside. The fire went out. I don't know if the toaster is damaged or not; much of it is blackened, and I haven't tried to clean it yet. But it doesn't matter, because I'm getting rid of this thing. Especially with a baby in the house, I am not taking a chance on using this thing further. I plan to call the company and ask for my money back. By the way, there was enough smoke that my downstairs neighbor came upstairs, knocked on my door and asked if everything was okay.

Incidentally, my wife and I inherited a toaster from a great aunt many years ago. I don't remember who the manufacturer was, but the thing was simple, simple, simple. It worked for decades, did what it was supposed to do, and never caught on fire. We only got rid of it because the cord near the plug eventually frayed. I could have repaired it, but my wife wanted something that looked newer anyway. It may be a cliche, but it's true: They don't make 'em like they used to.

PJ of CHARLOTTE , NC January 12, 2010

3 BLACK & DECKER toaster ovens burn toast, don't turn off. Very dangerous. Could easily burn down the entire house.

Linda of Merritt Island, FL January 10, 2010

I was heating up 2 taco shells as directed on package. The oven over-heated on the lowest setting and caused the oven and contents to catch on fire. I had to unplug the oven and placed it out the back door. This item is a danger and needs to be recalled.

dennis of harborcreek, PA January 8, 2010

On 12/7/09 I bought a new B&D Spacemaker Toaster Oven, model TROS1500 Type 1. While making some toast on 1/8/10 it started to smoke. I opened the door, and while looking for something to remove the toast with it caught fire. I couldn't blow it out. I ended up throwing a cup of coffee on it to put it out.

Several things caused this. The oven does not have a setting for toasting. There is a rotary timer which is not accurate, nor does it stay set. So you must watch the toast. The toaster has also remained on after the timer went off. The next problem is that the unit does not turn off when the door is opened. After opening the door you must turn the timer off, or pull the plug.

I have owned 2 B&D toaster ovens for about 18 years and never had this problem. When the door opened they turned off. When you use a normal toaster when it is popped up it turns off. Had this unit turned off when the door was opened the toast probably would not have caught fire.

The toaster was blackened, and discolored. Since I need to use coffee to put the fire out, it has not been plugged back in. The shelf and microwave above the Toaster also have smoke damage. The ceiling probably needs to be painted because of the amount of smoke in the house.

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