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Lance of Manteca, CA January 16, 2009
Originally, notified them last October 2007, that I wanted to cancel service.
I was told I was under contract, until January 2009.
I called today to cancel and they said it was automatically renewed for a one year subscription without prior notification. They are going to bill me for the entire year.
the service has not worked, as their customer support rep advised me , since our phone company was switched in October, but I was never told this until today (1/16/09).
I will be charged for 26.99 for an additional 11 months and I would like not to pay, as I believe they were obligated to notify me of the renewal, as well as the situation where my alarm was not functioning due to a telephone line issue. I believe they were in a breach of contract, since October 2007 when the phone service provider was changed to Verizon and the phone line would not function with the alarm due to the additional DSL service. Lesley of Indiana, IN January 9, 2009
We had a Brinks Security System installed. Signed a three year agreement. During installation the service tech damaged our vehicle (and did not say anything about it to us) My husband noticed it the following day. We contacted Brinks, they sent out a service guy. He told us to get an estimate fax it over and they would take care of it.
Faxed over the estimate the General Manager of the location said our tech says if he did it he didn't know he did. You can't prove he did it, therefore we are not paying for it. We said we want to cancel the system if we are going to be treated in this manner. Of course, Brinks response is you can cancel it if you want, but you owe us 1,200.00 for the term of the three year contract. I am now waiting for someone in Irving Texas to contact me to see if we can resolve this issue without having to go to court. Beware of signing contracts!
Angela of Houston, TX January 7, 2009
I have a contract with Brink for 3 years coming due in June of 2009, I had severe damage due to Hurricane Ike in Houston. My windows I replaced as an upgrade. I called Brinks to come reconnect sensors and they first told me about a labor charge which in my opinion is too much, 50 first 30 minutes and 20 each additional 15 minutes!!! When I wanted to schedule for service I was told I needed to pay 75 for each missing sensor, I have 10 windows and 2 doors needing service! I can not get out of the contract either. I'm a single mother of two girls and I've always had an alarm. We feel safer, now I find myself unable to pay for what they want to charge me and I can not get out of the contract. I'm paying for service which I'm not getting because the sensors are not working!!!
June of Wellton, AZ December 31, 2008
Had to sell Mobile in June 2008. Had Brinks 1 year and told them to remove as new owner did not want. Had them stop my auto deduction for Sept. I had signed a three year contract. System was not even working the last month and they refused to come out unless I paid. Did not have money for that. Told them I could not live in WA anytmore because of health problems and going to Yuma for further treatment in Mexico. They kept sending me nasty letters and by their own requirements, if I am in a area that does not have Brinks I do not have to pay.
I sent electric bills (one of their requirements) and now a lease and more electric co. proof. They just keep sending nasty letters to my son's address in WA and will not acknowledge my proof I have sent. I have also sent by signed return receipt. Please help me get out of this nightmare. As I have read, there are lot of people that their deceptive practices are effecting. Please help us get a class action going. They know I am disabled and that this stress is causing me problems but do not care.
I do not have any money. Am on SS Disability. The stress is causing me terrible headaches and effecting my back that I had major surgury on. I can not sleep as they threaten to turn me in to credit buerau. I have worked hard all of my life, always paid my bills and had a great credit score. They can now turn me in and it is a nightmare to get off a credit report once it's on there. I can not handle much more stress. In effect pretty much ruin the rest of my life. Need your help.
Frank of Glendale, AZ December 3, 2008
Brinks fine-printed me into an annual contract that I can't discontinue unless I give 30 days advance notice before the bill is due.
Since I didn't know that, and missed the deadline, I now owe 330 for another whole year of pointless monitoring. I see they obviously don't care and do it on purpose because there are whole web sites dedicated to exactly this complaint. Where's a good class action lawyer when you need one?
Jan of Westminster, CO December 2, 2008
We want to cancel our contract with Brinks due to poor service. Other security services in our area are cheaper and offer more services for less money.
Brinks expects us to pay off the remainder of a contract, 20 months = 700.00+. We expected to pay some sort of penalty but not this much.
Dawn of Sacramento, CA November 20, 2008
I called Brinks Home Security (Alarm System) to cancel my services with them after approx. 5 years. I have discontinued the use of my home phone, and the system will not work without it. I was advised by Brinks that I was under contract and that if I cancelled the service I would be expected to pay for 11 months more. They stated to me that if I wanted to cancel the contract that I would have to call them 30 days prior to my yearly service renewal. This does not seem fair and somewhat against the law? Can you help? Please advise. Thanks!
11 more months paying for a service I am no longer receiving will result in 320.00 that I cannot afford during these difficult financial times.
Joe of Pacifica, CA November 19, 2008
I filed for divorce from my wife in Feb. 2008 which included a financial separation. My wife owns our house and Brinks wupplied the security system. I called Brinks to tell them to contact her, preferably y going to the house, in March 2008 to update the security agreement because even though I signed the security form I was no longer willing to pay the bill. They did nothing. I since protested the bill and finally in May 2008 terminated the agreement.
There had been two homicides in the town where the house is located and I didn't want to make a judgement about turning the security off but rather wanted them to get together with my ex-wife to make a new agreement. As I said, they did nothing and when I protested sending the bills to me, they still did nothing. They refused to receive FAXes with legal documents showing the divorce and financial separation were actually in process.
I finally paid the bill with the system cancelled. They charged me with a late payment fee. The last I heard from them is that they would call me back by today. They never did. That was just a lie to put me off. I WOULD NOT DO BUSINESS WITH BRINK'S HOME SECURITY.
Rm of Ft, FL November 11, 2008
They scammed me. Lucky for me I saw it big time during the install and failure to do as they said. I contacted corp in dallas and cancelled my contract within 24 hrs, you have 3 days to cancel contracts in florida by the ay. With my cancelled contract they had no recourse on me. They never repaired my home. I have the gear they attempted to install and a sign on my lawn. They stole my 400 for the install attempt but I never paid a month service. I guess the appearance of the gear and the sign has kept the bad guys away.
I still have the gear and saved over 1500 in monitor fees over time so far. I am still not sure who won though. They fired all the employees that handled my job and they still operate in my area. It is a shame that they are allowed to do what they did to me. I am sure any others get burned and do not get to take self action like I did.
Ronald of Buckeye, AZ October 10, 2008
I lost my job. I've been out of work for over 9 months & had to file a chapter 7 Banktruptcy. I also lost my house & now have to move out. Last month a person from Brinks Security had told me That my 12 months were up & I could cancel anytime. When I called to cancel on 10/10/08, They said that I was responsible for the balance of the 3 year contract that I signed. I guess I signed it figuring that I was going to be living there for a long time. As it works out, I have to vacate the premises in two weeks. I signed the contract on the present premises & feel that I should not have to pay them any more for their services.
They want me to pay approx. 600.00 for services that I no longer require. Because of my bankruptcy, I don't need them to report this to the credit bureaus. I am trying to repair my bad credit.
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