Bosch Appliances Reviews

Made the biggest mistake for ordering a washing machine online. Read consumers review and noticed the washer can not be used in my home, because the power adapter is not available. Issued a Return within 2 hrs, and called Customer Service 800 -944-2904, and confirmed the Return, but I continued getting calls after 7 pm and emails at ~ 10 pm with notices to ship my items. This company has such appalling and no service at all - lessons learnt.

June 4, 2026 Bosch 800 series dishwasher, piece of junk. E15 error all the time. Doesn't heat up properly. No customer support. Don't buy Bosch brand products. They don't last longer than 3-4 years.

June 3, 2026 out of the box Bosch 800 series dishwasher, piece of junk. Dead power panel. Screwed up computer. Power off reset every time for a test run that never runs. In an age of of hyper technology a low tech dishwasher from 1985 still outperforms Bosch. Sad, a huge inconvenience and a BIG waste of time for people that have a life to live.

It's very bad service. I don't know why the stores would want sell their dishwashers. It's almost impossible to get through. Their drying cycle is a joke. Nothing is dry upon completion the cycle. I am now holding for 40 minutes and nobody picks up the phone..

Refrigerator needs repair, it's 5 months old, deplorable! Poor service. I am disgusted it needs repair after 4 months

I purchase all new Bosch Kitchen Appliances. You would think Bosch would appreciate customers like this and treat them well. That is NOT the case. Like so many reviewers here, I found Bosch unwilling to help or to stand behind their own product. Their whole strategy seem to be Deny, deny, deny. My new dishwasher has been one of my worst all-time purchases. First, Bosch shipped the wrong model, and had to send out a new one. The new one squealed throughout the wash cycle from the 1st load. I called my retailer who has in-house servicemen. Nice guy. He came out 3 time trying to fix it, and was unable to do so.

We recently bought a luxury built-in freezer that cost over $9,000.00 from Bosch. The freezer came with a dent in the interior, the door seal loosely applied and the gaskets for the door not working. I did not want a freezer with a dent in the interior. Bosch refuses to fix or replace the freezer because the “dent doesn’t affect the performance of the freezer”. They offered us $100 which I refused. I do not want a dented freezer for our newly renovated kitchen. Bosch has refused to replace or fix the freezer. I am still waiting for the gaskets to fix the door and Bosch has told me the seal isn’t important for the freezer to function properly. My freezer was within the Bosch’s one month warranty to “report any damage” and the company still won’t fix the dent. DO NOT BUY. The quality of the product, poor customer service and lack of adhering to their own company warranty is the worse I have experienced with any company, ever.

I purchased a refrigerator 4 months ago and it stopped working. I called and after sitting on hold for 1.5 hrs was given a case number. Bosch tried to arrange a repairman to come out and we ended up getting passed around to 4 different repair companies. Finally Bosch got someone to come out. They said there were several faulty parts that needed to be replaced. They said they could have them here in a few days and get this all fixed. After a few days I called to find out what was going on and they said the parts are backordered until August. It's already been a month and now they are telling me it will be another 3 months!!

Bosch sucks! The product sucks, their "customer service" sucks and especially their service tech - James - who works in the new Bedford, MA area! He came to my home - damaged the cabinet frame around the appliance - did not reinstall the appliance correctly so around 6 months later the same issue happened. The end result is that Bosch did not reimburse me for my additional $550 I had to spend to correct the issue that James caused. Bosch sucks! Buyer beware - GE or Whirlpool - or if money is no object - sub-zero. Bosch = zero!

I am extremely disappointed with my experience with Bosch customer service. I purchased a Bosch refrigerator just two years ago, in January 2024, expecting reliability and quality, but unfortunately, I’ve been dealing with an ongoing issue that has yet to be resolved since it stopped working on April 29, 2026, due to no power.

I have a Bosch heat pump that was purchased and installed in 2023. I have nothing but problems. The first thing that went was the control board. It was replaced and covered because it was under one year. Now I have a reverse valve that started leaking Freon. Unfortunately for me the unit is over a year old and not covered by a warranty. The unit never cooled right. It’s my problem because I let a A/C installer convince me that Bosch is a good product. Not only does Bosch units breakdown but distributors don’t stock Bosch parts. That means no A/C for days maybe weeks. It’s been almost a week that my contractor ordered the part and now possibly tomorrow it will be delivered. Really bad for me living in S.E. Florida. If one more mechanical thing fails I’m going to write it off and buy any other brand but never Bosch ever again. That goes for all their products.

Overengineered, Frustrating to Use. I really wanted to love this dishwasher, but the reality has been incredibly frustrating. For a product at this price point, the usability—both on the machine itself and in the app—is far more complicated than it should be.

I would rate Bosch customer service a ZERO if I could. The absolute worst company to work with. We bought a Bosch refrigerator about a year ago. It has a water dispenser that has leaked since it we installed it. We have spent over 100 hours on the phone with customer service. We have had 8 separate service technicians replace every possible part. Still leaks. After 1 year of fighting with them, they agreed to buy back our leaking fridge. We signed their terms and agreed to move forward with the buyback.

Purchased a series 800 Bosch dishwasher 10-23-25. We noticed an awful toxic smell after about 20 minutes that filled the entire home. We called Bosch and they sent out a serviceman. He stated it would go away with use. 2 months later it is still omitting the very toxic smell that we consider a possible health risk due to my asthma. We called Bosch and they again sent out a serviceman. He disassembled part of the new machine and recommended we replace a part inside. This part would have to ordered and it would be a 2 hour service call as the machine would have to taken apart. He ordered the part and said it would take 2 weeks.

I purchased a Bosch Dishwasher from Home Depot on 4/9/25. It was installed on 4/15/25 by Home Depot. The dishwasher worked well for about 3.5 months, but then stopped working. I contacted Bosch support originally on 9/8/25. I was given #** and a repair was scheduled. When the repair company contacted me, they were in the middle of Pennsylvania and not in my area. I called Bosch back on 9/17/25 and they assigned a local repair company (Affordable TV and Appliance). The repair company came out on 10/8/25 but was unable to diagnose the issue. They sent another repair tech out on 10/14, and he was able to review the issue and identify required parts.

I spent well over $1,000 on a dishwasher because it was suppose to last a long time and work really well. It worked really well, but not for long. I called Bosch customer service and they can send a technician out but will charge $179+parts+labor which sounds like the price of a new dishwasher. I was better off buying any $500 dishwasher. I bought it just over a year ago and it was only ran once a week.

Our fitted-in Bosch microwave has broken twice (had one Bosch repair), and Bosch fitted-in hob is still usable but the metal base of burners are rusted and broken off. Very poor quality of Bosch products (made in Spain). So expensive and so poor quality, nobody should buy Bosch products.

10 month old Bosch 300 dishwasher leaking for weeks before water started coming out onto the kitchen floor. Still under factory warranty, given 3 local repair as we do not have what they consider an “authorized service provider “ within 150 miles. None of them would touch warranty work. That started a two week battle that ended up with a store credit and new KitchenAid dishwasher. Do not, and I can’t emphasize this enough, buy ANY Bosch Appliance until you call all local repair centers and see if they will repair your unit if needed, factory warranty or otherwise. Now let’s talk about the customer service people at Bosch. They are useless. They read scripted responses and do everything they can to stall, hoping you will just go away. And to summarize, I would just share with you the damage this dishwasher did to my cabinet, which cannot be repaired without removing my granite countertop, which is not happening.

I don’t usually write reviews, but this experience deserves one. Our Bosch dishwasher failed completely after just 11 months, and it's now totally unresponsive. For something at this price point, that’s already hard to justify, and it only went downhill from there. We had a technician out three separate times, and each visit meant waiting about a week for parts, then another two weeks just to get him back out. This dragged on for nearly two months. In the end, he admitted there was nothing he could do and shared that these units are largely made with cheap plastic components, which honestly explains a lot.

I am writing to express my dissatisfaction with the service I have received regarding my washing machine, which has not been functioning since March 19th. Despite raising a complaint on that date, as of March 25th, no technician has visited my home to address the issue. I have contacted customer service multiple times, but each time I was met with new promises and shifting timelines regarding when the matter would be resolved. Additionally, your technician Karthik has called me three times, each time assuring me he would arrive within a few hours, but unfortunately, he never showed up. I have always believed in the quality of Bosch products, but this experience has severely shaken my confidence in your after-sales support. I am left feeling frustrated and disappointed, and as a result, I am reconsidering my future purchases with Bosch.

Paid more because heard Bosch was best. Trouble with Dishwasher from the start. Screws falling out. Replaced whole electric panel. Then started leaking. Went out of Warranty while trying to find issue (4 attempts). Bosch knows this and is only offering $399 pro rated amount. :( Seriously. I thought they were the best. I will never buy Bosch again. Product terrible/Service Terrible. Customer Service-nightmare! After several "emails", they would not accept our proof of purchase. Ridiculous. Had to get Home Depot to call them. That was the only time we got someone who could maybe help us. But when call back, only offered proration for an item that was under warranty. Crooked!

I purchased a new build home in 2024 equipped with Bosch appliances, and the quality has been deeply disappointing. Within the first six months, my gas range had to be replaced twice due to defects. Now, at the 1.5-year mark, the microwave vent grill has broken off because the plastic hinges failed under standard heat and moisture. Given this track record, I have lost all confidence in the brand. I will not be purchasing Bosch again, nor can I recommend them to others.

Awful not helpful website. Could not find basic parts needed. Terrible customer service. No live agent who could help. Could not find replacement part. Chat was a joke kept telling me go to link, can't help you?? Really??

New Bosch Dishwasher that was a must have for my wife's happiness is a piece of junk. Louder than advertised and only works every other time. Panel lights going buggy and truly the worst investment we have ever made. What I am sure was once a quality manufacturer is no longer the case. I would love to give them a glowing review - but boy do they not deserve it.

Approx 10 months after purchasing new Bosch electric range the thermostat module for the oven failed. Bosch replaced. Then approx 8 months later, same failed again. Again they replaced. Now after owning for 2 years the same part has failed again. After 3 months the repair guy contracted by Bosch told us it was useless to repair a third time. The repair guy and we, requested a replacement new range. Bosch said no. They will give us a partial credit (I didn't even ask how much) for a new range. I'm not inclined to spend even one more cent on Bosch so that is not an option. Now they don't return my calls. You save for the best products that will work well and last long - Bosch - not invented for this life :(

We bought double-wall ovens from Bosch approximately 7 years ago. They were expensive. I have been told that I need a new control panel. It was on back order for 2 months and finally the repair service refunded my deposit. I called a different repair service today and they have told me that it is still on back order and it may take months to get the control panel. Bosch will not give me any information about the availability for the part because I don't have the part number (I was never given one.) The repair service will not give me the part number and told me to get it from Bosch. Apparently Bosch is incapable of looking up "control panel" for the Model Number I gave them.

Spend about $20000 on Bosch appliances for a kitchen. Downdraft would not work. This asked for repair under warranty but Bosch would not honor same. Claimed we were too far away but we documented that we were within their 100 mile limit. Then told us to break our cabinet/granite counter to remove the faulty unit, break it and send them same (all at our costs) for a refund! Do not buy from Bosch as they could not care less about you as a customer and they will not honor their own warranty.

Less than six months after purchasing a brand‑new Bosch dishwasher, it began displaying an error code. Over the course of two weeks, Bosch sent three different repair technicians, each attempting a fix and then determining that a different part was needed—causing repeated delays. After the most recent visit, I was told yet another part is required, with a 4–6 week wait time. When I escalated the issue to Bosch, I referenced the warranty, which explicitly states that if reasonable attempts to repair are unsuccessful, the customer is entitled to a replacement. Despite this, Bosch denied the claim and seems to believe that being without a major household appliance for months is acceptable. Fortunately, this issue is with a dishwasher and not a fridge or stove—although the type of appliance shouldn’t matter when it comes to honoring a warranty or providing basic customer service. Based on this experience, I would never purchase or recommend Bosch appliances.

Upper rack does not clean well, if don’t use crystal dry mode, everything is wet, if do, leaves water stains all over door and interior. There is also what appears salt like residue on the sides and interior. Unit is a little more than a month old.

Problems with a 6 month old Bosch washer, 5 attempts by a Bosch contracted servicer and 5 months later, my washer is not repaired or replaced. Customer Services appear helpful and understanding and then obviously are not able to do anything. It’s been a nightmare. I have trusted Bosch for decades and now feel so betrayed.

I had a Bosch microwave oven combo installed June 2025. 3 months later the oven began fan turns on by itself. It is an intermittent problem. It can happen with a few days and we went nearly 2 months where it doesn't happen. I have to go to the breaker box and flip the breaker. I've had 6 service visits, [it can't be duplicated on command], hours and hours on the phone and waiting for service. I could get in touch with the President of the US before you get anyone except a very sorry and understanding info taker. It's now Feb 16th. I've had my case escalated, dropped, escalated, yep, one more time. Supposedly, I am escalated. The good news, I originally purchased a 6 year extended warranty for all four Bosch crap. I successfully canceled it and got a full refund of $2500. If they cant honor the warranty at 3 months, I have no faith they can execute an issue in its 5th year! Well I'll send part two when I hear. Hope it's before Christmas.

So, Bosch has been my favorite dishwasher brand for the past 30 or so years. I bought one last year, 2025 and 1 week after the warranty ended, it died. Just wouldn’t turn on, had repair come out and was told it needed whole new control board. It also did a lousy job drying the dishes. Would not recommend to anyone as their quality has gone downhill so dramatically. It’s mind boggling.

Bosch VeroCafe Expresso Machine: A well-made machine that makes an incredible cup of expresso/coffee/cappuccino. Extremely easy to use with the fully automated functions. However, it does use a lot of water as it runs through a rinsing cycle at start-up and shut-down, but that keeps the components clean. It can also be a bit noisy, but all the automated machines are like that. I would buy again.

Bosch is by far has the worst customer service I have ever dealt with. We spent over $4,000 on an gas range and they refuse to fix a defective part. Constantly giving us the runaround, saying someone will call back but never does. I have called 7 times, wasted hours and hours on this. I will never buy anything from them again.

The worst brand I ever purchased. So frustrated with their products and their operation. First of all their website is not working at all if you want to purchase an appliances or accessories. Their system will not take your credit card number and give you a message that something happened, Try again?!!! Not working even after a week. Second their customer service are so rude, unprofessional and un-polite. They scream at you on the phone and if they can't help you give you another 800 number to talk that it's not even a number for the problem you called for. Refrigerator start having problem right after warranty expired and their own certified technician couldn't fix it and I have to deal with this problem every day. The Dishwasher still under warranty and smell like burning wire or engine heat up in the middle of the wash cycle. Do not buy Bosch products.

We followed their process for support after our $2500 dishwasher had a (never seen before) failure after 1 year 1 month of use (1 month outside the full warranty, still under the parts warranty). Bosch Support Canada took 7 days to reply with a link to where we could contact a technician they approve to locally come out. The link they provided was only for US support providers and completely useless. They never replied to us again, their phone system would not connect us to a live person, and we were forced to find a local Bosch provider to repair the unit. We ordered parts directly from Bosch who refused to warranty them even though they have our model number and serial number to see it is under warranty.

Purchased brand new fridge, range and dishwasher all Bosch for our new home in 2023. Thought buying the 800 series we would have a good product to last us at least 10 years. Well the oven digital control went within a year. Was repaired and after less than a year started going again. Finally quit all together again…Called Bosch to hear, "Sorry about your luck." $1000.00 to replace controller that only comes with a 3 year warranty. So potentially every year I will most likely have to spend $1000.00 each year or throw a $7000.00 2 year old range into the landfill. Did a quick Google search and it appears this is a very common issue. This should be a recall issue and Bosch should step up and look after its customers. From the reviews…I’m surprised anyone is buying their junk. I wish I would have done more research and not have to deal with this crap.

Truly not a top tier product or company. Dishwasher unit was delivered and installed via home Depot. Within 2 hours of installation we notified delivery people that unit isn't working correctly. It took them 5 additional days to return and diagnose issue. We called Home Depot for a replacement but because it was out of the 48 hours of delivery Home Depot advised it's Bosch's responsibility under the warranty. Finally after almost 45 days Bosch sent their repair people and the board and water valve need to be replaced. Because of this amount of time and inconvenience we prefer to get our money back rather than have to repair an already defective brand new dishwasher. Bosch has been completely missing in action and doesn't seem to care at all. I wouldn't recommend dealing with this company as they are quite difficult.

Our brand new dishwasher started intermittently beeping throughout the day and night. Bosch sent the first service technician that told us the machine worked which we already new. He did not know what caused the beeping. I called Bosch again. They recommended a second technician. That person said the same thing. Now Bosch is sending a third technician and we are supposed to wait around for another 4 hour arrival window and expect something different? They should have replaced the new unit after the first call. I will NEVER purchase again from this company.

We have a 6 year old Bosh 3 door refrigerator. We have had issues from the beginning. Left door was replaced from delivery damage. Service tech came out could not even level it. Alarm goes off sporadically, ice maker can't produce ice for 2 people. Now the defrost heater has gone out. Bosh has no part. It's been discontinued. So what do you do with a six year old refrigerator, trash?