Complain about a product or service

Blue Haven Pools

The complaints below are just a few of the pages of anguished tales we've received from Blue Haven customers. If you are even thinking of building a pool, you owe it to yourself to read and ponder these accounts ... and to read the advice of a former pool salesman.

Elizabeth of Lagrangeville NY (08/11/08)
they sold me a pool then didnt do as they promised. starting with not putting in an auto fill on the pool which is usually standard in an inground pool then they didnt put a step out on both sides even when it was discussed at timeof signing contract. then sold me a heater for the pool but didnot tell me they do not hook it up. same with auto cover sold me one but forgot the detail that they dont install cover.

all this was at an extra expense that they fail to tell you about even thou they tell you that the total they give you if for everything. they left work area filled with their junk 3 months later their stuff is still there. pool is not safe very dangerous to swim in they do not reply to phone calls

Ron of Brentwood TN (07/22/08)
They were very attentive and helpful until they received most of the money. They have received more then 90% of the contract price as of today. now they show up for two hours here and there, sometimes not at all for a week, leaving my yard a complete wreck they have absolutely no regards for your property or belongings for that matter, workers have helped them selves to cooler on my patio,of course if confronted they don't understand English!Forget calling office,rude and obnoxious no help what so ever.

Contract stated 90 days to completion from excavation, i do not think that will happen at this rate. I have seen some horrible companies in my life, I come from NY originally but BLUE HAVEN is by far the worst, and I am in the construction field myself! to all who are listening stay away from blue haven

Stephen of Missouri City TX (06/30/08)
First of all, in the beginning, our contract supervisor, David, started digging our pool without pulling the proper permits. We, the homeowners, had to tell him that the permits had to be pulled before digging began. We still have not received a final inspection and approval from the city.

When they installed the plumbing for the pool, they left out the plumbing for the four deck jets, they had to go back and redo the plumbing for deck jets. The heads on the deck werent put in the concrete in the initial pouring, they had to break the concrete out and do patch work to fix the heads. They installed a chlorine system when we requested a salt system. The decking wasnt poured per the plans. We had to pay for the extra decking.

The waterfall pad should have been attached to the pool as part of the pool, not an additional attachment, which is causing problems with our waterfall. The pad was not smoothed out when they finished with it. To correct this problem they placed flagstone on top of the pad to cover up the rough concrete they left on the pad.

The pool had to be drained twice and acid washed, then refilled, because of the stains and residue from the flagstone being cut around the pool. The pool still has several brown, rusty looking spots on the plaster of the pool. The pool looks dirty all the time. Where the pool was acid washed and sand, there are no brown spots in that area, every where else is turning brown

The bottom of the pool is very rough in certain areas of the pool, especially around the draining area. The pool lights in side of the pool will not stay on. They will turn on and stay on for about 5 minutes and then shut off.

Heidi of Norwalk CT (06/02/08)
After just one year, the pool heater died. The pool service company spent a minimum of 40 hours trying to fix it. The gas company checked the pressure. Jandy (the manufacturer) came and checked it out as well. We tried numberous times to reach Blue Haven, since their contract states that the heater is warranteed by them for 2 years. They never returned our calls. Jandy installed new burners, as the others were burnt out. Every time the heater would go on, it would soot up, smell, and make loud popping noises.

We called Jandy again; they said that the heater was shot and Jandy only warranties it for one year. Due to an upcoming law school graduation party for 100 people, we were under pressure to get it repaired or replaced, so Jandy contacted a heater company to come up and replace it. Sure-Fit was great... they took out the old heater and showed us that it was not installed on a proper foundation and in fact the concrete under it had completely crumbled and eroded. We have pictures of such.

Due to the heater being on a slant, the propane gas did not pass through evenly causing the heater to burn out and die. There was also no manual pressure valve installed, so the gas pressure could never be adequately adjusted. The whole area where the filter and heater are placed was not properly levelled off and the units are all in danger of falling down a steep drop if the ground erodes at all which could easily cause a gas explosion.

We paid for a brand new heater after using the original for just one year. The cost was $5500 with labor and installation. The gas bills for heating the pool with a malfunctioning heater were over $2500. Payments to the pool service company were over $1500 for them to keep coming out and trying to diagnose the problem and cleaning the heater over and over. We have not yet levelled the site because we do not have the money to do it. This will be several thousand dollars to do so. We currently put metal bars under the heater to keep it level and must constantly check it to be sure it stays level.

Mauricio of Los Angeles CA (05/22/08)
when i called to tell them that my spa controls dont work they told how shut it down and they will send some one well they never did and now its out of warrenty

Michael of Madison AL (05/21/08)
was quoted prices, I then placed orders and when the items came it was incorrect and they couldn't sell the items for the prices quoted, I returned the order it was incomplete

I still haven't received my refund and the time they have set me back about 3 weeks on opening my pool

Janet of Coral Springs FL (05/21/08)
We had our pool built in 2003 by Blue Haven Pools & Spas in Deerfield Beach. WHAT A HUGE MISTAKE THAT WAS! First of all it took them 8 months to finish our pool. Keith sold us on the wonderful in floor system from Paramount to help keep the bottom of the pool clean. That system has leaked from day one along with the spa light, a beam crack near the steps, skimmer box which was put in the shallow end instead of the deep end of the pool.

We have replaced the pool pump 4 times in 4 years, 3 spa motors, 1 chlorine cell and the plumbing for the pool was totally redone because the water flow was not right causing high pressure readings. The pool pump was not large enough to handle and 18,000 gallon pool. We have had the coping replaced half way around the pool because it was hollow underneath and leaking. We have had florida leak locators come out and find the leaks and do some of the repairs at our expense.

Now we have to have the in floor systems taken out or bypassed which involves draining the pool, chipping the pop ups out and diamond brite work. We are talking big big money hear, like paying almost $40,000 for this lousy pool wasn't enough. I notified Christine in the West Palm Beach office and she made us sign a new agreement stating they would only cover STRUCTURAL problems to the pool and nothing else for one year 10/08 it expires. We originally had a contract that stated the pool was gauranteed not to leak for the life of the pool as long as we remained original owners of that pool. Christine said take or leave it that is what we offer, we are doing you a favor by even speaking to you . This office is not obligated to cover the work of the Deerfield Beach office.

I told her that the West Palm Beach office's address and name are on my original contract not Deerfield Beach, I was told by Deerfield that the WPB address was being used because there was nobody licenced officially in the Deerfield Beach office yet. They were waiting for someone to pass the exam.... WPB denies any of those allegations and is sticking to their offer.

Well needless to say the work I am having done is not covered under THEIR DEFINITION OF STRUCTURAL. I assumed if the pool is leaking that is structural . It just doesn't make any sense. It's just fast talking to get out of their obligations here. SO WORD TO THE WISE STEER CLEAR OF THIS COMPANY. 85 COMPLAINTS REGISTERED WITH THE BETTER BUSINESS BUREAU IN BROWARD/WEST PALM BEACH ALONE. Blue Haven even made it to the Chanel 6 news here in south florida because all the complaints registered with the BBB through up a red flag. So the consumer does have some power.

I am currently getting estimates on draining the pool, removing the in floor pop ups, diamond brite and refilling this 18,000 gallon pool. Blue Haven won't touch it, they claim it is not structural by their definition. Structural being only cracks and leaks in the diamond brite. All at my expense.

Al of Potomac MD (05/19/08)
I met the sales people in my office on 3/13, 2008 and agreed to buy from them I provided a $5000 deposit. The understanding was that Blue Haven would wait to hear from my bank prior to depositing the check due to the fact that I was using a construction loan to pay for it and that they would go ahead and run my permits.

I left for a family vacation upon my return 1 month later nothing had been done I sent an email to the sales Manager, Mike G my primary point of contact and explained to him that I was disappointed that they had done nothing and given that fact I was going to look elsewhere for my pool. I also looked on the County permit offices web site and saw that no permit had ever been filed on my behalf by Blue Haven. 

At this point Blue Haven had still not cashed my check. Mike called me and was very apologetic tried to blame Mr. T the sales person on the job and the individual who signed my contract on March 13, but said he would take care of the deposit return. On May 2, I received a call from my bank who indicated that my account was overdrawn and that I was being charged for several returned checks. I logged into my account and was stunned to see that Blue Haven had gone ahead and cashed the check, without telling me two days after my emails and conversations with Mr. G on April 11, 2008.

Needless to say I would consider this to be a deceptive business practice. I could have after all put a stop payment on the check when I corresponded with Mike but took his word for it when he told me he would arrange for its return.

On May 6, 2008 I called Blue Haven and spoke to their accounting group who said they would arrange for the return of my check in the Friday May 10 check run. I thanked her sent her an email of my entire correspondence with Mr. Greene and assumed all would be fine.

To this day Monday May 19, 2008 I have tried on several occasions to phone Patrick L the GM of the Blue Haven office in Manassas, VA but he has not responded to any of my voice mails. I have been told by accounting that they intend on exercising the three day cancel clause of my contract and have no intention of returning my deposit and that a letter has been sent

Shirley of Coral Springs FL (04/29/08)
I am having a nightmare with Blue Haven Pools. My pool was finished in approx March 2003. The Blue Haven office I dealt with was in Deerfield Beach, Florida which is no longer there. I have had previously problems with my pool and getting results has been horrible. I now suspect that I have another leak and I have cracked and some loose coping. I called Blue Haven in Boca/Delray area(I live in Coral Springs-Broward County)and when I told them my problem, Christine in the service department said,that aint my problem, we did not build your pool and the Deerfield Beach franchise is closed, so GET AN ATTORNEY and hung up.

This is a terrible attitude and it's not the first time I've had this problem. I believe I emailed you all about a year ago when my pool was leaking then and you all helped me get it resolved. When I contracted with Blue Haven I did because they said it was a national company and I felt protected if I ever had problems. But, I don't feel that way anymore. Any help you can rendered in resolving this MAJOR problem would be greatly appreciated.

Current pool leak and cracked and loose coping

Steve of Pearland TX (04/22/08)
I purchased a pool from Blue Haven in Nov. 2007. For the most part, they were on time with each phase of the construction and completed it in a timely mannar. However, they turned a good part of my yard into an 1880's Cattle Trail. Somewhere in the contract, it states that the yard will be damaged due to the equipment. I've talked with other pool owners and have been told that other companies fix the yard at their expense or put plywood or other similar coverings over the yard to prevent extensive damage. Well, don't expect Blue Haven to do this. I spent almost a thousand bucks having my yard re-sodded after they tore it up. Had they told me up front this would happen, I probably would have done business with another company.

My wife and I also picked out some stone that goes around the coping of the pool. The stone we picked out is called flagstone. In less than four months, this stuff is literally falling off in chunks into my pool. I'm sure the filter system is going to benefit from this. I called Blue Haven and they finally got a guy to our house to look at it. I was told that this flagstone may be a bad batch He told me that he could sand it down and seal it but would need to talk with Blue Haven. Well, this has been two weeks and I've yet to hear from them. I called their office on April 21st and did not receive a call back. This flagstone is more like sandstone as it literally crumbles in your hand as you break it off in chunks. I've actually stubbed my toe on a portion of the stone that has deteriored!

All these problems in less than 4 months and it's not even Summer yet. I'm thinking this stuff will be as thin as bacon strips by end of summer in Houston, Tx. Be very careful when selecting a pool contractor. Just because these folks have been in business since 1954 doesn't mean they are proficient.

The flagstone is literally falling off in chunks in my new pool. Why a company would recommend stone that crumbles in your hand is beyond my comprehension. I expect the stone replaced and a different, more durable material put in it's place.

David of Faling Waters WV (04/15/08)
Signed contract in October of 2005; Still not finished. Sent documentation and complaints to Better Business Bureau and the Consumer Protection Division in Virginia & West Virginia. Blue Haven Pools wouldn't even respond to them. Therefore they couln't even help us. Every negative thing you read about this company is all true. We can relate to every complaint and then some. Run like hell when you hear there name.

Al of Gallatin TN (02/25/08)
This site saved me. I confrontedRipley with my concern. My first impulse was to cancel our Sunday appointment, but he convinced me that it was a ploy by a competitor. He then faxed me copies of licenses, insurance, references etc. On Saturday, I worked and could not use my cellphone. After work I had at least four voice mails irate about not getting back to him. He told me he decided to make another appointment and was a jerk about the fact that I had not gotten back to him. I did return his call about 5:00 pm and left a voice mail. He never called until this morning, and I was barraged with his rude behavior and conduct. I tried to talk it over with him to explain my situation, and he hung up. Actually, it was the only good thing he did. Again I was saved from the fact many others have endured.

Never before have I been so insulted and attacked by a customer service rep.

? of Colmar PA (02/02/08)
They abuse and treat employees (certain employees) terribly. They like the ones who brownie up and make up stories. They get rid of people who work hard for little pay. And keep people who brownie up and do nothing.

Patrick of San Antonio, TX (02/01/08)
The cement work around the pool began to crack 14 months after Blue Haven completed the job.

I contacted them and was told it was two months past the warranty.  Who would ever expect a huge crack in your cement work 14 months after spending $45,000 for the pool.

It looks very unattractive and guests wonder why it was never fixed.

Shaun of Temecula CA (02/01/08)
I have read some of the articles about Blue Haven Pools and would just like to say that myself and quite a few people that I have spoken with have a totally different story. I had my pool built by the Temecula, CA office, and I just have to say THANK YOU to the whole office. They built my pool in less time than they said (just 4 weeks), and they did not take a down payment nor did they require me to pay the last payment until after my equipment was running. I was told that Blue Haven is franchised and one branch to another is going to be different. I can say that I spoke to several satisfied customers in the Temecula area, and I am now a very pleased customer that they can add to their list! My pool is beautiful, and I just want to say I will recommend BLUE HAVEN POOLS to everyone. Thanks to all the staff and workers that helped me be the envy of my neighborhood.

Joe of Milton FL (10/24/07)
Commercial indoor pool was reworked by Blue Haven Pools of Panhandle, LLC. to a contract price of approx. $45,000. The owner is very good at taking your money and not following up on issues that have not been corrected--and does not give out his cell phone number.... By the engineering diagram, they were to rework our pool from 3.5 to 4.5 feet, however they poured too much concrete and the shallow end is now 2.5 feet. The deep end was also poured too high, and his people spent 4 solid days of jack hammering to take off a few inches. The project is over 3 months behind his original commitment date, and I can't get Doug to return my calls. Of course the contract states that he is paid the entire amount before the commercial inspection takes place, so he has our money and we still don't have use of our commercial pool.

We are a commercial fitness center and were told the pool rework would be complete in about 10 weeks. This was 7 months ago. We normally charge $45/mo for our fitness membership; however some initial contracts were written as $30/month until pool is complete. We have had some members leave the club because pool is still not ready. Also, we may have other issues when the FL Dept of Health inspects the pool later this month.

Lana of Festus MO (08/01/07)
Kurt came to our home 2x to talk with us about buying an inground concrete pool through his company. on the second visit we signed a contract with the co. and was told that the pool would take 4-6 weeks to finish. 10 months later and several upset contracters we had a half done job. we had a difficult time getting anyone to talk to us.

The hole was dug wrong, the plaster is not perfect, the sun seat that we had put in was too short, the steps inside the pool that they said at contract time they could put in were never done, the light under the diving board is 2ft off center, the 3 lights in the pool are not synchronized, the salt system was not working correctly, the wrong brick was brought out first time, tile work was patched in, had to have re-done, tile 1 yr later is falling off at water falls, caulking around pool which was done 2 mo. after pool was opened was not done correctly and is now seperating from side of pool and we have been told that it is at our expense to have it replaced.

Howard of Roswell GA (06/03/07)

I am a builder and building my personal home. The experience with Blue Haven Pools has been terrible. To get them to come and fix problems has been like pulling teeth.

Brenda of Berkeley Springs WV (05/03/07)

I can't get anyone to return my phone call. They keep adding and changing information every time there is an issue. I have asked for these documents to be faxed numerous times and still nothing. The general manager even admitted that there were communication problems within his organization and he was working on that. Since then, he has yet to return my phone calls.

I have the subcontractors calling me to see if the rebar is complete and shell placed? Why are they calling me? You have to pay most of the money up front so they have the chunk of money they want, I guess they feel the home owner can wait. I will NOT recommend Blue Haven Pools to anyone in our area. I tried calling the main customer service number and can't get anyone there to return my phone calls either. This was to be an exciting experience instead it has been a major headache.

Maria of Rowland Heights CA (03/21/07)
The water feature I ordered with my new pool was supposed to have a sheer rain descent that was supposed to be lighted. When Blue Haven constructed it they made the diameter of the water feature too small, so the rain decent hardware didn't fit. Instead of rebuilding the water feature again they asked me to sign and convert it to a regular water drop feature. I thought this second suggested water feature would turn out alright but it didn't. When I turned on the water it was turbulent and the water was not spilling evenly. I called Blue Haven and they said they would fix it.

They did some kind of improvised repair, but the result is unsatisfactory because the water still drops unevenly. For the price that I paid for my pool, the end product of my pool is totally unacceptable, with regard to the water feature. And the feature still does not light up as agreed to in my contract. Genevieve at Blue Haven customer service was quick to call for payment, but curt and rude whenever I had a question about anything regarding my concerns over the pool's construction progress.

I paid alot of money for the pool, and I feel that I should get my money's worth by getting the water feature that I paid for. I got a cheap makeshift water feature that does not light up. All I want is for Blue Haven to fix it and construct it the way I originally wanted it.

Friend of CA (03/07/07)

I am a sub contractor for a Blue Haven office in California. I can tell you that sometimes there are indeed customers who do not fully understand the process and certainly do not get the fact that once the pool is complete that any issues with the circulation and filtering system are manufacture warranties, and that they are better off contacting the manufacture themselves in order to get a qualified individual out to address the issues as opposed to expecting any Blue Haven office to send out a qualified person to diagnose any kind of service related issue.

I absolutely cringe every time I hear a GM say, send out the super to see what is wrong before we call a real technician to resolve the issue. In just about all these cases the super is absolutely the most unqualified person to make any kind of a diagnosis or determination on the issue at hand. You also must understand that they will indeed send out the person that cost them the least, regardless of whether they have any clue at all about what it is they are diagnosing. Basically, they send a boy to do a mans job, and don't care that they could have sent someone out that was more qualified the first time, and spent a few dollars more to make sure they got the right man on the job.

So my advice would be if you a have an equipment related issue, DO NOT waste your time calling Blue Haven. Contact the manufacture and they will send out an individual who is fully qualified to diagnose and resolve the issue in a timely fashion.

Paul of Hesperia CA (01/31/07)

The pool was done in a timely manner but with many problems. The solar pipe was put in too shallow because their trencher broke, so they (the solar installers) put part of it in the retaining wall trench. The pipe was broke and dirt went into the filter and pump. Rocks remain in the system from this. The filter leaks. Solar leaks on the roof and is doing some water damage to the wood. The pump stopped working the first week of start-up. They used an air sander to sand the rough areas and the plaster dust went into our filters. Water level would go down about 1 to 2 inches a day even without swimming, they said it was evaporation but it goes down even in the winter at freezing temps. Air bubbles are continually coming out of nearest jet to the filter the entire time the pool is running.

We were told that there was a battery back up in the control box in case the electric should go out and there is not one. Sales person said it had a battery back-up, I asked over and over about it and he said it has one so that we would not have to worry about resetting the program. Power went off and the program was lost. Now Blue Haven says it does not have this feature.

When Blue Haven contacted us about this we asked about the things we have complained about and have not been finished. They said that they thought it was finished because of the workers that they sent out. Every time they sent a worker out, they either could not do the work or said they would have to come back at a later date. This went on for months. Everyone that was sent out to our house was not a Blue Haven employee but rather a contracted worker. They usually did not know what they were there for or did not have the ability to do the work.

Shirley of Coral Springs FL (11/14/06)
Blue Haven Pools no longer has an office in Deerfield Beach, FL. They installed a pool for me in 2003 and I now have cracks, leaks, tiles falling off, broken coping and I cannot get anyone to return my calls. I have called numerous times to Deerfield now that store is no longer open and I have called to West Palm Beach, FL and NO-ONE will return my call.

Rhonda of Sugar Land TX (11/08/06)
We paid Blue Haven over $11000 to start building our pool. Blue Haven never built the pool. The excavator came and tore out our existing patio and decided for whatever reason that they could not dig our pool. We tried repeatedly to call Blue Haven and our phone call were not returned. Eventually, Blue Haven told us that they could build our pool, but it was going to cost us more than we had contractually agreed upon. Because my husband and I are both lawyers, we were finally able to get the matter resolved after almost a year and threats of litigation. They kept our money for almost an entire year and never built our pool!

Beverly of Baton Rouge LA (10/24/06)
Blue Haven is the biggest rip off. They want your money up front and they'll do the work when they feel like. They only use subcontractors so your job gets put in line whenever they can get to it. Do your homework and stay far away from Blue Haven. Their employees aren't even happy to be there and aren't allowed to make decisions. When you call the Baton Rouge office they put you on hold so they can call the New Orleans office to get answers from Judy who schedules the jobs at her leisure. Her name is Judy Abadie and her boss is Wesley Whitfield and they are both jackasses. The poor secretary in the Baton Rouge office is the only person there with a conscience.

Pat of Trophy Club TX (10/11/06)
WORST BUSINESS EXPERIENCE IN 40 YEARS!!! Once contract was signed, it was though we did not exist. No phone calls were returned by the local Manager even when I communicated with the Contract Office that I was considering cancelling the contract during the 3 day waiting period. Spent HOURS chasing Blue Haven personnel on the phone regarding issues/concerns/problems. Same experience after pool was completed (the pool itself is excellent thanks to subcontractors, no thanks to Blue Haven).

During my career I have managed operations with up to 300+ employees. If this were my company, I would start at the top and fire everyone the first day on the job. Have had problems with Viper Pool Sweep also but they have been rectified, thanks again to subcontractor, not Blue Haven. Bottom line...worst company I have dealt with, EVER!

No physical damage. Economic damage from lost time when I could have been taking care of my business. As a result of their zero communication policy to resolve problems/issues during construction, I was forced to turn down business (@$1000/day) so that I could remain at home to personally supervise the operation.

Todd of Greenwood IN (09/18/06)
Signed contract on April 22, 2006. The washed up used car salesman Tony told me we would be swimming bu July 4th. It is now past Labor Day and we still are not finished. They take forever to return calls. They cut and now have blocked my sump pump discharge line after I showed them all where it was before excavation. I have yet to receive the solar umbrella I was promised at contract. The pool is beautiful and I am happy with the product so far, but I would NEVER hire Blue Haven to build a pool for me.

I tell everyone I know that Blue Have nis awful. They are rude on the phone when & if you ever do get to talk to someone. They lie about every phase. They dont follow up on their subs. They do not care about the customer at all. They feel once they have the first check they have you in a full nelson headlock. From the permit stage to pool school every scheduled date has been pushed back sometimes with a phone call. Tony and Tom are not to ever come on my property ever again. I work in the customer service industry and on my wall in my office, I put up a sign that says treat them better than Blue Haven treats you..

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Nat of Las Vegas NV (09/13/06)
My pool was completed around the 15th of April, 2006. From almost day one, I have had issues with maintaining my water level with an average of a 2 inch loss of water per day. This being a salt water pool, it has been necessary to add 40lbs of salt every six weeks or so plus chemicals. They keep telling me that it is evaporation. While I agree that we have severe evaporation in the desert where is the salt going? Trying to contact Blue Haven is difficult at best. The Blue Haven rep who is in charge of dealing with issues such as this is either on another line, out to lunch or with a customer. Needless to say, I feel that they are ignoring me on this matter. Frankly, next time I build a pool, Blue Haven will not be on my list of potential pool builders.

Joan of Glendale, AZ (08/13/06)
On 2/12/06 we foolishly signed a contract with Blue Haven without letting our attorney review it first. It is now 8/13/06 and our pool is still not done.

They also would not come out and finish our gate as requested several times. On 8/11, they claimed they would send a crew out with a new gate after the original one had failed city inspection 3 times. We just want the pool finished but because of the unfinished gate they will not pour the plaster.

They have not shown up to finish the gate and after reading all these complaints against them I am really scared to let them finish the inside of the pool. 

Beth of Martinsville, IN (08/07/06)
I contracted in April to have a pool constructed and was told it would be finished in 45 days, done by Memorial Day. It is August 6 and still not finished. No one ever returns my calls, and when I do manage to speak to a company rep, she promises me that work will be completed that week, but never is. I get no explanations as to why work does not proceed at a reasonable rate.

When the pool was layed out, I informed the construction manager where the septic and the basement sump pump lines were located. He apparently forgot to tell the excavating crew and they dug up both lines, in addition to the electrical line that powers the septic pump. The septic line was repaired that evening only after several phone calls to the company. It was several weeks before the other line and the electrical damage was repaired, and it again took many phone calls to have this resolved.

I have now been waiting several weeks for the concrete decking to be poured, and each week they promise the work will be completed by the end of the week. In addition, I now have a giant pile of gravel in my front yard that they have left, and I have little hope they will remove it. I feel that I have been lied to at every step.

I have invested $40,000 in this pool and have now made 3 payments for nothing.

Mark of Tucson, AZ (08/07/06)
They started our pool on 5/26/06 and said it would be completed within 45 working days. Every time they say work will be done on a given day, that day is always a week or two later. I was told the final electric would be done on 8/3. Then they told me it would be 8/7, but when I went over there they told me it would be 8/10.

What's with this company, are they too busy to build the pools in the time they say can or are they just incompetent?

Mike of Gilroy CA (08/03/06)
The service and the delivery of promised performance is pathetic. I have had to drive to the office in order to track down Greg to get an answer to a simple question because he does not return phone calls. The pool construction was delayed almost two months because of their failure to coordinate and communicate basic information to the customer. Now we have two problems that require a 30 second return phone call to resolve and they cannot deliver in two weeks of requests. It is an amazing example of ongoing lip service without any action after they get the check. We have heard from other customers in the area about similar experiences yet they still are in business without any consequences for this zero service policy. The website is similar. The link to their email doesn't work. The 24/7 phone service doesn't answer. Someone needs to shake down this organization.

Pool not working as it should. Peak summer enjoyment diluted because of two problems that they will not address in a timely manner.

Terry of Bossier City, LA (08/01/06)
The Blue Haven sales rep, that happensed to be owners son, said he could give us a discount if we would pay in cash. We agree, provided that they give us a receipt.

They have not finished our pool. I ask them to correct problems that were pointed out by construction inspectors, and they would not. They pulled off the job site, and advised that they would not finish pool, unless we agree to not hold them responsible for errors and construction problems that occurred. They also will not give us the remaining equipment that we have paid cash for (and have receipts). The franchise owner says he will not release any other equipment or complete any more work until we sign a hold harmless agreement.

Our Pool sits unfinished as we try to mediate the problems. PLEASE read their contract better than I did.  I have a $30,000 hole in my yard, and it may take months,(and they know that) to get through mediation, and to get the pool completed. Meanwhile they are holding equipment that has been paid for, until completion.

D of FL (07/21/06)
Sadly, I worked for Blue Haven Pools for 3 short months. During this time 19 of 20 calls an hour were from disgruntled customers with problems ranging from not having permits to start the pool to expired permits to finish the pool. Pools that should have taken 12 weeks were not finished in 18 months. We were told to tell customers that managers and schedulers were out of the office, on the phone or in a meeting though they were clearly available for a phone call.

My experience was that the work was shoddy, if completed, and usually was months behind.  One of the unfortunate Blue Haven clients called so much that I told her I'd come to take pictures of the problems with her pool. I went to her home, took the pictures of at least 8 glaring problems ranging from cracked coping, deck seperation, missing and peeling spray deck, and coping that literally fell in the pool.

When presesented with the pictures I was told by the General Manager that I was to keep my nose out of construction and service or else I'd lose my job. I didn't and I lost my job.

Scott of Bakersfield, CA (07/12/06)
We began calling Blue Haven Pools in May 2006, the 13th month after completion of our pool. We had been having problems with the automatic pump timer, the chlorinator and the skimmer.  I was told that a work order would be made out immediately. Seven weeks later, we've not heard from BHP.  Calls and visits to the office have gone unanswered. We've yet to resolve anything, this is AFTER replacing filter, above ground pipes, valves, etc.

Blue Haven was happy to put our pool in, take our checks, but once they got that final payment, we NEVER, ever heard from them again. Our concrete decking was also chipping in several areas, but the other items above took precedence over the chipped concrete. 

Raina of Houston, TX (07/03/06)
Blue Haven started our pool in Feb 06 and finished it in Arpil 06. We have had nothing but problems: (1) The heater did not work. (2) The deck does not drain. (3) The cool deck chipped within the 2nd weeks of use. (4) The flagstone coping came loose and there are cracks in the mortar all around the pool. (5) We now have 7 cracks that start under the coping, go through the tile and about 2 feet into the plaster. (6) The end of the pool with all of the cracks is approximately 1 inch higher than the rest of the pool. (7) We have to add water to the pool everyday because of leaks. (8) The cleaner stays on the tanning ledge or in the corner by the spa. (9) Oh, and after 5 months, we still have not received our free umbrella.

Angela of Prairieville, LA (06/15/06)
We purchased a pool from Blue Haven Pools March, 2005.  It's June, 2006 and we are STILL not finished!

We paid $7500 for fiber optic lighting that STILL does not work and we have been told by the GM that is the best they can do.  WHAT!!!, the lights do not work, how can you charge me and say, "oh well...at least your swimming". 

We can not seem to get anyone to help us.  There have been millions of calls, with maybe a handful of return calls from the secretary (that just feels sorry for us).  Our contract stated we should have been swimming just a few months after they started...not even close. Our punch list is still being worked on.

I loved Blue Haven prior to building my pool.  They were professional, courteous, and prompt, but after they received the first check, it all went down hill. I have paid them $55,000.  I need advise on how to deal with these people.

Carolyn of Flower Mound, TX (06/12/06)
We chose Blue Haven because they were a large company and thought they would care about customer service and their reputation!

We have had our pool since September 2005.  I took them from June 2nd to end of September to finish.

Service the whole way was horrible.  Lots of hidden costs, issues, wrong coping, shotty workmanship, no communication, unreturned phone calls, rude service people, employees that spoke too much got fired. Now we have a crack and flagstone that is still flaking and leaving heavy sand residue in our pool daily.

Boy, do I regret our choice in pool companies!!

Richard of San Antonio, TX (06/07/06)
The salesman gave a good pitch and stated that it would only take from 2 to 2 1/2 months to complete the pool. Well, I'm well into the 4th month and the pool is nowhere near completion. There is no pump, filter, heater, electrical, plaster. The backyard is a complete mess with their debris, the decking hasn't ever begun to be put it.

Any and all calls to them are met with "Well, we're a little behind schedule and we'll try to get there sometime next week".  They have been paid nearly the full amount and are not showing up to complete the work.  I have had to cancel the landscape people 3 times because they're unable to start their work unti the decking is in. Over 85 plants were delivered over a month ago and they are dying because they need to be put into the ground. This will result in over a $2,000 loss.

I have had 6 pools built and this is by far the worst experience I have ever had.

Patricia of Friendswood TX (05/22/06)
Blue Haven Pools was hired in February 2006 to do a simple replaster and new decking. Well it is almost June and we have had nothing but problems. The skimmer was put in improperly and had to be redone which involved tearing up our new decking which they just patched. There is a stain that will not come up from the new plaster, the mastic has not been finished and they have never completed and presented us with our remodeled and ready to use pool. I am very disappointed and I am afraid that with only a one year warranty on the replaster that it will only last 1 year when it should last like 10! Sundeck is very slippery when wet also.

We have lost water and chemicals and had a very expensive water bill. Two children have slipped and fell because of the slippery surface that the Sundeck coating has created.

Ray of Charleston SC (05/17/06)
I contracted with Blue Haven after reading these reports, and I'm glad I did so. The guys over there took care of every concern as promised, and the pool was finished in about two months. I would suggest to anyone to look at the company individually. Do your research and trust your instinct.

Isidro of Ocala FL (05/12/06)
I made a contract with this company on 9/24/2005 and they did not finish yet my pool, they have to fix some spots inside the pool and the deck is loosing the paint, and everytime I call to the office, they told me,in this week we are going to finish everything; but,they do not come to my house. I have been wating for a month and nothing happen. I do not know what to do.

Todd of Naples FL (05/01/06)
Follow up to 4/11/2005 Complaint Posted on Consumeraffairs.com: It's now May 1, 2005. Curious enough a couple days after I filed my first complaint that got posted, a crew of several people showed up to attempt to fix "warranty" work. Dumped a bunch of sand to fill in their mistakes on the pavers and the coping. The pool has been filled for almost 3 weeks now and we had our "pool school".

Yet my pool wants to heat itself to 90+ degrees, the blower for the hot tub still does not work, the temperature reading is way off and usually says that its "shorted". I have to attempt to manually do things I paid extra for in remote controls and so on out at the equipment directly. What a fool I was to give them their final balance payment. And they are still hounding me for "extra" fill which by their contract, "no additional work shall be done without a change order". I never got/signed a change order.

Their subcontractors cheat them and then they try to pawn it off on us. They have no clue as their so called project managers only show up to have their hands out for checks. This truly has been the pool from hell. I'm thinking about putting Koi fish in my new pond but being it's always 90+ degrees, I'd be wasting MORE money!

Cheryl of South Daytona FL (04/24/06)
We signed our contract & put a $1500.00 deposit down on Sept 16,2005 with a verbal promise of them starting our pool in 8 to 10 weeks. Christmas was fast approaching which was over 12 weeks from the day we signed the contract. We made several calls only to get rude people telling us that they were backed up and wouldn't be able to start our pool until sometime in January, but couldn't give me a specific date.

Our experience with this pool company has been a total nightmare. Our pool is all screwed up!!! The pool that we designed has two planters built in at both back corners and were supposed to be exactly the same, but are way off from each other. In some places the pool is supposed to be rounded & is squared. The two guys who originally did our deck didn't have any experience and we were the guinea pigs only for them to screw up the deck so bad that it had to be all grinded down & skim coated again & by the way still ponds water.

Kevin of Glendale AZ (04/21/06)
It's been 1 year since I contracted with Blue Haven pools. I have regretted every minute since. Cost - They immediately tried to charge me for a "Hard Dig" without even testing the soil. The pool was excavated in less than 5 hours. Quality - The tile on our fountain had to be redone three times. The coping job was horrendous,a large section that had to be rebuilt. Delivery - My pool was supposed to be completed per the contract in July of last year. I could go on and on.. My advice to you .. check the Better Business Bureau website, and if your state has a registrar of contractors check their website. If they have as much as one complaint look for another contractor. Most contractors avoid those high profile complaints like the plague.

Judy of Franklin TN (04/18/06)
We signed a contract with Blue Haven Pools - EVEN AFTER BEING WARNED by all the local pool builders! On Jan 12, 2006. We assumed It was a business ploy- All Blue Haven has done is excavate our pool! Everyday I call the office and Ripley is never in.

Patrick of Warrington PA (04/14/06)
I contracted with Blue Haven even after reading the many national complaints that have been lodged against Blue Haven Pools. Some would say this is foolish but after meeting with Ray in person and raising my concern over these many complaints I felt I could trust him and continue to proceed with our pool. "It was a great experience" for my family and I and the only negative was my anticipation of getting screwed around each turn. This never happened and I am grateful to Ray and his staff for making our dreams a reality. Thanks!!! There are still good people in the pool business and Ray of Colmar PA is at the head of the pack in my book!!!

Todd of Naples FL (04/11/06)
Contracted Blue Haven Pools to install our pool in early June of 2005. It is now April 11, 2006 and our pool is still not completed. The only time someone from Blue Haven has shown up was to collect a check. I have paid over $53,000 for a pool that is still unusable. That does not even include the lanai which I had to end up using a non-Blue Haven contractor because Blue Haven's contractor would not honor their pricing. I have been threatened if I do not pay the final $2825.35 plus some "additional" fee for "extra" fill, that I am in breach of my contract to them.

Everything, "everything" to them at this point is "warranty work", their words. Much like the first day their sub-contractor took out a section of my neighbors lanai and it finally got repaired almost 7 months later. Much like the gunite sub-contractor that decided to leave a 2 foot pile of gunite in my and also my neighbors yard only to wash into our irrigation boxes and set. They finally got that cleaned out 7+ months later. My yard was a trash zone for the entire project only to be told my Blue Haven that it will be cleaned up in the end and it's a "construction area" and is to be expected.

I personally had to go out prior to Hurricane Katrina and remove debris such as small pieces of rebar, 2x4's, sub-contractor beverage cans/bottles etc... so as to not have it become projectiles. Prior to Wilma, someone from Blue Haven did decide to show up and neatly wrap all the garbage in the plastic left behind by the form/gunite people. Post Hurrican Wilma, I had to pay someone to remove all the now scattered debris putting it in front of my home and myslef making numerous trips with my own vehicle to a dumpster as it was not organic and the hurricane cleanup crews would not take it. Here I sit 10+ months later still waiting. Still waiting on the "pool school" they so much promised and also for them to complete connecting the blowers, pumps and valves.

The quality of the pavers and the coping is beyond acceptable. But wait, that's warranty work. They actually had to redo much of the coping as it was so uneven, some of it as much as a 1/2". There is chunks of splatter all over the coping and additionally in the now filled pool which we still cannot use. We will be lucky if we can swim in it by June which would make it the 12 month pool. Houses get built in less than 12 months. A pool? What a joke this has been.

Roger of Port Saint Lucie FL (04/11/06)
Per your article from the former pool salesman dated 04-11-06, he is 100% right - I am a victim of blue haven pools, signed a contract on 3/28/05 and the pool is still not finished, waiting on a leak, the deck to be finished and also, they built the jacuzzi without a step, look out below - this has been a dream come true turned nightmare in port st lucie.

James of West Hills CA (03/03/06)
They charged us $12,000 for the first payment of a $43,000 job. This is in violation of California law. They did not check records of a sewer line at city recrds and permits. They broke the sewer line at dig. They are rude and unprofessional. They do not return calls. The national complaint 1-800 543-3883 only has voice message, and will not return calls. At this time of writing, we are trying to cacel the remaining work with them, and be reinbursed for the extra money we paid. They were here just one day, the excavation. We still have no phone calls returned. We always get the wrong person.

Bill of Cape Coral FL (03/03/06)
I contracted my pool May 1,2005 and it is now March 3,2006 almost one year later and my pool is a disaster. It was supposed to be 6 feet deep and it is around 4 foot 6 inches. I complained to them and it took them months to tell me I was stuck with it unless I wanted them to rip the pool out and start over. Ha, like I would want to help them drag this out any further. Then they had to re-do the tile in my pool twice due to the awful workmanship and it still looks like garbage.

I beg and plead to them to finish my pool and they just lie to me and tell me to wait. I don't ask for much just to finish my darn pool.

Alex of Corona CA (11/10/05)
Pool should have been plastered in May 2005 but did not perform until July 005 and has not yet been completed to pass final inspection. The assigned superintendent does not coordinate at all with us. He also fails to follow up on several issues with the city's inspector. The construction department consistently fails to make an appointment, when necessary, sending contractors to make any work or repairs without our knowledge. We are approaching the end of the year and nothing has been done to resolve this. Blue Haven fails to return or contact their customers calls.

Rodolfo of Corona CA (11/08/05)
I wanted to get an estimate on a siwmming pool,Cristina came out to give us an estimate and she was real nice and convinced us on a pool,we did sign the contract, but we decided to put a jacuzi and that we're going to wait till next year because we can't afford it at this moment. We were told that we have to pay $2,800 because we had already made a contract, but no work has yet been done at all. I want to see how much I have to pay in order to get out of the deal? I think $2,800 is a little bit to much.

Jeff of Round Rock TX (11/02/05)
we are 3 weeks past our contracted due date and our back yard is a disaster. we had to cancell a huge event planned for our back yard. we were told the weather delayed them but it hasnt rained . we i called today i was told marty told me that there was nothing she could do .that they worked with contractors and had to wait for them. I demanded that the pool be worked on everyday till finished .

The pool is fill with nasty water and the fence is knocked down, there are children every where and it is a accident looking to happen. the pool fills with water from my neighors sprinkler system.  I can't to my dogs  that were let out of their cage and the workers didnt put the gate up -- they ran loose on tghe golf coarse and scratched and chewed my back door .

K. G of Tucson AZ (10/03/05)
Blue Haven pools was contracted to build our backyard pool. Initially, they were way behind schedule and started over a month behind what we were promised when we signed the contract. The utility companies came out to spray the areas to avoid. However, so much time elapsed, the spray paint had worn away by the time the pool company came out. No one requested a re-eval of the lines. (We ended up spending a weekend with out phone or cable, when the excavators did their initial dig).

When someone came out, unannounced, and spray painted the pool lay-out on the ground...incorrectly. This had to be redrawn. We spent over 4 weeks with a giant hole and trench through our yard while we failed 3 inspections, some of these we because the wrong plans were sent to the engineer and the city inspector. We have finally a partially finished pool with a very wobbly fence painted with a mix of flat and glossy paint(which is black when we ordered off-white) we have failed another inspection, and the company is starting to refuse to talk to us when we call. The poor communication and lack of concern and the fact that not one general contractor has come to check on the sub contractors work has left us wishing we never conracted Blue Haven pools to build our $30,000+ nightmare!

Bill of Tequesta FL (09/26/05)
Contracted with Blue Haven Pools to install pool in vacation home. Contract was for three months. 7 months later and several threaten letters I had to finally kick them off the Job! Now I am in litigation! Tried everything to get them to finish the job. They tried to get me to release last draw for full payment. I offered to escrow until they showed up on the job. They would not do it because the spent all my funding on other jobs and cannot pay the venders. Any body that does business with them is a fool!!!!

Debbie of Fresno CA (08/19/05)
Our salesman, Carl, gave us very good service & planned the pool well. BH broke ground Oct. 2004. Construction went fairly well until the subcontractor that put in the decking decided to start on a day that was predicted 90% chance of rain. My fiance, a construction contractor, advised to wait another day. When I got home that night, they were pouring cement in the dark & rain while we had to hold flashlights so the workers could see. Days after the raining stopped, I had a crooked pool (the coping was crooked on all 4 sides). This was fixed by BH to our satisfaction & the cement subcontractor.

BH did not explain to us the exact size of the $5000.00 upgraded pump system. We were told of the size of the cement foundation that the pump sat on, not that the pipes would extend out another 2 feet into our walkway where it was designated to be. Now our walkway is much too narrow to walk through & is an eyesore. Had we known about these extra pipes & electrical panels we would have paid the extra money to have the pump system placed on the other side of the house. I was extremely hesitant to write the last installment check. I generally do not do this until all work is completed with any other contract.

Also, to my complete suprise I was notified that a lien was placed on my home by the cement subcontractor, but would be released once they were paid by BH. One of many surprises that BH neglected to advise me of.

Tim  of Spring Hill TN (08/11/05)
Sold us a pool package in the summer of 2002, installed it that fall and even BEFORE the completion of the project there were issues with the surface of the pool being defective. The construction mgr. said it would be taken care of by the pool manufacturer. The pool manufacturer came out various times over the last two years and according to them, did all they could do. The problem is the surface of the pool is peeling off, a VERY visual if not structural defect! The Blue Haven franchise thatsold us this mess conveniently went out of business, my my how timely.

I contacted Blue Havens corporate office on several occasions but was basically ignored. Recently Blue Haven Pools has again opened up a location here in middle Tennessee and they too have given me the brush off. I will gladly provide pics of the problems. Anyone considering an in-ground pool purchase should steer clear of Blue Haven Pools in my opinion based on my personal experience. Do not believe ANY of their own advertising where they talk of their high standards an great nationwide organization, I have found neither to be true.

Victoria & James of Jupiter FL (08/08/05)
Had a $35,000 pool installed in 2004, till this day the pool has not passed a inspection for permitting. I have had pool diamond brite redone 2 times. Not only is the diamond brite strecked but my son & his friends feet bleed if they touch the sides or bottom of pool because the rough diamond brite. THe strecks are due to a leak that I have had since Aug.13, 2004, when the pool was completed & filled for first time - I have no controls for my hot tube - just an empty PVC hole - my pool heater leaks as well.

This is the worst experince I have ever encountered with a Contractor if you can even call them one. Damage to my home from the backhoe. I put this pool in for my 3 year old to enjoy & his feet just get tour up when he plays in it, my neighbors don't want there kids in the pool because of the diamond brite causing bleeding. Victoria

Sunday of San Diego CA (08/01/05)
Our pool was completed (filled) on 10/27/04. I called 11/1/04 to notify Blue Haven that the surface of the entire pool and spa were so rough they were shredding our bathing suits and toes. I was told by Melissa (construction) that the surface of the pool would continue to change and that would remedy the situation (as well as the color issue - it was supposed to be dark blue and it was pale grey).

After 6 months, on 4/11/05, I called and told Ann (construction) that the surface was the same and still tearing up bathing suits and toes. She told me that she would send out an "independent" company to assess the water quality and then send out someone to talk to us. I was told it would take 1 - 3 weeks. I also called our salesman, Gary, to let him know. After 14 to 15 weeks and dozens of calls later (including to Carol Felan, CEO who did not call me back), Ann sent out Joseph Ward, a superintendent. He gave me all sorts of excuses - the water in San Diego is hard water, the water had too much calcium in it, it rained a lot this season and deposited minerals in the pool, maybe we didn't brush enough...on and on.

I told him that the problem was there on day one so even if any of those other factors were present, they were not the cause. He said he would drop off some pumices within 2 days so we could sand the pool "while we were in it". He said the salesman should have told us of the probablity that we would need to sand our own pool. No where in their literature does it warn that we may experience shredded toes and bathing suits and to expect to sand the pool later. After 15 days and 3 reminder calls, he dropped off three two-to-four inch pumices for us to sand the whole pool with. I called Carol Felan again and she told me they had been "more than generous" by dropping off the pumices and sending out their superintendent and water assesment company. There was nothing to do but deal with it ourselves. All along I have been communicating with Gary, our salesperson, and he has been very supportive. Unfortunately, there is only so much he can do - which doesn't include fixing the surface.

Cecilia  of Bakersfield CA (07/29/05)
On May 31, 2005 I had a new fence put around my home. 2 days later while Blue Haven was working on the home next door to me putting in a pool, their equipment got stuck inside the pool and they removed 3 sections of my new fence, which my new fence is now in horrible condition. I have been speaking with Blue Haven since this happened with no success. I phoned and told Monica that I would be on vacation the weeks of July 18th and 25th for them to repair the damage done.

Someone came here to my home I believe July 25th telling me whomever did my fence did a horrible job, which I did not appreciate his attitude and non concern for the damage done. He advised me as he walked away that he had no idea when they would be out to repair the fence. As of today no response from anyone. Fortunately I did take picture of the damage done and will file a lawsuit if possible. To avoid filing a complaint with the Better Business Bureau and courts, I would like Blue Haven to put my fence back in the condition it was immediately, this has gone on too long.

Max of Naples FL (07/26/05)
After many delays and stories the pool was about finished. The cage is of poor workmanship, the grout for the water line tile is of poor workmanship. It has been six weeks and no one has provided instructions on the pool equipment, I have hired a pool company to maintian my pool because of this. I have two sections of my side walk broken and they don't even want to talk about that. I had to haul away the trash, pallets and other trash left in my yard. I had to purchase a modular for the infloor cleaning system that didn't work. There is still one infloor unit not working.

Debra of Long Beach CA (06/17/05)
Kevin McCarthy was sent to my home from Blue Haven Pools to check on spots on the plaster in my pool. He told us the only way to remove them was to do an acid wash. We agreed with his suggestion and after paying $1,000 for this process, the plaster looks and feels extremely rough, in fact, in many places you can see sand. Some places are so rough you could possibly cut yourself. After numerous calls to fix the problem we have found that Mr. McCarthy is no longer employed by Blue Haven Pools, and at first Blue Haven informed us that the plaster was out of warranty.

They now understand this is not a warranty issue, it is a "fix your mistake" issue. I was told many times this week that our issue was at the top of their list and someone would be at my house to see what had to be done this week, at the latest Friday. Now, today 6/17/05, I am informed that they are too busy with other projects to check on my pool. Mind you, I had been informed not once, but three times that we were at the top of their list and someone would out this week. I began calling Blue Haven Pools at least three weeks ago on this issue.

Daniel  of Phoenix AZ (06/15/05)
With the system they put in my pool , the automatic clorine feeder that feeds the clorine threw the system is not working properly. I am not getting any kinds of reading for clorine. I am getting very uptight with these people , they do not call me back , they have not called in two weeks , I just want it fixed, they just keep putting me off , what the hell is a warranty if they don't take care of you .

Robert of New Hope PA (06/14/05)
Briefly...We were in the process of bulding our new home in New Hope ,Pa. when we contracted last June (04) with Blue Haven Pools of Colmar , Pa. They started the pool in late September , early October. All along we had been told that at that time of the year it usually took about four weeks to complete the pool. The whole was dug , the iron renforcements intalled and the rough cement poored before the weather changed and prevented them from completing.

We were told by Anthony , the salesman , that we would be one of the first pools to be completed in early March or April. Here it is June 14th and the final finishing application has not been installed. In fact , no one from the company has come to our home and the salesman only returns your call after many are made to him. The office staff is rude and inefficient.

David  of Long Beach MS (06/13/05)
Blue Haven began work on my pool on April 1, 2005 and 2.5 months later it is still not completed. Cannot get anyone at the Customer Service number to return my calls. Very Frustrated!

Teresa of Norwalk CA (05/23/05)
My contract states that our pool would be finish in 45 days. It took 9 months.

Dennis of Stuart FL (04/27/05)
we are very upset with the service that we're receiving with the construction of our pool. Today was just typical of the madhouse confusion that we've had to deal with. My husband and I went to the office (50 miles) to pick out our tiles, etc. Today someone finally showed up and after they stacked the tiles on our back porch, we went out to see how they looked. Well, three boxes are the right tiles and four boxes are totally someone elses.

Our contruction site (our yard) looks like the county land fill and we have not been able to deal very well with the office. Please advise us as to what we can do at this point. It seems to us that the person or persons in charge of coordinating needs to get it together and we need to be happy. Thank you for letting us sound off, this is most frustratiing.

Michael  of Humble TX (02/28/05)
Signed a contract on Dec 23,2004 for Blue Haven Pools to build a pool for us. We were told on Feb 18, 2005 they could not build the pool because it did not fall within their guidelines (whatever that means) and that they were breaking the contract.

Roger & Connie of Gulf Breeze FL (02/17/05)
We signed a contract with Blue Haven Pools in May 25, 2004. We were told that it would take 7 to 10 days after pool was delivered to have our finished product. Blue Haven started construction the first of June, 2004. Today is February 17th, 2005 and we still do not have our finished product. This has been a nightmare eversince. Doug & Amanda have $22,000.00 of our money and we still can't use our pool.

1) Pool was Dug. 2) Cement was poured (this was a crazy mess, the cement truck broke down after pouring half of the cement which took several hours to fix. The cement then become hot which caused the cement to become unworkable, but they poured it anyway. It was all unlevel, immediately cracked in six places. 3) Pool leaked, we were told it was evaporation, we were adding water 2 & 3 inches every other day.

Finally, when we convinced Doug this pool was really leaking, he ordered a company called leak detectors to come out. Supposedly leak detectors found the leak and part of the cement was broke out and replumbed and cement repoured. This caused a bigger issue it could not be matched, patches are very visible. They gave us cool decking and said it would cover all imperfections and did not. 4) After the above, pool still leaked.

Again, Doug was trying to tell us it was evaporation, was not. Now our pool is dug up again, and we have heaping piles of dirt, mounds of cement, our pool has now tilted into the earth on one end approx 1 1/2", very visible to the eye. Supposeldy Blue Haven has replaced all the plumbing, but it looks as if this leak is still there. $22,000.00 paid for a pool still in contruction mode almost 1 year later and the owners of Blue Haven do not even converse with us as to what they are doing to resolve this issue. They never call us we have always been the ones to contact them. We are totally frustrated, no pool, no money, no customer service or satisfaction.

Cristiana  of Davie FL (12/28/04)
Unfortunately my family is one of many those in South Florida who have saved a lot of money to make their dream pool with Blue Haven. Instead we got a NIGHTMARE, not only for one night but also for weeks and weeks to come. Blue Haven not only has made a terrible job in our pool, our pool has not finished to our expectations or to our agreements with Blue Haven. They treated us with inexcusable manners, responding to our calls very rudely and unprofessionally, our calls where not returned for weeks, and when the calls where returned they would handle our problems with lip service.

Blue Haven quotes are: “ Unlike pool companies that just talk about quality and customer care, a Blue Haven promise is more than mere lip service.” They also quote: “Blue Haven can be counted on to deliver quality pool you want when you want it.” I only wish that was TRUE Blue Haven doesn’t have any customer care whatsoever, the only thing they have is customer disrespect, and don’t expect your pool to be ready on the period of timed promised, it will never happen!!

Talk about poor customer service, money demanded at all times even if progress is not made, no warranty work, and get ready for more, I wouldn’t be surprise to hear anything BAD from Blue Haven I don’t know how they stay in business, but I’ll make sure that it won’t last long, I wouldn’t like to see anyone go through half of the things Blue Haven put my family through.

Kelly of Lakewood CA (12/14/04)
We feel like Blue Haven deserted us. It took 5 months for the pool to get plastered. Considering the mild weather with only a few days of rain, it is a joke. And a breach of contract. Blue Haven made excuses of a supposed cement shortage, but after the cement was finished, Blue Haven was nowhere to be found!! This is ridiculous! We had a 59 working day completion contract signed by us and Blue Haven. The office staff are unorganized, rude, have little experience or knowledge of pool construction, and do not return phone calls. I had to call almost every day of the last six months and I kept a log of my phoning activities.

Genevieve was our "construction manager". She never returned any of my phone calls and was rude and inexperienced. The pool heater didn't work and I called Gen. She said she would fax a work order to the heater company. Two days later, I called Hayward heater company. Bob from Hayward heaters warranty/service department said he did not receive any notice that my heater wasn't working from Blue Haven. He promptly took my information and sent someone to fix the problem. The "start up" crew Blue Haven sent on November 8, were two young and inexperienced men, the instructions given were poor, and in a incomplete mumbling monologue.

There was a jet in the jacuzzi (closest to the garage wall) that was spurting about a foot into the air. The "start up" crew said they fixed it before they left. But they did not fix it. The jet is sucking in water when in spa mode and emptying out the jacuzzi. Al Punsalang, our contracting supervisor came today and checked the jet. He said it was plumbed wrong by plumbing company subcontracted by Blue Haven. Now SIX months after construction began, plumbers will have to cut thru our new decking and correct the plumbing to the spa. The plumbing sat exposed for months while nothing was being done by Blue Haven to finish our pool. There was plenty of time for someone to check the plumbing to see that it was correctly plumbed.

Now more damage could occur when they cut into the decking to reroute the plumbing. Today Al punsalang said, "The office staff doesn't have any experience, that's why this happened." We honored our side of the contract but Blue Haven did not. We are very dissatisfied with Blue Haven's service. Your company didn't even send someone out until now to check this pool!! We will tell anyone we know that Blue Haven does not do "good" business, and that the sales "pitch" by Bob, was just that!! a Pitch! We hope you can quickly resolve these problems. The combination of poorly chosen/supervised staff and choice of subcontractors has made very unhappy customers. At this time, I'm guessing we are not the only unhappy ones. This has been a terrible experience and very stressful for our family. Our last resort has come which is to seek legal advice and to file a grievance with Consumer Affairs contractors licensing board. We will be very detailed in our complaints.

Susan of Long Beach CA (12/10/04)
I signed my contract on May 7 2004. The contract stipulated a "completion of pool in 59 business days from excavation" It is now December 10 2004 and they have not completed the project! Jerry Kramer, Office Manager, has blamed it on the price of concrete, the price of gasoline...truth is, they don't have any intention of honoring their contractural obligations. We as customers are nothing but a bank account to them. Of course, they believe that they have the right to demand the Homeowner's contractural obligations.

The project has been mired in incompetence and unethical busniess practices from the beginning. Fist major screw up was the plumbing crew leaving my gas meter disconnected and leaking gas on June 30th - just in time for the fireworks over July 4th weekend. The Long Beach Emergency crews came in and documented the whole thing. Blue Haven doesn't care. They've left the 3 foot hole trench with exposed gas line on the side of my house since 6/04.

Then came a 12 week abandonment of project to get to the concrete. During this whole time they have left standing water and other construction mess is the gunite hole in my backyard - which compounds the fact that I live in a 'West Nile Virus Impact Zone'!. Just this past Monday I finally put my foot down and told them I would not be sending them the cashier's check until I heard from the Plastering Company that I had been scheduled for Plaster ( final step ). Jerry Kramer assured me I had been released for Plaster, as did my Project Coordinator Jen. I said, great - as soon as I hear from the Jeff Kerber Plaster Co I would go to the Post Office and send the Cashier's Check.

I got a call yesterday from Kerber saying I was scheduled for today! Miracle. On the way to the Post Office I called to verify what time, and lo and behold, there was no appointment! Blue Haven actually got an employee from the Plastering company to call me at my home and LIE TO ME. This is who you are dealing with when you sign on with this Blue Haven Pools. I've gone to the Ca State License Board who are basically useless in this. I copied the CSLB complaint to the CEO of Blue Haven - Billy Eidsman. No response, no call. Nothing. BUYER BEWARE.

George of Mansfield TX (11/29/04)
I can't get Blue Haven to repair our leaking ($37,000) pool in a timely manner. The leakage is damaging my property and my neighbor's property. Blue Haven keeps making promises, but I've caught them lying about what they've done. They've accomplished very little towards locating the leak. The location seems obvious, as water was bubling from a location near one of the discharge pipes. However, Blue Haven just doesn't seem to want to fix it.

Klaus of Palm Springs CA (11/24/04)
The most unethical and lying bunch of people I have come across doing business with in 30 years. They will not keep to anything their salespeople promise. If you ever plan to build a pool, please save yourself a lot of headaches and do not pick Blue Haven Pools. Their brochure may look glamorous, but their actual performance stinks. They came up with the most pathetic excuses why they could not meet the start of construction that was guaranteed contractually. 4 weeks after excavation of the pool, I am still looking at a big hole in my backyard and listening to feeble excuses from Blue Haven why they can't continue.

Robert of Lithia FL (7/14/03):
Paid for a WORKING Pool in full. Pool is missing equiptment, does not work properly, not finished but they demanded final payment. I am promised over and over againg it will be taken care of but they are just trying to keep me quiet. I am tried of appointments being missed by subcontractors, keeping me home for nothing because no one showed and did not call. I would like what I paid for and I would like it working.

Jennifer of Clermont FL (7/1/03): In late December 2002, my husband & I began to interview pool builders. The salesman for BHP (Craig F) was very nice and told us everything we wanted to hear. We signed the contract. They began pulling permits and construction in January 2003. That is when the problems began.

BHP agreed to contact the Home Owners Association to get approval to build, they did not. So I sent over the plans for the pool. When the shell of the pool was poured, I noticed that there was only one love seat instead of the two that were in the picture of the pool that we had selected. I called Craig and he said that the picture was that way to show that you could have the loveseat on either side of the pool. I dont know why he didn't explain this when we picked out this pool as we told him directly that this was our main motivation for selecting this pool. We let this slide.

The original plans for the pool had a six-inch step down from our existing lanai to the actual pool deck. When they poured the concrete deck, I noticed that it was at the same level as the pool. I called Craig and he did agree that this was incorrect. Somehow this step was deleted from the initial plans to the engineering plans. I realize that digging out the entire pool would not benefit either of us, so I tried to come up with some sort of resolution. Until we did resolve this, I refused to pay the $6,000 for the concrete. He became quite childish and told me that there was no way that BHP was going to eat this. He flat out told me that I would have to take them to litigation.

I spoke to the President of the company and while he was much nicer to deal with, he did not offer any sort of resolution, other than he agreed to coat the existing lanai with the same cool deck as used for the pool at no charge. As my husband had just been sent to war, I was not up to a legal battle, so I accepted. When the screen was installed by Costal Craftsman, we received an additional bill for $95 to cover an extra couple of screen panels. When Craig had quoted us the price, he had quoted us too low. In order to avoid a lien from the screen company, we paid the $95 (BH did eventually agree to reimburse us for this).

The pool was completed by the end of March. Soon after I began to notice sand on the steps of the pool. I called BHP several times to have somebody come out and look at this. Finally, they sent someone out who said it was "normal" for sand to leak in. In early April, I had a message on my machine that the pool passed final inspection and I could remove the permits. I did so. Over the course of the next several weeks, we received notes on our door that the county inspector had tried to gain access to the pool, but could not as the screen doors were locked.

I called Blue Haven and asked them why would the county inspector be coming out if I had passed final inspection. Turns out that the screen had not actually been inspected. Silly me, I thought final inspection actually meant "final" inspection. When the inspector did get access to the pool, it failed the inspection. It took several weeks for Coastal Craftsman to come out and make the necessary repairs, but they did finally arrive on June 23,2003. BHP called and said that they would arrange the inspection. Here it is, July 1, 2003, seven months after the beginning of construction and I have still not passed final inspection. The scary part is that Hurricane Season has begun and I'm not sure if my pool is covered under my homeowners insurance without the final inspection!

Robert of Las Vegas NV (6/11/03):
I contracted a pool with Blue Heaven Pools of Nevada on Jan 4, 2003. I was told the pool would be done within 45 days as it was a Clark County ordinance that the pool company had to be done in that time. The contract allowed for 60 days of EXCAVATION barring time delays beyond Blue Haven's reasonable control. On March 1, I wrote a check in the amount of $1,000.00 which was due at dig. I needed to show the Mortgage company this down payment was made at signing of the home on March 14, 2003. The pool was dug on March 22, 2003. (I was 22 days early with my payment).

The sub contractor (Morton Excavating) started to knock down the wrong wall for access to the pool. Then when they dug the pool the dump truck driver drove over the utility vaults and curbing which were broken up. When this was pointed out to the supervisor he stated they would fix it. Now Blue Haven is saying that I have to contact the Utilities, (Cox Cable, Nevada Power and Sprint) to have them repair this.

It was plastered on May 27, 2003, filled on May 24 and started up on May 25, 2003. At this time I was informed by the Sub Contractor "Clear Water" that the remote control for the pool and spa lights did not work of the remote and I was to call Blue Haven and talk to Anna to skedule an Electrician to make needed repairs. On Wednesdasy the 4th of June I was contacted by CTX Mortgage as they had received a notice of completion from Blue Haven and they wanted to know if I was satisfied.

As my lights didn't work and they had not repaired damage to the utility vaults I asked them to hold on to the final check of $30,000.00 until the repairs were made. I was notified today by Anna that an electrician had made the repairs and she wanted me to verify that the lights did work. As they are impossible to see in the bright sun I told her I would notify her in the morning. I asked about the utility vaults that had been damaged and was told that I would have to contact the utilities and they would repair them. This is very unsatisfactory to me.

In this afternoon's mail I received a notice from Blue Haven that they were going to place a lien on my home and sue for "Judicial Foreclosure" of my house. So let's see ... one day after they complete the contract (sort of) they are now going to put a lien on my home? This company has been a pain to deal with from the start. I have a notice from the PO that a certified letter is waiting for me at the local PO from Blue Haven. I can only imagine that it is notice of a lien.

At no time has anyone from Blue Haven contascted me in regsards of this payment. Incidentally they say I owe them $31,000.00 totally disregarding the $1,000.00 I put down. I will be ging to the office tomarrow to speak with Mr. Green. I am totally dissatisfied with this company.

Mary of Lutz FL (4/17/03):
The salesman was fired and I was left with a half-designed pool. I asked that the saleman draw or place or stack out the area of the pool before it was dug. He was fired and then another man by the name of John came out and "shot" the elevation and promised to come back and paint the pool on the grass before any work would begin. But before he left, he insisted that I accept his "shot" measurements and sign an agreement that I accepted what he did.

I trust people and thought he knew what he was doing until a crew came and started stacking out the pool and then I saw it probably was wrong but the man said that is what is on the plan and said "Lady, if this is not right I am leaving now, because I have a lot more pools to dig".

I begged the boss to come out and check it. I even took them pictures with my digital camera to his office and he never came out. Now they want the last big portion of the payment and no concrete is poured nor granite nor is the drainage problem solved. All I ask is to have these things fixed before it is too late. I have asked the boss to check it out and even if their errors cost me money ... please come out and find a solution to the problem, but they say they are very busy and maybe next week.

Naomi of Riverside CA (4/9/03):
On March 23, 2002 we contracted with Blue Haven Pools (BHP) to build a 32' x 20' free-form pool with spa attached. We were told that it would take 59 business days to finish. The project was financed via a second mortgage. We received cashiers checks dated 4/11/02 via Federal Express on 4/13/02 to pay for the different stages of construction on the pool.

I contacted Blue Haven on 4/14/02 to find out when construction would begin, I was told that they were unable to get a permit. I faxed BHP the requested info for permit on 4/17/02. I called BHP again on 4/19/02 and was told that they could not get a permit, and would not be able to build my pool. (Hindsight is 20/20) I contacted the County and spoke to inspector and was told that BHP could get the permit, all they had to do was pay a fee for copy off of microfiche and bring to permit office.

I finally went to the County office and cleared the confusion on permit issue on 4/24/02. I was told that permit would be issued. The excavation was not performed until 5/3/02. Now the clock is ticking. Steel was signed off on 5/15/02, gunite was done on 5/24/02, rough electrical and gas were signed off on 5/30/02.

On 6/17/02 I faxed a letter to BHP with questions and concerns, still no deck or plaster and now my garden hose has been gunited into my pool and they have broken pipes to deal with and the clock is ticking. With numerous phone calls and faxes my pool was finally plastered and the deck finished and the pool filling with water on 7/10/02. But understand the pool is still not completed. The start-up was performed on 7/12/02 and the water slide was still not hooked up. I sent BHP a fax on 7/24/02 to find out when slide would be hooked up, my pool cover roller would be assembled, patio furniture would be delivered, and when they would be sending me a reimbursement check per addendum for fencing.

My questions were answered and I was sent on my way with a Final Inspection (County) on 7/26/02. On 9/4 I had an attorney contact BHP regarding cracks in decking, large pit in decking and questions regarding shadow stain and severe crack in plaster. They sent Bob L out to look at damage and later sent plaster persons to remove stain. 10/02 - Stain can not be removed, pool must be drained.

11/02 - I contacted BHP, when will decking and plaster be repaired? Was told to call in 3 weeks, "These things take time to schedule." 1/4/03 contacted BHP again, when will defects be repaired? "We will call you."

3/03 - I am at my limit with this unfinished pool business. 4/2/03 - BHP sends someone to drain my pool. 4/3/03 - Plaster persons say stain is all the way through plaster must have plaster removed and re-do. Was told that rough spa seats and floor and cracks would fix because of re-do. 4/8/03 - Plasterers show up to remove or add bonding agents for plaster re-do. I return from work and can not believe my eyes when I see my pool. Top plaster has been chipped off (as well as some tiles) and remaining parts of pool have been sloppily covered with some kind of liquid cement. How will they ever even it out?

4/9/03 - Plasterers show up (run into my fence with their truck damaging it) and replaster my pool. When I come home from work I can not believe my eyes: my pool has been re-plastered and now has spider web cracks everwhere, there are large mounds of plaster around the fixtures. Even when it is filling the cracks are running with water so you can see them clearly. They tell me cracks are normal. Let the pool fill up.

A very unsatisfactory pool quality and service leaves musc to be desired. An appraiser I had at my property recently commented on the workmanship and quality.

Keller of Cleveland TX (3/26/03):
Blue Haven started on our pool in September 2002. They have had several mistakes, and broken equipment that had to be patched, ran water and chemicals out on the ground, and hired contractors to work at our house who brought young children to work with them so either they could not do their job for watching their children or the children were not being watched which puts us in a liability situation. We have tried contacting Blue Haven many times. I have left messages on the main number; no one in all the months of calling has returned a phone call. When I call the office to try to resolve the pool situation no one calls back or they just give lip service. I would not recommend anyone go through this experience.

Patched pool and spa. Spa is rough instead of smooth. We did not buy a patched pool, but a new one. Running water and chemicals out in our yard without reguard to what effects it may have. They would not have done this in town, however we live in the country so they just ran it on the ground. We have paid large water bills because the spa leaked, lost chemicals, lost grass and soil, missed work to be there when they did show up, we were requireed to pay the full amount before they would attempt to complete the pool and after they received their money we have been left to deal with the mess they created.

Lydia of Cottonwood CA (3/20/03):
I was told my pool would be ready and we would be swimming by July. We were not swimming until late Septmeber. They always left messes in my yard including their lunch waste. They cut right through my septic tank line, they left my breakers off the whole day after they left and most of the food in the fridge went bad. They never return my calls. When they do, it would be after quite a few of my very upset call-ins and days would go by.

After a few months of owning the pools, there were cracks all along the gunite and separation from the tile and cool decking edge. It has taken me a few months to finally get someone out to look at it. When they were here, I was at work and when I got home one day, I find my hose has been left running all day long. The next day, someone came to drain the pool so when I came home from work, I found the huge draining hose draining over at my neighbor's property line. They had water all around their house and were pretty upset. Now Blue Haven says they may have to tear out 1/2 the pool and redo it. What a serious headache this has been!

Randy of Prairieville LA (2/4/03):
We were sold non-working optic lights that have not worked for more then two months. They have been worked on under warranty the first year, and have not worked since. We put the pool in in 1999. We can not get service for the pool. The filter collaspes almost every two months. Every neighbor on my block has a pool, they do not have the problems we have. If it's not the filter, it's the optic light that won't work. You can call until you're blue in the face. No service after the sale.

Dangerous swimming at night without lighting. Paid extra to have the fiber optic lighting that has never worked for more than a few days at a time. The cost of replacing the filters every 60 days is ridiculous.

Teresa of Lewisville TX (1/4/03):
I have had four bad plaster jobs done on my pool in the last 5 years. Now this last plaster job is falling apart again, only after two months, and Blue Haven will not call me back. My husband and I have left at least six messages and they refuse to contact us. THIS PLASTER IS STILL UNDER WARRANTY AND YET THEY REFUSE TO CONTACT US. I have been fighting with Blue Haven for five years and I am sick of it. I don't know what else to do.

Raymond of Royal Palm Beach FL (9/17/03):
I had Blue Haven Pools install a below-ground pool while my new house was being built. Three weeks before moving in, there was electric to the property, but nothing was done on the pool at all. After moving in, Blue Haven mandated that I pay the balance in full before they would continue doing any more work. They guaranteed me that all work would be completed in a few days.

I gave them the final check on 8/28/02. They did the marcite on the pool, and they let it sit 7 more days before it was filled with water without a filter installed. At this time the lighting and much of the electrical work was not done. It's now been 21 days since last worked on and the electrical is still not completed. I have been calling that office for 2 solid weeks, telling them that the pressure on my filter is near 45 and my neighbor's is only 11. Something is wrong.

I am new to this and do not know what to do. They make promises when they answer the phones to come out but never do. I have cleaned the filter and the basket no less than once a day, every day, but it changes nothing. I still have not had the lighting completed in the pool, or any pool utilities, such as vac and creepy crawler unit. I paid for Aqua Switches to be installed inside the house, they have not completed that either and the electrician told me, he had no intent of going into my attic to put that switch inside.

Their punch-out man came here on a Saturday evening, it was nearly dark out, without any appointment, did a few things and has not been back to complete anything either. That was over a week ago. All I want is for Blue Haven pools to come here, now, finish this pool, finish the electrical work, give me the equipment I paid for, and complete everything, not just some, and I will be done with them.

Thomas of Denton TX (9/6/02):
After agreeing to a position in our yard to put our swiming pool it was laid out and we were called for approval. Because we were not satisfied with the location a new plan was drawn up. We were told that the pool would be laid out and that we would again be required to approve the layout on the ground before the excavation. Instead Blue Haven left a message on my wife's cell phone that they were going to dig. Then proceeded to dig the pool. Imagine our horror that we had not been given the chance as promised to review the layout on the ground.

Because the pool is too close to the house we want it moved out two feet. Blue Haven refuses to do this without additional payment. Blue Haven also drove over our neighbors property without their, or our, permission. We have a very large yard with an extensive watering system. We had spent the day before the dig laying out each sprinkler and digging up four sprinkler heads. We had planned to call a sprinkler contractor to cap off and move lines as necessary. And my wife did make calls to people to do the work. As you can imagine when Blue Haven came in with their equipment our sprinkler system was destroyed in places. Also a Bradford Pear tree was dug up and moved without our permission.

It would have been a simple matter to cap off our sprinkle system and save what equipment we could prior to the dig. We were denied this opportunity so who is going to pay for the extra equipment? And who is going to pay to fix out neighbor's yard. What was a dream has become a nightmare for both my wife and myself!

Douglas of West Palm Beach FL (8/20/02):
i signed a contract on December 5, 2001 and it is August 20, 2002 and my pool is still not useable. Blue Haven dug a trench for the electric line through my septic tank and leech fields. They never made an attempt to repair it because they said I was supposed to flag any underground obstructions. They have a complete detailed plat map of my property which was mandatory for the original building permit. I had to hire someone to repair my septic area because it was a health hazard.

Blue Haven also broke my main water line and left it all day without notifying me which burned out my jet pump and left a lake in my back yard. Blue Haven backed their truck into my fence because they said it wasn't visible on a rainy day. They left the trailer on top of the fence until I called to complain. The plumbers put the filtering system in backwards so I have algae growing in the pool which has permanently discolored the new diamond brite. The lights in the spa and pool have never worked.

Blue Haven has the worst customer service I have ever experienced in my life of 45 years. The pool was paid in full on April 2002 because they said they would stop until it was paid-in-full. That was the biggest mistake I ever made.

Ron of Windsor CA writes (8/17/01):
Blue Haven Pools breached my contract by not installing the contracted tile, waterfall lights and second skimmer. Further, the pool was to be completed by May 15, 2001. It is still not acceptable on August 17, 2001.

The fights are ongoing. 30 calls have been placed to Blue Haven Pools. None answered. Many letters and a final demand letter was written to BHP in Santa Rosa, CA demanding satisfaction. No answer. Further, the concrete deck they poured is so rough that it cuts the feet. They also installed equipment in the dirt!

They demanded FULL payment prior to any fixes. Now, they ignore every effort to get satisfaction. We need to correct problems that may cost $20,000

Terry of Purdon TX (5/18/03):
I saw another complaint -- his experiance is almost exactly like mine. The sales part went very well but when when it came to the construction part the people are very rude and hard to get in touch with. They treat you very badly, not calling you back and being rude on the phone. I called the main 800 number to complain and got a voice mail saying the coporate office is open from 9 am to 1 am. And you can only leave a message, no option to hold for a live person. Afterfter 4 messages no one has called me back. It's amazing a company can stay in business this way.

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